I’ve been going to this gym with my children, and overall, everything has been great. We’ve had a really good time ,and I’m happy with the facilities and the atmosphere. Thank you to all the staff for... See more
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Location
Switch locationGrafton Rd, NW5 3DU London, GB
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Kentish Town Gym is a great community centre with a brilliant timetable of classes. Polina is an incredible asset to the team and when she's not running her tough but fun Circuit classes, she's tidyin... See more
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Trying to get a place onto the baby swim class was difficult l, would be easier if there is a waiting list. Also for capacity of 8 babies the last few sessions there have only been 3 or 4 babies. Per... See more
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Our daughter and son are doing swimming lessons at Kentish Town Sports Center. The facilities are good, nice and welcoming staff, very pleased with that. One negative aspect is that the lesson is t... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Grafton Rd, NW5 3DU, London, United Kingdom
4.2
Great
83 reviews
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Reply from Better - Kentish Town Sports Centre
Hi Tom,
Thank you so much for your kind words!
We are absolutely delighted to hear that you had such a wonderful experience with our staff at the Kentish Town Sports Centre. It means a lot to us to know that our team made a positive impact during your visit. We truly appreciate your recommendation to others, as it helps us continue to grow and improve. We look forward to the opportunity to serve you again soon and ensure your next experience is even better! If there’s anything specific you’d like to see or try on your next visit, please don’t hesitate to let us know.
Warm regards,
Charmaine
Daura and Shaz were a pleasure to deal…
Daura and Shaz were a pleasure to deal with.
March 5, 2025
Unprompted review
Reply from Better - Kentish Town Sports Centre
Hi SDC,
Thank you so much for your kind words!
We are thrilled to hear that Daura and Shaz made your experience a pleasant one at the Kentish Town Sports Centre. We’ll be sure to pass along your compliments to them. If there's anything else we can assist you with, feel free to reach out!
Warm regards,
Charmaine
Reply from Better - Kentish Town Sports Centre
Hi Morgan,
Thank you so much for the kind words!
We are delighted to hear you had a great experience at the Kentish Town Sports Centre. We look forward to welcoming you back soon! 😊
Warm regards,
Charmaine
Great place
They have a great pool and clean showers. The gym gets a bit packed sometimes. The staff is always very helpful, specially the man at the front desk.
February 14, 2025
Unprompted review
Reply from Better - Kentish Town Sports Centre
Hi Jose,
Thank you for your wonderful feedback!
We're so glad to hear that you enjoyed our pool, clean showers, and helpful staff. We appreciate your understanding regarding the gym being a bit packed at times, and we're always looking for ways to improve the experience. We’ll be sure to pass along your kind words to the front desk team as well.
We look forward to welcoming you back soon!
Kind regards,
Charmaine
Induction host was very helpful and…
Induction host was very helpful and patient with me.
February 17, 2025
Reply from Better - Kentish Town Sports Centre
Hi Mark,
Thank you for your kind words!
We're so glad to hear that the induction host was helpful and patient with you. We strive to provide excellent service, and it's great to know that we met your expectations.
If you need anything else, feel free to reach out!
Kind regards,
Charmaine
5* Service
Super friendly staff, the gym is big and bright but the best thing is the pool it is beautiful nice wide lanes and natural light! 5*
February 20, 2025
Unprompted review
Reply from Better - Kentish Town Sports Centre
Hi Steph,
Thanks for your review.
We are so happy to hear that you have received 5 star service from the friendly staff at Kentish Town!
Warm Regards
Hazal
Reply from Better - Kentish Town Sports Centre
Hi Dylan,
Thanks for your review.
We are so pleased to hear that you are so impressed by Kentish Town!
Warm Regards
Hazal
Clean and reception staff very helpful .
January 21, 2025
Reply from Better - Kentish Town Sports Centre
Good Evening Fook,
Thank you for taking the time to share your thoughts in your review.
We are thrilled to learn that you are enjoying your membership at the Kentish Town Sports Centre. It brings us great joy to hear that our staff members have consistently provided you with helpful and friendly service during your visits. Our team works hard to create a welcoming environment, so it’s wonderful to know that their efforts have made a positive impression on you.
We are also pleased to hear your comments about the cleanliness and maintenance of the centre. Maintaining a clean and well-organised facility is a top priority for us, and your feedback reinforces that we are meeting those standards. If there are any specific aspects you particularly appreciate or any areas where we can improve, please let us know. Your insights are invaluable to enhancing the overall experience for all our members.
Thank you once again for your kind words. We look forward to seeing you at the centre soon!
Kind regards,
Charmaine
Good but very pricey!
This is a really good gym. Not too crowded, and a friendly vibe. Classes aren’t great - far too big. But the biggest issue is the price. At £60 it is double or triple (depending on deal/package) the price of Puregym nearby and it says there is no joining fee, but still charges £12 in “administration” (What??). I understand that it includes pool, but as someone who doesn’t use the pool, it is an unreasonable fee. I suspect the majority of members will be on some type of concession as it is just too pricey. Pleeeeease consider other membership/gym only options.
January 20, 2025
Unprompted review
Reply from Better - Kentish Town Sports Centre
Hi RJN
Thank you for your review.
We are pleased to see you are happy with the gym and sorry to hear you are unhappy with the classes or the administration fees.
As a charitable social enterprise, any money we make goes back into the business. This can be in the form of training our staff, improving our centres and services and supporting our members with different membership options, classes and facilities.
We hope you continue to enjoy the gym at your chosen centre and if you would like to look into the different membership options, please contact our Customer Service Team,
Kind Regards
Amir
Better gym is so welcoming and…
Better gym is so welcoming and inclusive of everyone. The staff go above and beyond to help, particularly Shaz who is brilliant at his job and really cares, making sure everyone gets the help they need and no query or problem goes unheard. He is a credit to Better Gym’s.
January 17, 2025
Reply from Better - Kentish Town Sports Centre
Hi Ms
Thank you for taking the time to leave a review.
We are delighted to hear that you are having a fantastic experience at the Kentish Sports Centre. The staff truly create a wonderful atmosphere for all members.
Thank you for recognizing Shaz and his exceptional customer service. We will ensure that your feedback is passed on to the General Manager!
Kind regards
Amir
I feel very safe in the environment
I feel very safe in the environment. I have often felt very intimidated in a gym setting but at Kentish Town I feel relaxed & able to workout without judgement. Also big, light, airy space
January 15, 2025
Reply from Better - Kentish Town Sports Centre
Hi Alison,
Thanks for your review.
We are so pleased you feel so comfortable at our Kentish Town location and hope you enjoy your membership!
Warm Regards
Hazal
Better Kentish Town
How quickly Better Kentish Town got back to me, the ease of booking lessons and generally how kind the staff are.
January 7, 2025
Reply from Better - Kentish Town Sports Centre
Hi Aderonke
Thank you for your review.
It is great to see the staff at the Kentish Town Sports Centre have been able to assist with your enquiry and you now find it easy to make bookings.
We hope the lessons are enjoyed and thank you for choosing Better.
Kind Regards
Amir
Reply from Better - Kentish Town Sports Centre
Hi Debbie
Thank you for your review.
It is lovely to see the reception staff at the Kentish Town Sports Centre has been able to provide a lovely service and help with the enquiry you may have had.
We hope you enjoy your time at our centre and thank you for choosing Better.
Kind Regards
Amir
Amazing manager
The manager (I assume he’s the manager? And if not he should be!) of Kentish Town swimming pool and gym is just amazing - so professional, lovely, welcoming! Whether he’s on the welcome desk or speaking over the tannoy he is always so willing to help. I’m not sure I’ve ever met someone as good at speaking to people as him, he’s even cheerful in the morning - really does spread joy. Better are very lucky to have him!
November 27, 2024
Reply from Better - Kentish Town Sports Centre
Good Evening Kasia,
Thank you for taking the time to share your feedback with us.
We are thrilled to learn that your experiences at the Kentish Town Sports Centre have been consistently positive. It’s wonderful to hear that our staff members have been not only helpful but also friendly during your visits. We strive to create a welcoming environment, and it’s rewarding to know that our team is succeeding in making you feel comfortable and supported each time you attend the centre. Your kind words will certainly be shared with our staff to encourage them to continue providing excellent service.
Best regards,
Charmaine
Friendly community and welcoming staff…
Friendly community and welcoming staff and PTs
October 24, 2024
Reply from Better - Kentish Town Sports Centre
Hi Wakari
Thank you for your review.
It's great to see the staff and members are creating a community feel to the Kentish Town Sports Centre we hope this enhances your experiences with us.
Kind Regards
Amir
No worth
I’ve been attending this gym for a while, and while it has some good points, there are several major issues that need to be addressed.
First, the organization of the free weights is a complete mess. There’s absolutely no structure, and people don’t respect any system for putting weights back in their designated spots. The staff does nothing to fix this or enforce any rules, which is frustrating.
The layout of the gym is another major downside. One section of the gym is incredibly overcrowded, while the rest is practically empty. It’s not just inconvenient; it’s unsafe. The equipment is placed far too close together, creating a risk of injury. Whoever planned the setup really dropped the ball here—it's a bad design and poorly executed.
On the positive side, the natural light is great. There are plenty of windows, so the gym is filled with daylight, which makes the environment more pleasant. Also, the swimming facilities are a nice perk if that’s something you're into.
That said, the gym is only worth it if you can get a discount, like if you’re unemployed or have a disability. If you have to pay full price, there are far better options nearby for even less money.
October 8, 2024
Reply from Better - Kentish Town Sports Centre
Good Afternoon Luiz,
I hope this message finds you well. I wanted to take a moment to express my gratitude for sharing your feedback with us.
I am genuinely sorry to learn about the challenges you have encountered during your visits to the Kentish Town Sports Centre. Your concerns are of utmost importance to us, and I want to assure you that I will personally relay your comments and concerns to the centre's management team. They will thoroughly investigate the issues you have brought to our attention and take appropriate action to address them.
On a positive note, I am delighted to hear that you appreciate the natural lighting at the centre and that you are enjoying the wonderful pool facilities. Your positive feedback is truly valued and will be shared with our team.
Thank you once again for taking the time to provide us with your valuable feedback. We are committed to continuously improving our services, and your input plays a vital role in this process.
Warm regards,
Charmaine
The team at the front desk are amazing
The team at the front desk are amazing, helpful and informative. Also, there are many slots to choose from.
August 24, 2024
Reply from Better - Kentish Town Sports Centre
Good Evening Athena,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Kentish Town Sports Centre. It brings us great joy to hear that the staff has consistently been helpful and informative every time you visit.
Thank you for taking the time to share your positive experiences with us.
Best regards,
Charmaine
Not sure if the swimming instructor for…
Not sure if the swimming instructor for that day knows much about austitic children but we will see how it goes on our next session
September 1, 2024
Reply from Better - Kentish Town Sports Centre
Good afternoon Toyin,
Thank you for taking the time to provide your feedback.
Our swimming instructors undergo rigorous training to ensure that they can provide high-quality swimming lessons tailored to individuals of all ages and skill levels. We sincerely hope that your child continues to benefit from our swimming program. If, at any point, you have any concerns or feedback, please don't hesitate to communicate them to the swimming teacher. Your input is highly valuable and will help us ensure that every lesson is enjoyable and beneficial for your child.
Warm regards,
Charmaine
Great staff
Great staff, so friendly and kind and helpful!!! The pool is also great and my son enjoyed his swim class.
August 29, 2024
Reply from Better - Kentish Town Sports Centre
Hi Elio,
Thanks for your review.
We are so pleased to hear your son is enjoying his lesson - tell him to keep up the great work!
Warm Regards
Hazal
It is an excellent place to learn…
It is an excellent place to learn swimming for kids.the trainers are very understanding,knowledgeable and fantastic.my both daughters really enjoy going there and love the instructors,and always look forward to go back every week.
August 15, 2024
Reply from Better - Kentish Town Sports Centre
Dear Mdhuri,
I hope this message finds you well. I sincerely want to express my gratitude for taking the time to share your feedback with us.
It brings us immense joy to receive such positive feedback about your daughters' experience with their swimming lessons at the Kentish Town Sports Centre. Knowing that they are enjoying and benefiting from the lessons is incredibly rewarding for us.
We are committed to providing a nurturing and supportive environment for all our members, and your feedback serves as great encouragement for our team.
Thank you once again for your kind words. We look forward to continuing to serve you and your daughters with the highest level of care and commitment.
Warm regards,
Charmaine
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