Attended the gym as member as long ago as before Covid. Just joined again and found a lot of new equipments that compares with any other modern gym. Coupled with family based activities like swimming... See more
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Location
Switch location1 Thamesmere Drive, SE28 8RE Thamesmead, GB
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I’m loving it!!! Lovely tutor with absolute control over the class. As a matured adult I find the participants well balanced. Starting seeing results as a matter of fact.
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I dislike that the water is cold instead of warm as they told my mom . No real instructor, just a lady not even inside the water and telling u what to do, meaning if the adult u came in with doesn't... See more
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I love the environment, it's very nice and clean. The staff are friendly with easy communication and equipment
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
1 Thamesmere Drive, SE28 8RE, Thamesmead, United Kingdom
4.3
Excellent
63 reviews
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i cant swim anymore
hi i'm a gym member of your thamesmead site staff are lovely especially lawrence who will allways make you feel welcome when he's on shift. i use gym everyday but recently for health wise i have started swimming every week twice a week 2 weeks ago i had to ask staff to turn up the showers as they were freezing which i hadn't experienced before and then they were scolding hot i got out the showers and then another swimmer exsperienced the same she could not even shower herself down it was that hot i did complain and next time it was a little warmer today i couldn't even swim i got in the pool and it was the coldest it's been i had to get out i told lewis and i said i will not becoming swimming no more he put hes thumbs up and politely said ok. is this an answer ? i don't pay a membership to feel freezing cold to not even be able to warm up wot happened to exercise and swimming for health which is why i have been put on the health wise scheme lewis said we don't control the temperature but i know it was not the same today if its not controlled why does the temperature differ from a luke warm which is comfortable to a hot turkish bath to freezing and uncomfortable can u be like this with temperatures and still exspect people to pay to go swimming and have memberships
July 24, 2025
Unprompted review
Reply from Better - Thamesmere Leisure Centre
Hi there,
Thank you for taking the time to share your experience at our Thamesmead site. We’re really pleased to hear that you’ve found our team welcoming, especially Lawrence — we’ll make sure to pass on your kind words to him.
We’re genuinely sorry to hear about the issues you've had with the shower and pool temperatures. We completely understand how frustrating and uncomfortable that must have been, especially when you're attending regularly as part of the Healthwise programme. It’s important to us that all our facilities support your health and fitness goals in a safe and comfortable environment.
Your feedback has been passed to the management and maintenance teams for urgent review. While our team on site may not directly control the temperature systems, we are investigating the inconsistencies to ensure this doesn’t continue. Reliable water temperature is essential — you should never feel discouraged from using the facilities you're paying for.
We’d also like to apologise if the response you received on the day didn’t feel supportive. That’s not the level of service we aim to provide, and we will look into that too.
Thank you again for your feedback — it helps us improve.
Warm regards,
Charmaine
The instructor was helpful and gave us…
The instructor was helpful and gave us good advice.
July 22, 2025
Reply from Better - Thamesmere Leisure Centre
Hi Mrs J
Thank you for your review.
It is great to see the fitness instructors at Thamesmere Leisure Centre have been able to assist and provide good advice.
We hope you can use the information you have learnt in your gym sessions!
Kind Regards
Amir
Great friendly staff
Great friendly staff. Everything is well organised and the changing rooms are always clean and tidy. Customers using the centre are also friendly and very welcoming. There is also good variety of classes.
July 17, 2025
Reply from Better - Thamesmere Leisure Centre
Hi Eileen
Thank you for your review.
We are very happy to hear that you’ve had such a positive experience with our staff, facilities, and classes. It’s also lovely to hear that the welcoming atmosphere extends to our members too.
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Reply from Better - Thamesmere Leisure Centre
Hi Obunike
Thank you for your review.
We are very pleased to see the staff at the Thamesmere Leisure Centre have been able to assist and provide a great service.
If you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
Amazing teachers
The teachers who teach my daughter laila on a Tuesday evening are absolutely fantastic! I like that they take no messing around from the kids to enable them learning constantly! Amazing teachers!
June 2, 2025
Reply from Better - Thamesmere Leisure Centre
Hi Karen,
We’re so happy to hear that our Thamesmere Leisure Centre Swim Team is doing a great job teaching our young swimmers. We truly believe that swimming is a vital life skill that everyone should have the opportunity to learn, and it’s wonderful to know that our team is helping build confident swimmers.
Thank you for sharing this with us—our Centre Team will be absolutely delighted to hear your kind words.
We look forward to seeing you again soon!
Kind Regards,
Sarah H
I'm writing this on behalf of my…
I'm writing this on behalf of my granddaughter all the staff are friendly and helpful
June 9, 2025
Reply from Better - Thamesmere Leisure Centre
Hi Rosemary
Thank you and your granddaughter for the review!
We are very pleased to see that the staff at the Thamesmere Leisure Centre are creating a friendly atmosphere and have been able to help when needed.
We hope you and your granddaughter continue to enjoy using the facilities, and thank you for choosing Better.
Kind Regards
Amir
he service I received was the worst
he service I received was the worst. My son’s lessons were moved from Thursday to Saturday so he can have lessonswith instructors, even though it was confirmed multiple times that no parents needed to be at water for the swimming lessons before swapping the days. Unfortunately, this change was not actioned as intended, and he missed opportunity. This has been the worst service ever.
June 14, 2025
Reply from Better - Thamesmere Leisure Centre
Hi Deepak
Thank you for your review.
We are very sorry to hear about the frustration and disappointment caused by the changes to your son’s swimming lessons.
We understand consistency and clear communication are key when it comes to your child’s activities, and we sincerely apologise for the confusion and the missed opportunity this caused.
An email has been sent to you directly regarding the lesson change from Thursday to Saturday, and we will be happy to assist with this.
Kind Regards
Amir
I had a good experience at Thamesmead…
I had a good experience at Thamesmead everyone was very helpful changing rooms were very clean
June 3, 2025
Reply from Better - Thamesmere Leisure Centre
Hi Ricky,
Thank you so much for your kind words! We're delighted to hear that you had a good experience at Thamesmead and found our team helpful and the changing rooms clean. We look forward to welcoming you back again soon! 😊
Kind regards,
Charmaine
Reply from Better - Thamesmere Leisure Centre
Dear Hugo,
I hope this message finds you well.
Thank you very much for sharing your thoughts with us! We truly appreciate it. We are genuinely excited to be included in your gym experience and family activities. It means a lot to us to be part of such important aspects of your life.
We look forward to creating many more wonderful memories together with Better in the future! Here’s to cultivating a vibrant community and enjoying countless great moments ahead.
Warm regards,
Charmaine
It was good for me and I enjoy myself.
May 7, 2025
Reply from Better - Thamesmere Leisure Centre
Hi Esther,
Thank you so much for taking the time to share your feedback!
We’re absolutely thrilled to hear that you had a wonderful experience with us at the Thamesmere Leisure Centre. It's always our goal to provide memorable moments for our guests, and it’s rewarding to know we hit the mark with you. We can’t wait to welcome you back soon so that you can enjoy more of what we have to offer. If there’s anything specific you’d like to experience next time, feel free to let us know!
Best regards,
Charmaine
Reply from Better - Thamesmere Leisure Centre
Hi Daniel,
Thank you for your kind words! We’re so glad to hear that you’re enjoying our facilities at Thamesmere Leisure Centre.
It’s always great to know that our customers are happy with their experience, and we truly appreciate you taking the time to share this with us.
Kind regards,
Sarah H
Reply from Better - Thamesmere Leisure Centre
Hi Kore,
Thank you for your great feedback!
We’re so pleased to hear that we’ve been able to provide excellent customer service for you. We truly appreciate you taking the time to share your experience.
We look forward to seeing you again soon, and thank you for your continued support.
Best regards,
Sarah H
Thamesmere
I joined Better roughly ten years ago. The staff at Thamesmere (London) is amazing, and on the few occasions I've contacted the customer service, I've received great support. Thank you!
February 25, 2025
Unprompted review
Reply from Better - Thamesmere Leisure Centre
Hi Pierluigi,
Thank you so much for your kind words!
We're thrilled to hear that you've had such a positive experience at the Thamesmere Leisure Centre over the years. Our team always aims to provide excellent service, so it’s great to know that we've been able to support you whenever needed. We truly appreciate your loyalty and feedback—thank you for being a part of Better!
Kind regards,
Charmaine
Pleasant space and service
My instructor I don’t remember her name (currently pregnant) knows her job well and conveys confidence. The environment feels safe and welcoming. The temperature of the pool is beautiful.
February 14, 2025
Reply from Better - Thamesmere Leisure Centre
Hi Nakia,
I want to extend my heartfelt thanks for your kind and thoughtful words. It truly means a lot to us!
We’re thrilled to hear that you felt a strong sense of confidence in your instructor's abilities. It’s important to us that our students feel supported and guided throughout their experience. Additionally, we’re delighted that you found the environment to be both safe and welcoming—it’s a priority for us to create a positive atmosphere for everyone who walks through our doors.
I’m also glad to hear that the pool temperature contributed to your overall comfort during your lessons. The right environment can make such a difference when learning to swim.
Please join me in extending our best wishes to your instructor as she navigates this exciting time in her life with her pregnancy. We hope she enjoys every moment of it. We truly look forward to seeing you again soon for more swimming sessions—there’s always something new to learn!
We look forward to seeing you in the centre again soon.
Kind regards,
Charmaine
Fantastic Centre
I’ve been a member for a few years at this centre and the management team have always been very kind and helpful with me. It’s really nice to see new equipment added in to the gym which has improved my training sessions significantly. I also went for my first fitness swim the other week as I have started to become a hybrid athlete and I thoroughly enjoyed my experience. 5 stars
February 17, 2025
Unprompted review
Reply from Better - Thamesmere Leisure Centre
Good Afternoon Jack,
Thank you so much for your lovely review.
We're thrilled to hear that you’ve had a positive experience with our management team and that the new equipment has enhanced your training sessions at the Thamesmere Leisure Centre. It's fantastic to know that you enjoyed your first fitness swim as well – we’re excited for you on your journey to becoming a hybrid athlete! Your kind words mean a lot to us, and we're grateful to have you as a member. Looking forward to supporting you in your continued fitness journey! ⭐️💪
Kind regards,
Charmaine
The fitness classes are excellent
The fitness classes are excellent, and our instructors are great, they told us what each exercise does for your body, we just got some new equipments that help with our exercises
February 13, 2025
Unprompted review
Reply from Better - Thamesmere Leisure Centre
Hi Folasade
Thank you for your review.
We are delighted to hear that you are enjoying the fitness classes and the new equipment at the Thamesmere Leisure Centre, and that the Fitness Instructors are supporting you on your journey with us.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Very good clases
Very good clases. Variety and quality. Fun and encouraging fitness classes.
February 13, 2025
Unprompted review
Reply from Better - Thamesmere Leisure Centre
Good Evening Pilar,
Thank you so much for your kind words!
We're thrilled to hear you're enjoying the variety and quality of our fitness classes at Thamesmere Leisure Centre. It’s great to know that you find them fun and encouraging – that's exactly what we aim for! We look forward to seeing you in more classes soon. Keep up the fantastic work!
Kind regards,
Charmaine
Amazing instructors
Amazing instructors, classes and community however there isn’t enough equipment
February 13, 2025
Unprompted review
Reply from Better - Thamesmere Leisure Centre
Hi Sarah
Thank you for leaving a review.
It is great to see you are enjoying the classes and the community atmosphere created at the Thamesmere Leisure Centre.
We hope you continue to enjoy your time with us and we will pass on your feedback regarding the gym equipment.
Kind Regards
Amir
Very good
Very good
Warm welcome from reception and enjoyed my activity 👍
February 10, 2025
Unprompted review
Reply from Better - Thamesmere Leisure Centre
Hi Damallie,
Thanks for your review.
We are so pleased to hear that you are enjoying Thamesmere!
Warm Regards
Hazal
I've been a member for 20 years
I've been a member for 20 years. I give 5 stars for the centre and its staff but 1 star for the way the central facilities management team have handled the water temperature of the pool and showers over the past few months and the replacement of the old boilers. Even school swimming has been cancelled on several occasions because the pool temperature has been too low. It has spoiled the experience for many!
The staff at the centre are great, friendly and helpful.
I've recently started going to the Friday coffee mornings held in the reception area. What a great idea bringing people who use different activities in the centre together for a free cup of coffee/tea, even though I don't drink either they manage to find me some peppermint tea from somewhere. Keep up the good work and here's hoping the central facilities team pull their socks up re the water temps
February 5, 2025
Unprompted review
Reply from Better - Thamesmere Leisure Centre
Hi Robert,
Thanks for your review.
We are happy to hear you are so appreciative of the warm spaces initiative we have implemented and that the staff in centre have been so helpful!
Warm Regards
Hazal
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