The reception and all staff members are extremely supportive and kind. As a new member I'm enjoying the gym which is very light and spacious with a wide range of equipment. I've tried Onyeka's Zumba... See more
Company replied
Location
Switch locationHighbury Crescent, N5 1RR London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff at Highbury are amazing always make you feel welcome and always there to help. I was very impress when I saw them doing deep cleaning the Sauna area last night. Last week I went to Isli... See more
Company replied
Shoes have to be taken off before going into the changing room. But no space to take them off so people pile up in the entrance area. Cover teachers for the kids swimming were so disinterested in maki... See more
Company replied
I would like to thank the staff @Highbury Leisure Centre. They are always helpful and cheerful. Especially the young lady named Katy. I have a serious lung condition and whenever they see me using my... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Highbury Crescent, N5 1RR, London, United Kingdom
4.3
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had discussions with customer…
I have had discussions with customer service all stuff was to be very kindly and veryhelpful specially ( Zoya).
September 16, 2024
Unprompted review
Reply from Better - Highbury Leisure Centre
Hi Mehran
Thank you for your review.
We are very pleased to see Zoya has been able to help with any enquiries you may have had and provide a great service.
Your review will be passed on to Zoya!
Thank you for choosing Better.
Kind Regards
Amir
Reply from Better - Highbury Leisure Centre
Dear Saroj,
Good morning! I wanted to take a moment to express my gratitude for your review.
We are thrilled to learn that you have been thoroughly enjoying your membership at the Highbury Leisure Centre. It brings us great joy to hear that the staff has consistently been helpful and friendly every time you visit. Thank you for taking the time to share your positive experiences with us.
Best regards,
Charmaine
best experience
i work as a Professional Carer looking after a Retired lady Doctor and i encounter the staff working with better uk highbury and islington leisure center ,I met Ms Frances the day i registered the Lady that im looking after from my inquiries until registering online to be a member of Highbury leisure center she really very helpful in all means as i dont know how to swim and she encourage me to try be on water with the lady i look after its so excellent all the support are given with the help of Mr Dmitry proud of then for everything and now i got back my confident to be in water the Pool is so nice and clean the shower room is clean,the changing room are very good and even the locker your belongings are safe im recommending to register to Better.Org.uk for activities swimming gym etc,once again thank you very much Ms Frances and Mr Dmitry come and join us registered to be fit we will go back again thank you very much Highbury and Islington leisure Center for the good services you rendered see you soon.
August 22, 2024
Unprompted review
Reply from Better - Highbury Leisure Centre
Hi Ercy
Thank you for taking the time to leave a review.
We are delighted to hear that both you and the lady you care for had an enjoyable experience at our Highbury Leisure Centre and you feel confident using the swimming pool, this is wonderful to see.
Your feedback will be shared with the centre staff and we hope you continue to enjoy your visits to Better and make the most of the various facilities we have to offer.
Thank you for choosing Better.
Kind Regards
Amir
Changed contract with no warning!
I have been using the Batter Gym for 3 months. This entire time it has given me access to 5 gyms in my area. They've happily taken my money and given me access to Highbury Gym for 3 months but now apparently access is denied? They have literally changed the terms of my contract, I know because i have copy of what I signed up to originally. They have changed the contract without warning or notifying me, then have the audacity to say its always been this way even when I'm showing them hard evidence to the contrary.
August 19, 2024
Unprompted review
Reply from Better - Highbury Leisure Centre
Good Morning Flurry,
Thank you for your review.
I am very sorry to hear that your access levels have changed without prior notification. Are you please able to provide further information so I can look into this further for you?
Kind regards,
Charmaine
Membership
I contacted your customer service team regarding my membership billing.
I was happy with the service I received from the agents that deal with my query very helpful & understand regarding query. 👍👍👍
August 18, 2024
Unprompted review
Reply from Better - Highbury Leisure Centre
Dear Noemi,
We extend our gratitude for your feedback.
We are pleased to learn that the representative who assisted you with your recent support inquiry demonstrated friendliness, professionalism, and remarkable helpfulness. Our earnest hope is that your concern was successfully addressed, allowing you to proceed with your Health & Fitness endeavors.
Sincerely,
Charmaine
I had a nightmare with my technology.…
I had a nightmare with my technology trying to register and dreaded the usual condescending help line operative...Better did SO MUCH BETTER! Patience, understanding, polite and talked me through the whole process. THANK YOU.
August 7, 2024
Unprompted review
Reply from Better - Highbury Leisure Centre
Hi Wendy
Thank you for taking the time to leave a review.
It is great to know that a member of our Customer Service Team was able to help and guide you through the sign-up process. We hope you have a delightful experience at our Highbury Leisure Centre.
Kind Regards
Amir
Classes not great
Terrible classes. One particular instructor didn't provide any corrections when using weights. Some very interesting positions that compromised back health
March 26, 2024
Reply from Better - Highbury Leisure Centre
Good Afternoon Harriet,
Thank you for your review.
I am very sorry to hear that you did not enjoy the Fitness Classes provided at the Highbury Leisure Centre. Some classes are very high impact and we would not recommend these classes for the elderly. Are you able to clarify exactly which class you were referring to so I can pass on your feedback for the attention of the centre manager?
Kind regards,
Charmaine
Reply from Better - Highbury Leisure Centre
Hi
Thank you for taking the time to leave a review,
It is great to see you have had the opportunity to meet the friendly staff.
We hope you enjoy your time with Better,
Kind Regards
Amir
Classes are cancelled without notice, while members are unfairly fined for cancelling
Class teachers get free reign to cancel classes whenever they wish, including at the very last second. Better never communicate this to customers, of course, until you're stood outside the class waiting like a lemon for 10+ minutes. When it's not that, Better Highbury replaces the usual class with something completely different, again without letting customers know. People then end up walking out of the class in disappointment, which creates awkwardness and embarrassment on all sides.
Meanwhile, members of the gym who are paying nearly £100 per month are fined if they need to cancel a class less than 4 hours in advance. I could perfectly understand if they were repeat offenders, but it's completely unfair if you're unable to attend due to circumstances out of your control. Why not do what Nuffield do and adopt a "3 strikes then you start getting fined" policy, or simply allowing members to cancel up to an hour in advance without being financially punished for it? The thing is, most of the classes are always completely booked out, and many have waiting lists, so it's not like one or two cancellations are depriving others of joining a class. It's just pure greed on Better's part and I would expect Better from a council-subsidised gym.
February 12, 2024
Unprompted review
Reply from Better - Highbury Leisure Centre
Good morning AJD,
I hope this message finds you well. I wanted to take a moment to thank you for your review. Your feedback is really important to us and we appreciate you taking the time to share your thoughts with us.
I am truly sorry to hear that you've experienced some issues at the Highbury Leisure Centre. We always strive to provide the best possible service to our customers, so it's disappointing to hear that we've fallen short in your case. I want you to know that we take all feedback seriously and we'll do everything we can to address the issues you've raised.
Regarding our Fitness Classes, we do our best to ensure they run smoothly and are only cancelled if an Instructor is unable to attend due to unforeseen circumstances. We understand that this can be frustrating, but please know that we will always try to find a cover Instructor before cancelling a session.
With regards to the penalty fee, we have this in place to ensure that everyone has a fair chance to book activities. We appreciate that sometimes things come up and plans change, which is why we offer the option to cancel activities online. If you ever need to cancel at the last minute due to unforeseen circumstances, please don't hesitate to speak to a member of staff and they will be happy to help you out.
Once again, thank you for your feedback. We hope that you'll continue to enjoy your membership at the Highbury Leisure Centre and that we can make your experience with us a positive one.
Best regards,
Charmaine
Reply from Better - Highbury Leisure Centre
Good Morning AKJ,
I am writing to express my gratitude for your review.
It is wonderful to hear that the staff at Highbury Leisure Centre have been friendly, welcoming, and professional during your visits. We take pride in delivering excellent customer service, so it is truly satisfying to learn that you have experienced just that. We are also very happy to know that you find the App easy to use and navigate so you can make use of this to book your activities at the centre. We hope you can continue to enjoy the Highbury leisure centre and the many activities they have available.
Kind regards,
Charmaine
We hope you will continue to visit our centre and enjoy the wide range of activities we offer.
Warm regards,
Charmaine
Unfit older adults
My point below is that classes are not suitable for unfit older people !
Pool is excellent. I previously had the 60+ annual membership I upgraded ,when it wouldn’t automatically renew on line , to gym and class access for additional £20 pcm (£240 pa v £5 pa previously) Gym very big . I don’t use it . Nor sauna Lot of classes but not really suitable for older people who are not fit or who are recovering from injury . I will persevere for a while and then review and go back to swimming only and do older adult classes elsewhere
January 11, 2024
Reply from Better - Highbury Leisure Centre
Hi North London,
Thank you for your review.
A £5 per annum membership would be a pay-as-you-go membership so you would have to pay for any activities you attend.
The Senior Partnership annual membership covers you for gym, swimming, group fitness classes and health suite access across Islington so works out much better value if you are using the centres on a regular basis.
Warm Regards
Hazal
Good app, great value service
Good app, decent facilities and incredibly good value.
December 28, 2023
Reply from Better - Highbury Leisure Centre
Hi Dinah,
Thank you for your review.
We are so happy to hear that you are enjoying Highbury Leisure Centre and that you like the app.
Warm Regards
Hazal
Easy to open account and book sessions
Easy to open account and book sessions. Helpful staff
December 6, 2023
Reply from Better - Highbury Leisure Centre
Good Afternoon BN,
Thank you for your review.
I am very happy to hear that you are enjoying your membership at the Highbury leisure centre and that you found the booking system easy to navigate. We hope you can continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
Reply from Better - Highbury Leisure Centre
Good Evening Tomas,
Thank you for your review.
We are very happy to hear that you are enjoying the Highbury leisure centre and the centre is well maintained and good value for money. We hope you continue to enjoy this facility and the great activities they have available.
Kind regards,
Charmaine
Great swimming pool
November 6, 2023
Reply from Better - Highbury Leisure Centre
Good Afternoon Cristobel,
Thank you for your review.
We are very happy to hear that you are enjoying the swimming pool at the Highbury leisure centre. We hope you continue to enjoy your swimming sessions at this centre.
Kind regards,
Charmaine
I like the convenience of Better gyms…
I like the convenience of Better gyms and leisure centres, but since my nearest one was rebuilt after a fire, the women only sessions have been dropped. This is a huge disappointment to me and I am sure lots of other women. The swimming for women only, was always full, so they can't say this service is not valued. I wish they would recommence.
November 8, 2023
Reply from Better - Highbury Leisure Centre
Hi Marcia,
Thank you for your review.
We are happy to hear you are enjoying Highbury Leisure Centre.
If you would like to request a particular session, please email the centre and they can look into this for you.
Their email address is: highbury@gll.org
Warm Regards
Hazal
I would like to thank the staff…
I would like to thank the staff @Highbury Leisure Centre. They are always helpful and cheerful. Especially the young lady named Katy. I have a serious lung condition and whenever they see me using my inhaler or taking a seat because I am short of breath, they always come to ask if I am ok. My review date is 20th October but my comments apply to everyday.
October 20, 2023
Unprompted review
Reply from Better - Highbury Leisure Centre
Good Evening Jeni,
Thank you for your review.
We are very happy to hear that our staff are helpful and professional when you attend the Highbury leisure centre. We pride ourselves on Customer Service Excellence so I am happy to hear that this is the service you have received so far. We hope you continue to enjoy the Highbury leisure centre and the great activities they have available for all ages and abilities. I will pass on your lovely feedback for their attention.
Hope this helps.
Charmaine
Experience,
The staff at Highbury are amazing always make you feel welcome and always there to help.
I was very impress when I saw them doing deep cleaning the Sauna area last night.
Last week I went to Islington tennis center after a long time to do a body conditioning with Mikey, and the Women changing room,toilets and floors are were disgusting and unhygienic.
The sauna door was widely open, the floor was very wet etc.
I think the steam/sauna room should have a code to enter and monitored like Highbury and Sobell.
October 19, 2023
Unprompted review
Reply from Better - Highbury Leisure Centre
Hi Senait,
Thank you for your review.
We are happy to hear you are enjoying Highbury Leisure Centre and the staff are amazing!
We have passed your comments to the team.
Warm Regards
Hazal
The staff were extremely helpful and…
The staff were extremely helpful and friendly. When I came in to join on the 5th oct 2023. And they completed setting up my membership for me. And the direct debit didn’t go through the first time. And they had to call head office. And do the membership process all over again.
I have been to Highbury twice since I joined and I’m enjoying swimming sauna and steam.
October 5, 2023
Reply from Better - Highbury Leisure Centre
Hi Jane,
Thank you for your review.
We are so happy to hear that the centre and customer services were able to assist you and that you are enjoying your membership.
Warm Regards
Hazal
Reply from Better - Highbury Leisure Centre
Hi
Thank you for leaving a review.
We are very pleased to see you are enjoying your time at our Centre and the classes we have available.
We hope you continue to enjoy the great customer service offered by our staff.
Regards
Amir
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.