Shit class. Shit instructors. Shit equipment. Shit manners. Absolute shit. Staff extremely rude and racist. I entered a class as a first timer, instead of feeling welcome, I was publicly shame... See more
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Location
Switch locationMarble D off Claremont rd, NW2 1XQ Brent Cross, GB
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I would like to take the time to give some positive feedback about Jonathan, who assisted me with an issue regarding my gym membership. I normally feel quite nervous when speaking to people... See more
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Excellent Service from Staff The staff that attended to me Shakyle was quite helpful. He made the whole registration process seamless. He took me through the facility, how to use the gadgets I nee... See more
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It's my local branch, easy to get to. Staff are friendly & very helpful. Facilities are clean & welcoming. Good fitness space & varied activities.
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Marble D off Claremont rd, NW2 1XQ, Brent Cross, United Kingdom
3.5
Average
33 reviews
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Reply from Better - Hendon Sports Centre
Hi Farkhanda,
Thank you for your kind feedback!
We're so glad to hear that you’ve found our staff helpful.
We always strive to provide excellent service, and it’s great to know we’ve met your expectations.
We look forward to welcoming you back soon!
Great gym
The gym is clean, great location. Friendly and professional staff.
Enjoyed my pilates class
March 29, 2025
Reply from Better - Hendon Sports Centre
Hi Eugenia,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed your Pilates class and had a positive experience with our staff at the Hendon Sports Centre. We take great pride in maintaining a clean and welcoming space, and we're glad you noticed! We look forward to seeing you again soon.
Kind regards,
Charmaine
It doesn't have a small barbell for…
It doesn't have a small barbell for biceps, and it doesn't have a Smith machine for bodybuilding.
March 12, 2025
Reply from Better - Hendon Sports Centre
Hi Aref,
Thank you for your feedback!
We appreciate you taking the time to share your thoughts. We understand the importance of having a variety of equipment for different fitness goals. While we currently don't have a small barbell for biceps or a Smith machine at the Hendon Sports Centre, we are always looking for ways to improve and expand our offerings. We’ll definitely take your suggestions into consideration as we continue to enhance our gym experience.
Thank you again for your input!
Warm regards,
Charmaine
Birthday party
We celebrated my son's 12th birthday party there. The staff were friendly, they did climbing first and we then moved to the studio for the cake. It was very convenient, they have parking space outside. The studio is big enough for the kids to have their cake and play around. I would highly recommend it.
November 16, 2024
Unprompted review
Reply from Better - Hendon Sports Centre
Hi Hale,
Thanks for your review.
We are delighted to hear that you enjoyed the birthday party at Hendon leisure centre and we hope to see you back again soon!
Warm regards
Hazal
I like my first session at gymnastics.
October 14, 2024
Reply from Better - Hendon Sports Centre
Good Afternoon Madina,
Thank you for taking the time to share your feedback.
We are thrilled to learn that you had a positive experience in our Gymnastic Class at the Hendon Leisure Centre. It's wonderful to hear that you enjoyed the activities and found value in the instruction. Our team works hard to create a nurturing and fun environment, and your enjoyment is a testament to their dedication. If you have any specific highlights or suggestions from your time in the class, we would love to hear them.
We look forward to welcoming you back for more exciting sessions!
Best regards,
Charmaine
Using it regularly.
It’s nothing fancy but convenient location & friendly staff, also not overcrowded at times I go which makes it easy to do workouts, never had to wait for someone.
August 27, 2024
Reply from Better - Hendon Sports Centre
Hi Fedor,
Thanks for your review.
We are delighted to hear you are enjoying Hendon Sports Centre.
Warm Regards
Hazal
"Honestly
"Honestly, in terms of cleanliness and organization, you're excellent, and the staff is very polite and professional. Thank you. This place really has a great vibe."
August 28, 2024
Reply from Better - Hendon Sports Centre
Good Afternoon Mohammad,
We have received and reviewed your feedback and are pleased to learn that you are enjoying your membership at the Hendon Leisure Centre.
Your acknowledgement of the cleanliness, and maintenance of the centre, as well as the professionalism and friendliness of our staff, is truly heartening. We also take pride in providing a relaxing atmosphere for all our members.
We trust that your positive experience will continue and that you will derive ongoing enjoyment from your membership at Hendon Leisure Centre.
Warm regards,
Charmaine
Bad customer service
I went to Better centre close to my house because children at school go to gymnastics and people talked well about that centre. I checked on line what activities they have but I could not see pilates and timetables. So, I went to the centre after work and I asked for the activities they had and prizes. There was some seconds of silence and the man asked me to go inside and check the timetable. I thought he was talking to another person but I was the only one. I found it rude but I did what he suggested. When I went back to the reception he was not there. It is a shame because I'm a sporty person and I want to feel comfortable at the place I work out.
I emailed the company and they replied to me quick. Even the manager emailed me to know what happened but I didn't hear from him anymore.
I'm writing this review to encourage people to email the management and complain because sometimes they are not aware of what's happening and they can take actions if there are many complaints.
May 28, 2024
Unprompted review
Reply from Better - Hendon Sports Centre
Hi
Thank you for taking the time to leave a review about your experience at our Hendon Sports Centre. We are very sorry to see it was not a positive one.
Upon looking at the timetable, Pilates classes are available at Hendon Sports Centre on Mondays from 10:00 to 11:00 and Fridays from 09:30 to 10:30. These sessions can be booked either online or through the App.
Should you wish to file an official complaint, please send an email to customerservices@gll.org and address it to me; I will do my best to assist and resolve any outstanding issues.
Kind Regards
Amir
Reply from Better - Hendon Sports Centre
Good afternoon Shah,
I hope this message finds you well.
I wanted to take a moment to express our sincere appreciation for your thoughtful review. Your feedback is invaluable to us.
We are overjoyed to hear that your child is finding great enjoyment and benefit from their gymnastics lessons at the Hendon Leisure Centre. It brings us immense joy to know that they are thriving in our program and we are committed to ensuring that they continue to receive the highest quality instruction and support. Thank you for entrusting us with your child's gymnastics education.
Kind regards,
Charmaine
Good and helpful reception
May 8, 2024
Reply from Better - Hendon Sports Centre
Hi Nada
Thank you for leaving a review.
It's wonderful to hear that you've had the chance to meet the staff at our Hendon Sports Centre and that they have been able to assist with any enquiries.
We hope you enjoy your time with Better.
Regards
Amir
The receptionist was very helpful
The receptionist was very helpful. The classes so far have been good.
November 17, 2023
Reply from Better - Hendon Sports Centre
Good Afternoon Ana,
Thank you for your review.
We are very happy to hear that the staff were friendly and professional when you attended the Hendon leisure centre. We are also happy to hear that you are enjoying the fitness classes at this centre. We hope you continue to enjoy your membership at this facility and the great activities they have on offer. I will pass on your lovely feedback for the attention of the centre staff.
Kind regards,
Charmaine
Charity? More like daylight robbery!
Be warned, they are now issuing parking fines, even if you have paid to use their facilities. There are no signs in or outside the building - or anything said by the receptionist - to let people know of this new policy. I received 2 fines today, 1 month after the occurrences. £200 so far, and I've already parked more times since, so it's going to be at least £400 in fines.
Anyone with a brain knows that the lack of notice and the delayed penalty charge is deliberate.
How shameful for a CHARITY ORGANISATION to rip people off like this, especially when your goal is to keep our country fit and healthy. I guarantee that you will make more from parking fines than your leisure centres itself.
I've never been fined before, so I couldn't be more shocked to get 2 in this way from a charity. Why don't you just stab us in the back physically on arrival, or convert your centres into multi-storey car parks, if money is all you care about?
Response to reply:
Absolute lie - how dare you deny that you benefit from parking fines. I read about the services offered by the company you're using (Gemini Parking Solutions), and it advertises that it increases revenue.
November 6, 2023
Unprompted review
Reply from Better - Hendon Sports Centre
Hi Adam,
Thank you for your review.
Better/GLL do not issue penalty fees for parking.
Our parking is run by an external company and the name of this company and their appeals procedure will be on the penalty fare.
We do not benefit from any tickets/fines issued.
Warm Regards
Hazal
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