Better - Windrush Leisure Centre Reviews 66

TrustScore 4.5 out of 5

4.3

Witan Way, OX28 4YA Witney, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I would like to thank the instructors for their kindness and support when returning after 6 months from a shoulder and neck injury. Feeling quite anxious when first going back to the classes, I was... See more

Company replied

Rated 5 out of 5 stars

Lovely centre with lovely staff. Surprised to see a couple of narrow minded negative comments, we have to expect a few inconveniences, particularly with all the amazing work being done throughout th... See more

Company replied

Rated 5 out of 5 stars

I have been coming to windrush for about a month now, absolutely love how kind and helpful the staff are, always happy to assist. Could not recommend the spin classes more, absolute joy getting a gr... See more

Company replied

Rated 2 out of 5 stars

My local pool is very dirty in the pool most of the time. While the staff are lovely, the changing rooms are clean and the centre is generally well maintained, I have stopped swimming there because I... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Witan Way, OX28 4YA, Witney, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Excellent facilitate and very friendly…

Excellent facilities with very friendly and helpful staff delivered at a competitive price

May 18, 2026
Better - Windrush Leisure Centre logo

Reply from Better - Windrush Leisure Centre

Hi John,

Thanks for your review.

We are so pleased to hear that you are enjoying the excellent facilities at Windrush Leisure Centre!

Warm Regards

Hazal

Rated 4 out of 5 stars

Helpful

Plenty of facilities for me and the family and the staff have always been very helpful.

April 20, 2026
Unprompted review
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Reply from Better - Windrush Leisure Centre

Hi Joe,

Thanks for your review! 

We are so delighted to hear that you are enjoying Windrush Leisure Centre!

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

We appreciate your feedback, 

See you again soon!

Warm Regards

Azaria

Rated 5 out of 5 stars

Lovely centre with lovely staff

Lovely centre with lovely staff. Surprised to see a couple of narrow minded negative comments, we have to expect a few inconveniences, particularly with all the amazing work being done throughout the centre.

Keep up the great work!

April 21, 2026
Unprompted review
Better - Windrush Leisure Centre logo

Reply from Better - Windrush Leisure Centre

Hi Lee, 

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying Windrush Leisure Centre. 

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

We have also passed on your comments to the centre!

Warm Regards

Azaria

Rated 5 out of 5 stars

I have been coming to windrush for…

I have been coming to windrush for about a month now, absolutely love how kind and helpful the staff are, always happy to assist.
Could not recommend the spin classes more, absolute joy getting a great sweat on every week!

April 21, 2026
Unprompted review
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Reply from Better - Windrush Leisure Centre

Hi Sara, 

Thanks so much for your lovely feedback! 

We’re really pleased to hear you’re enjoying your visits to Windrush and that the team have been so kind and helpful.

It’s great to know you’re loving the spin classes too, we’ll be sure to pass your comments on to the centre.

We really appreciate the recommendation and look forward to seeing you again soon!

Warm regards

Azaria

Rated 5 out of 5 stars

Been coming for spin classes

Been coming for spin classes! Really enjoyable and all staff are helpful, kind and supportive. All facilities are also clean and there is such a variety to equipment and classes.

April 21, 2026
Unprompted review
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Reply from Better - Windrush Leisure Centre

Hi Nicole, 

Thanks for your feedback! 

We’re really glad you’re enjoying the spin classes and finding the team helpful and supportive. 

It’s great to hear you’re happy with the cleanliness of the facilities and the variety of equipment and classes on offer.

We really appreciate your support and look forward to seeing you again soon!

Warm regards,

Azaria

Rated 5 out of 5 stars

I would like to thank the instructors…

I would like to thank the instructors for their kindness and support when returning after 6 months from a shoulder and neck injury. Feeling quite anxious when first going back to the classes, I was soon made to feel at ease by the guidance of the instructors with the equipment being adjusted for me and being given alternatives to the weight exercise's. This has really helped with my confidence and mental health.
Thank you again.

April 6, 2026
Unprompted review
Better - Windrush Leisure Centre logo

Reply from Better - Windrush Leisure Centre

Hi Jane, 

Thank you so much for sharing this. 

We’re really pleased to hear that the instructors were able to support you on your return and help you feel comfortable and confident again after your injury.

It’s great to know the adjustments and alternatives made a positive difference, both physically and mentally. 

We’ll make sure your kind words are passed on to the team.

We really appreciate you taking the time to tell us, and we’re glad to have you back in classes.

Warm regards, 

Azaria

Rated 1 out of 5 stars

No Drinking Water in Gym AGAIN!

Yet again Windrush Witney management telling lies to Members, as once again still NO drinking water available downstairs in the gym, its now 2 weeks and counting....
Its a pity the NON-charitable GLL, who did not replace the drinking water properly and installed a CHEAP luke warm pee-pot, instead of the original chilled drinking fountain, cannot put their mistake right instead of syphoning off more money to their own pockets.
But centre management telling lies again, about it being repaired last Friday! No-one on duty today had a clue and said it might be months like other repairs.
Fantastic! with summer coming and badly maintained Air-Con set to fail, I hope the centre management have done a Health and Safety Risk Assessment to cover this lack of Drinking Water which is a SAFETY issue!
Please don't come back and tell me there is a drinking fountain UPSTAIRS, as not everyone who goes there can negotiate stairs, and as management rent out the gym to cora health quacks for extra Profit on a Tuesday most of those people have physical injuries!

April 21, 2026
Unprompted review
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Reply from Better - Windrush Leisure Centre

Good Afternoon,

Thank you for your review!

We'll be passing your feedback to the Management Team for further review.

We sincerely apologise for any inconvenience or frustration caused by the issues with the water fountain.

Please note that any profit we generate is reinvested back into the business to maintain and enhance the products, services and facilities we provide.

This includes initiatives such as the GLL Literary and Sports Foundation, discounted memberships for our diverse range of customers, and subsidised programmes designed to support those who need them most.

Thank you again for raising this with us!

Warm Regards, 

Kaisha

Rated 5 out of 5 stars

Great centre and staff

Staff are always super friendly and facilities are great!

April 17, 2026
Unprompted review
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Reply from Better - Windrush Leisure Centre

Hi Zara

Thanks for your review.

We are so pleased to hear that you are enjoying the facilities, and the staff at Windrush Leisure Centre have been so supportive!

Warm Regards

Azaria

Rated 5 out of 5 stars

Very good site

Very good site. Lots of positive movement and always busy with a really friendly team.

April 20, 2026
Unprompted review
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Reply from Better - Windrush Leisure Centre

Hi Barn, 

Thanks for your lovely feedback! 

We’re really pleased you’re enjoying the site and that you’re finding it lively, welcoming, and supported by a friendly team.

We appreciate your kind words and hope to see you again soon!

Warm regards, 

Azaria

Rated 5 out of 5 stars

Great gym

Great gym, lots of equipment and they keep it so clean!!

April 15, 2026
Unprompted review
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Reply from Better - Windrush Leisure Centre

Hi Harriet 

Thank you for your review. 

It is great to see that you are enjoying the gym at Windrush Leisure Centre and that the team are taking great care of the facilities!

We hope that you reach your Health and Fitness Goals with us!

Kind Regards

Amir

Rated 5 out of 5 stars

Great classes

Great classes, especially Ian, good facilities and easy to book.

February 25, 2026
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Reply from Better - Windrush Leisure Centre

Hi Susan 

Thank you for your review.

We are very pleased to hear that you are enjoying the fitness classes at Windrush Leisure Centre, and that Ian has been able to enhance your experience!

It is also great to know that you find our booking system easy to navigate, and we hope you are a fan of the new Better App.

Kind Regards

Amir

Rated 5 out of 5 stars

Staff are fantastic, place is immaculate, excellent value for money.

Staff are fantastic, always smiling and super helpful with any app issues ive had with the change over to the new format-which i think is great.

Held a membership here for i think nearly 3 years now and honestly this place has gone strength to strength recently - which prompted this review.

To whoever the new guys in charge are as i know they have had a lot of new staff over the past year: you guys are smashing it, keep up the fantastic work.

February 19, 2026
Unprompted review
Better - Windrush Leisure Centre logo

Reply from Better - Windrush Leisure Centre

Hi Archibold,

Thank you so much for such an encouraging review!

We’re delighted to hear that our team at Windrush Leisure Centre have been so helpful during the transition to the new app.

We're thrilled to know that our support has made a difference and that you’re enjoying the app changes. 

It's great that you’ve been a member for nearly three years and you're starting to notice the positive progress. 

Your kind words and continued support truly motivate us, and we'll be sure to pass this on to the wider team.

Thank you again for sharing this with us!

Warm Regards,

Kaisha

Rated 3 out of 5 stars

Wait list bookings seem to fail when…

Wait list bookings seem to fail when release notification unable to book.Indicates not enough slots

February 12, 2026
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Reply from Better - Windrush Leisure Centre

Hello Martin,

Thank you for your review.

We're sorry to hear that the waiting list process didn't work out as expected for you. 

Please keep in mind that the waiting list operates on a first come, first served basis once the release notification is sent. 

We apologise for any inconvenience this may have caused.

Kind regards

Jasmine

Rated 5 out of 5 stars

Great to be back swimming

Great to be back swimming after the New Year. Also nice to enjoy a coffee from the folks at the on-site ‘Yellow Submarine’ cafe.

January 28, 2026
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Reply from Better - Windrush Leisure Centre

Hello Andrew,

Thank you for your comments and feedback.

We are delighted to know that you are enjoying your swimming session at The Windrush Leisure Centre.

Thank you for choosing The Windrush Leisure Centre, and we hope to see you again soon.

Kind regards

Rated 5 out of 5 stars

Soo welcoming and helpful Nice and…

Soo welcoming and helpful Nice and clean building well organised.
Particularly Kathy helping me with program of exercises She’s patient and cares whilst giving me motivation to improve my health n wellbeing
VB

January 19, 2026
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Reply from Better - Windrush Leisure Centre

Hi Valerie,

Thank you so much for your kind words! 

We’re thrilled to hear that you felt so welcome and supported at the Windrush Leisure Centre, and that our facilities made a positive impression. 

It's also great to know how motivating and helpful Kathy has been during your sessions together.

Warm Regards,

Kaisha

Rated 2 out of 5 stars

Dirty Pool

My local pool is very dirty in the pool most of the time. While the staff are lovely, the changing rooms are clean and the centre is generally well maintained, I have stopped swimming there because I believe the pool itself is a health hazard. The amount of detritus in the water: hair, plasters, nails, dirt, scum is overwhelming.

December 14, 2025
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Reply from Better - Windrush Leisure Centre

Hi Martha

Thank you for your review. 

We are sorry to hear about your experience at the Windrush Leisure Centre, and we appreciate you bringing this to our attention.

Your feedback has been passed on to the General Manager at the centre and we hope this will help resolve the issues you have raised. 

Kind Regards

Amir

Rated 3 out of 5 stars

I have changed my membership from 60+…

I have changed my membership from 60+ pay as you go with 66+ paying monthly 36.00.
I love it that I don’t have to pay anything extra except Netball!
This means I would be paying another 16.00 on top.
No one seems to know the reason for the charge and have kindly let me in for free however I wonder if this stops lots of older ladies joining?

January 4, 2026
Better - Windrush Leisure Centre logo

Reply from Better - Windrush Leisure Centre

Hi L,

Thanks for your review.

We are so pleased to hear that you are enjoying your membership at Windrush Leisure Centre!

Not all activities are included in our memberships, so certain group sessions are chargeable.

Warm Regards

Hazal

Rated 5 out of 5 stars

Great facilities

Great facilities, lovely staff

January 13, 2026
Unprompted review
Better - Windrush Leisure Centre logo

Reply from Better - Windrush Leisure Centre

Hi Sadie,

Thank you for your review!

We're so thrilled to hear that you're enjoying the facilities at the Windrush Leisure Centre.

Warm Regards,

Kaisha

Rated 5 out of 5 stars

love this gym!

January 13, 2026
Unprompted review
Better - Windrush Leisure Centre logo

Reply from Better - Windrush Leisure Centre

Hi Isabella,

Thank you for your incredible review!

We're so happy to hear that you're enjoying the Gym at the Windrush Leisure Centre.

Warm Regards,

Kaisha

Rated 4 out of 5 stars

lovely environment

lovely environment, super welcoming staff!!

January 13, 2026
Unprompted review
Better - Windrush Leisure Centre logo

Reply from Better - Windrush Leisure Centre

Hello clara.

Thank you so much for your wonderful 4-Star review

We're thrilled to hear that you're having a great time at the centre.

Kind regards

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