Swimming lessons - We can’t recommend all the instructors enough! My older son learned with them, and now my younger son has had lessons with Kevin and now mainly Paul. They have all been fantastic... See more
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Location
Switch locationCaerau Lane, CF5 5HJ Ely, GB
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My son was few minutes late, one of the trainer came over and spoke to us, she said it's fine as my son could join the next group but suddenly I saw another guy(trainer) saying no, he want allow it, I... See more
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I explained to the staff that my son wanted to join the gym. I explained he has some confidence / self esteem issues which can make him feel very anxious in new surroundings. The manager took time out... See more
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The swimbies teacher is nothing short of chaotic! It's the exact same activities every week, whilst being barked at if your 2 year old doesn't follow instructions. Not a relaxing environment. Pl... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Caerau Lane, CF5 5HJ, Ely, United Kingdom
4.1
Great
58 reviews
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Membership brilliant
The booking of activities is easy, good variation of classes, the facilities are brilliant and the staff are very friendly and helpful. I just wish I had joined earlier
February 4, 2025
Reply from Better - Western Leisure Centre
Hi Katrina,
Thanks for your review.
We are delighted to hear that you find Western to be brilliant and that the staff are so friendly and helpful!
Warm Regards
Hazal
The friendless of the team
January 29, 2025
Reply from Better - Western Leisure Centre
Good Evening Terence,
I would like to express my gratitude for your review.
It is with great pleasure that we acknowledge your satisfaction with your membership at the Western Leisure Centre, as well as your positive experiences with our staff, who have consistently demonstrated friendliness and professionalism during your visits.
We sincerely hope that you will continue to enjoy the offerings at the Western Leisure Centre and the various activities available.
Warm regards,
Charmaine
Extremely helpful staff
Extremely helpful staff, quick and easy process creating the better information on my phone.
November 20, 2024
Reply from Better - Western Leisure Centre
Hi Jones,
Thanks for your review.
We are very pleased to hear that the staff at Western have been so helpful!
Warm Regards
Hazal
Very friendly staff
Very friendly staff . Well organised places always available. Very Clean pool not crowded.
October 9, 2024
Reply from Better - Western Leisure Centre
Hi Juliette
Thank you for your review.
It is great to see you have had the opportunity to meet the friendly centre staff and you are enjoying the different facilities at our Western Leisure Centre.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Children’s swimming lessons
The receptionist couldn’t have been more helpful or welcoming. She used Luca’s name when talking to him and was absolutely lovely.
The class was on time, organised and he really loved it.
September 19, 2024
Reply from Better - Western Leisure Centre
Good Afternoon Donna,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your feedback with us.
It brings us immense joy to learn that your child had a wonderful experience during their first swimming lesson at the Western Leisure Centre. Their enjoyment and comfort are of utmost importance to us, and we are thrilled to hear that they had a positive and fulfilling experience.
We are committed to providing a safe, nurturing, and enjoyable environment for all our students, and we are grateful for the opportunity to be a part of your child's learning journey.
Once again, thank you for your valuable feedback. We look forward to continuing to support your child's progress and providing exceptional experiences at the Western Leisure Centre. If you have any further comments or suggestions, please do not hesitate to share them with us.
Warm regards,
Charmaine
All-together a pleasant and helpful…
All-together a pleasant and helpful experience. Well motivated in a professional way. I look forward to now motivate myself and continue to use your facilities
Kind regards and thank your staff
Graham hutchings
June 16, 2024
Reply from Better - Western Leisure Centre
Hi Graham
We are very pleased to see you are enjoying your experience using the facilities at our Western Leisure Centre and we have shared your review with the centre staff and General Manager.
Thank you for your review and thank you for choosing better and we hope you continue to enjoy your time with us.
Kind Regards
Amir
Reception staff very helpful going that…
Reception staff very helpful going that extra mile to make sure registration completed and as to signing in with app more than most a pleasant good bye on exit much appreciated
April 10, 2024
Reply from Better - Western Leisure Centre
Dear Theresa,
I hope this message finds you well. I wanted to take a moment to express my gratitude for taking the time to share your experience with us.
It brings us immense joy to know that the reception staff at the Western Leisure Centre have provided you with exceptional service. We are thrilled to learn that they have been going above and beyond to assist you with using the Better App.
Your feedback is truly valuable to us and we appreciate your kind words. Please don't hesitate to reach out to us if you need further assistance or have any other feedback to share.
Thank you once again for choosing our services. Have a great day ahead!
Best regards,
Charmaine
Reply from Better - Western Leisure Centre
Dear Katrina,
Thank you for taking the time to provide us with your review.
We are delighted to learn that your membership at the Western Leisure Centre has been enjoyable. We appreciate your positive feedback regarding the friendly and helpful staff who have assisted you during your visits. It is a pleasure to know that you have found the centre's activities to be of value and we hope that you will continue to take advantage of the amazing opportunities available to you.
Please do not hesitate to contact us if you require any further assistance.
Best regards,
Charmaine
They were very helpful and was…
They were very helpful and was determined to get our problem sorted out and they did to satisfaction we are very pleased
November 6, 2023
Reply from Better - Western Leisure Centre
Hi Paula,
Thank you for your review.
We are happy to hear you are enjoying Western Leisure Centre.
Warm Regards
Hazal
Amazing customer service
I explained to the staff that my son wanted to join the gym. I explained he has some confidence / self esteem issues which can make him feel very anxious in new surroundings. The manager took time out of his already busy schedule and showed my boy around the gym area, explaining how things would work, he took his time with him, joked with him which made him feel much less anxious. Western leisure centre has amazing staff who always go extra mile, they genuinely care which is very rare. Definitely would recommend this place
October 25, 2023
Unprompted review
Reply from Better - Western Leisure Centre
Good Evening Kodie,
Thank you for your recent email.
We are delighted to hear that the staff at the centre have been extremely helpful and friendly when giving your son his induction. We hope your son is now able to enjoy his membership and the great activities offered at the Western leisure centre.
Kind regards,
Charmaine
The Escape Pain Team have been…
The Escape Pain Team have been brilliant, with the support from their classes I have now become a member and will attend regularly.
November 1, 2023
Reply from Better - Western Leisure Centre
Good Evening Nicola,
Thank you for your review.
We are very happy to hear that the team at the Western leisure centre have made you feel welcome with the support from their Fitness Classes. We hope you continue to enjoy the Western leisure centre and the great activities they have on offer.
Kind regards,
Charmaine
Great little gym a shame their is no…
Great little gym a shame their is no stairmaster
August 31, 2023
Reply from Better - Western Leisure Centre
Hi Louise
Thank you for your review.
We are very pleased to see you are enjoying our Gym.
I'm sorry not all of our Centres have a Stairmaster,
I will pass on your feedback to the Centre Manager
Kind Regards
Amir
I have attended the air venture…
I have attended the air venture sessions with my grandaughter who is autistic and non verbal on a few occasions.
The boys who work during the session are always amazing, kind, understanding and helpful. Thank you!
August 18, 2023
Unprompted review
Reply from Better - Western Leisure Centre
Hi Bee,
Thank you for your review.
We are delighted to hear that our centre staff at Western have been so helpful and will pass your comments to the centre.
Warm Regards
Hazal
Joining better gym
Easy and quick membership process, app is great! And had a induction within 2 days!
August 8, 2023
Reply from Better - Western Leisure Centre
Hi Rhys,
Thank you for your review.
We are happy to hear that you found the process and app easy and that you were able to get booked in for an induction at Western Leisure Centre.
Warm Regards
Hazal
Rife with issues...
The swimbies teacher is nothing short of chaotic! It's the exact same activities every week, whilst being barked at if your 2 year old doesn't follow instructions. Not a relaxing environment. Plus the teacher doesn't even get in the water!
The changing room & shower cleanliness leaves a lot to be desired. The areas around the pool are pretty unpleasant.
Finally although we are told it is a Croydon council issue, it did effect our visits- the complete lack of parking spaces! 2 of the 3 times we visited on Sunday mornings we were forced to park in the minibus space & the drop off space resulting in parking fines (as the wardens literally hide in the car park & watch you).
I've given 2 stars as the cafe & reception staff we interacted with were really friendly & helpful. The soft play is really good too.
July 22, 2023
Reply from Better - Western Leisure Centre
Good Morning Kathryn,
Thank you for your review.
We appreciate the time you took to write the above review. We are very sorry to hear that some areas of the centre were not to a high standard so I will pass this feedback onto the centre so these areas can be looked into and resolved.
We pride ourselves on our excellent customer services and facilities so we are disappointed to hear that is not the service you have received so far.
The centre will also look into the issues regarding the Swimming lessons and the changing area's and try to resolve the issues mentioned. We are however, happy to hear that you enjoy the Cafe and the Soft Paly areas. Through feedback we can identify the areas where we fall short and we hope to improve on this.
Kind regards,
Charmaine
Better leisure gives great services
Better leisure is great whatever you need. The customer services are helpful, friendly and human, my local leisure team are equally helpful and the facilities clean and we'll maintained.
June 27, 2023
Unprompted review
Reply from Better - Western Leisure Centre
Dear Kazza,
Thank you for your generous 5-star review. We are happy to hear that you are highly satisfied with our facility and hope that you continue to enjoy your experience with us.
Your positive feedback means a lot to us, and we genuinely appreciate you taking the time to share it.
Thank you once again for your kind words. We value your continued support and look forward to serving you again soon.
Take care, and we eagerly anticipate your next visit.
Kind regards,
Ivy
It can be very noisy on site
You need to make it clear when schools are on site for swimming lessons. I attended an adult swim fitness slot and had a headache by the end because of all the screaming.
June 14, 2023
Reply from Better - Western Leisure Centre
Hi David,
Thank you for your review.
Due to safeguarding we would not be able to publish this information and these sessions are also subject to change.
You can view the centre's timetable by visiting the link below for sessional times.
https://www.better.org.uk/leisure-centre/cardiff/western/timetable
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