Better - Vauxhall Leisure Centre Reviews 

116
TrustScore 4 out of 5

4.0

50 South Lambeth Road, SW81DY vauxhall, GB


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Rated 2 out of 5 stars

Overpriced. The weight lift area in Vauxhall is very limited. They expanded it into another room but the equipment has stayed the same. The sauna annoyingly shut down during the day for non-sense reas... See more

Company replied

Rated 5 out of 5 stars

The Staff are really helpful. I’m currently doing Swimming Lessons with David who is an exceptional teacher. The Gym is great and really clean. An all round fantastic Better leisure centre.

Company replied

Rated 5 out of 5 stars

Very good, community based company that treat clients like family. Fantastic facility, friendly staff and healthy mind and body. The manager has soo much experience he really lifts swimming session... See more

Company replied

Rated 5 out of 5 stars

I’ve done yoga class , core conditioning, Pilates class , group cycle with Volkan he made the class absolute fun will definitely book him every single time . Everyone here is so attentive and friendl... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • 50 South Lambeth Road, SW81DY, vauxhall, United Kingdom

4.0

Great

TrustScore 4 out of 5

116 reviews

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4.0

All reviews

(116)

5,320 reviews in the last 12 months

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Rated 5 out of 5 stars

Promptly Reply My Email

The customer service staff replied my email promptly.

June 12, 2026
Better - Vauxhall Leisure Centre logo

Reply from Better - Vauxhall Leisure Centre

Hi Pui

Thank you for your review. 

We are very pleased to see that our Customer Service Team have been able to assist promptly, and please let them know if you have any further questions!

Kind Regards

Amir

Rated 5 out of 5 stars

Good experience

Good experience

June 24, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Aman

Thank you for your review. 

We are very pleased to see that you have enjoyed your experience at Vauxhall Leisure Centre, and we hope to see you again soon!

Kind Regards

Amir

Rated 5 out of 5 stars

The Staff are really helpful

The Staff are really helpful. I’m currently doing Swimming Lessons with David who is an exceptional teacher. The Gym is great and really clean. An all round fantastic Better leisure centre.

June 20, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi John,

Thank you for your kind feedback.

We are delighted to hear that you have found our team helpful and that you are enjoying your swimming lessons with David.

It is fantastic to know that his teaching has made such a positive impact, and we will be sure to pass on your comments to him.

We are also pleased to hear that you are enjoying the gym and the cleanliness of the facilities.

Warm Regards,

Hazal

Rated 2 out of 5 stars

Overpriced

Overpriced. The weight lift area in Vauxhall is very limited. They expanded it into another room but the equipment has stayed the same. The sauna annoyingly shut down during the day for non-sense reasons and the opening times vary every day. For what it offers it's worth a fraction of what it costs.

May 31, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Andrew,

Thank you for sharing your feedback about Vauxhall Leisure Centre.

We're sorry to hear that the weight area hasn't been meeting your expectations in terms of both the range of equipment and its condition, despite the expansion. We understand how important it is to have access to the right kit, and your feedback in reference to the gym and the sauna has been passed on to the team there.

Warm Regards,

Hazal

Rated 5 out of 5 stars

The training classes with Angelique…

The training classes with Angelique were absolutely fantastic. The HIIT and core sessions were motivating, well-structured, and enjoyable, no matter your fitness level. Angelique brings amazing energy and encouragement to every class, making workouts both challenging and fun. The staff were also incredibly friendly, welcoming, and always happy to help with any questions or support needed.

This company does an excellent job creating a positive and supportive environment for members. The trainers are knowledgeable and motivating, the classes are engaging and effective, and the staff consistently provide outstanding customer service. They truly make people feel comfortable, encouraged, and excited to come back.

May 14, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Simon,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying the training classes with Angelique at Vauxhall Leisure Centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received and that you recognise the great efforts we put into supporting and motivating our customers.

Warm Regards

Hazal

Rated 5 out of 5 stars

Great experience

We had our first swimming lessons last Monday it was great.

May 4, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Laura, 

Thanks for sharing your feedback. 

It’s good to hear your first swimming lesson went well and that you had a great experience.

We hope you continue to enjoy the sessions.

Warm regards, 

Azaria

Rated 5 out of 5 stars

Yeah it was good very pleased with…

Yeah it was good very pleased with outcome

May 5, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi John 

Thank you for your review. 

It is great to see that you enjoyed your experience at Vauxhall Leisure Centre, and we hope to see you again soon!

Kind Regards

Amir

Rated 1 out of 5 stars

Definitely Not the Promised Upgrade!

We’ve been members at the Vauxhall Centre for the past couple of years and have always enjoyed the mid-day fitness classes, despite not the largest of studios. So we were excited to see signage that said they were “moving and upgrading” the fitness class studio. Well, the studio for fitness classes has moved — but it is definitely not the promised upgrade! Not only is the new space (on the ground floor by reception) tons smaller, there is no access to lockers, restroom, or even a water fountain on this floor!! And instructors have to carry circuit class equipment not just down the hall from the gym, but down a floor as well. And, with the significantly reduced space, that means significantly fewer people can fit in each class. So disappointing and really feels that the fitness class audience is getting the short end of the stick, despite their promise of “upgrading your fitness class studio”. (The “upgrade” signage is still up too.).

April 20, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Mrs Leavitt,

Thank you for your review!

We really appreciate your support over the past couple of years.

We’re deeply saddened to hear how disappointing the new fitness class studio has been for you. 

We understand your concerns around the reduced space, lack of nearby facilities, and the impact this has had on both class capacity and the overall experience, and we apologise for any inconvenience this has caused.

We're more than happy to share your comments with the wider team for further review, particularly regarding the studio size, accessibility to lockers and amenities, signage and the practical challenges for both members and instructors. 

Thank you again for your feedback!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Swimming

Better Experience

April 20, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Muhammed,

Thank you for your wonderful review!

We're overjoyed that you're enjoying your swimming sessions with us at Vauxhall Leisure Centre.

We can't wait to see you again soon!

Warm Regards,

Kaisha

Rated 3 out of 5 stars

What makes Better gym good is that…

What makes Better gym good is that everything is included in your membership, swim, classes, etc. My only snag with better is the app, when trying to book classes it doesn't always work. Also gym equipment is not owned by gym it is leased so repairs take time which is annoying for consistency of workouts.

April 13, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Gary,

Thank you for your review!

It's amazing to hear that you appreciate the variety of facilities you have access to with your Membership.

We also appreciate your feedback regarding the Better UK App and the equipment we offer in our gym space.

We apologise for any inconvenience caused by the delay in our repairs.

Thank you again for sharing your review!

Warm Regards, 

Kaisha

Rated 3 out of 5 stars

Overall very good gym

Overall very good gym. Very good facilities. Only thing would want is more machines for more muscle variation. E.g pec fly machine etc. also more benches for the weights area. Other than that. It’s very very good.

April 5, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi,

Thanks for your review.

We are so pleased to hear that you are enjoying Vauxhall Leisure Centre and we appreciate your feedback in reference to the gym equipment!

Warm Regards

Hazal

Rated 3 out of 5 stars

Half of the premises I visited are not…

Half of the premises I visited are not clean enough and steam rooms or Sauna are always crowded.

April 8, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Roberto,

Thank you for sharing your feedback. We are truly sorry to hear of your experience at Vauxhall Leisure Centre.

We have passed on your feedback to the centre so they can look at improving.

Kind regards,

Hazal

Rated 5 out of 5 stars

Very good

Very good, community based company that treat clients like family. Fantastic facility, friendly staff and healthy mind and body.
The manager has soo much experience he really lifts swimming sessions. My son is no longer afraid of water and is becoming an independent swimmer.

March 27, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Meriem

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying the use of Vauxhall Leisure Centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

We have also passed on your comments to the centre!

Warm Regards

Rachel

Rated 5 out of 5 stars

I thank the entire team

I thank the entire team, especially Tania.

March 5, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Carlton,

Thank you for your fantastic review!

We're thrilled to hear that you've had an amazing experience with our team, especially Tania.

We can't wait to see you again soon!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Love working out here

Clean facilities, equipment where it should be, staff helpful, friendly and knowledgeable.

February 18, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Liz,

Thanks for your review.

We are so pleased to hear that you are enjoying Vauxhall Leisure Centre and that the staff have been so friendly and helpful!

Warm Regards

Hazal

Rated 4 out of 5 stars

Too busy no spaces in Sonias Yoga she…

Too busy no spaces in Sonias Yoga she is fantastic

February 4, 2026
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Reply from Better - Vauxhall Leisure Centre

Hello Margarita,

Thank you for your 4-Star review.

We are happy to know that you are enjoying the Yoga Classes at The Vauxhall Leisure Centre.

Kind Regards.

Rated 5 out of 5 stars

The staffs are polite and ready to…

The staffs are polite and ready to assist, the facilities are clean and everything is in order. It makes it easy even for newbies to enjoy it.

January 12, 2026
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Reply from Better - Vauxhall Leisure Centre

Hi Ngunjiri,

Thanks for your review.

We are so pleased to hear that the staff at Vauxhall Leisure Centre have been so polite and helpful and that you are enjoying the facilities!

Warm Regards

Hazal

Rated 5 out of 5 stars

Exceeded expectations

I have just joined my local Better centre and am so positively surprised by the facilities, cleanliness, quality of the fitness classes, equipment. The membership fee, at the same time, is truly affordable which I was looking for. So far, Better have exceeded all my expectations.

January 4, 2026
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Reply from Better - Vauxhall Leisure Centre

Hello Jurgita,

Thank you very much for your 5-star review.

We are happy to know, that you are enjoying your time with Better.

Kind regards

Rated 4 out of 5 stars

Swimming pool temperature

The place is nice
But the swimming pool is really cool so I couldn’t swim
But the rest was perfect

Thanks

November 16, 2025
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Reply from Better - Vauxhall Leisure Centre

Hi Viviana

Thank you for your review. 

We are pleased to see you see you enjoyed your experience at Vauxhall Leisure Centre, and we appreciate your feedback. 

Kind Regards

Amir

Rated 5 out of 5 stars

Great center

Great center. Their team is very supportive and makes the journey of your little ones to be less stressful and enjoyable.

November 7, 2025
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Reply from Better - Vauxhall Leisure Centre

Hi Mary 

Thank you for your review, 

It is wonderful to see that you are enjoying your experience at Vauxhall Leisure Centre. It's also great to hear that the staff are providing support when needed for you to enjoy your session a little more.

We hope your experience continues, and thank you for choosing Better!

Kind Regards

Amir

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