Please sort out swimming showers , they are horrible each time you go there is new problem ,so many issues we faced since here no water, too much water , broken shower , cold water , dirty stinky... See more
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Location
Switch locationPrince Regent Lane 281, E13 8SD London, England, GB
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See what reviewers are saying
I tried Michelle’s Legs, Bums and Tums class in the morning and absolutely loved it — she’s amazing! I’d really love to see more evening classes like this, especially strength-focused classes for wome... See more
Company replied
Amelia is someone you can always rely on. Her commitment, kindness, and determination to find solutions make her an incredible support for both clients and the team. Thank you for everything you do!
Company replied
Staff is friendly and helpful. The services are clunky with the app especially if u have kids booked into sessions as well as yourself. Son goes junior gym and is happy with facilities. Luckily he can... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Prince Regent Lane 281, E13 8SD, London, England, United Kingdom
3.8
Great
79 reviews
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The shower water is boiling hot
The shower water is boiling hot. It destroys scalp and facial skin barriers. After multiple requests no changes have been made.
September 10, 2024
Reply from Better - Newham Leisure Centre
Good Afternoon Aamir,
Thank you for your review.
I am very sorry to hear that the water temperature is too hot at the Newham Leisure Centre. I have escalated this issue to the Centre manager previously so I am deeply saddened to hear that this has not yet been resolved. I will now escalate this higher on your behalf so this issue can be looked into as a matter of urgency.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
The people are very helpful
The people that are in the entrance are very friendly and very helpful I wasn’t sure if I should go ahead with the membership the guy at reception assisted me and answered all my questions without any problem
July 4, 2024
Reply from Better - Newham Leisure Centre
Hi Saida,
Thank you for your review.
It is fantastic to hear you are so happy with the staff and the assistance you were provided at Newham Leisure Centre.
Warm Regards
Hazal
Absolute nightmare of a place - avoid!
Absolute nightmare of a place! The staff here are the most incompetent and hostile imaginable. Since Better took over this so called leisure centre has reached abysmal depths. Their booking system does not work. Reception staff are rude and dismissive and their is wrong information on the app and website leading to wasted journeys. Avoid this place. No wonder membership has dropped significantly since Better took over.
August 13, 2024
Unprompted review
Reply from Better - Newham Leisure Centre
Good evening,
Thank you for providing your feedback.
We are deeply apologetic to learn about the perceived lack of courtesy and helpfulness exhibited by the staff at Newham Leisure Centre during your recent visit. Our commitment to delivering exceptional customer service makes it particularly distressing to hear of your experience. Additionally, we are disheartened to hear about the inaccuracies in the information presented on our app. Could you kindly specify the specific inaccuracies so that we may promptly address them?
Please accept our sincere apologies for any inconvenience caused.
Warm regards,
Charmaine
Attendance system needs improvement
The registration and booking experience is good,however attendance marking system is not satisfactory. I scanned the card at reception but attendance was not marked on 8th August. Eager, my attendance was not recorded for 4th August.
August 8, 2024
Reply from Better - Newham Leisure Centre
Hi Zishan
Thank you for your review,
We are pleased to see you are enjoying your experience at our Newham Leisure Centre and sorry for your recent experience signing in for your booked session.
Upon looking at your membership, I cannot see a missed session, this has not been reflected on your account. If you continue to have this problem when registering, please inform the concierge at the time and they will be able to assist further.
I hope this helps improve your time at our centre.
Kind Regards
Amir
Customer Services
July 27, 2024
Reply from Better - Newham Leisure Centre
Hi Customer
Thank you for your review
We hope our Customer Service Team have been able to assist and help with any queries or questions you may have.
Kind Regards
Amir
The staffs of better are very helpful helpful
The staffs of better are very helpful! The teacher and the environment was extremely good 👍
July 31, 2024
Reply from Better - Newham Leisure Centre
Hi Zunaira,
Thank you for your email.
We are delighted to hear that the staff at Newham Leisure Centre are helpful and you are enjoying the teaching environment.
We hope your visits continue to be positive. Have a lovely week!
Kind regards,
Haven
High price for low quality
The gym isnt well equipped and the price is just too high for the low standard services
July 11, 2024
Reply from Better - Newham Leisure Centre
Hi Immaculata,
Thank you for your review.
We are sorry to hear you are unhappy with Newham Leisure Centre.
We have only just taken over the centres in Newham and are currently adding new equipment and updating the facilities.
Please bear with us and hopefully we can improve in the future.
Warm Regards
Hazal
Reply from Better - Newham Leisure Centre
Hi Jibran
We are very pleased to see the staff members you have communicated with have provided great customer service!
We hope you enjoy your time with Better.
Regards
Amir
Really appreciate Jordan
Really appreciate Jordan, which helped me alot in resolving my payment issue.
I called three time before that and git very disappointed- but really depends who yoh speak to.
Jordan is so professional, respectful and passionate that he tried his best to resolve my issue and I am really thankful for that.
July 1, 2024
Unprompted review
Reply from Better - Newham Leisure Centre
Hi Javeria
Thank you for taking the time to leave a review.
We are delighted to know that Jordan has been able to assist and resolve any outstanding issues you may have experienced, and we apologise that this was not addressed on your first attempt.
Your review will has been passed on to Jordon and please let us know if we can assist with anything further.
Regards
Amir
Not safe for children in pool
Not safe for children in pool
Adults not properly dressed in swimming outfit now swim with children having their swimming lessons. Better only care about money not the safety of our children. When it was active newham adults were not allowed to swim at the same time with children's swim lesson
Not safe again, anything can happen to out children
Parents are not allowed to go into changing rooms when kids are 8 years and over which is ok but they can let the adults swim with children
June 10, 2024
Unprompted review
Reply from Better - Newham Leisure Centre
Hi Adura,
Thank you for your review.
We are disappointed to hear that you are unhappy with the programming at Newham.
Safeguarding is paramount for our customers and staff and it is not unsafe to have adults and children swimming at the same time.
If a customer is inappropriately dressed they will be asked to change or leave.
All of our centres are fully staffed and if children are in a lesson they will have a minimum of one teacher per class there to ensure their safety as well as lifeguards and other staff.
Warm Regards
Hazal
Reply from Better - Newham Leisure Centre
HI Runa,
Thank you for your review.
We are so pleased to hear you are enjoying Newham Leisure Centre.
Warm Regards
Hazal
Better's customer service team provide…
Better's customer service team provide excellent service. Bearing in mind they have only taken over from Active-Newham at the beginning of this month (April). The two staffs that I have had the opportunity to get in contact with were great. During the registration for my son's membership, Rachael was on the phone with me for over 30 minutes taking me through the registration and the best membership option to considered. Again recently, Jason brought to my attention about duplication on my son's membership account which he was able to explained and resolved. The staff are always happy to help and make the customer happy with the service they received.
Thank you team.
Antonia
April 18, 2024
Unprompted review
Reply from Better - Newham Leisure Centre
Hi Antonia,
Thank you for your review.
We are so happy to hear that Rachael and Jason from our Customer Service team in Belfast were so helpful and have passed on your great feedback!
Warm Regards
Hazal
Reply from Better - Newham Leisure Centre
Good Afternoon Jackie,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Newham Leisure centre and the environment is friendly and welcoming. We hope you continue to enjoy your membership at this centre going forward.
Kind regards,
Charmaine
Disappointed customer…
I transfered my membership to Better on 02/04/24 which took me over an hour to do so. I had been a gym user under the previous management company and I had had no problems with the gym and studio use. The first full day if attending at Newham Leisure Centre I trued to use an emply and quiet studio to carryout my own yoga routine. I was told to leave the empty studio because, "Studios are for classes,only," I find the Better staff to be of a very low standard and very unhelpful. They surly and not at all professional in their attitude and appearance.
April 3, 2024
Reply from Better - Newham Leisure Centre
Dear Stephen,
I hope this message finds you well. I wanted to express my gratitude for taking the time to share your review with us. Your feedback is very important to us as it helps us improve our services and meet our customers' expectations.
However, I am saddened to hear that you are experiencing difficulties in accessing the studio at the Newham Leisure Centre during quiet periods. I understand how frustrating this must be for you, and I want you to know that we take this matter seriously. We will do our best to investigate this issue further so the centre manager can find a solution that works for you.
Thank you for bringing this to our attention, and please don't hesitate to contact us if you have any further concerns or questions.
Best regards,
Charmaine
Better ? We’ll see about that.
Changes to peak hours since Better acquired the Newham partnership mean I’m now paying £12 more per month for the same facilities.
Lockers at Newham leisure centre should be changed to a refundable coin system, it would encourage people to use them and stop people leaving bags/coats around the gym floor. Non refundable 20p lockers are an inconvenience.
April 2, 2024
Reply from Better - Newham Leisure Centre
Good Evening John,
I would like to thank you for your review.
I am very sorry to hear that you are paying a higher fee for your membership than you were previously paying. However, if you previously held an Off Peak membership and have since requested to upgrade your membership to have access at Peak hours the membership fee would increase as well as your access level.
In regards to the lockers, I will pass on your feedback to the attention of the centre manager. This is not something we would be able to change immediately, but it is something we can consider for the future.
Kind regards,
Charmaine
I would like to write a review with…
I would like to write a review with regards the staff at Meehan leisure centre and how polite helpful and calm they was on my reception
Priscilla was my main helper and what a polite young woman she was willing to above and beyond her limits to make feel comfortable (I have severe anxiety) she really made me feel welcome as did everyone but I felt the need to write this because of Priscilla well done to her outlook and capacity to help new people
Also well done new ham for you insights in employing a great team
Kind regards
Darren clugston
April 11, 2024
Unprompted review
Reply from Better - Newham Leisure Centre
Good Evening Darren,
We would like to express our gratitude for taking the time to share your feedback with us. It is our pleasure to inform you that we have received your comments and are pleased to hear that your recent interaction with our support team, and specifically with Priscilla.
We are committed to providing our valued members with the highest level of service and support, and we are proud to know that this has been reflected in your recent experience. Our team works tirelessly to ensure that all queries are resolved promptly and efficiently, and it is gratifying to know that we have been able to meet your expectations.
We trust that you will now be able to enjoy the full benefits of your new membership, and that you will make the most of the exciting activities and facilities that are available at your local centre. Should you require any further assistance or support in the future, please do not hesitate to contact us.
Thank you once again for your valuable feedback, and we look forward to serving you in the future.
Best regards,
Charmaine
The prices are outrageous and expensive
The prices are outrageous compared to the leisure centre managed by active newham, Badminton prices are completely unjust and unacceptable, used to have free off-peak access which comes as standard with the membership but have to pay extra 12pounds every time you play.
April 2, 2024
Unprompted review
Reply from Better - Newham Leisure Centre
Good Morning Ram,
Thank you for your review.
I am very sorry to hear that you are being charged for Badminton if this is included in your membership. Are you please able to fill out the "Request for Further Information" with some details so I can look into this further for you and contact you via email?
Kind regards,
Charmaine
Reply from Better - Newham Leisure Centre
Hi
This is fantastic to see!
We hope you enjoy your time with Better.
Kind Regards
Amir
Reply from Better - Newham Leisure Centre
Good Morning
We are very happy to see this.
Thank you for letting us know and we hope your child continues to enjoy their time with Better.
Kind Regards
Amir
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