Staff and facilities at Newcastle Tranpoline are second to none. Staff helpful and cheerful.Facilities a cutvabove the rest. They over brilliant classes tailor made to all individual members.. Also... See more
Company replied
Location
Switch locationWest Rd, NE4 9LG Newcastle upon Tyne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All the staff are lovely and helpful. I haven’t been for a while but noticed when I came back they have some fab new equipment to use!! Brilliant gym!!
Company replied
This organisation cares about its members and goes out of its way to help resolve any issues. The general customer services department for Better has vastly improved and I couldn’t fault the way my... See more
Company replied
If you’re okay with working out in a stuffy environment, this gym might be fine for you. However, the air conditioning is rarely on unless you repeatedly ask the staff, which can be frustrating. For a... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
West Rd, NE4 9LG, Newcastle upon Tyne, United Kingdom
4.1
Great
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the staff are lovely and helpful
All the staff are lovely and helpful. I haven’t been for a while but noticed when I came back they have some fab new equipment to use!! Brilliant gym!!
July 31, 2026
Reply from Better - Newcastle Trampoline Park and Gym
Hi Elizabeth,
Thank you for your fantastic feedback!
We're delighted to hear that you've had such a positive experience at Newcastle Trampoline Park and Gym. It's great to know that our team made you feel welcome and supported, and that you're enjoying the new equipment. We'll be sure to pass your kind words on to the staff, who will be thrilled to hear them.
We look forward to seeing you again soon for many more great workouts!
Warm Regards,
Hazal
I Love Better Gym Me
Staff and facilities at Newcastle Tranpoline are second to none. Staff helpful and cheerful.Facilities a cutvabove the rest. They over brilliant classes tailor made to all individual members.. Also opening and closing times are ideal and convenient and all.
June 2, 2026
Reply from Better - Newcastle Trampoline Park and Gym
Hi Martin,
Thank you for your fantastic review!
It's brilliant to hear that the staff and facilities at Newcastle Trampoline Park and Gym are hitting the mark. A cheerful, helpful team makes all the difference, and we're really glad that's coming through. We'll be sure to pass your kind words on to everyone there.
We look forward to welcoming you back soon!
Warm Regards,
Abdus
Very nice center with great gym…
Very nice center with great gym equipement . Highly recommend .
April 21, 2026
Reply from Better - Newcastle Trampoline Park and Gym
Hi Radia
Thank you for your review and recommendation.
It is great to see that you are enjoying the gym facilities at Newcastle Trampoline Park and Gym, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Reply from Better - Newcastle Trampoline Park and Gym
Hi Alanna
Thank you for your review.
We are very happy to see that the staff have been able to provide a great service, and we will be sure to pass your feedback on!
Kind Regards
Amir
Reply from Better - Newcastle Trampoline Park and Gym
Hi Jim
Thanks for your review.
We appreciate your feedback and would love to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to look into your concerns in more detail.
Kind regards
Rachel
Reply from Better - Newcastle Trampoline Park and Gym
Hi,
Thanks for your review.
We are so pleased to hear that the staff at Newcastle Trampoline Park and Gym have been so supportive!
Warm Regards
Hazal
Reply from Better - Newcastle Trampoline Park and Gym
Hi Ndubuisi,
Thank you for your kind words!
We're glad to hear that you found the Newcastle Trampoline Park & Gym environment good and conducive. We strive to maintain a positive atmosphere for everyone, and your feedback means a lot to us. Looking forward to welcoming you again soon!
Kind regards,
Charmaine
Great local gym well equipped
Just started at the gym, really detailed induction. Great equipment and welcoming staff.
July 19, 2025
Reply from Better - Newcastle Trampoline Park and Gym
Hi Lisa,
Thank you so much for your kind words!
We're thrilled to hear you had a detailed induction and felt welcomed by the team at the Newcastle Trampoline & Gym.. We're glad you’re enjoying the equipment, and we look forward to supporting you on your fitness journey!
If you ever need anything, just let us know.
Warm regards,
Charmaine
Great first session
Pawel, great instructor, good first session for me and he could see where I could do a bit more on certain exercises and advised to ease off when I was struggled.
July 16, 2025
Reply from Better - Newcastle Trampoline Park and Gym
Hi Steve,
Thank you so much for your kind words!
I’m glad to hear that your first session went well and that the guidance provided was helpful. Looking forward to continuing your progress and making sure you feel comfortable and confident with each exercise. Let me know if you have any questions or need extra support along the way!
Warm regards,
Charmaine
Average gym
If you’re okay with working out in a stuffy environment, this gym might be fine for you. However, the air conditioning is rarely on unless you repeatedly ask the staff, which can be frustrating. For a monthly fee of £32, you’d expect better facilities—especially considering that other high-end gyms offer more for the same or even lower price. Overall, it’s an average gym that doesn’t quite justify the cost.
June 4, 2025
Reply from Better - Newcastle Trampoline Park and Gym
Hi Fizfatima,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the air conditioning hasn’t met your expectations, and we understand how important a comfortable environment is during workouts. We appreciate you bringing this to our attention and will review how we manage climate control to improve the experience for all our members.
We strive to offer great value and facilities, and your input helps us identify areas where we can do better. If you’d like to discuss this further or have any other suggestions, please feel free to reach out to us directly.
Thanks again for your review, and we hope to provide a better experience for you in the future.
Best regards,
Charmaine
Do Not Join
Joined this gym for nearly £45 a month just to find out the machines are broken been here for a month no sign of anything being fixed…
May 15, 2025
Reply from Better - Newcastle Trampoline Park and Gym
Hi Shakil,
Thank you for your feedback.
We’re really sorry to hear about your experience with the equipment at the Newcastle Trampoline Park & Gym. We understand how frustrating that must be, especially after joining recently. Please know that we’re actively working to repair the machines and improve the gym for all our members. If you’d like, we’d be happy to discuss this further and see how we can make things right for you.
Please feel free to reach out to us directly.
Kind regards,
Charmaine
The ladies only facilities are very…
The ladies only facilities are very minimal in a small claustrophobic room and with some equipment that are not even used at all by the members. All the best equipment are in the mixed members section. Air con in the room doesn’t work and the windows don’t open. When you do switch it on the AC it works for a moment the switches itself back off. Issues have been reported by several members to reception and nothing has been done and half the reports aren’t even logged.
May 7, 2025
Reply from Better - Newcastle Trampoline Park and Gym
Hi Mrs Ahmed,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with the ladies-only facilities at the Newcastle Trampoline Park has not met your expectations. We understand how important it is to have a comfortable and well-equipped space, and we apologise for any inconvenience caused by the room size, equipment selection, and the air conditioning issues.
Your concerns about maintenance and communication have been noted, and we’re currently reviewing our reporting process to ensure all member feedback is properly logged and addressed in a timely manner. We truly value your input and are committed to improving our facilities and service.
Please feel free to speak directly with our management team at the front desk—we’d really appreciate the opportunity to make things right.
Kind regards,
Charmaine
Great service
Great service. Classes are quite interesting. Great coaches as well. 100% recommend
April 10, 2025
Reply from Better - Newcastle Trampoline Park and Gym
Hi Emma,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the classes and coaching at the Newcastle Trampoline Park & Gym. We truly appreciate your recommendation and look forward to continuing to provide great service!
Kind regards,
Charmaine
Brillant staff and very helpfull
March 28, 2025
Reply from Better - Newcastle Trampoline Park and Gym
Hi Melanie,
We sincerely appreciate your thoughtful comments!
It brings us immense joy to know that you had a wonderful experience with our team. Your feedback means a lot to us, and we want you to know that we are always available and ready to assist you with anything you may need in the future. Thank you once again for taking the time to share your thoughts!
Kind regards,
Charmaine
I would recommend Better gym west road…
I would recommend Better gym west road Newcastle. The staff are exceptional! So helpful and friendly nothing is a bother.
March 20, 2025
Reply from Better - Newcastle Trampoline Park and Gym
Hi Terri,
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience at the Newcastle Trampoline Park & Gym. Our team takes great pride in offering exceptional service, and it's wonderful to know their friendly and helpful attitude made a difference for you.
We look forward to seeing you again soon!
Warm regards,
Charmaine
After joining I had bother proving…
After joining I had bother proving myself a senior.It is sorted now but it took a bit of time and frustration.
February 7, 2025
Reply from Better - Newcastle Trampoline Park and Gym
Hi Billy
Thank you for your review,
We are sorry to hear about your first experience after joining and are pleased that this has been resolved. We hope you will enjoy using our facilities, and should you require any help in the future, please feel free to contact our Customer Service Team or the center staff.
Kind Regards
Amir
Reply from Better - Newcastle Trampoline Park and Gym
Hi OIB
Thank you for your review.
This is great to see you are having a great experience and we hope this continues!
Kind Regards
Amir
Reply from Better - Newcastle Trampoline Park and Gym
Good evening Kabir,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your feedback with us.
Your positive review truly brightened our day! We are thrilled to learn that you have been thoroughly enjoying your membership at the Newcastle Trampoline Park. Your mention of the spaciousness of the centre is particularly gratifying to hear, as we have worked hard to ensure that our members have ample room to enjoy their activities comfortably.
We greatly appreciate your support and hope to continue providing you with excellent experiences at our facility.
Thank you once again for your kind words.
Warm regards,
Charmaine
Reply from Better - Newcastle Trampoline Park and Gym
Good Evening Lisa-Marie,
We greatly appreciate your review.
We are thrilled to learn of your satisfaction with your membership at the Newcastle Trampoline Park & Gym. It brings us great joy to hear that the staff has consistently been helpful and friendly every time you visit.
Thank you for taking the time to share your positive experiences with us.
Best regards,
Charmaine
Reply from Better - Newcastle Trampoline Park and Gym
Hi Erkan,
Thank you for your review.
We are delighted to hear you are enjoying Newcastle Trampoline Park and Gym!
Warm Regards
Hazal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.