The PT employed and working in the gym does not put equipment back l, remove weights from bars or CLEAN benches etc after his clients use them. Surely he should be adhering to centre rules and just go... See more
Company replied
Location
Switch locationWitan Way, OX28 4YA Witney, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
staff are great and super friendly, facility is clean and you can see cleaning taking place everywhere. if something isnt clean i have confidence that when i come back it will have been seen by a memb... See more
Company replied
Amazing place to be. Gym is a lovely environment to workout in. Clean and fresh all the time. Staff are amazing and always kind. Management are amazing and proactive too.
Company replied
My local pool is very dirty in the pool most of the time. While the staff are lovely, the changing rooms are clean and the centre is generally well maintained, I have stopped swimming there because I... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Witan Way, OX28 4YA, Witney, United Kingdom
4.3
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wait list bookings seem to fail when…
Wait list bookings seem to fail when release notification unable to book.Indicates not enough slots
February 12, 2026
Reply from Better - Windrush Leisure Centre
Hello Martin,
Thank you for your review.
We're sorry to hear that the waiting list process didn't work out as expected for you.
Please keep in mind that the waiting list operates on a first come, first served basis once the release notification is sent.
We apologise for any inconvenience this may have caused.
Kind regards
Jasmine
Great to be back swimming
Great to be back swimming after the New Year. Also nice to enjoy a coffee from the folks at the on-site ‘Yellow Submarine’ cafe.
January 28, 2026
Reply from Better - Windrush Leisure Centre
Hello Andrew,
Thank you for your comments and feedback.
We are delighted to know that you are enjoying your swimming session at The Windrush Leisure Centre.
Thank you for choosing The Windrush Leisure Centre, and we hope to see you again soon.
Kind regards
Soo welcoming and helpful Nice and…
Soo welcoming and helpful Nice and clean building well organised.
Particularly Kathy helping me with program of exercises She’s patient and cares whilst giving me motivation to improve my health n wellbeing
VB
January 19, 2026
Reply from Better - Windrush Leisure Centre
Hi Valerie,
Thank you so much for your kind words!
We’re thrilled to hear that you felt so welcome and supported at the Windrush Leisure Centre, and that our facilities made a positive impression.
It's also great to know how motivating and helpful Kathy has been during your sessions together.
Warm Regards,
Kaisha
Dirty Pool
My local pool is very dirty in the pool most of the time. While the staff are lovely, the changing rooms are clean and the centre is generally well maintained, I have stopped swimming there because I believe the pool itself is a health hazard. The amount of detritus in the water: hair, plasters, nails, dirt, scum is overwhelming.
December 14, 2025
Reply from Better - Windrush Leisure Centre
Hi Martha
Thank you for your review.
We are sorry to hear about your experience at the Windrush Leisure Centre, and we appreciate you bringing this to our attention.
Your feedback has been passed on to the General Manager at the centre and we hope this will help resolve the issues you have raised.
Kind Regards
Amir
I have changed my membership from 60+…
I have changed my membership from 60+ pay as you go with 66+ paying monthly 36.00.
I love it that I don’t have to pay anything extra except Netball!
This means I would be paying another 16.00 on top.
No one seems to know the reason for the charge and have kindly let me in for free however I wonder if this stops lots of older ladies joining?
January 4, 2026
Reply from Better - Windrush Leisure Centre
Hi L,
Thanks for your review.
We are so pleased to hear that you are enjoying your membership at Windrush Leisure Centre!
Not all activities are included in our memberships, so certain group sessions are chargeable.
Warm Regards
Hazal
Reply from Better - Windrush Leisure Centre
Hi Sadie,
Thank you for your review!
We're so thrilled to hear that you're enjoying the facilities at the Windrush Leisure Centre.
Warm Regards,
Kaisha
love this gym!
January 13, 2026
Unprompted review
Reply from Better - Windrush Leisure Centre
Hi Isabella,
Thank you for your incredible review!
We're so happy to hear that you're enjoying the Gym at the Windrush Leisure Centre.
Warm Regards,
Kaisha
Reply from Better - Windrush Leisure Centre
Hello clara.
Thank you so much for your wonderful 4-Star review
We're thrilled to hear that you're having a great time at the centre.
Kind regards
Everyone at Windrush is incredibly…
Everyone at Windrush is incredibly friendly and welcoming. I really enjoy Sara’s and Georgia’s classes, they’re both fantastic. There’s plenty of equipment, so you never have to wait around for machines.
January 13, 2026
Unprompted review
Reply from Better - Windrush Leisure Centre
Hi Katy,
Thank you for your amazing review!
We’re pleased to hear that you find everyone at the Windrush Leisure Centre so friendly and welcoming.
It's also great to hear that you're enjoying Sara and Georgia's classes, as well as the available equipment at the Centre.
Thank you again for your kind words!
Warm Regards,
Kaisha
Joined a year ago
Joined a year ago, couldn’t be happier. Centre is superbly run and the classes are excellent. Staff extremely helpful.
January 13, 2026
Unprompted review
Reply from Better - Windrush Leisure Centre
Hi Sally-Anne,
Thank you so much for your feedback!
We’re thrilled to hear that you’ve been with us for a year and that you’re so happy at the Windrush Leisure Centre.
It's great to know that the staff have been so helpful and that the classes are excellent.
Warm Regards,
Kaisha
Reply from Better - Windrush Leisure Centre
Hello Martin,
Thank you for your 5-star review.
Kind regards.
Came for basic gym induction had that…
Came for basic gym induction had that with Ella. She was very pleasant and helpful.
January 2, 2026
Reply from Better - Windrush Leisure Centre
Hi Sue
Thank you for the review.
We are very pleased to see that your gym induction went well, and we hope you can use the information learnt to reach your health and fitness goals with us!
Kind Regards
Amir
I would like to say a massive thankyou…
I would like to say a massive thankyou toSam and Heidi for the introduction into Witney gym for pulmonary rehab,and the ongoing support they offer with such enthusiasm which without I possibly would not proceeded with.
December 8, 2025
Reply from Better - Windrush Leisure Centre
Hi Richard,
Thank you so much for your kind words.
Sam and Heidi will be absolutely delighted to hear how much their support and enthusiasm have meant to you.
We'll be sure to pass the feedback on to the Centre, so they receive this news.
We're so pleased that the Induction, and the pulmonary rehab, at the Windrush Leisure Centre has been so positive.
Thank you again for your kind words!
Warm regards,
Kaisha
Reliable sim sessions
Efficient booking system, well organised pool lanes, good changing rooms and facilities, friendly helpful ataff
November 5, 2025
Reply from Better - Windrush Leisure Centre
Good afternoon, Michele,
We are delighted that you appreciate our facilities, booking system, and staff!
Your kind words motivate us to ensure your visits are enjoyable.
Kind Regards,
Sara
HIT classes
Really love all the classes but my favourite is Ella's HIT class. She is so friendly, welcoming and knowledgeable. Ella's helped me not only with my fitness but also my confidence. She is encouraging and supportive and pushes me to do my best.
November 8, 2025
Unprompted review
Reply from Better - Windrush Leisure Centre
Hi Karen
Thank you for your review.
We are very pleased to see that you are enjoying Ella's HIT classes and that she is supporting you and creating a welcoming atmosphere in her class.
We hope you continue to enjoy the fitness classes and reach your health and fitness goals with us.
Kind Regards
Amir
Kids bouncy castle party
I booked a kids bouncy castle party at Windrush leisure centre and was blown away with how helpful the staff were. They were happy to assist with anything I needed help with. The bouncy castle itself was amazing, it was huge! Had an obstacle course and slide. The kids loved it! The seating for the kids was perfect. They even brought more toys out for the kids to play with. They all had such a wonderful time and the help from the staff (So sorry I can't remember her name) made it much less stressful for me. I appreciated this so much and can't thank them enough.
I highly recommend this kids party, your kids will thank you! Really good price too!
October 19, 2025
Unprompted review
Reply from Better - Windrush Leisure Centre
Hi Sam,
Thank you for your fantastic review!
We are so delighted to hear about the great service you received at the Windrush Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Kaisha
Excellent service from Sam at Windrush…
Excellent service from Sam at Windrush Leisure Centre (Healthwise); she has got me on the right track and is so knowledgeable and lovely
August 6, 2025
Reply from Better - Windrush Leisure Centre
Hi Mrs Henry
Thank you for your review.
We are very pleased to see that you are enjoying the Healthwise scheme, and Sam is providing you with the knowledge to reach your goals.
We hope you continue to enjoy your sessions with the Healthwise Team, and thank you for choosing Better.
Kind Regards
Amir
I was refused entry at your place today
I was refused entry at your place today
July 17, 2025
Unprompted review
Reply from Better - Windrush Leisure Centre
Hi Ryan,
Thanks for your review.
I have sent you a find reviewer request so I can look into your complaint.
Please ensure you fill this in within the next 3 days so I can assist you.
Warm Regards
Hazal
Love the friendly atmosphere
Love the friendly atmosphere , the great class leaders, the choice of activities and the app. I first recently joined as pay as you go member and then as I was going to lots of classes I changed to senior partnership membership. However the only problem I’ve had is that no one explained and not clear on app that the classes I went to regularly and the gym still cost £5.40 per session (the same as if I’d stayed as pay as you go) so I’m now out of pocket!
July 15, 2025
Reply from Better - Windrush Leisure Centre
Dear Valued Customer,
Thank you for your kind feedback. We are pleased to learn that you are enjoying the welcoming atmosphere, the dedication of our class leaders, the diverse range of activities, and the functionality of our app. It is encouraging to know that you are taking full advantage of the offerings at Windrush Leisure Centre.
We sincerely apologise for the confusion regarding your Senior Partnership membership. We appreciate your insight and completely understand the frustration associated with not receiving the anticipated value. Upon reviewing your membership details, we can confirm that the classes for which you are being charged should indeed be included in your prepaid membership.
To facilitate a resolution, we kindly ask that you contact our customer services department directly and provide a screenshot of the issue at hand. We will escalate the matter to our IT team for prompt resolution. Additionally, we will assist you with processing a refund for any fees incurred for activities that are covered under your membership. The email address to contact is customerservices@gll.org.
Thank you for your understanding and cooperation.
Kind regards,
Charmaine
Reply from Better - Windrush Leisure Centre
Subject: Thank You for Your Feedback!
Good Evening Mrs. Darby/Debra Lazarus,
I hope this message finds you well! We are absolutely thrilled to hear that you’re enjoying your Healthwise membership. It’s wonderful to know that our services are contributing positively to your wellness journey.
We truly appreciate your commitment and dedication to maintaining a healthy lifestyle. If there’s anything specific you love about the program or any way we can further support your goals, please don’t hesitate to reach out. Keep up the fantastic work, and continue striving towards your health objectives! 😊💪
Warm regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.