We been using this leisure centre for few years now for different activities and it's always a good experience for adults and children. Stuff is friendly and helpful and the place is looked after. Hav... See more
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Location
Switch locationCathall Road, E11 4LA Leytonstone, GB
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Friendly staff. However below areas that can be improved, water dispenser in gym does not work . Toilets can be monitored more frequently
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Great to have a pool locally and gym facilities and sauna. The staff are all very lovely and helpful. Unfortunately the swimming showers are always quite stinky and get a lot of bugs especially in sum... See more
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Staff i came across were excellent and friendly, particularly the lady in reception. The facility looked reasonably clean. The only issue I had along with other users were the water from showers are... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Cathall Road, E11 4LA, Leytonstone, United Kingdom
4.0
Great
76 reviews
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Staff members friendly
Staff members friendly, cooperative and informative. Equipment just fine
January 10, 2026
Reply from Better - Leytonstone Leisure Centre
Hi David,
Thanks for your review.
We are so pleased to hear that the staff at Leytonstone Leisure Centre have been so friendly and informative!
Warm Regards
Hazal
Hygiene and maintenance a lot to be desired for
Hygiene and maintenance a lot to be desired for. Shower has not been fixed for 2 months or longer in the swimming changing rooms. The centre has been notified on many occasions yet still no repair. Staff are brill but maintenance is awful and this is similar at Leyton Leisure Centre also.
December 19, 2025
Unprompted review
Reply from Better - Leytonstone Leisure Centre
Thank you for sharing your experience with us, Hassan,
your feedback is much appreciated as will help us to get better.
Kind Regards
Member of staff at the reception…
Member of staff at the reception Julinda I believe that's how u spell.her name
She helped set my account via the app and was very helpful.
When I went to the gym on my first day she welcomed me and and sured me if I need assistance staff are available to assist
November 13, 2025
Reply from Better - Leytonstone Leisure Centre
Hello Taimoor,
Thank you very much for your comments and feedback.
Kind Regards
Yeah they are ok
Yeah they are ok.
Just that the staff at time seem to be sleeping in the desk. They shut early on weekends. They have a couple of broken machine that is still waiting to be fixed yet this cause day on exercise as less machine is up and running in order.
August 22, 2025
Reply from Better - Leytonstone Leisure Centre
Hello J Louise,
Thank you for your comment.
Kind Regards.
Swimming lesson
My experience with swimming coaches was great. They were very friendly and professional. They made me overcome my anxiety and fears of the swimming pool. The coach was very dedicated to her role, to the point that she got into the pool with the learners, which helped build confidence and courage among beginners and inexperienced swimmers.
October 28, 2025
Reply from Better - Leytonstone Leisure Centre
Hi,
Thank you so much for sharing your experience!
We’re delighted to hear that our swimming instructors were able to support you in building your confidence in the pool.
It’s wonderful to know that we've made such a a positive difference for you and other learners so soon.
We’ll be sure to pass on your kind words to the Centre Team!
Warm Regards,
Kaisha
Reply from Better - Leytonstone Leisure Centre
Hi Oksana
Thank you for your review.
It is great to see that you enjoy using the swimming pool at Leytonstone Leisure Centre, and we hope you utilise all the other facilities available!
Thank you for choosing Better.
Kind Regards
Amir
Super staff!
October 7, 2025
Reply from Better - Leytonstone Leisure Centre
Hi Lucia
Thank you for your review.
It is great to see the staff at Leytonstone Leisure Centre providing a superb service, and we ill pass your feedback on!
Kind Regards
Amir
Great place to get fit but also…
Great place to get fit but also sociable too.
Fabulous team all very friendly and really helpful. Amenities clean and checked regularly. Overall very happy member.
September 24, 2025
Reply from Better - Leytonstone Leisure Centre
Hello Amanda,
Thank you very much for your comments and feedback.
Kind Regards.
The cost of suspended membership to Better facilities will cost you some £20 a month!
Having taken my joining fee from my bank account and provided documentary evidence of my eligibility for the category of discounted membership (over 60 years of age) to an employee at the centre, I was informed in a blizzard of emails that I had "great news" that my membership had been processed, closely followed by another which announced that my membership has been suspended for lack of proof of eligibility! It is now the 23rd September and my monthly membership fee is available (theoretically) for only one week...except, as I understand it, my membership remains inexplicably 'suspended'
August 30, 2025
Reply from Better - Leytonstone Leisure Centre
Hello Phillip,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Also i can see that you have spoken to our customer service team to rectify your membership. It is now active.
Kind regards
The swimming teacher made the lesson so…
The swimming teacher made the lesson so much fun that Riyad can't wait for his next one.
September 17, 2025
Reply from Better - Leytonstone Leisure Centre
Hi
Thank you for your review.
It is great to see Riyad enjoyed his first lesson, and we are excited to be part of his swimming lessons!
We hope Riyad gains the skills and confidence he desires.
Kind Regards
Amir
Very helpful staff
Very helpful staff. Need more aerobics classes though only one for the week which gets booked up quickly. Instructors need head microphone as difficult to hear them above music if you're at the back.
September 15, 2025
Reply from Better - Leytonstone Leisure Centre
Hi Donna
Thank you for your review.
We are delighted to hear that the staff at Leytonstone Leisure Centre have been able to assist you with your enquiries, and appreciate your feedback regarding the fitness classes.
We shared your feedback with the centre staff and hope this will help improve your experience.
Kind Regards
Amir
swimming times
only women swimming could have different times because i can't use the swimming pool on Tuesday and Thursday,between 19:30 and 22:00 the times that i have available to do swimming.
August 26, 2025
Reply from Better - Leytonstone Leisure Centre
Hello Sandro,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
Please be advised that the designated times for women only are scheduled in accordance with other activities taking place in the pool.
We have forwarded your comments/feedback to the centre and have asked that they review the issues you have raised.
friendly and accessible
August 15, 2025
Reply from Better - Leytonstone Leisure Centre
Hi Sean,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility in our Leytonstone centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Reply from Better - Leytonstone Leisure Centre
Hi Muhammad,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Leytonstone leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
I do group classes the timetable is…
I do group classes the timetable is flexible both morning and evening classes are available.
Some times it’s hard to get a space on the popular classes that can be frustrated.
August 7, 2025
Reply from Better - Leytonstone Leisure Centre
Hi Hanan,
Thanks for your review.
We are so pleased to hear that you are enjoying Leytonstone Leisure Centre!
Warm Regards
Hazal
Joining was easy
Joining was easy. Think it would have been good to be offered tour of Center
August 3, 2025
Reply from Better - Leytonstone Leisure Centre
Hello CuMaureen,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you. I am sorry to hear you did not have a tour of the facility. Please feel free to ask the member of staff to give you a tour of the centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
I liked swimming with my friends and…
I liked swimming with my friends and my swimming teacher nice and helpful
July 30, 2025
Reply from Better - Leytonstone Leisure Centre
Hi Taahir,
Thank you so much for sharing your experience!
We’re thrilled to hear you enjoyed swimming with your friends at the Leytonstone Leisure Centre and that your teacher was nice and helpful. Keep up the great work, and we look forward to seeing you in the pool again soon!
Warm regards,
Charmaine
Dirty studio floors
July 28, 2025
Reply from Better - Leytonstone Leisure Centre
Hi Denise,
Thank you for your feedback.
We’re sorry to hear that the studio floors were not up to your expectations when you attended a class at the Leytonstone Leisure Centre. We take cleanliness very seriously and will address this issue immediately to ensure a better experience for all our guests. Please feel free to reach out if you have any other concerns—we’d love the chance to make things right.
Kind regards,
Charmaine
Reply from Better - Leytonstone Leisure Centre
Hello Mohammed.
Thank you very much for your comment.
We are delighted to know that you are enjoying your time at Leytonstone Leisure Centre.
Trainer behaviour is very good and…
Trainer behaviour is very good and helpful. Specially Gorge and poulin
July 10, 2025
Reply from Better - Leytonstone Leisure Centre
Hi Arfin,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our trainers, especially George and Pauline. We’ll be sure to pass along your compliments to them. If you ever need any further support, feel free to reach out!
Warm regards,
Charmaine
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