Lack of knowledge by reception staff as to when instructors are unavailable. Why don’t they have a team briefing/ handover before every shift starts?also app not kept up to date despite several reque... See more
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Location
Switch locationMoor Lane, LN6 9AX North Hykeham, GB
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The staff are brilliant, really helpful. The gym and facilities are clean, cool in hot weather and very well maintained.
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You've got a great staff team and a wonderful community resource which is looked after very well (unlike some other local leisure centres that could be named). They are clearly proud of where they're... See more
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Very helpful staff. The web site does cause problems when changing from Cardio exercise to general gym work.Also when a vacancy becomes available it is very awkward to attempt to accept the vacancy. S... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Moor Lane, LN6 9AX, North Hykeham, United Kingdom
4.1
Great
41 reviews
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Sally was very very supportive and now…
Sally was very very supportive and now I get out the house atleast once a week to go to the gym classes she runs.
May 20, 2025
Reply from Better - One NK
Hi MJ Edwards,
Thank you so much for your kind words!
We're thrilled to hear that Sally's support has made such a positive difference in your routine. It's wonderful that you're enjoying the gym classes and getting out each week—keep it up! We're lucky to have Sally on our team, and we're so glad she's been able to support you on your journey. 💪
We look forward to seeing you in the centre again soon.
Kind regards,
Charmaine
Truly recreational for all abilities
I enjoyed my swim at my own pace without feeling in the way
May 12, 2025
Reply from Better - One NK
Hi David,
Thank you for your kind words!
We're so glad to hear you enjoyed your swim and felt comfortable. It's great that you could take your time and relax. We hope to see you again soon for another enjoyable experience!
Kind regards,
Charmaine
Superb and friendly gym
A superb gym, the instructors are all outstanding, and really human - if that makes sense.
Loving my getting fit mission, which wouldn’t happen without Andrew, Kelly and the other staff at this very friendly gym
March 31, 2025
Reply from Better - One NK
Hi Jason,
That’s brilliant to hear! We’re so glad that the One NK team has been able to support you in achieving your fitness goals. As a team, we always aim to create a welcoming, community-focused environment — not just a gym, but a space where everyone feels they are included.
It’s fantastic to hear that you’re loving your time with us, and we really appreciate the special mention of Andrew and Kelly — they’ll be absolutely thrilled to hear your kind words!
Thanks again for taking the time to share your feedback. We look forward to seeing you again soon!
Kind regards,
Sarah H
Excellent Service and Facility
Easy to register and book swimming. Easy to use App. Very clean facilities and friendly staff
April 4, 2025
Reply from Better - One NK
Hello customer,
We truly appreciate your thoughtful feedback!
It brings us joy to know that you found our registration process, app, and facilities to be satisfactory. Our team is dedicated to ensuring a clean and inviting atmosphere, and it's wonderful to hear that it resonated with you. We eagerly anticipate your next visit!
Kind regards,
Charmaine
You've got a great staff team and a…
You've got a great staff team and a wonderful community resource which is looked after very well (unlike some other local leisure centres that could be named). They are clearly proud of where they're working and they've done a great job in helping me settle into the place. The only downside is your app: it's clunky, confusing and doesn't offer anything like an easy customer experience. You could really do with getting that sorted.
April 9, 2025
Reply from Better - One NK
Hi Nick,
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our staff and the community resources we offer at the ONE NK Leisure Centre. It's great to know that they've helped you settle in so well!
We really appreciate your feedback on the app, and we’re sorry to hear that it’s been frustrating. We’re constantly working to improve the experience for our users, and your input will definitely help guide future updates. Thanks again for taking the time to share your thoughts, and we hope to continue making your experience with us even better!
Kind regards,
Charmaine
Great once it was sorted
Found website difficult and confusing and ended up paying twice and setting up a direct debit I didn’t want! Luckily when I went for a swim the guys at reception at NK in Lincoln were brilliant, friendly and helpful and sorted everything out for me 👍
March 27, 2025
Reply from Better - One NK
Hi Janet,
Thank you for sharing your feedback!
We're sorry to hear that you found the website difficult to navigate and that you ended up paying twice. We truly appreciate you bringing this to our attention, and we're glad to hear that our team at NK in Lincoln were able to help resolve the issue quickly and professionally. We'll definitely look into improving the website to make things easier for our customers moving forward. Thanks again for your understanding, and we hope your next experience is much smoother!
Kind regards,
Charmaine
Messed up our membership sign up which…
Messed up our membership sign up which created a week of hassle.
I think for the size of the gym, the price is high! I think around £28 is fair
February 1, 2025
Reply from Better - One NK
Dear JJ,
Thank you for providing your feedback.
We regret to learn about the difficulties you encountered during your membership sign-up process. This is not the experience we aim to provide to our members, and we will take immediate steps to ensure that such issues do not recur in the future.
We also value your perspective on our pricing structure. We endeavour to deliver exceptional value through our services, and your insights are instrumental in helping us identify areas for improvement.
Should you have any further concerns or suggestions, please do not hesitate to reach out. We are committed to enhancing your future experiences with us.
Sincerely,
Charmaine
Reply from Better - One NK
Hi Soph
Thank you for your review,
We are very pleased to see we have been able to help and provide a good service.
Thank you for choosing Better and we hope you enjoy your experience with us.
Kind Regards
Amir
One NK
Have recently rejoined to use the pool. First session back the entrance scanner doesn't register the code as the phone doesn't fit well into the scan area. The first 2 cubicles I went in had broken door locks. Shower room door was stiff to open and close. Other than that all fine. Would recommend some maintenance. Pool was very clean 👌
December 16, 2024
Reply from Better - One NK
Hi Joanne,
Thanks for your review.
We are happy to hear you are enjoying the centre and have passed on the feedback about the centre to the management team.
Warm Regards
Hazal
Abi was very welcoming to her class and…
Abi was very welcoming to her class and helpful
October 6, 2024
Reply from Better - One NK
Hi,
Thanks for your review.
We appreciate you awarding us with 5 stars and to hear that Abi was so welcoming and helpful!
Warm Regards
Hazal
Awful customer service
Went to take our 2 month old swimming for the first time, found guidelines say pool must be a minimum of 31 degrees.
They couldn’t tell us the pool temp before going in and then we find out their pool is only 29.5 degrees.
They then found every reason not to give us a refund despite the fact they didn’t offer us a receipt and we came out 20 minutes later to the same person that took the money off us.
Disgraceful
August 29, 2024
Unprompted review
Reply from Better - One NK
Good Afternoon Marcus,
Thank you for your review.
I am very sorry to hear that the pool temperature was too cold for you to continue with your swim session with your young child. Are you please able to clarify some further details so I can take a look at your profile on our system to see how much you paid for your session?
Kind regards,
Charmaine
Freindly and helpful staff
Freindly and helpful staff. Excellent changing facilities for the disabled.
August 28, 2024
Reply from Better - One NK
Good Evening Ian,
We appreciate your feedback.
We are pleased to learn of your positive experience at the One NK Leisure Centre. We are particularly happy to hear about the friendly and welcoming attitude of our staff during your visits to the centre. We are also very happy to hear that the Disabled changing facilities suit your needs. We trust that you will continue to derive enjoyment from his membership at One NK Leisure Centre.
Sincerely,
Charmaine
Very friendly
I would like to say a big thank you to Mully and all the rest of the staff as they are always willing to help and very friendly . The place is always very clean 👌
April 2, 2024
Unprompted review
Reply from Better - One NK
Good Evening Mrs. Wolstenholme
Thank you for taking the time to leave a review,
We are delighted to know that you are enjoying your time at our Centre and have had the chance to meet the staff. We hope you continue to enjoy your experience with Better, and we have passed your feedback to the General Manager.
Kind Regards
Amir
Lots of machines and helpful staff.
The enrolment was easy, the staff gave helpful information and advice. There plenty of exercise stations to cover everyone's needs.
March 21, 2024
Reply from Better - One NK
Hi Mr. AW-G,
I just wanted to drop you a quick message to say thanks so much for your review. Your feedback means a lot to us!
I'm thrilled to hear that your experience with One NK's joining process was a breeze and that our staff were able to help you choose the perfect membership for your needs. We're all excited to have you as a part of our community and can't wait for you to enjoy all the amazing activities we have on offer.
Thanks again for your support, and please don't hesitate to reach out to us if you need anything at all.
Kind regards,
Charmaine
Exemplary staff
The staff are wonderful and go out of their way to accommodate my autistic son. I cannot speak too highly of them
January 22, 2024
Unprompted review
Reply from Better - One NK
Good morning Chris,
I am writing to thank you for your review. It is heartening to hear that the staff at the One NK Centre have been friendly, welcoming, and professional towards you and your son when you visit our facilities. We take pride in providing excellent customer service, so I am pleased to learn that you have experienced just that.
I hope you will continue to visit our centre and enjoy the numerous activities we have to offer.
Kind regards,
Charmaine
Children’s swimming lessons
Children’s swimming lessons !
I booked swimming lessons for my children here after our last gym stopped providing lessons
My children were confident and could swim from side to side of the pool with a noodle my older child could also swim unaided but after starting here they went totally backwards there wasn’t a lot of encouragement from the teacher, the children were waking across the pool instead of swimming . I raised my concerns with the teacher and reception staff but was told they do things differently here ! I’ve cancelled all 3 children’s lessons here and have decided to go elsewhere.
January 15, 2024
Unprompted review
Reply from Better - One NK
Hi
Thank you for taking the time to leave a review.
We are sorry to see your children did not enjoy the swimming lessons at our centre.
Your feedback will be escalated to the General Manager.
I hope this will help in the future.
Kind Regards
Amir
Great facilities and good classes
January 8, 2024
Reply from Better - One NK
Good Evening
We are very pleased to see you are enjoying your time at our centre.
We hope you continue to attend all the available classes!
Thank you for leaving a review
Kind Regards
Amir
Lovely to see Jordan
Better one north hykem leisure
Just wanted to say how Jordan acted today with a small issue . Credit where credits due . He was very professional very polite and proactive .
October 4, 2023
Unprompted review
Reply from Better - One NK
Hi Josie,
Thank you for your review.
We are so happy to hear that Jordan was able to assist you. We have passed your fantastic comments onto the centre!
Warm Regards
Hazal
30/09/23 first swimming lesson child…
30/09/23 first swimming lesson child felt ware and boosted her confidence
September 30, 2023
Reply from Better - One NK
Good Evening
Thank you for leaving your review,
It is amazing to see our younger members enjoying themselves and leaving more confident in the water.
We hope this continues through our swimming lessons.
Kind Regards
Amir
Reply from Better - One NK
Hi Ian,
Thank you for review.
If you require assistance changing your membership please email our customer service team.
Their email address is customerservices@gll.org
Warm Regards
Hazal
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