We rejoined the gym after being away for 3 years. We were met by Joanne and she was great. Went out of her way to give us first class help. Explained all the details that we needed to know. WE started... See more
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Location
Switch locationWest Rd, NE4 9LG Newcastle upon Tyne, GB
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The staff are very polite and friendly , able to help with issues. The machines are easy to use and health and safety guidelines are in place. Overall I would recommend this to friends and family.
Company replied
If you’re okay with working out in a stuffy environment, this gym might be fine for you. However, the air conditioning is rarely on unless you repeatedly ask the staff, which can be frustrating. For a... See more
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Staff and facilities at Newcastle Tranpoline are second to none. Staff helpful and cheerful.Facilities a cutvabove the rest. They over brilliant classes tailor made to all individual members.. Also... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
West Rd, NE4 9LG, Newcastle upon Tyne, United Kingdom
4.2
Great
24 reviews
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Reply from Better - Newcastle Trampoline Park and Gym
Good Evening Lisa-Marie,
We greatly appreciate your review.
We are thrilled to learn of your satisfaction with your membership at the Newcastle Trampoline Park & Gym. It brings us great joy to hear that the staff has consistently been helpful and friendly every time you visit.
Thank you for taking the time to share your positive experiences with us.
Best regards,
Charmaine
Reply from Better - Newcastle Trampoline Park and Gym
Hi Erkan,
Thank you for your review.
We are delighted to hear you are enjoying Newcastle Trampoline Park and Gym!
Warm Regards
Hazal
This organisation cares about its members
This organisation cares about its members and goes out of its way to help resolve any issues. The general customer services department for Better has vastly improved and I couldn’t fault the way my latest issue was dealt with. The response time was awesome, everything was sorted within a couple of hours and I was treated with courtesy and understanding.
My local gym have been superb from the start, with one or two people going above and beyond their job description. I might find a better price for another gym, but I guarantee it wouldn’t have a better manager, who seems to have instilled the right combination of friendliness and professionalism all the way down. There’s a good atmosphere at Better, which has greatly improved in recent years.
December 4, 2023
Unprompted review
Reply from Better - Newcastle Trampoline Park and Gym
Hi Moira,
Thank you for your review.
We are delighted that our Customer Services department were able to assist you and that you are enjoying your centre also!
Warm Regards
Hazal
Reply from Better - Newcastle Trampoline Park and Gym
Hi,
Thank you for your review.
We are happy to hear that the staff have been so helpful.
We will pass this onto the team at Newcastle Trampoline Park and gym.
Warm Regards
Hazal
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