Reza at Better Hammersmith did everything to feel welcome in the Centre: explaining the different memberships, advising the best one for our needs, house rules in the Centre, etc. I'm really pleased :... See more
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Location
Switch locationChalk Hill Rd, Shortlands, W6 8DW Hammersmith, GB
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We are so fortunate to have a wealth of incredible instructors at this gym. And all under one roof ! They impact massively on all who attend their sessions.
The Vibe Honestly, everyone is welcome here. It doesn't matter who you are, where you're from, or what your background is—the environment is super inclusive and laid-back. You’ll feel right at home... See more
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Arrived at Hammersmith gym where I have been going for years and the miserable receptionist who doesn't understand that you should smile and greet members, told me my membership was cancelled. I spok... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Chalk Hill Rd, Shortlands, W6 8DW, Hammersmith, United Kingdom
4.6
Excellent
72 reviews
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Friendly and helpful staff
Friendly and helpful staff. Good equipments and fantastic studio classes
August 1, 2024
Reply from Better - Hammersmith Fitness and Squash Centre
Hi Churchill
It's great to hear that you're enjoying your time at our Hammersmith Fitness and Squash Centre using the different facilities it has to offer and have had the opportunity to speak with our staff. We look forward to continuing to provide you with an enjoyable experience!
Thank you for choosing Better.
Regards
Amir
I really like this gym
I really like this gym. I am not the most confident person but feel very much at home here.
Staff are very friendly and helpful.
Facilities/equipment is very clean, good working order.
Very convenient location.
I would highly recommend!
July 2, 2024
Reply from Better - Hammersmith Fitness and Squash Centre
Dear Martha,
I wanted to take a moment to express our sincere appreciation for your recent review.
We are absolutely thrilled to learn that you feel a sense of belonging every time you visit the Hammersmith Fitness & Squash Centre. Our top priority is to create an inclusive environment suitable for all ages and skill levels, and we take pride in offering a diverse range of activities that cater to all genders. It warms our hearts to hear that our staff members were able to provide you with the assistance you needed and that you found the center to be impeccably clean and well-maintained. We hope you will continue to explore and partake in the wide array of activities offered at our centre.
Warmest regards,
Charmaine
membership cards & course description
I'm looking forward to when membership cards are available & operative so that I don't have to bring my mobile to the gym.
I think the "functional fitness" course description could give more detail of the drills.
on a general note, the staff were very friendly & helpful & supportive
March 15, 2024
Reply from Better - Hammersmith Fitness and Squash Centre
Good Morning
We appreciate you taking the time to provide us with your feedback.
It is great to see you have been able to get to know the staff and they have been able to help and support you with any enquiries.
The Functional Fitness exercises can change. The exercises in each session are designed to help you train and prepare your body for daily tasks.
We hope you enjoy your time with Better.
Kind Regards
Amir
Should reach out to set up inductions
Should reach out to set up inductions. And should have staff on the floor of the gym not tucked away in an office.
I feel I should have been told about class charges if cancel within 4 hours- first thing I knew about it was you sending me a charge!
January 11, 2024
Reply from Better - Hammersmith Fitness and Squash Centre
Dear Kate,
I hope this message finds you well. I wanted to reach out to you regarding your recent review and let you know that I understand your concerns. I apologize for any confusion regarding our cancellation policies. We understand that unforeseen circumstances can arise and we always strive to be flexible in these situations. We take all feedback seriously, and we appreciate you bringing the matter of staff not being on the gym floor to our attention. Please know that we will do everything in our power to improve our services and ensure that our customers have the best possible experience.
If you ever need to cancel an activity, please don't hesitate to do this in the App at least 4 hours before the start time to avoid any charges. If it's due to illness or unforeseen circumstances, we are always here to help and can remove the charge on your behalf.
Thank you for choosing our services, and we hope to see you again soon.
Warm regards,
Charmaine
Impeccable Induction session
Booked an induction session, mistakenly thinking a training plan would also be devised based on my ability using the gym equipment. The basis of the basic induction session is to ensure correct and safe use of the equipment. To be fair having previously been a gym member I was not unfamiliar with the equipment but wanted a refresher and asked if a plan can also be devised. Yusuf was amenable to this idea. Although I had previously been advised if I require a training plan to be created then additonal time needed to be booked and he was the only person on duty. Yusuf, however, was flexible; demonstrated the correct use of some of the equipments I was unsure of; got me to mirror what he did; we discussed and identified my goals and advised that a training programme will be created and sent to me within 3 days. Yusuf overdeliverd, I received my personal training programme within hours of completing the session. This was great as it meant I could start using the plan the next day when attending the gym. Yusuf also advised if I needed further support all I needed to do is 'ask'. This is so reassuring to know - I am not alone on this journey. Thanks Yusuf 👍🏾
December 3, 2023
Reply from Better - Hammersmith Fitness and Squash Centre
Good Evening Steph,
Thank you for your review.
We are very happy to hear that Yusuf went over and beyond when completing your Induction at the Hammersmith Fitness & Squash centre and that he was able to provide you with a fitness plan that you are able to follow to get you to the fitness levels you require. We pride ourselves on our Customer Service Excellence so I am delighted to hear that this is the service provided by Yusuf. I will ensure to pass on your lovely feedback for the attention of the centre so they can pass this onto Yusuf on your behalf. We hope you can continue with your Health & Fitness at this centre and you also get to indulge in all the other great activities available at this centre.
Kind regards,
Charmaine
Excellent staff and premises
October 18, 2023
Reply from Better - Hammersmith Fitness and Squash Centre
Hi Hector,
Thank you for your review.
We are delighted to hear you are enjoying Hammersmith Fitness and Squash Centre.
Warm Regards
Hazal
All good great service the facility…
All good great service the facility is Running very good the showers are working great :-)
August 23, 2023
Reply from Better - Hammersmith Fitness and Squash Centre
Dear Roza,
Thank you very much for submitting feedback on our service.
It is great to hear that you are enjoying our facilities and that the showers are great.
The gym is not as clean as it used to…
The gym is not as clean as it used to be before the refurbishment, the floor always durty and the equipment full of dust.
August 21, 2023
Reply from Better - Hammersmith Fitness and Squash Centre
Good Afternoon Edson,
Thank you for your review.
I am very sorry to hear that the Gym you attend is always unclean along with the equipment. I will escalate this issue to the centre manager so this issue can be looked into and resolved. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received so far. We hope to improve on this. Through feedback, we identify improvement areas and provide a better service.
Hope this helps.
Kind regards,
Charmaine
All the teachers yoga in Hammersmith…
All the teachers yoga in Hammersmith Better are amazing, I'm very happy to attend yoga class 😀 thank you
August 10, 2023
Unprompted review
Reply from Better - Hammersmith Fitness and Squash Centre
Good Morning Corina,
Thank you for your lovely review.
We are really happy to hear that you are enjoying the Yoga classes and the Fitness Instructor at the Hammersmith Fitness & Squash centre. We hope you continue to enjoy these sessions and also other great fitness classes they have on offer.
Kind regards,
Charmaine
Setting up a new account was made …
Setting up a new account was made quick and easy by talking me through it. They were polite and patient
June 10, 2023
Reply from Better - Hammersmith Fitness and Squash Centre
Good Afternoon Sheree,
Thank you for your review.
I am very happy to hear that our team were able to guide you through setting up a profile via our website and they were kind and patient during the process. We hope you are now able to make bookings online at our Better operated centres using your online profile. We look forward to welcoming you.
Kind regards,
Charmaine
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