We recently had a soft play birthday party for my daughter at Keynsham Leisure Centre. Everything was very well organised, set up, clean, and the staff were fantastic. My daughter and her friends all... See more
Company replied
Location
Switch locationTemple Street, BS31 1HE Keynsham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We organised our daughter’s 4th birthday party in the Keynsham Leisure Centre Soft play. The staff have been absolutely amazing, friendly, accommodating and personable. They prepared everything in tim... See more
Company replied
Wanted to join a local gym/leisure centre mainly for going to the gym and occasional swimming. There is a bit of a lack of membership options, you basically have to have a full membership, which... See more
Company replied
The app system is absolutely awful! I have a chronic health issues and a disability and dealing with this has been rage inducing and exhausting. I have now been promised by the manager or Keynsham tha... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Temple Street, BS31 1HE, Keynsham, United Kingdom
4.4
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sauna.
All very good. Sometimes Sauna is rather busy and people get out of the pool with no wristband on which haven’t booked so you are unable to sit your booking.
January 18, 2024
Reply from Better - Keynsham Leisure Centre
Good Morning Andy,
I would like to express our appreciation for taking the time to review our services. Your feedback is highly valued, and we are pleased to hear that you are enjoying your membership at the Keynsham Leisure Centre. We are disappointed to hear that customers are using the Healthsuite without a booking so I will ensure to pass this feedback on to the centre so they can investigate and control this behaviour. We hope you can continue to enjoy the Keynsham Leisure Centre and the great activities they have on offer.
Kind regards,
Charmaine
Enjoying my new membership
Enjoying my new membership, nice environment, competitive price
November 12, 2023
Reply from Better - Keynsham Leisure Centre
Good Evening Denise,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Keynsham leisure centre. We hope you continue to enjoy your membership at this centre and the great activities they have available.
Kind regards,
Charmaine
I think Better are brilliant
I think Better are brilliant. Many great activities for myself, an older person. They are always ready to help with any problems that you may have.
I fully recommend this company.
November 9, 2023
Unprompted review
Reply from Better - Keynsham Leisure Centre
Hi Stephen,
Thank you for your review.
We are delighted to hear you are enjoying Keynsham Leisure Centre.
Warm Regards
Hazal
Reply from Better - Keynsham Leisure Centre
Good Morning,
Thank you for leaving our Centre a review.
We are very pleased to see you are enjoying the facilities and getting to know our staff.
We hope this continues!
Kind Regards
Amir
Reply from Better - Keynsham Leisure Centre
Good Evening Sharon,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Whiterock leisure centre and you find the booking system easy to navigate. We are also very proud to hear that this centre is clean and well maintained. We hope you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
Reply from Better - Keynsham Leisure Centre
Hi Mark,
Thank you for your review.
We are happy to hear you enjoyed your induction at Keynsham Leisure Centre.
Warm Regards
Hazal
Excellent facility and friendly staff
June 27, 2023
Reply from Better - Keynsham Leisure Centre
Hi Phil,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you are happy with the facilities and the level of service being offered by our brilliant staff.
We hope you have enjoyed using our fantastic facilities so far and continue to do so.
Thank you for choosing Better.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.