Hillington Sort Centre is more than just a gym is a massive complex and ever the fussiest members will find something for themself. Huge 50 meters swimming pool with working sauna and steam room, lo... See more
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Location
Switch locationGatting Way, UB8 1ES Uxbridge, GB
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Hillingdon Lido “BETTER “ Real “Health” benefits! superior outdoor water 💦 Cool & Smooth Swims with calming Yoga 🧘🏽♀️ 🧘 beside !! Out side in the element s of clouds ., fresh-air ., breeze & even... See more
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I recently joined the Hillingdon Sport and Leisure Complex and had a fantastic induction experience with Jaiman. As a new member, I was a bit unsure of what to expect, but Jaiman made me feel incredib... See more
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I absolutely love coming to this gym! The atmosphere is super motivating, the equipment is always clean and up-to-date. The instructors here are absolutely top-notch! They’re not only super knowledg... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Gatting Way, UB8 1ES, Uxbridge, United Kingdom
4.2
Great
156 reviews
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Reply from Better - Hillingdon Sport and Leisure Complex
Hi Zeinab
Thank you for your review,
It is wonderful to see you are finding it easy to make bookings and you feel our Hillingdon Sport and Leisure Complex is a safe place for your children to enjoy. This is a very nice to hear and we will pass on your feedback to the General Manager.
We hope to be able to continue delivering a delightful experience for you and your children.
Kind Regards
Amir
Hair driers are not reliable at all
August 6, 2024
Reply from Better - Hillingdon Sport and Leisure Complex
Hi Mr Konstantinos
Thank you for your review.
We are sorry to hear that the hairdryers have not been reliable. Your feedback has been forwarded to the Centre staff for review.
We hope this will enhance your experience at our Hillingdon Sport and Leisure Complex.
Regards
Amir
Reply from Better - Hillingdon Sport and Leisure Complex
Hi Ashok,
Thank you for your review.
We are so pleased you are happy with the Better UK app and the information provided.
Warm Regards
Hazal
It was a really nice gym
It was a really nice gym
The people in there were very nice. The gym is very up-to-date with new technology. Would recommend.
July 24, 2024
Reply from Better - Hillingdon Sport and Leisure Complex
Hi Ricky
Thank you for your review
It is great to see you are enjoying your time at our Hillingdon Sport and Leisure Complex and you have had the chance to meet and chat with the centre staff.
Thank you for the recommendation and for choosing Better!
Kind Regards
Amir
Awful
Awful, there were boys jumping into the little ones lessons, junped on a girls head, swearing, fighting, alarms, kuds not able to get in the pool amd when he finally got in he was left and i had to go over as he was crying and choking on water. He bow is scared to go back. The boys were finally removed after parents complaining and then they were let back in because the staff were scared. Disgusting attitude about dealing with them and no taking control, felt un safe, a total of a 5min lesson. Never seen anything like it
June 24, 2024
Reply from Better - Hillingdon Sport and Leisure Complex
Hi Kerry
Thank you for informing us about your recent experience at Hillingdon Sport and Leisure Complex.
We are very sorry to hear about this and have escalated your concerns to the General Manager for further investigation.
An email has been sent to you directly; please respond to it if you wish to discuss your experience further, and I will do my best to assist in resolving your concerns.
Kind Regards
Amir
Excellent classes with lovely…
Excellent classes with lovely professional instructors. I have just joined and have felt most erlcome. I love my new gym . It’s clean and has nice well equipped vhsngibg rooms. I am visually impaired and haven’t worked out how to scan my menberdhip card even though someone did show me, but they let me in. It’s brilliant.
June 12, 2024
Reply from Better - Hillingdon Sport and Leisure Complex
Good evening Anna,
We appreciate your feedback.
We are pleased to learn of your satisfaction with the Fitness Classes at the Hillingdon Sports Complex. It is gratifying to hear that the instructors consistently uphold a friendly and professional demeanor during your visits. Furthermore, we take pride in maintaining the center's facilities to a high standard and ensuring that the changing area is well-equipped with the necessary amenities.
To avoid potential penalty charges resulting from failure to scan into the facilities, we recommend seeking assistance from a staff member who can demonstrate the proper procedure.
Thank you for your ongoing patronage, and we look forward to continuing to provide you with a positive experience.
Sincerely,
Charmaine
He like too much first swimm lesson.
He like too much first swimm lesson.. instructor is very kind.🥰ekam is very excited for next lesson on sunday
April 7, 2024
Reply from Better - Hillingdon Sport and Leisure Complex
Dear Major,
I hope this message finds you well. I wanted to take a moment to express my gratitude for taking the time to share your review with us. Your feedback is truly appreciated.
I am thrilled to hear that your son had a positive experience during his first swimming lessons at the Hillingdon Sports Centre. It warms my heart to know that we were able to provide a fun and enjoyable learning environment for him.
Thank you once again for choosing our facility for your son's swimming lessons. We look forward to seeing him progress in his skills and grow with us.
Best regards,
Charmaine
Great customer service
Great customer service, very satisfied as a member with their service.
April 1, 2024
Unprompted review
Reply from Better - Hillingdon Sport and Leisure Complex
Good Afternoon
We are very pleased to see that you are very happy with the service you have received.
If you do require further assistance, please let us know and we thank you for your review.
Kind Regards
Amir
Swimming trainer behaviour issue
My son has bad day after bad behaviour from the staff. Not polite and not friendly.
March 3, 2024
Unprompted review
Reply from Better - Hillingdon Sport and Leisure Complex
Good Morning
We are very sorry to hear about your son's experience at our centre.
If you would one of our Customer Service Team to contact you regarding your visit, please email customerservices@gll.org with your contact details.
Your review will also be escalated to the General Manager.
Kind Regards
Amir
Such a bad place to learn swimming…
Such a bad place to learn swimming after certain level.
March 2, 2024
Unprompted review
Reply from Better - Hillingdon Sport and Leisure Complex
Hi
We are sorry to hear you feel this way.
Thank you for your feedback, we will pass this on to the Centre to look into.
Kind Regards
Amir
I’ve received fantastic support from…
I’ve received fantastic support from James of GLL. The gym facilities are clean supported by helpful staff.
February 12, 2024
Unprompted review
Reply from Better - Hillingdon Sport and Leisure Complex
Hi Avi,
Thank you for your review.
We are delighted to hear that James was able to assist you and are happy to hear you are enjoying Hillingdon!
Warm Regards
Hazal
Discrimination and rasism
We are customers of this sport centre. Unfortunately every time we attend it we are disappointed by being treated rude by staff. We are feeling like we come to their personal home and we are unwanted visitors in there. It’s clear that they are not happy that we are coming regularly!
Today my husband was a witness of discrimination and rasism. Two men were treated an Indian man rude using words like “shout your mouth”, “I don’t care about you”, “I do what I want and you can call all the stuff in here, nobody cares”. The worst thing was when one of them said “keep the distance and don’t touch me” when he was trying to sit between them. The most offensive was to understand that they are behaving like this because they are allowed to act like this and nobody will say anything if anyone will complain because they do the same things. Shame to the management of this centre!!!
January 20, 2024
Unprompted review
Reply from Better - Hillingdon Sport and Leisure Complex
Dear Alina,
I hope this message finds you well. I wanted to personally reach out to you to express my deepest apologies for the negative experience you had at one of our Better operated facilities. Your feedback is incredibly important to us, and I am truly sorry that we fell short of providing you with the level of service and respect that you deserve.
I want to assure you that we have a zero-tolerance policy towards any form of discrimination at our organization. We welcome customers from all backgrounds, and it is very disheartening to hear that we have failed to live up to this standard. I would like to ask if you had the chance to report this incident to a manager at the facility when it occurred. If not, please know that we take these matters very seriously, and I would like to urge you to reach out to the centre manager as soon as possible. It is essential that we investigate this incident and deal with it appropriately.
Please know that your comments have been noted, and I will be sharing them with the centre manager. We value your business, and it is our goal to provide you with a pleasant and enjoyable experience at all times. If there is anything else I can do to assist you, please do not hesitate to reach out.
Warmest regards,
Charmaine
Reply from Better - Hillingdon Sport and Leisure Complex
Hi
Thank you for leaving a review.
We are very happy to see the centre is clean and you have got to know our friendly staff
We hope you continue to enjoy your time with Better,
Kind Regards
Amir
So far, a great & helpful experience
Melania did a brilliant job of setting up my program, giving me tailored help, making sure I understood how to use the equipment. She’s so kind and compassionate and professional too and I really appreciate her support.
So far (quite new!) I am also finding the gym really lovely and cool and the staff very helpful and supportive. So far so good!
January 3, 2024
Reply from Better - Hillingdon Sport and Leisure Complex
Hi Emma,
Thank you for your review.
We are delighted to hear of your wonderful experience at Hillingdon with Melania and I have passed your fantastic comments to the centre team.
Warm Regards
Hazal
Hillingdon is a good centre to train
The personnel is friendly and the facilities, especially the swimming pool is good. It would be good though if they could extend swimming pool opening hours, both weekdays and weekends. Keep up the good work!
November 5, 2023
Reply from Better - Hillingdon Sport and Leisure Complex
Good Evening V,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Hillingdon Sports Complex. I will pass on your comments in regards to the pool opening hours in the week and the weekend so the centre manager can look at the timetable to see if the sessions can be extended. We appreciate the time you took to write the above feedback.
Kind regards,
Charmaine
The swimming pools at Hillingdon are…
The swimming pools at Hillingdon are brilliant - I love the 50 meter pools!
October 18, 2023
Reply from Better - Hillingdon Sport and Leisure Complex
Hi
Thank you for leaving our Hillingdon Centre a review.
We are very happy to see you are enjoying your time there.
We hope this continues.
Regards
Amir
All the team are friendly
All the team are friendly, helpfull and nice , i was happy with my session today
October 11, 2023
Reply from Better - Hillingdon Sport and Leisure Complex
Hi Sara,
Thank you for your review.
We are happy to hear you are enjoying Hillingdon Sport and Leisure Complex.
Warm Regards
Hazal
Great Lido in Hillingdon …
Great Lido in Hillingdon and easy booking by app. Nice lifeguards.
September 15, 2023
Reply from Better - Hillingdon Sport and Leisure Complex
Good Afternoon Lynne,
Thank you for your review.
We are happy to hear that you are enjoying the Hillingdon leisure centre and the outdoor Lido. We are also happy to hear that the Lifeguards are friendly and professional when you attend the centre. We hope you continue to enjoy this facility and the great activities available.
Kind regards,
Charmaine
Members ship
When l need help l got it and thay sorted my problem out straight away lam very happy with what thay did it's a good place to go swimming and gym
September 1, 2023
Unprompted review
Reply from Better - Hillingdon Sport and Leisure Complex
Hi Marie
Thank you for taking the time to leave a review.
We are pleased to see any problems you have had have been sorted out and you are enjoying our Centre.
I will pass your review on to the Centre Manager.
Kind Regards
Amir
Bring coins for the locker
First time I’ve been to this, for me this is the alternative to Gurnell, Ealing. I used the steam & sauna facilities, very clean. Unlike other expensive gyms, you don’t need to be member, so this gives you more flexibility. You can book online. Bring coins for the locker & parking. Staff are friendly & helpful
August 26, 2023
Unprompted review
Reply from Better - Hillingdon Sport and Leisure Complex
Hi Brown,
Thank you for your review.
We are delighted to hear you have been enjoying the facilities at Hillingdon and will pass your feedback to the centre!
Warm Regards
Hazal
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