Better - Liskeard Leisure Centre Reviews 

43
TrustScore 4.5 out of 5

4.3

Coldstyle Road, PL14 3HZ Liskeard, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy to use app, to book fitness classes and swimming in my case. The waiting list function alerts you when spaces become available in classes. You can also cancel easily if you cannot attend. Useful... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed his first swimming lesson with Julian who settled his nerves and for a non swimmer did really well with confidence in the deep end with other children who could swim. Moving to non swi... See more

Company replied

Rated 2 out of 5 stars

We visited over a weekend. On both occasions the receptionist had too many visitors to manage. We felt bad for her as she appeared to be alone dealing with public visitors and teams that used the... See more

Company replied

Rated 2 out of 5 stars

It has been difficult to use the App, alot of the booking slots don't appear through the app. Also my daughter has done an induction but when we've been on since to book another slot at the gym she... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Coldstyle Road, PL14 3HZ, Liskeard, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(43)

5,170 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clean

Clean, friendly good amenities helpful staff, especially Tristan and Steve in the gym.

August 5, 2026
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Paul,

Thank you for your wonderful feedback!

We're delighted to hear that you found the centre clean, welcoming, and well-equipped, and that our team has been helpful throughout your visits. It's especially great to hear your kind words about Tristan and Steve. We'll be sure to pass on your comments to them, as we're sure they'll appreciate knowing they have made such a positive impact on your experience.

Thank you for taking the time to share your feedback, and we look forward to welcoming you back again soon.

Warm Regards,

Hazal

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, talked me through the process, great facilities, best I've seen.

June 15, 2026
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Julia,

Thank you for your great feedback. We’re really pleased to hear that our team were able to support you and talk you through the process, and that you were impressed with the facilities.

We appreciate your kind words and hope to welcome you back again soon.

Warm regards,

Hazal

Rated 5 out of 5 stars

Good gym

Good gym, well equipped, clean, great atmosphere.
I was welcomed by Steve Luscombe who gave me a demonstration of some of the machines I will be using and guided me in a friendly and professional manner.
Steve is a great ambassador for your company.

June 17, 2026
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Wendy,

Thank you very much for your fantastic feedback. We’re delighted to hear that you’re enjoying the gym, from the facilities to the atmosphere.

It’s especially great to hear your kind words about Steve. He takes great pride in supporting our members, and we’re pleased he was able to provide such a positive and professional introduction. We will be sure to pass your feedback on to him.

We look forward to seeing you again soon and wish you every success with your training.

Warm Regards

Hazal

Rated 5 out of 5 stars

we had problems setting up my Health…

we had problems setting up my Health wise membership at Liskeard Leisure centre, but the lovely Wendy sorted everything out for me.

May 14, 2026
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Susan 

Thank you for your review. 

It is wonderful to know that Wendy has been able to assist with the set-up of your Healthwise membership, and we hope you can use all the information given by the team to reach your health and fitness goals with us!

Kind Regards

Amir

Rated 5 out of 5 stars

Great local facility

Great local facility. The pool is clean and renovated. Most of all the staff is amazing - friendly, knowedgeable and professional; from Steve L, Kim, Charlie, Keziah, Coco, Col and anyone else I forgot. Thank you all

May 19, 2026
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Angela-Clare,

Thanks for your review.

We are so pleased to hear that you are enjoying Liskeard Leisure Centre and the staff are so friendly and knowledgeable!

Warm Regards

Hazal

Rated 5 out of 5 stars

Really enjoyed his first swimming…

Really enjoyed his first swimming lesson with Julian who settled his nerves and for a non swimmer did really well with confidence in the deep end with other children who could swim. Moving to non swimmers class on Saturday which will be key for developing skills. In booking for age it would be good for this to incorporate those who are able to swim and those non swimmers, purely for ease for child and instructor

May 16, 2026
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Cornish,

Thank you for your fantastic review!

We are so delighted to hear that your child enjoyed their first lesson at Liskeard Leisure Centre and we look forward to helping them develop their swimming skills.

Warm Regards

Hazal

Rated 5 out of 5 stars
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Clare,

Thank you for your incredible review!

We're overjoyed that our team have been so friendly and helpful during your visits to Liskeard Leisure Centre.

We can't wait to see you again soon!

Warm Regards, 

Kaisha

Rated 5 out of 5 stars

The instructors at our LUX Leisure…

The instructors at our LUX Leisure centre are superb. The training is first class and you cannot but help to improve. They are friendly, helpful and professional. The general staff are also friendly knowledgeable and helpful. The only disappointment is that some of the classes are so popular, that there are occasions that you can fail to be able to book a class. It would be very helpful if there was a clear list attached to each class, where you could go on a waiting list for any cancellation, which can often happen. The website is not the easiest site to navigate.

February 11, 2026
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hello Greg,

Thank you very much for sharing your kind words and valuable feedback with us. 

We're delighted to hear that you find our instructors and staff to be friendly, helpful, and professional, providing a first-class experience.

We understand that some of our most popular classes can become fully booked quickly, which can be frustrating. To help with this, we do offer a waiting list for these sessions. If a space becomes available, members on the list are promptly notified so they can join the class if they wish.

You can contact our customer service team via email:   customerservices@gll.org , they would be happy to assist you with this matter.

Kind regards

Rated 5 out of 5 stars

swimming lessons

so far, so good

February 10, 2026
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hello Shirley,

Thank you for your 5-Star review.

We are delighted to know that you are enjoying the Swimming Lesson at Liskeard Leisure Centre.

Kind regards

Rated 3 out of 5 stars

After a very dissapointing incident…

After a very dissapointing incident with the Better org. I find the App clumsy and confusing.Having previously been a member,and re applying for membership,I was consistently sent in circles.This however was sorted out by Steve my local liesure centre.

January 28, 2026
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hello Jethro,

Thank you for your comments and feedback.

We regret to learn that your experience at Liskeard Leisure Centre did not meet your expectations.

Please be informed that we have recently upgraded our app to enhance its user-friendliness.

We are pleased to hear that Steve was able to resolve the issue you encountered with the app.

Kind regards

Rated 5 out of 5 stars

Good range of activities.

Easy to use web site and attend activities.
Good helpful friendly staff.
Good range of activities.

December 11, 2025
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Jack,

Thank you for your amazing review!

We’re thrilled to hear that you find the website easy to use, and you enjoy attending the range activities we offer.

It's also great to hear that the staff have been so helpful and friendly at the Liskeard Leisure Centre.

Thank you again for your kind words!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Professional instructor

Professional instructor. Helps you most importantly keeps his on you as a new client and advises as fit for my requirements.can’t ask for more excellent Thanks to all staff.Clive.

December 10, 2025
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Clive,

Thank you for your fantastic feedback!

We're really pleased to hear that the instructor was so supportive and tailored exercises to your requirements.

It's great to know that you've had such a positive experience at our Liskeard Leisure Centre.

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Friendly staff

Friendly staff, clean centre.

December 2, 2025
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hello Sarah,

Thank you for your comments and feedback.

Kind Regards

Rated 5 out of 5 stars
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Nick 

Thank you for your review. 

We will be sure to pass your feedback on to the team at Liskeard Leisure Centre!

Kind Regards

Amir

Rated 1 out of 5 stars

Applied for betters healthwise…

Applied for betters healthwise discount,initially on 16th July.After joining as a member, and jumping through numerous hoops,wasting both my and my doctors valuable time,I'm still waiting for acceptance to the group in Liskeard.No communication from better to date.

November 12, 2025
Unprompted review
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Mike

Thank you for your review. 

We are very sorry to hear about your recent experience at Liskeard Leisure Centre. 

A contact request has been sent to you through Trustpilot. 

Please respond to this request for us to assist. 

Kind Regards

Amir

Rated 4 out of 5 stars

I'm very happy with the facilities and…

I'm very happy with the facilities and environment at The gym.

October 22, 2025
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hi Marshall 

Thank you for your review.

We are delighted to see that you are enjoying the gym at Liskeard Leisure Centre and that the staff are creating a great environment!

Thank you for choosing Better. 

Kind Regards

Amir

Rated 5 out of 5 stars

Great staff and very helpful

Great staff and very helpful. I just had my induction with Steve at Liskeard Gym and he was very friendly, helpful & professional. All the classes I have done so far have been great, with great teachers.

October 22, 2025
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hello Faith,

Thank you very much for your comments and feedback.

Kind Regards

Rated 5 out of 5 stars

Helpful

The assistance from 'Coco' was outstanding, helpful and friendly.
Thank you.

October 20, 2025
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hello Jeremy,

Thank you for your comment.

Kind Regards

Rated 2 out of 5 stars

We visited over a weekend.

We visited over a weekend.
On both occasions the receptionist had too many visitors to manage.

We felt bad for her as she appeared to be alone dealing with public visitors and teams that used the facilities after a game.
Our experience has made us reluctant to come back amd use the facilities again.

October 4, 2025
Better - Liskeard Leisure Centre logo

Reply from Better - Liskeard Leisure Centre

Hello,

Thank you for taking the time to share your feedback about your recent visits to Liskeard Leisure Centre.

We're really sorry to hear that your experience was impacted by understaffing at reception. 

We understand how frustrating it can be when service levels don’t meet expectations, especially during busy periods. Your comments have been passed on to the centre management team so they can review staffing levels and ensure better support is available during peak times.

We truly value your input and hope you'll consider giving us another chance in the future. If there's anything we can do to improve your experience or if you'd like to discuss this further, please don’t hesitate to reach out.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look