My gym is very close to work, so is very convenient. The gym is quite small but had a limited entry so it hasn't been particularly busy when I have attended. Excellent changing facilities but I must s... See more
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Location
Switch location69 Bridge St, HA5 3HZ Pinner, GB
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Well equipped gym Great choice of classes available I would like to put forward a suggestion as I am a newbie, an induction on how to set up oneself on cardio machine would be beneficia.
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I joined this gym but did not have much hope, as my health was deteriorating fast. I found Pilates classes with Ms. Daiga. Oh my gosh. Just a few months later, I feel healthy!!! I changed... See more
Company replied
Good range of fitness classes, but not anyways available. It seems a lot of work and hit and miss to book classes from the waiting list. If this continues, may need to cancel my membership if I... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
69 Bridge St, HA5 3HZ, Pinner, United Kingdom
3.9
Great
24 reviews
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Better Gym Pinner
Great gym. Really nice workers. New gyms great. Equipment clean and easy to use.
May 19, 2026
Unprompted review
Reply from Better - Gym Pinner
Hi Louis
Thank you for your review.
It is great to see that you are enjoying the facilities at Better Gym Pinner and that you have had the opportunity to meet the centre staff!
We are also pleased to know that the centre is in great condition and that you find the gym equipment easy to use!
Kind Regards
Amir
friendly local gym
friendly local gym. induction from knowledgeable long standing staff member. patient and welcoming. currently refurbishing floor but working smoothly despite the disruption.
March 23, 2026
Reply from Better - Gym Pinner
Good Afternoon,
Thank you for your lovely review!
We're happy to hear that you find our Better Gym Pinner so friendly, and that you had a great induction with our knowledgeable team.
It's amazing to know that they were so patient and welcoming during your visit.
We always try to create as little disruption as possible with our refurbishments, so we appreciate you recognising this.
We hope to see you again soon!
Warm Regards,
Kaisha
Serious Concerns About Membership System and Customer Service
I’ve had a very disappointing experience with the Better Gym membership system and app. I hold an adult membership and recently purchased a junior membership for my son. Shockingly, the system allows an adult to purchase a junior membership without any age validation. Only afterward—when trying to book sessions/induction—does it state that the member must be 17 or under.
As a result, I’m now stuck with a junior membership that I cannot use. Despite multiple calls and emails, the customer care team has been unhelpful and repetitive, offering no resolution. It feels as though my money has simply been taken without providing the service promised.
This has been a very poor experience and reflects extremely unprofessional service. I hope this issue is taken seriously and resolved promptly.
January 10, 2026
Unprompted review
Reply from Better - Gym Pinner
Hi Pooja,
Thank you for sharing your experience, and we’re very sorry to hear about the frustration this has caused!
Please note that our Junior Membership explicitly states that you have to be Under 18.
This information is available to see before you purchase the agreement.
That means that anyone above this age is unable to use the Membership to book Junior activities, and also means that anyone registered as an adult is unable to utilise this Membership.
If you provide your Membership Number, we're happy to move the Membership to another account, and register this in your son's name.
We also apologise if you feel like you haven't received help from our customer service agents when you've contacted us, as we want our customers to have positive experiences with us.
Warm Regards,
Kaisha
Reply from Better - Gym Pinner
Hello Aarani,
Thank you for your comments and feedback.
Kind Regards
Ms. Daiga's Pilates and Yoga is addictive :)
I joined this gym but did not have much hope, as my health was deteriorating fast.
I found Pilates classes with Ms. Daiga. Oh my gosh.
Just a few months later, I feel healthy!!!
I changed my diet and addressed a few health issues as well. Encouraged by achievements during sessions.
This woman is unbelievable. She cares.
Checks everybody to ensure we do exercise the right way, and provides many alternatives for those who cannot do it correctly.
When I had an injured knee, she advised me on how I could help myself by incorporating a few specific foods into my diet.
When I told her that I have a TMJ disorder, she started classes with facial exercises (face yoga) to stretch my impacted muscles.
Today, we had an explanation about balancing chakras.
Her knowledge and skills are not from this World.
I love attending her Pilates and Yoga classes. I can not believe I said that I love exercise. I do now!
August 10, 2025
Unprompted review
Reply from Better - Gym Pinner
Hi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Better Gym Pinner.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Excellent Support from Eira During Registration and Induction
Eira was extremely helpful during our registration and induction at Better Gym. She made the whole process smooth and welcoming, answering our questions with patience and a friendly attitude. Her friendly, approachable manner made a great first impression and set a positive tone for our experience at the gym. A great first impression—thank you, Eira!
July 13, 2025
Unprompted review
Reply from Better - Gym Pinner
Hello Shafalee,
Thank you very much for your comments and feedback.
Warm regards
Reply from Better - Gym Pinner
Hi Mary,
Thank you so much for your kind words!
We're delighted to hear that you found our staff to be polite and helpful at Gym Pinner. Providing excellent service is always our top priority, and your feedback means a lot to us. We hope to welcome you back again soon!
Kind regards,
Charmaine
Very friendly gym
Very friendly gym. The classes and equipment is good.
The toilets could be improved and the cleanliness of the room where all the classes are held could improve.
Maybe introduce some air fresheners.
April 26, 2025
Reply from Better - Gym Pinner
Hi Mrs Sharma,
Thank you for your feedback!
We're glad to hear you enjoy the classes, equipment, and the welcoming atmosphere at Gym Pinner. We also really appreciate your suggestions regarding the toilets and cleanliness of the class area — and you're absolutely right, there's always room for improvement. We'll be reviewing our cleaning schedule and will look into adding air fresheners to enhance the environment.
Thanks again for helping us create a better experience for everyone!
Kind regards,
Charmaine
Good range of fitness classes but not always available
Good range of fitness classes, but not anyways available.
It seems a lot of work and hit and miss to book classes from the waiting list. If this continues, may need to cancel my membership if I can't attend classes I want.
The gym should have multiple classes on some days to enable all members to attend.
April 16, 2025
Reply from Better - Gym Pinner
Hi Ushma,
Thank you for your feedback! We're so pleased to hear that you're enjoying our fitness classes. We’re aware that demand is high, and we're always looking at ways to make our sessions more accessible for everyone.
Our Pinner team works hard to offer a wide variety of classes to suit different needs, and we’ll be sure to pass on your suggestion about adding even more sessions. You might also want to explore class availability at our nearby Centre's, as they may have additional options that suit your schedule.
We look forward to seeing you back with us very soon!
Kind regards,
Sarah H
Well equipped gym
Well equipped gym
Great choice of classes available
I would like to put forward a suggestion as I am a newbie, an induction on how to set up oneself on cardio machine would be beneficia.
December 3, 2024
Reply from Better - Gym Pinner
Hi Teresa,
Thanks for your review.
We are so pleased to hear you are enjoying Pinner and would like to let you know we do offer inductions, you would just need to check online or speak to a member of staff in the centre and they can facilitate this for you.
Warm Regards
Hazal
Too early to give feedback as I’ve only…
Too early to give feedback as I’ve only visited once. Good range of equipment, clean and readily available at the time of visit which was off peak. Will return at peak time to reassess.
November 19, 2024
Reply from Better - Gym Pinner
Hi,
Thanks for your review.
We are pleased that so far you are happy and hope that once you have used it more, we can earn some more stars!
Warm Regards
Hazal
Convenient
My gym is very close to work, so is very convenient. The gym is quite small but had a limited entry so it hasn't been particularly busy when I have attended. Excellent changing facilities but I must say, the place needs to be deep cleaned... very smelly.
October 8, 2024
Reply from Better - Gym Pinner
Hi Stuart
Thank you got your review.
We are pleased the gym is convenient for you and have passed your feedback on to the General Manager at the Gym Pinner. We hope this will improve your experience with us.
Kind regards
Amir
Fantastic equipment and staff attitude…
Fantastic equipment and staff attitude at Pinner
October 1, 2024
Reply from Better - Gym Pinner
Hi Saurabh,
Thank you so much for your kind feedback! We're thrilled to hear that you're enjoying our equipment and that our staff’s attitude has made a positive impression. We strive to provide the best possible experience for our members, and it’s wonderful to know we’ve met your expectations.
If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We look forward to continuing to support your fitness journey!
Gym equipments good for the price
The gym equipments are fine. The shower facilities can be cleaner.
August 20, 2024
Reply from Better - Gym Pinner
Hi Saurabhkumar,
Thanks for your review.
We are pleased to hear you are enjoying Better Gym Pinner and have passed on your feedback about the showers to the centre.
Warm Regards
Hazal
Friendly staff
July 23, 2024
Reply from Better - Gym Pinner
Hi Asha
Thank you for your review.
We are delighted to hear that you have met some of our friendly staff.
We hope you continue to enjoy your experience with Better.
Regards
Amir
Decent Gym
Good location, Well-equipped gym, friendly & helpful staff.
Slight odour in upstairs changing areas which makes it unpleasant.
July 1, 2024
Reply from Better - Gym Pinner
Hi Paul
Thank you for your review.
It is great to see you have met the centre staff and you are enjoying time using the Gym at the Pinner Leisure Centre.
We hope this continues and thank you for choosing Better.
Regards
Amir
Pinner gym
Marsha from Better guided me expertly through the gym membership renewal process.
It was important she did; I couldn't be without my Better Pinner gym visits!
June 7, 2024
Unprompted review
Reply from Better - Gym Pinner
Hi Geoff
Thank you for taking the time to leave a review of your experience with Marsha.
We are delighted to hear that she provided expert guidance through the renewal process, and it's wonderful to know you are enjoying your time at our Pinner Leisure Centre.
Your feedback will be shared with Marsha, and thank you for choosing Better.
Kind Regards
Amir
Amazing gym...
Clean facilities...good equipment, variety of classes...and best of all...easy to access location..
January 16, 2024
Reply from Better - Gym Pinner
Good Evening SMI,
Thank you for taking the time to review our services.
We are delighted to hear that you are enjoying your membership at the Pinner Leisure Centre. Our team takes pride in maintaining the centre and ensuring a great variety of fitness classes and equipment are offered. We hope you continue to enjoy your membership and take advantage of the many activities available.
Best regards,
Charmaine
Reply from Better - Gym Pinner
Hi Joshua,
Thank you for your review.
We are happy to hear you are enjoying Better Gym Pinner and appreciate your feedback about the weights
Warm Regards
Hazal
Respect your role
Please can you contact the pinner branch and not revert us to doing your leg work on trust pilot and ensure your staff setup the cycles for spinning classes. We pay membership to ensure this is taken care of as opposed elderly having to move a heavy cycle for the class this is unacceptable considering staff are just flirting around.
September 2, 2023
Unprompted review
Reply from Better - Gym Pinner
Hi,
Thank you for your review.
We have passed your feedback onto the centre.
Warm Regards
Hazal
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