The center is okay and staff are welcoming, but lessons are often overcrowded — up to 13 kids with just one teacher. Children of different levels are grouped together, even though there is a separat... See more
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Location
Switch locationSplott Road, CF23 5HW Splott, GB
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I currently use Star Hub for the one to one swimming lessons for my son with ALN. The experience has been truly a joy to bring him to and it's all thanks to some really wonderful staff. Alex in partic... See more
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Lovely friendly and helpful staff at Star Hub Swimming Lessons are very engaging and teachers always show support and make lessons fun - my daughter enjoys swimming and is always excited to go to Sta... See more
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My daughter joined the lifesaving club in September and has had a fantastic time learning useful life skills and making new friends in the process. In her time with the club the instructors and assist... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Splott Road, CF23 5HW, Splott, United Kingdom
4.3
Excellent
26 reviews
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HAPPY LITTLE SWIMMER
Excellent customer service, thoroughly professional and enjoyable swimming lesson. Beaming and confident little swimmer impatiently waiting for the next lesson!!
September 24, 2024
Reply from Better - Star Community Hub
Good evening Lawrence,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your feedback with us.
It brings us immense joy to learn that your child had a wonderful experience during their first swimming lesson at the Star Hub. Their enjoyment and comfort are of utmost importance to us, and we are thrilled to hear that they had a positive and fulfilling experience.
We are committed to providing a safe, nurturing, and enjoyable environment for all our students, and we are grateful for the opportunity to be a part of your child's learning journey.
Once again, thank you for your valuable feedback. We look forward to continuing to support your child's progress and providing exceptional experiences at the Star Hub. If you have any further comments or suggestions, please do not hesitate to share them with us.
Warm regards,
Charmaine
Cardiff Lifesaving Club
My daughter joined the lifesaving club in September and has had a fantastic time learning useful life skills and making new friends in the process. In her time with the club the instructors and assistants have been brilliant and helped her to achieve two qualifications.
June 21, 2024
Unprompted review
Reply from Better - Star Community Hub
Subject: Positive Feedback on Your Daughter's Lifesaving Course
Dear Darren,
I hope this message finds you well. I wanted to express my gratitude for taking the time to provide feedback on your daughter's experience with the Lifesaving Course. Your positive comments have truly made our day.
It brings us immense joy to learn that your daughter is thoroughly enjoying the Lifesaving Course and has accomplished the remarkable feat of achieving two qualifications since her enrollment. This is a testament to her dedication and the quality of the program. We are honoured to be a part of her journey to becoming a proficient lifesaver.
We sincerely appreciate your support and trust in our program. Please do not hesitate to reach out if you have any questions or if there's anything else we can assist you with.
Wishing your daughter continued success and fulfilment in her lifesaving endeavours.
Warm regards,
Charmaine
Signed up for two memberships instead…
Signed up for two memberships instead of one.
The pro-rata fee was wrong.
Organising a refund is a length process.
May 3, 2024
Reply from Better - Star Community Hub
Hi
Thank you for your review.
We kindly ask for your patience as our refund team diligently works to process your request.
It may take up to 14 days for them to thoroughly investigate and respond to you directly with a status update.
We apologise for any inconvenience this may cause and appreciate your understanding.
Kind Regards
Amir
Mixed changing rooms are not what I…
Mixed changing rooms are not what I expected
I won’t be continuing membership
September 17, 2023
Reply from Better - Star Community Hub
Hi Mark,
Thank you for your review.
We are sorry to hear you are not happy with the changing facilities at Star Hub. You might want to visit one of our other centres in Cardiff and checking to see if they have changing facilities which you would be more comfortable using.
Warm Regards
Hazal
Kieran was amazing sorting everything…
Kieran was amazing sorting everything out for me
August 7, 2023
Unprompted review
Reply from Better - Star Community Hub
Good Evening Kieran,
Thank you for your review.
We are really happy to hear that Kieran was supportive and professional when assisting you with membership queries. We hope you are now able to continue with your Health & Fitness at the Star Hub. I will ensure your lovely feedback is passed onto the centre for Kieran's attention.
Hope this helps.
Kind regards,
Charmaine
Excellent Intensive Courses - STAR Hub
I cannot express enough gratitude to Kieran and Alex for the incredible swimming intensive courses they provided for my children. These two dedicated members of staff have truly made a significant impact on our family's life, and I am thrilled to share our experience.
From the moment we signed up for the swimming intensive courses, Kieran and Alex demonstrated an unmatched level of professionalism, enthusiasm, and expertise. Their passion for teaching and their genuine care for each child's progress were immediately evident. They went above and beyond to ensure that my children felt comfortable, safe, and excited to learn.
Throughout the intensive courses, Kieran and Alex exhibited exceptional teaching skills. They tailored their instruction to each child's individual needs and learning pace, ensuring that no one was left behind. It was truly remarkable to witness the transformation in my children's swimming abilities in such a short period of time. Their patience, encouragement, and unwavering support were instrumental in boosting my children's confidence in the water.
What truly sets Kieran and Alex apart is their ability to create a fun and engaging learning environment. They skillfully balanced structured lessons with enjoyable activities, ensuring that every session was not only educational but also enjoyable for my kids. As a parent, it's heartwarming to see my children eagerly look forward to their swimming lessons and come home with stories of the exciting skills they've learned.
I must also commend Kieran and Alex for their exceptional communication. They kept us well-informed about our children's progress, strengths, and areas for improvement. Their willingness to answer questions, address concerns, and provide valuable feedback further emphasized their dedication to their craft.
In conclusion, I wholeheartedly recommend Kieran and Alex for their outstanding swimming intensive courses. Their dedication, expertise, and ability to create a positive and nurturing learning environment have given my children the invaluable opportunity to learn how to swim confidently. They are not just instructors; they are true mentors who have made a lasting impact on our family. Thank you, Kieran and Alex, for your exceptional work and for providing my children with the gift of swimming!
Sincerely,
Emily.
August 7, 2023
Unprompted review
Reply from Better - Star Community Hub
Good Evening Emily,
Thank you for your amazing review.
We are delighted to hear of the wonderful service provided to you by Kieran and Alex. We are very proud to hear that they provided an exemplary service and answered all your questions in regards to our swimming lessons. We hope your children can continue to enjoy their swimming lessons at the Star Hub with Kieran and Alex.
I will ensure to pass on your lovely feedback for the attention of the Star Hub so this can be passed onto Kieran and Alex.
Hope this helps.
Kind regards,
Charmaine
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