Gunna say everything was good but I have to go to 1 star as the customer service ruined it to be told that you can’t change a direct debit then been waiting 30 mins on a phone call to be hung up on an... See more
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Location
Switch locationTemplemore Avenue 96, BT5 4FW Belfast, Northern Ireland, GB
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I brought my two daughters to start swimming lessons in templemore baths I was greated by friendly coach Wendy who gave me all the info I needed about the lessons I left my girls with Evan who had gre... See more
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Hi. I'm a teacher at a local school in East Belfast. We've used Templemore Swimming Baths for school swimming lessons over recent weeks. I can whole heartedly recommend it. From the initial booking... See more
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Called today to enquire about memberships at the new Templemore gym, spoke with Lorraine and was taken aback by her customer service. She was lovely, very engaging, kind, funny and very informative. A... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Templemore Avenue 96, BT5 4FW, Belfast, Northern Ireland, United Kingdom
4.0
Great
58 reviews
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Reply from Better - Templemore Baths
Hi Stephen,
Thank you so much for your kind words! We're thrilled to hear that our staff made you feel welcome at the Templemore Baths and that you found everything convenient. We look forward to serving you again soon!
Kind regards,
Charmaine
Only one pool open and gym is t great
Only one pool open and gym isnt great... Disappointed
April 2, 2025
Reply from Better - Templemore Baths
Hi Philip,
Thank you for sharing your feedback.
We're sorry to hear that you were disappointed with your experience at the Templemore Baths. We understand how important amenities like the pool and gym are, and we apologise for any inconvenience caused. We’re currently working on improvements and will take your comments into consideration as we strive to enhance our guests' experience. We hope you’ll give us another opportunity to exceed your expectations in the future.
Kind regards,
Charmaine
Great spot!
Staff always lovely and friendly and the facilities are great! :)
January 26, 2025
Unprompted review
Reply from Better - Templemore Baths
Hi Sian
Thank you for your review.
It is great to see you had a lovely experience at the Templemore Baths and you have had the opportunity to meet the centre staff.
We hope you continue to enjoy your time with us and thank you for choosing Better!
Kind Regards
Amir
Reply from Better - Templemore Baths
Hi Riyanshi,
Thank you so much for sharing your feedback!
We're thrilled to hear that you had a good experience at Templemore Baths. We always strive to create positive and memorable interactions, so it’s great to know we hit the mark. If there’s anything specific that stood out to you or any suggestions for improvement, feel free to share – we’d love to hear more!
Looking forward to serving you again soon!
Kind regards,
Charmaine
School Swimming Lessons experience
Hi. I'm a teacher at a local school in East Belfast. We've used Templemore Swimming Baths for school swimming lessons over recent weeks. I can whole heartedly recommend it. From the initial booking stage to the onsite support from all staff at the Centre, we have been looked after well beyond my expectations. The staff are simply excellent. Our pulils have loved the experience!!
January 13, 2025
Unprompted review
Reply from Better - Templemore Baths
Hi Mark,
Thank you so much for your kind words!
We’re thrilled to hear that you and your students have had such a positive experience at Templemore Swimming Baths. It’s fantastic to know that the booking process and our staff support exceeded your expectations. We’re grateful for your recommendation and are so pleased that your pupils have enjoyed their time with us.
We look forward to welcoming you all again in the future!
Kind regards,
Charmaine
The staff are a wonderful
The staff are a wonderful, attention and helpful. The gym it's very new.
February 18, 2025
Reply from Better - Templemore Baths
Hi Roselene
Thank you for your review.
We are delighted to hear that you are pleased with the new gym and equipment at Templemore Baths, and that the staff have been able to assist you with any enquiries you may have had.
We hope you continue to enjoy your experience with us and thank you for choosing Better.
Kind Regards
Amir
good site and you get all the help you…
good site and you get all the help you need,
spa rooms need deep cleaning once in while as plenty of slime and gork in the steam room tiles or under the sauna chairs a little bleach can help once in a while .
February 18, 2025
Reply from Better - Templemore Baths
Dear Robert,
Thank you for your valuable feedback.
We are pleased to learn that you found our website beneficial. We sincerely appreciate your observations regarding the spa rooms. We will ensure that the specific areas you highlighted are addressed to provide a cleaner and more enjoyable experience for all patrons. Your suggestion regarding deep cleaning with bleach has been duly noted, and we will explore opportunities to enhance the maintenance of those facilities.
Once again, thank you for sharing your insights with us.
Kind regards,
Charmaine
everything is too complicated
everything is too complicated , I just want to arrive , swim and go home. couldn't be bothered with apps and bookings . . . what's the point of going through the hassle of booking a lane and then getting there only to find that you can't use the pool because its too full
January 7, 2025
Reply from Better - Templemore Baths
Good Evening Carl,
Thank you for taking the time to provide us with your review. We greatly appreciate your input as it helps us improve our services.
I would like to kindly remind you that we highly encourage all our customers to book their sessions in advance through our online platform. This not only guarantees a time slot for the activity they wish to participate in but also helps us manage capacity during peak hours.
I sincerely apologize for any inconvenience you may have experienced with the pool being particularly busy during your visits. Our swim sessions are indeed very popular, and we strive to accommodate as many guests as possible while ensuring a safe and enjoyable experience for everyone.
If you have any further concerns or suggestions, please feel free to reach out. Your satisfaction is important to us.
Best regards,
Charmaine
The times that the sauna and steamroom…
The times that the sauna and steamroom are open is frustrating. And having to book a slot isn't ideal. The steamroom isn't working or wasn't the other day when I was there. And there is no streamroom or sauna in the Lisnasharragh facility which is disappointing
October 28, 2024
Reply from Better - Templemore Baths
Hi Sam,
Thanks for your review.
We are sorry to hear you are unhappy with the opening times of the healthsuite at Templemore.
Due to cleaning and time needed for the sauna and steam to heat up, there can be reduced hours in comparison to other activities in the centre.
We encourage all customers to book slots, as there is only so much space in the healthsuite and we want to ensure all customers who wish to attend have the opportunity to use the facilities.
Warm Regards
Hazal
Modern, spotless facilities
Really modern, well equipped gym. Was absolutely spotless. Looking forward to going back.
October 28, 2024
Reply from Better - Templemore Baths
Hi Olivia
Thank you for your review.
It is great to see you are enjoying your experience at the Templemore Baths and are pleased with the gym equipment available!
We hope you get the chance to try out all the other facilities!
Kind Regards
Amir
It’s a nice place with good equipment…
It’s a nice place with good equipment to work with, the fitness classes are great, instructors are punctual and over all helpful
October 1, 2024
Reply from Better - Templemore Baths
Hi Janet
Thank you for your review
We are delighted to see you enjoying your time at the Templemore Baths. It’s great that you have had the chance to try the fitness classes, and the instructors are providing excellent sessions.
Thank you for choosing Better
Kind Regards
Amir
Extremely ignorant Receptionist , Julie ... Templemore Baths
She lied to my face , was unhelpful and ignorant towards me and my disabled friend - I had to ask for a Manager ... the manager Andy came - she wasted close to 30min - When went to Sauna / Spa it was empty ... I was the only person the Sauna ... this person lied to my face - discouraged me from using the facility -I feel deeply offended - I feel discriminative treatment towards me and my disabled friend was wholly unacceptable. - I want this matter dealt with.
September 14, 2024
Reply from Better - Templemore Baths
Good Afternoon Julia,
Thank you for your recent email.
I am very sorry that you were given incorrect information by a member of staff at the Templemore Baths. If you wish to make a formal complaint in regards to this matter please do this via the below link and we can then escalate this to the centre manager on your behalf.
Better | Contact Us (https://www.better.org.uk/contactus)
Hope this helps.
Charmaine
The guy who was in the pool with lori…
The guy who was in the pool with lori and kodi this morning at 9am in templemore baths was fantastic with them they really enjoyed it this morning thank you so much
September 14, 2024
Reply from Better - Templemore Baths
Good afternoon Parent,
I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for your thoughtful review.
It brings us immense joy to learn that your children are thoroughly enjoying their swimming lessons at the Templemore Fitness Centre. Knowing that they are having a positive and enriching experience brings great satisfaction to all of us here at the centre.
Furthermore, we are incredibly proud to hear that our swimming instructor demonstrated not only patience but also a high level of professionalism while guiding your children through their lessons. Their dedication to fostering a positive and supportive learning environment is truly commendable, and we are grateful for the positive impact they have had on your children's swimming journey.
Thank you once again for sharing your experience, Kodi. Your kind words serve as a source of motivation for our team to continue delivering exceptional service to all our valued members. If there is anything else we can do to enhance your experience with us, please do not hesitate to reach out.
Warm regards,
Charmaine
Reply from Better - Templemore Baths
Good Afternoon Michelle,
Thank you for your review.
We are delighted to hear that your child is enjoying their lessons at the Templemore Baths.
Our swimming instructors undergo rigorous training to ensure that they can provide high-quality swimming lessons tailored to individuals of all ages and skill levels. We sincerely hope that your child continues to benefit from our swimming program.
Furthermore, we are delighted to hear about your positive experience with the well-maintained facilities. We hope you continue to enjoy the swimming lessons at the Templemore Baths.
Kind regards,
Charmaine
Very good place
August 21, 2024
Reply from Better - Templemore Baths
Good Afternoon Michele,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Templemore Swim & Fitness Centre. We hope you continue to enjoy this facility and the great activities they have available.
Warm regards,
Charmaine
Reply from Better - Templemore Baths
Good afternoon Chris,
I wanted to take a moment to express our gratitude for your recent review.
We are absolutely thrilled to learn that you are thoroughly enjoying your membership at Templemore Baths. It brings us great pride to know that our staff members have been providing you with a friendly and helpful service and that the centre exudes a relaxing atmosphere for you to unwind in. We hope you continue to enjoy this facility and the great activities they have on offer.
Warm regards,
Charmaine
Great facilities and service
June 25, 2024
Reply from Better - Templemore Baths
Hi Miss Bernadette
Thank you for your review
We are very pleased to see that you are happy at our Templemore Baths and we hope this continues and you enjoy your time using the different facilities and services we offer.
Kind Regards
Amir
Reply from Better - Templemore Baths
Hi Jacqueline,
Thank you for your review.
We are so delighted you are enjoying Templemore Baths. I recently visited the centre myself and fell in love with it too!
If you haven't visited the historical side, please make sure you give it a visit and also try the heated beds in the Sauna/Steam area - I didn't want to leave!
Warm Regards
Hazal
Fantastic facility and staff
Finn loves his swimming lessons at the fabulous Templemore Baths.
April 19, 2024
Reply from Better - Templemore Baths
"Dear Brianh,
I hope this message finds you well. I wanted to take a moment to express our gratitude for taking the time to leave us a review. Your feedback is much appreciated.
We are thrilled to hear that your son is thoroughly enjoying his lessons at the Templemore Leisure Centre. It brings us tremendous joy to know that we are making a positive impact on his learning and development.
Thank you again for your kind words, and please do not hesitate to reach out if you have any further feedback or questions.
Best regards,"
Charmaine
Reply from Better - Templemore Baths
Hi Krzysztof,
Thank you for your review.
We are so delighted to hear you are enjoying Templemore Baths - it really is a fantastic centre with a brilliant mix of history and modern facilities.
If you haven't yet visited the historic baths section, please do so. It really is amazing.
Warm Regards
Hazal
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