I was seen by a member of staff called Chanelle, and I was very impressed with the service I received. She was professional, patient, and transparent throughout. Chanelle took the time to show me how... See more
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Location
Switch locationCathall Road, E11 4LA Leytonstone, GB
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Staff i came across were excellent and friendly, particularly the lady in reception. The facility looked reasonably clean. The only issue I had along with other users were the water from showers are... See more
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My experience with swimming coaches was great. They were very friendly and professional. They made me overcome my anxiety and fears of the swimming pool. The coach was very dedicated to her role, to t... See more
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Leytonstone Leisure Centre has a great mix of community and has been apart of my everyday routine for the last two years. I look forward to seeing familiar faces and the staff are also very welcomi... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Cathall Road, E11 4LA, Leytonstone, United Kingdom
3.9
Great
73 reviews
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helpful staff
August 12, 2026
Reply from Better - Leytonstone Leisure Centre
Hi JC
Thank you for your review.
It is great to see that the staff at Leytonstone Leisure Centre have been able to help with your enquiries.
Please do not hesitate to reach out if you need further assistance!
Kind Regards
Amir
gym membership sign on
I was seen by a member of staff called Chanelle, and I was very impressed with the service I received. She was professional, patient, and transparent throughout. Chanelle took the time to show me how to use all of the gym equipment and made sure I fully understood the instructions by asking me to demonstrate what she had shown me. Whenever I was unsure, she was happy to explain and demonstrate again without hesitation. Her supportive approach made me feel comfortable and confident using the equipment. She is a real asset to the team, and I would highly recommend her.
July 16, 2026
Reply from Better - Leytonstone Leisure Centre
Hi Maria.
Thank you for taking the time to leave such a wonderful review, Maria.
We're delighted to hear that Chanelle provided you with such a positive introduction to the gym. It's fantastic to know that her professionalism, patience, and supportive approach helped you feel comfortable and confident using the equipment. Taking the time to ensure members feel safe and confident is exactly the level of service we strive to provide.
Thank you again for your recommendation, and we look forward to supporting you on your fitness journey!
Kind regards,
Suheea
This is the first time I visit Better
This is the first time I visit Better. My impression is okay.
July 3, 2026
Reply from Better - Leytonstone Leisure Centre
Hi Kenneth
Thank you for your review, and welcome to the Leytonstone Leisure Centre.
We are pleased to see that you had a good first impression, and we hope to see you again soon.
Kind Regards
Amir
New member experience
Staff i came across were excellent and friendly, particularly the lady in reception. The facility looked reasonably clean. The only issue I had along with other users were the water from showers are too hot and could scorch younger children. To improve the service perhaps consider using mixer tap showers as everyone has different heat tolerence.
June 24, 2026
Reply from Better - Leytonstone Leisure Centre
Hi Yunus,
Thank you for your detailed feedback.
We’re very pleased to hear that you found our staff friendly and that the facility was reasonably clean. It’s especially great to know the reception team made a positive impression.
We’re sorry to hear about your concerns regarding the shower water temperature. Your point about the water being too hot, particularly for younger children, is taken very seriously as safety is a top priority. Your suggestion around mixer tap showers is appreciated and will be shared with the relevant team for review.
Thank you again for helping us improve our services.
Warm Regards,
Hazal
The swimming instructor Kim was amazing…
The swimming instructor Kim was amazing and took her time to speak to me about my child at Cathall leisure centre Leytonstone
June 15, 2026
Reply from Better - Leytonstone Leisure Centre
Hi Kulwant,
Thank you for your kind feedback.
We are delighted to hear that Kim made such a positive impact and took the time to speak with you about your child. Providing supportive and attentive instruction is very important to us, so it is especially rewarding to hear this reflected in your experience at Leytonstone Leisure Centre.
Your comments will be shared with Kim and the wider team.
Warm regards,
Hazal
Bad swimming experience
I went for a swimming session at Leytonstone leisure centre and the changing rooms were filthy dirty.
There was a strong smell of urine. The changing cubical was dirty with foot prints on the benches and chewing gum on the walls. People wearing outdoor shoes throughout changing rooms although it is ment to shoe free.
No staff available to flag issues too.
June 11, 2026
Reply from Better - Leytonstone Leisure Centre
Hi Trish,
Thank you for taking the time to share your experience at Leytonstone Leisure Centre.
We're really sorry to hear that the changing rooms were in such a poor state during your visit and we understand how disappointing this must have been. Cleanliness is a priority for us and this falls well short of the standard we hold ourselves to. Your concerns have been passed on to the centre team to be addressed immediately.
Warm Regards,
Hazal
Friendly and helpful staff and lots of…
Friendly and helpful staff and lots of options throughout better
June 2, 2026
Reply from Better - Leytonstone Leisure Centre
Hi Rebecca
Thank you for your review.
We are very pleased to see that the staff at Leytonstone Leisure Centre have been able to provide help with your enquiries and create a friendly atmosphere at the centre.
We hope you enjoy using the facilities, and please do not hesitate to reach out if you have any further enquiries!
Kind Regards
Amir
Reply from Better - Leytonstone Leisure Centre
Hi Mario,
Thanks for your lovely review!
We are so pleased to hear that you are enjoying Leytonstone Leisure Centre!
Warm Regards
Azaria
I met Aqsa today
I met Aqsa today, she was very professional, kind and friendly.
She was able to meet me at my point of needs. I was struggling to get on the system as well as I find the information too much on the Internet. Aqsa was a gem in helping to download the app as well as how to book various session. Her knowledge of the various services offered is impeccable. Well done!Better gym for having staff like Aqsa.
May 6, 2026
Unprompted review
Reply from Better - Leytonstone Leisure Centre
Hi Marsha,
Thank you so much for taking the time to leave such wonderful feedback.
We’re delighted to hear that Aqsa provided such professional, kind, and friendly support during your visit, It’s great to know she was able to guide you through everything clearly and patiently.
We’ll be sure to pass your kind words on to Aqsa, she’ll be happy to receive this recognition.
Thank you again for your feedback and for choosing Better.
And we hope to see you again soon
Best wishes
Azaria
Be able to book class on the app
April 18, 2026
Reply from Better - Leytonstone Leisure Centre
Good Evening,
Thank you for your review!
We hope you can book onto your favourite classes soon.
We apologise for any inconvenience or frustration this has caused.
Thank you again for your review!
Warm Regards,
Kaisha
Good experience
I use the swimming pool in leytonstone
The pool is always clean and the water is warm
The staff is very nice and helpful especially the lady in the reception
April 15, 2026
Reply from Better - Leytonstone Leisure Centre
Hi Alime,
Thanks for your review.
We are so pleased to hear that you are enjoying our centre Leytonstone Leisure Centre!
Look forward to seeing you again
Warm Regards
Tom
Absolutely appalling negligence
Absolutely appalling negligence. Extremist graffiti has been left untouched for over three years, which is completely unacceptable. This isn’t just a matter of poor maintenance—it reflects a serious disregard for community safety and basic responsibility.
Allowing such offensive and potentially harmful content to remain visible for this long sends the wrong message and shows a shocking lack of urgency or accountability. Multiple opportunities to address this have clearly been ignored.
It’s deeply disappointing to see such inaction on an issue that should have been resolved immediately. I would strongly question the standards and priorities of this organisation.
April 10, 2026
Reply from Better - Leytonstone Leisure Centre
Hi Viktoras,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
The gym is always too hot and the air…
The gym is always too hot and the air conditioning is always switched off at Leytonstone leisure centre.
The staff do not seem to know how a gym should operate.
March 31, 2026
Unprompted review
Reply from Better - Leytonstone Leisure Centre
Hi Rich
Thank you for your review.
We are sorry to hear about the air conditioning at Leytonstone Leisure Centre, and we have passed your feedback on to the General Manager to review.
Kind Regards
Amir
Another sauna
I like that there are many fitness classes available to choose from
I like that there is always a staff present by the pool side
I like that there is always cleaning going on especially in the wet areas
Dislike
That the sauna is always unavailable to book. This is a busy leisure centre one sauna is not acceptable taking in consideration that it's only 8 people can book in at one given time for an hour. Another sauna room would be appreciated
March 23, 2026
Reply from Better - Leytonstone Leisure Centre
Hi Annette
Thank you for your review.
We are delighted to see that you enjoy our classes, the support by the poolside, and the cleanliness of our centre.
We are also sorry to hear about the difficulty booking the sauna. It’s a popular facility with limited capacity, and we understand how frustrating this can be.
Your suggestion for an additional sauna is appreciated and has been passed to the management team for review.
Kind Regards
Amir
Great facilities
joined after heart surgery to restore muscle loss and improve general fitness. I was guided by Monique, she was great, knew her stuff and very helpful. I have joined my local centre and hoping to attend regularly because the the excellent facilities, equipment they offer.
March 2, 2026
Reply from Better - Leytonstone Leisure Centre
Hi Pals
Thank you for your review.
We are delighted to hear that Monique has been able to guide you through the gym equipment, helping you use the facilities correctly to support your muscle restoration and fitness improvement.
We hope you can apply the information and advice shared by Monique in your workouts to achieve your health and fitness goals with us.
Kind Regards
Amir
I attend Pauline’s classes regularly…
I attend Pauline’s classes regularly her music she uses for all her classes are amazing. Today in aerobics and dance we had to have the new music that was given by your company and it was terrible. We have to do alot of steps and moves to the beat but with this new music it felt horrible one of the ladies even walked out of the class because of the music. We all want Pauline to use her own music again. Pauline is brilliant at her choreography but with this music that she has been given it is very hard to keep the steps going.
March 2, 2026
Unprompted review
Reply from Better - Leytonstone Leisure Centre
Hi Oumme,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
[Update]
Hi Oumme,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025, we became aware that the cost of our current music license, which covers all our 250 leisure centres and gyms across the UK, would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes, we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
I think the trainers are great
I think the trainers are great, helpful and professional - the only thing missing is rebounding classes at Leytonstone. I miss them :-(
February 10, 2026
Reply from Better - Leytonstone Leisure Centre
Hello Paula,
Thank you for your comments and feedback.
We are delighted to know that you had a great experience at the Leytonstone Leisure Centre, and that you found the trainers to very helpful and professional.
Kind regards
Staff members friendly
Staff members friendly, cooperative and informative. Equipment just fine
January 10, 2026
Reply from Better - Leytonstone Leisure Centre
Hi David,
Thanks for your review.
We are so pleased to hear that the staff at Leytonstone Leisure Centre have been so friendly and informative!
Warm Regards
Hazal
Hygiene and maintenance a lot to be desired for
Hygiene and maintenance a lot to be desired for. Shower has not been fixed for 2 months or longer in the swimming changing rooms. The centre has been notified on many occasions yet still no repair. Staff are brill but maintenance is awful and this is similar at Leyton Leisure Centre also.
December 19, 2025
Unprompted review
Reply from Better - Leytonstone Leisure Centre
Thank you for sharing your experience with us, Hassan,
your feedback is much appreciated as will help us to get better.
Kind Regards
Member of staff at the reception…
Member of staff at the reception Julinda I believe that's how u spell.her name
She helped set my account via the app and was very helpful.
When I went to the gym on my first day she welcomed me and and sured me if I need assistance staff are available to assist
November 13, 2025
Reply from Better - Leytonstone Leisure Centre
Hello Taimoor,
Thank you very much for your comments and feedback.
Kind Regards
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