Better - St Ives Leisure Centre Reviews 

25
TrustScore 4.5 out of 5

4.3

Trenwith Burrows, TR26 1HB St Ives, GB


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See what reviewers are saying

Rated 3 out of 5 stars

The staff are knowledgeable and friendly. Monthly off peak rate is not too bad but facilities need updating as many things are quite old especially the resistance machines. I know some new machines a... See more

Company replied

Rated 3 out of 5 stars

Initially on joining as a new member the staff weren’t over helpful on explaining everything including possibility of an induction around the gym and more bothered about taking my money. It wasn’t unt... See more

Company replied

Rated 5 out of 5 stars

The staff are very friendly and helpful. There is always someone cleaning something although the age of the building doesn't reflect the effort. Good availability of classes and swim sessions for all.... See more

Company replied

Rated 5 out of 5 stars

very easy to book classes online very friendly helpful staff onsite cafe/coffee shop

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Trenwith Burrows, TR26 1HB, St Ives, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

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4.3

All reviews

(25)

5,177 reviews in the last 12 months

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Rated 4 out of 5 stars

Ot is alright just to many people in…

Ot is alright just to many people in gym per time junior gym

January 27, 2025
Better - St Ives Leisure Centre logo

Reply from Better - St Ives Leisure Centre

Hi,

Thank you for your review.

We are happy to hear you are enjoying St Ives Leisure Centre!

Warm Regards

Hazal

Rated 3 out of 5 stars

Initial thoughts on gym

The staff are knowledgeable and friendly. Monthly off peak rate is not too bad but facilities need updating as many things are quite old especially the resistance machines. I know some new machines are being added so this might help. The shower rooms also need modernization. I have off peak use but I would imagine that the gym room and shower room would struggle to accommodate people at peak times and therefore I suggest enlarging these rooms. To be honest there is a lack of decent gyms in West Cornwall (and close to my home in St Erth) which is why I chose St Ives since choice is limited. I would be prepared to pay much more for a better quality gym nearby.

October 15, 2024
Better - St Ives Leisure Centre logo

Reply from Better - St Ives Leisure Centre

Hi Steven,

Thanks for your review.

We are pleased to read your review and to know that the staff at St Ives are knowledgeable and friendly and we have passed on your feedback to the centre.

Warm Regards

Hazal

Rated 5 out of 5 stars

Great company

Great company, lovely friendly staff, a real pleasure to be a member

February 24, 2024
Unprompted review
Better - St Ives Leisure Centre logo

Reply from Better - St Ives Leisure Centre

Good Morning Hil,

Thank you for your review.

We are very happy to hear that you are enjoying your membership at the St Ives Leisure Centre and the staff have been friendly and welcoming when you attend. We hope you can continue to enjoy this centre and the amazing activities they have available.

Kind regards,

Charmaine

Rated 5 out of 5 stars

The staff are very friendly and…

The staff are very friendly and helpful. There is always someone cleaning something although the age of the building doesn't reflect the effort. Good availability of classes and swim sessions for all.

August 23, 2023
Unprompted review
Better - St Ives Leisure Centre logo

Reply from Better - St Ives Leisure Centre

Hi Vicky,

Thank you for your review.

We are happy that you are enjoying the programming at St Ives and that you have found the staff to be friendly and helpful.

Warm Regards

Hazal

Rated 5 out of 5 stars

Very friendly staff

July 11, 2023
Better - St Ives Leisure Centre logo

Reply from Better - St Ives Leisure Centre

Hi Leslie,

Thank you for your review.

We are very happy to hear about our friendly staff at St Ives. We hope you enjoy your membership!

Warm Regards

Hazal

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