Please sort out swimming showers , they are horrible each time you go there is new problem ,so many issues we faced since here no water, too much water , broken shower , cold water , dirty stinky... See more
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Location
Switch locationPrince Regent Lane 281, E13 8SD London, England, GB
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See what reviewers are saying
I tried Michelle’s Legs, Bums and Tums class in the morning and absolutely loved it — she’s amazing! I’d really love to see more evening classes like this, especially strength-focused classes for wome... See more
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Amelia is someone you can always rely on. Her commitment, kindness, and determination to find solutions make her an incredible support for both clients and the team. Thank you for everything you do!
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Staff is friendly and helpful. The services are clunky with the app especially if u have kids booked into sessions as well as yourself. Son goes junior gym and is happy with facilities. Luckily he can... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Prince Regent Lane 281, E13 8SD, London, England, United Kingdom
3.8
Great
79 reviews
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Best for Beginners
Here’s an improved version of your review:
⸻
Overall, it was a great experience! The instructor is really good, and the pool is perfect for beginners and learners. The only downside is that the lockers don’t work, so you’ll need to bring your own bag and keep your belongings by the poolside.
Despite that, I’d still give it 5 stars.
May 15, 2025
Reply from Better - Newham Leisure Centre
Hi Ahsan,
Thank you so much for your wonderful review!
We’re thrilled to hear you had a great experience and found the instructor helpful. We appreciate your feedback about the lockers and apologise for the inconvenience. Your belongings’ safety is important to us, and we’re working on resolving that issue. Thanks again for your support and the 5-star rating!
We look forward to seeing you back at the pool soon.
Warm regards,
Charmaine
Reply from Better - Newham Leisure Centre
Hi Onu,
Thank you for your feedback! We're glad to hear you found the instructor nice at the Newham Leisure Centre. If you have any other thoughts or suggestions, feel free to share!
Kind regards,
Charmaine
Reply from Better - Newham Leisure Centre
Hi Opal,
Thank you so much for your kind words! We're really glad to hear that our swim teachers made you feel supported with their patience and understanding.
We’re here to help every step of the way!
Kind regards,
Charmaine
The greeting was lovely fro
The greeting was lovely from the lady on reception. I felt intimidated by all the men in the gym, but once I met the person doing the induction, I felt at ease.
May 14, 2025
Reply from Better - Newham Leisure Centre
Hi Brenda,
Thank you so much for your thoughtful message! We truly appreciate hearing your feedback.
We’re thrilled to learn that our reception team was able to make you feel welcomed upon your arrival. It means a lot to us that they could create a friendly atmosphere for you. Additionally, we’re glad to hear that the induction process was helpful in making you feel more comfortable with our facilities and services. We strive to ensure that every new member has a smooth and enjoyable experience, and it sounds like we were able to achieve that for you.
Please know that we are here to help you at any time. If you have any questions, concerns, or need assistance with anything as you continue your journey at the gym, do not hesitate to reach out to us. We’re dedicated to your well-being and success.
We look forward to seeing you around the gym and hope you have a wonderful time as you settle in!
Best wishes,
Charmaine
Disappointing Experience at Newham Leisure Centre Football Pitch
⸻
We play football at Newham Leisure Centre every Wednesday and have been doing so regularly. Unfortunately, the experience has been consistently frustrating. The pitch is in poor condition – it’s mostly dirt, and the net is either missing or completely ripped. Despite this, we continue to book it (paying £77) simply because of its convenient location.
We normally book the pitch from 10am to 11am, but unfortunately, today we selected the wrong time and booked it for 11am to 12pm by mistake. Since all the players had arrived early and the pitch is always empty except for us, we politely requested for it to be opened at 10am. Ed, the staff member on duty, eventually opened the pitch at 10:50am, and then kicked us off at 11:30am – insisting that our time had started when he unlocked it. That left us with only 30 minutes of playtime, despite having paid for a full hour.
When I went to reception to speak to a manager (as Ed advised), it turned out he was the manager – making it very uncomfortable to raise our concerns. I explained that this isn’t a one-off issue: the pitch is rarely open on time, and we regularly have to ask staff to unlock it, which cuts into our paid time. Unfortunately, Ed was extremely unprofessional and dismissive during the conversation.
We are very disappointed with the way the facility is managed and the lack of customer care, especially for regulars. Hopefully, the centre takes feedback seriously and makes the necessary improvements.
May 14, 2025
Unprompted review
Reply from Better - Newham Leisure Centre
Hi An Q,
Thank you for sharing your feedback, and we’re truly sorry to hear about the frustrations you’ve experienced at Newham Leisure Centre. We understand how disappointing it must be to deal with a pitch that isn’t in the condition you expect, and the inconvenience of not being able to play on time, especially when you’ve paid for it.
We truly value our regular users, and your feedback highlights areas where we clearly need to improve. We’ll make sure this issue with pitch access and maintenance is addressed so that it doesn’t happen again in the future. Additionally, we will look into the concerns you raised about staff interactions and customer service to ensure a more positive experience going forward.
Again, we apologise for your recent experience and appreciate you bringing this to our attention. Your feedback is essential as we work to enhance the experience for all of our visitors. Thank you for your understanding, and we hope to make things right for your next visit.
Warm regards,
Charmaine
Reply from Better - Newham Leisure Centre
Hi Nacere,
Thank you so much for your kind words!
We're thrilled to hear you found our staff friendly and the environment clean and welcoming at the Newham Leisure Centre. Your feedback means a lot to us, and we look forward to serving you again soon!
Kind regards,
Charmaine
The coach was very helpful
March 31, 2025
Reply from Better - Newham Leisure Centre
Hi Lilian,
Thank you for your kind feedback! We're so glad to hear that the coach was helpful. We truly appreciate your support and are happy that you had a positive experience!
Kind regards,
Charmaine
Reply from Better - Newham Leisure Centre
Hi Mihaela,
Thank you so much for your kind review! We're thrilled to hear that you appreciate having support during your exercise sessions. We strive to provide a helpful and motivating environment, and it’s great to know that it’s making a positive impact on your fitness journey.
We’re also glad that the booking process has been easy and convenient for you. We work hard to make sure everything runs smoothly, so you can focus on what matters most—your workout!
If you ever have any suggestions on how we can make your experience even better or if you need anything else, feel free to reach out.
We look forward to continuing to support you in reaching your fitness goals!
Kind regards,
Charmaine
I had very good and quality support…
I would like to take a moment to express my sincere appreciation for the exceptional support I received from Niamh. She is not only a lovely person but also a true professional. Her assistance has been invaluable in helping me continue using Better as my daily gym.
Thank you, Niamh, for your outstanding service!
Best regards,
Jackson.
February 17, 2025
Unprompted review
Reply from Better - Newham Leisure Centre
Hi Jackson,
Thanks for your review.
We are so pleased to hear that Niamh was so helpful and provided you with exceptional support!
Warm Regards
Hazal
Friendly place
My son love the experience and teacher
Very welcome team , the make sure evry kid is on the list to participate in the class.
The facilities are clean and tidy
January 13, 2025
Reply from Better - Newham Leisure Centre
Hi Elisabethe,
Thanks for your review.
We are very pleased to hear that your son is enjoying his lessons at Newham!
Warm Regards
Hazal
Reply from Better - Newham Leisure Centre
Hi Silviu
Thank you for your review.
It is great to see the teacher is providing a great lesson and the members are learning new skills.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Great service
December 10, 2024
Reply from Better - Newham Leisure Centre
Hi Ekta,
Thanks for your review.
We are delighted to hear that you have received great service at Newham Leisure Centre!
Warm Regards
Hazal
Very helpful.
December 1, 2024
Reply from Better - Newham Leisure Centre
Hi Mr Darcy
Thank you for your review.
We are very pleased to see the centre staff has been able to assist and help with any queries you may have had.
We hope you enjoy your experience with us and thank you for choosing Better.
Kind Regards
Amir
Badminton court time
Timing on the badminton court only 40 minutes is not enough. It should be 40min please
November 25, 2024
Unprompted review
Reply from Better - Newham Leisure Centre
Good Evening Jabarjang,
Thank you for taking the time to share your review with us. We truly appreciate your feedback.
We are sorry to hear that the centre you attend does not currently offer 60-minute Badminton sessions, as we understand how important it is to have options that suit your needs and preferences. I will ensure to pass on your feedback to the centre concerned so they can look into this and see if they are able to accommodate your request. If you have any specific suggestions or ideas that could enhance your experience, please feel free to share them. Your input is valuable to us as we continuously strive to improve our services.
Thank you once again, and we hope to provide a better experience for you in the future.
Kind regards,
Charmaine
The staff are much more helpful…
The staff are much more helpful specially for the first time member. It is more organised than before a lot of times to be choose
November 7, 2024
Reply from Better - Newham Leisure Centre
Hi Mei-Lin,
Thanks for your review.
We are very happy to hear that the staff at Newham have been so helpful - Welcome to Better!
Warm Regards
Hazal
It was quick and easy to sign up for…
It was quick and easy to sign up for the better gym. I like the app, it’s clear and easy to use. I like that I have a discount as I work for the NHS, it makes you feel valued and also I like that I’m not restricted to off peak times like my old gym with not much difference in the price. All together, a result in my opinion.
November 13, 2024
Reply from Better - Newham Leisure Centre
Hi Kerry,
Thanks for your review.
We are so pleased to hear you had an easy time when signing up and that you are enjoying te benefits of our Community Network membership!
Warm Regards
Hazal
All it’s good
November 6, 2024
Reply from Better - Newham Leisure Centre
Good Evening Cristina,
I hope this message finds you well.
Thank you for taking the time to share your review with us. We are truly delighted to hear that you are enjoying your experience as a member of the Newham Leisure Centre. It's wonderful to know that our facilities and services are meeting your expectations. If you have any specific highlights or suggestions that could enhance your experience even further, please feel free to share. We appreciate your feedback and look forward to continuing to support your fitness journey!
Best regards,
Charmaine
Customer service
The customer service is soo good at newham leasure centre! I enter the place and the concierge named Mubashir smiled at me and greeted me which was so lovely and also gave me a tour around the centre. Very helpful staff and very nice parking!
October 31, 2024
Unprompted review
Reply from Better - Newham Leisure Centre
Good Evening Qais,
Thank you for taking the time to share your feedback with us.
We are truly thrilled to hear that your experience at the Newham Leisure Centre has been nothing short of excellent, particularly regarding our Customer Service. At Newham Leisure Centre, we place immense value on providing top-notch service, and it’s gratifying to know that our efforts have made a positive impact during your visits.
It’s wonderful to hear that Mubashir, our concierge, consistently welcomes you with a warm smile. His attentiveness during your tour of the facilities is a shining example of the dedication we strive for in our team. We believe that first impressions are crucial, and it’s heartening to know that you felt well taken care of.
Additionally, we are pleased to learn that our parking facilities are convenient for you. We aim to provide an all-around accessible experience for all our guests, and your satisfaction in this regard reinforces our commitment to improving and maintaining our services.
Thank you once again for your kind words. We look forward to welcoming you back to the Newham Leisure Centre soon!
Best Regards,
Charmaine
Better Gym.
Quick and easy to join.
The app makes it easy to book classes/gym.
Staff very friendly.
Instructors knowledgeable and make the classes fun, they check for any pre existing injuries to make sure you are safe to train.
The classes are good and they have many to choose from.
The swimming pool is a good temperature and the changing rooms are nice and clean.
Overall it’s been a good experience 🤘🏻
October 20, 2024
Reply from Better - Newham Leisure Centre
Good Afternoon Bill,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that your experience at the Newham Leisure Centre has been so positive. It's fantastic to know that you find our staff not only friendly but also welcoming, as we strive to create an inviting atmosphere for all our members. Additionally, we are pleased to hear that our instructors have made a remarkable impression on you with their expertise and ability to make classes both informative and enjoyable.
We're particularly glad to hear that you find the pool temperature just right for your swimming needs. Your comfort during your visits is our priority, and knowing that it enhances your experience means a lot to us. Thank you once again for your kind words; we truly appreciate your feedback and are committed to continuing to provide an enjoyable environment for all our members.
We look forward to seeing you again soon!
Best regards,
Charmaine
Good facilities and alway helpful staff…
Good facilities and alway helpful staff when required.
October 29, 2024
Unprompted review
Reply from Better - Newham Leisure Centre
Good Afternoon Pietro,
Thank you for taking the time to share your thoughts with us.
We are thrilled to know that you are enjoying your membership at the Newham Leisure Centre. Your satisfaction is very important to us! It’s wonderful to hear that you find our facilities to be meeting your expectations and that you feel welcomed each time you visit.
Additionally, we’re particularly pleased to learn that our staff members have consistently provided you with helpful and professional service. It’s our aim to create a positive and supportive environment for all our members, and your feedback confirms that we are on the right track.
If there’s anything else you’d like to share or if you have any suggestions for further improvement, please don’t hesitate to let us know.
Best regards,
Charmaine
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