Staff member need at learn how to speak to people, (Maxine) you would think being custmoner facing would know how to address people. Shocking behaviour, and add to that low quality equipment leaves me... See more
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Location
Switch locationBetter Gym Walsall Wood, WS9 9NT Walsall Wood, GB
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The manager, Tom, was lovely when we first started showed us round and was just genuinely welcoming. All the other staff can’t fault always very friendly. A huge range of gym equipment, you can’t faul... See more
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Friendly and hardworking staff. Clean environment. Spacious gym. Well equipped. Great community. Decent coffee machine. Paddy's breakfasts are great but could be provided more often :-) Paddy's P... See more
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I have only recently joined Better Gym and I would like to say that I have been pleasantly surprised, I had been wanting to join for a few months and wish I had done sooner. Before I joined I went... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Better Gym Walsall Wood, WS9 9NT, Walsall Wood, United Kingdom
4.2
Great
26 reviews
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Lovely clean gym with plenty of…
Lovely clean gym with plenty of equipment to go around. With a nice friendly atmosphere 👌
July 22, 2026
Reply from Better - Gym Walsall Wood
Hi Teagie,
Thank you for your wonderful feedback!
We're thrilled to hear you enjoyed your visit and that the gym provided everything you needed in a clean, welcoming environment. It's especially great to know you appreciated the atmosphere.
We can't wait to welcome you back again soon!
Kind regards,
Suheera
It's nice alot if equipment but…
It's nice alot if equipment but judgemental teenagers and young adults
April 16, 2026
Reply from Better - Gym Walsall Wood
Hi Leo,
Thank you for your review!
We're thrilled that you're enjoying the range of facilities in our gym space at Better Gym Walsall Wood.
We're sorry to hear about the negative impact caused by other members, and we'd like to find out more, so we can help further.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
Thank you again for your feedback!
Warm Regards,
Kaisha
Would Recommend
The manager, Tom, was lovely when we first started showed us round and was just genuinely welcoming. All the other staff can’t fault always very friendly. A huge range of gym equipment, you can’t fault that if a machine is broken you best believe it’s fixed ASAP. My only criticism (very small) is the music, needs a larger range playing throughout the gym.
December 2, 2025
Reply from Better - Gym Walsall Wood
We truly appreciate you sharing your experience at Gym Walsall Wood, Abigail.
The pros are as important as the "could be better" part, and we welcome your feedback fully.
This is also what helps us improve, so thank you very much.
Kind Regards
The steam room is fulling apart and…
The steam room is fulling apart and isn't very clean. It has not been maintained very well at all. The one room also isn't working at all.
None of the team has came to me knowing I've not been to the gym in years to ask if I need any support or anything.
The staff was sitting around on the sofas tho when asked for some help the lovely lady helped and advised me.
I have not been shown how to use any of the equipment.
Would I say worth my money not really.
I do think I may start looking for a new gym and only been at better gym not even a month yet.
Very disappointing.
October 29, 2025
Reply from Better - Gym Walsall Wood
Hi Disappointed.
Thank you for your review.
We are sorry to hear about your recent experience at Gym Walsall Wood.
We also appreciate your feedback, and this will be passed on to the General Manager to review.
If you require one, gym inductions can be booked through the Better App or website. Gym tours are also available. Please ask a member of staff upon your next visit; they will be happy to accommodate.
Kind Regards
Amir
The friendly and helpful staff that…
The friendly and helpful staff that work there make is a easy place to be at
August 7, 2025
Reply from Better - Gym Walsall Wood
Hi Sallyann
Top gym
Friendly and hardworking staff. Clean environment. Spacious gym. Well equipped. Great community. Decent coffee machine.
Paddy's breakfasts are great but could be provided more often :-)
Paddy's Pals
July 14, 2025
Reply from Better - Gym Walsall Wood
Hi Paddy
Thank you for your review.
We are thrilled to hear you’re enjoying the clean and spacious gym, the welcoming community, and that you have had the opportunity to meet the centre staff.
We’re also glad you like the coffee machine and Paddy’s breakfasts. We will pass your feedback on to the staff at Gym Walsall Wood!
Kind Regards
Amir
Very helpful and friendly
Very helpful and friendly. Would absolutely recommend this gym to my friends and everyone I know.
April 30, 2025
Reply from Better - Gym Walsall Wood
Hi David,
I hope this message finds you well!
Thank you so much for your incredibly kind words. We are absolutely thrilled to learn that you had such a positive experience with us at Gym Walsall Wood. Your feedback means a lot, and we truly appreciate your recommendation to others.
We're excited about the opportunity to support you further on your fitness journey and can't wait to see you again soon. If there’s anything specific you’d like to focus on or any questions you have, please don’t hesitate to reach out. We're here to help you every step of the way!
Best regards,
Charmaine
Best gym about for equipment & value
Walsall Wood gym
Just brilliant in every way. Good mix of cardio & weights. Always enough weights available to use even at busy times
March 24, 2025
Reply from Better - Gym Walsall Wood
Hello Mr Singh,
We truly appreciate your kind words! It’s wonderful to learn that you are enjoying the combination of cardio and weights at Walsall Wood gym. We’re glad to hear that you’re able to find everything you need, even during peak hours. Your feedback means a lot to us, and we are excited to keep supporting you on your fitness journey!
We look forward to seeing you at the centre again soon.
Kind regards,
Charmaine
I have only recently joined Better Gym…
I have only recently joined Better Gym and I would like to say that I have been pleasantly surprised, I had been wanting to join for a few months and wish I had done sooner. Before I joined I went in to look around and spoke to Ryan who was very welcoming and informative and this led to me joining the gym. It is very spacious and is over two floors, they also have a good sized sauna and steam room, I previously went to JD Gym and although the gym in itself is fantastic the size of the sauna let it down. The instructors at Better Gym are really very good, and all very pleasant. The majority of the time there is someone present at front desk which is nice as they greet you nicely and have been very helpful. Helen one of the instructors is also very friendly and helpful, lovely lady.
Finally the membership cost is fantastic as they do offer concessions for different categories such as over 60's, NHS workers, Teachers, etc.. and all the facilities are included (fitness classes, sauna, steam).
So to summarise I would rate and recommend this gym very highly.
Keep up the good work.
March 19, 2025
Reply from Better - Gym Walsall Wood
Hi Mrs Davinder Batra,
Thank you so much for your thoughtful and detailed review!
We're thrilled to hear that your experience at Better Gym Walsall Wood has exceeded your expectations. It’s great to know that Ryan made such a positive impression during your first visit and that you’ve been enjoying the spacious facilities, including the sauna and steam room. We’re also glad you’ve had the chance to experience our friendly and helpful instructors, like Helen, who truly make a difference in the gym environment.
We’re also pleased to hear that the membership cost and concessions have been a highlight for you. We aim to make fitness accessible to everyone, and it’s great to know you appreciate the value we offer. Thanks for recommending us, and we’ll continue to work hard to keep up the good work!
We look forward to seeing you in the gym again soon!
Kind regards,
Charmaine
Lovely gym
Lovely gym . Love the small things you don't get in other gyms like free squash and tea. Lots of space.
The door is annoying I can't ever get in and then I get fined for not joining class when I attended. Apart from that no complaints
March 5, 2025
Reply from Better - Gym Walsall Wood
Hello,
Thank you immensely for your thoughtful words! We are absolutely delighted to hear that you are enjoying the space we offer, along with the complimentary squash and tea. We truly believe that these little extras make a big difference, and it’s wonderful to know they’ve enhanced your experience.
We also want to extend our gratitude for your feedback regarding the door issue and the class attendance concerns. We sincerely apologise for any inconvenience you've encountered with the door access. Please rest assured that we are actively looking into the matter and are committed to finding a solution that will ease your entry into the facility.
As for the class attendance issue, we understand how important it is for you to have a smooth and reliable experience, and we will address this promptly as well.
Thank you once again for taking the time to share your thoughts with us; your input is invaluable and helps us improve our services.
Warm regards,
Charmaine
I love this gym
I love this gym, it’s affordable and the staff are great. I use the one in Walsall wood & would recommend it to anyone.
February 25, 2025
Reply from Better - Gym Walsall Wood
Hi Miss Zoe Shorthouse,
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying your experience at our Walsall Wood location. It's great to know that our team is making a positive impact, and we truly appreciate your recommendation. We look forward to continuing to support your fitness journey! 😊💪
Kind regards,
Charmaine
Staff member need at learn how to speak…
Staff member need at learn how to speak to people, (Maxine) you would think being custmoner facing would know how to address people. Shocking behaviour, and add to that low quality equipment leaves me revoking my membership after only one month. 3 memberships lost just by one member of staff talking to someone like a piece of rubbish. Stay well clear.
February 12, 2025
Unprompted review
Reply from Better - Gym Walsall Wood
Hi Ray,
Thanks for your review.
We are very sorry to hear you have had a negative experience at Walsall Wood and can confirm we have picked up your complaint and escalated this to the centres management team to investigate.
Warm Regards
Hazal
Great Gym
Joined as needed to get fitter after a health scare
Needed to put some structure to my training
Booked on to spin classes and really enjoying them
Also loads of equipment so always something free even if gym is really busy
January 13, 2025
Reply from Better - Gym Walsall Wood
Hi Ian,
Thanks for your review.
It is so great that you have chosen Better Walsall Wood to be the place where you improve your fitness!
Welcome, and we look forward to supporting you on your road to better health!
Warm Regards
Hazal
Very helpful when spoke to an advisor
Very helpful when spoke to an advisor, honestly the gym needs a major refurb and update, lots of members are saying the same who I spoke too, this is the walsall wood branch.
November 19, 2024
Reply from Better - Gym Walsall Wood
Hi Shaun
Thank you for your review.
We are pleased to see the centre staff have been able to help and we appreciate your feedback regarding the Walsall Wood Gym.
We have passed your feedback on to the General Manager to review and I hope this will assist in improving your experience with us.
Kind Regards
Amir
A nice clean place to workout at
A nice clean place to workout at. Plenty of choices with either
free weights or machines. Friendly people and easily accessible via the QR scanner.
October 31, 2024
Reply from Better - Gym Walsall Wood
Good Evening STM,
Thank you for your wonderful review!
We are thrilled to learn that you are finding joy in your membership at Gym Walsall Wood. It’s great to hear that you appreciate the wide variety of resistance machines and free weights available, allowing you to tailor your workouts to your fitness goals. We’re also pleased to know that the atmosphere created by our friendly staff and welcoming members enhances your experience. Lastly, we’re glad that your access to the centre using the QR scanner has been smooth and hassle-free. Your positive feedback means a lot to us!
Warm regards,
Charmaine
Friendly and professional assistance 👍🏾
September 18, 2024
Reply from Better - Gym Walsall Wood
Hi L
Thank you for your review.
It is great to see the staff have provided friendly and professional assistance when needed.
We hope you enjoy your time with Better and please feel free to reach out to the staff if needed.
Kind Regards
Amir
Great gym great staff
Really happy with how welcome the manager made me feel. Great gym and plenty of machines too use even if it's busy I can get on things.
September 11, 2024
Reply from Better - Gym Walsall Wood
Good Morning David,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at Gym Walsall Wood and the manager made you feel welcome. We are also very happy to hear that you are enjoying the gymnasium and the wide array of equipment they have available for your use. We hope you continue to derive from your membership at Gym Walsall Wood.
Thank you for your kind words.
Warm regards,
Charmaine
Easy to join local and friendly was…
Easy to join local and friendly was shown around by Maxine then allowed to try a sample session but couldn’t have been easier to join.
August 13, 2024
Reply from Better - Gym Walsall Wood
Dear Liam,
I appreciate the time you took to share your feedback with us.
We are delighted to learn that you found our online membership process convenient and user-friendly. It's great to hear that Maxine provided you with a comprehensive tour of our facilities upon your enrollment. We hope that you are thoroughly enjoying the amenities offered at Walsall Wood Gym.
Warmest regards,
Charmaine
Reply from Better - Gym Walsall Wood
Hi Emma,
Thank you for your review.
We are pleased to hear you are enjoying Better Gym Walsall Wood and have passed on your feedback about the stairmaster.
Warm Regards
Hazal
Reply from Better - Gym Walsall Wood
Dear Corey,
We sincerely value your positive feedback.
We are delighted to learn that you are enjoying your membership at Walsall Wood Gym and that the facility consistently opens on time, allowing you to complete your workout before heading to work. It is gratifying to hear that the centre maintains a high standard of cleanliness and upkeep. Our commitment to providing well-maintained facilities and exceptional customer service is of paramount importance to us, and we are pleased to hear that you have experienced these aspects of our service firsthand.
Best regards,
Charmaine
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