I was long thinking whether I should add a comment or not, but I had to let the other parents know about the accident we had at this waterpool. On Saturday, 9 May my daughter went on the green water... See more
Location
Switch locationWoolwich New Road 49, SE18 London, England, GB
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See what reviewers are saying
Really pleased with my sons swimming Teacher Nicola on a Monday evening. He has now moved up to development! Fantastic teacher, very helpful!
Company replied
I had the most incredible spa experience at Woolwich Waves! ✨ A huge thank you to Kelsey, whose hands are honestly magic. I booked in for a hydrofacial and it was hands down one of the best tre... See more
Company replied
I have been doing a 12 week weight loss programme at Woolwich Waves with Laurence. He has nurtured a great community amongst us. Its a lively interactive group. Laurence is well organised and makes th... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Woolwich New Road 49, SE18, London, England, United Kingdom
3.7
Average
94 reviews
Asks customers to review
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Be careful
I was long thinking whether I should add a comment or not, but I had to let the other parents know about the accident we had at this waterpool.
On Saturday, 9 May my daughter went on the green waterslide and hit her head inside the slide which resulted in a cut to her head, 5-7cm long (which has been later fixed at the hospital). This slide is not safe for the children, especially younger, slimmer children (my daughter is 10 yrs old).
What surprised me the most, they took my contact details, filled in the accident form, but then there was no follow up with us to question, how did it happen, do they need to take any actions, double check the inside of the slide, etc. No actions, no investigation, not even to ask which slide it was. Maybe there is a part inside which caused the cut to her head! Nothing, and the slide runs as it was before. For that part I am very disappointed!
May 9, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sons swimming lessons
Really pleased with my sons swimming Teacher Nicola on a Monday evening. He has now moved up to development!
Fantastic teacher, very helpful!
May 11, 2026
Unprompted review
Reply from Better - Woolwich Waves
Hi Mrs Smallwood,
Thank you for your incredible review!
We're so happy that you're really pleased with your son's swim teacher, Nicola.
It's amazing to know that she's been very helpful and fantastic.
We're also overjoyed that he's progressed to our development group.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Reply from Better - Woolwich Waves
Dear Abiodun
Thank you for your feedback.
We are delighted to learn that the staff at Woolwich Waves have been helpful and have delivered the high standard of service that we take pride in.
We look forward to welcoming you again soon.
Kind regards
Rachel
Reply from Better - Woolwich Waves
Hi Paul
Thanks for your review.
We are so pleased to hear that you are enjoying Woolwich Waves Leisure Centre, and that the team have been friendly.
We hope to welcome you back soon.
Kind Regards
Rachel
Classes and structures need to be sorted asap
It’s a stunning space. I’ll give it that!
However I feel hugely let down by the timings of the most popular classes and reduction in some.
Firstly, and this really needs to change. The first classes are at 9am?? What are people working from 8/9am supposed to do? I joined this gym for the classes.
Pilates, should have double the amount. And twice a week at least starting at 6.30/7am.
Zahara and Michaela are great instructors, however I don’t feel the others are as strong at guidance (breathing and movement) and therefore only some of the classes are worth going to.
Barre has been cut to 1/3 of the size and that is by far the hardest class to get into and there’s no more being added to the timetable?
Many small tweaks could really see this at a 4.5/5 but I feel like I’m not getting what I should from the Monthly payments.
I really hope whoever is reading this takes it onboard because it’s being discussed at length amongst members. Easy fixes quick wins.
Response to response:
Definitely appreciate that there have been changes, we are paying more monthly now (which is significant) and with the standard of the establishment there are expectations so my review stands the same. The majority of gyms have classes from 6.30/7am (not virtual)
Thanks for responding!
April 25, 2026
Unprompted review
Reply from Better - Woolwich Waves
Hi Yasmina
UPDATE: Please see the reply from the management of the facility:
Thank you so much for taking the time to leave this review.
Since moving from Waterfront to Woolwich Waves, we have grown the fitness class timetable from 55 classes a week to 101, and we are looking to further expand to meet the demand.
On the early morning point, we do have classes before 9am, Bootcamp at 07:15 on several mornings, HIIT at 07:30 on Thursdays, and Group Cycle at 06:30 on Mondays is coming soon, for example. We have taken your point about Pilates specifically, that's a gap we will look into.
On instructor quality, thank you for the kind words about Zahara and Michaela. Feedback on this is genuinely useful for us, so if you'd like to share anything more specific, please do reach out directly and we'll make sure it gets to the right people.
We're actively working to grow and refine the programme, and hope you'll be able to enjoy more of our classes soon.
The experience I had was overwhelming…
The experience I had was overwhelming in a good way it gave me confidence to go to the gym. In past I have signed with for gym membership but but did not have confidence to go. The Equipment is really good and the staff are very helpful. When they are available.
April 22, 2026
Reply from Better - Woolwich Waves
Hi Amarjit,
Thank you for sharing your experience!
We’re so pleased that the environment on your visit helped build your confidence in coming to the gym, especially if that’s been a challenge in the past.
It’s also good to know the team have been helpful when available.
We appreciate your feedback on this and will share it with the centre to make sure we’re as accessible and supportive as possible.
We hope to keep seeing you in the gym and continue supporting you on your journey.
Warm regards,
Azaria
Only one flat chest press
Only one flat chest press. I've been waiting for hours to become available. Rude customers
April 11, 2026
Reply from Better - Woolwich Waves
Hi Athanasios
Thank you for your review.
We are sorry to hear about the situation at Woolwich Waves regarding the limited number of bench presses available and the rude members.
I can confirm that the squat racks can be used for flat chest presses, and we also have dumbbells available, with weights up to 50 kg, that can be utilised!
Kind Regards
Amir
Very good customer service.
April 13, 2026
Reply from Better - Woolwich Waves
Hi Keles
Thank you for your review.
We are very pleased to see that the team at Woolwich Waves are providing good customer service, and if you have any further enquiries, please do not hesitate to ask for assistance!
Kind Regards
Amir
Very good installations
The equipment and installations are brand new, everything is very good and clean.
A lot of things are offered, variety of classes and activities such as badminton, swimming, squash, etc.
April 9, 2026
Reply from Better - Woolwich Waves
Hi Flor,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Woolwich Waves.
We have also passed on your comments to the centre!
Warm Regards
Azaria
Reply from Better - Woolwich Waves
Hi Lukasz,
Thank you for sharing your review!
You have the option of using a 20p coin or purchasing a token from our team at reception to use the poolside lockers.
We recommend that our customers bring their own padlock for the lockers we have in the gym.
We apologise for any inconvenience this has caused.
Thank you again for your feedback!
Warm Regards,
Kaisha
Swimming teacher (Federico) is amazing
Swimming teacher (Federico) is amazing, he is very caring and patient. However, the admin team is not organised, to actually find the right class for my son was very difficult, and no one seems to know anything.
March 30, 2026
Reply from Better - Woolwich Waves
Hi Mariela,
Thank you for your fantastic review!
We are so delighted to hear that Federico has made such a positive impact with his approach during your son’s swimming lessons.
We also appreciate your feedback regarding the admin team and the difficulties in finding the right class.
Your comments have been passed on to the centre so they can work on improving this.
Warm regards,
Azaria
The swimming pool is very small
The swimming pool is very small, and I am not keen on the unisex changing rooms However it does look nice everything being brand new
March 26, 2026
Reply from Better - Woolwich Waves
Hi Philip
Thank you for your review.
We are sorry to hear the pool felt smaller than expected and that the changing village was not to your preference.
In addition to this, we are pleased that you found the new facilities looking clean and modern, and we hope to see you again soon.
Kind Regards
Amir
Great facilities!!
Great facilities!!! I would recommend everyone to try Better facilities in their neighborhood.
March 29, 2026
Reply from Better - Woolwich Waves
Hi Olga
Thank you for your review and recommendation!
We are very pleased to see that you are enjoying the new facilities at Woolwich Waves, and we look forward to seeing you again soon!
Kind Regards
Amir
Reply from Better - Woolwich Waves
Hi Mariam,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying your time at Gunnersbury park sports.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Reply from Better - Woolwich Waves
Hi Ebiyemi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Woolwich Waves.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
The gym has all kinds of machines and…
The gym has all kinds of machines and the staff are very friendly; the swimming pool for children is also great.
March 21, 2026
Reply from Better - Woolwich Waves
Hi Ana
Thanks for your review.
We are so pleased to hear that you are enjoying Woolwich Waves and the facilities on offer and that our team have been helpful in assisting you.
Thank you for your feedback.
Warm Regards
Rachel
It’s an awesome experience
It’s been an amazing experience, the reception is warm, friendly, and genuinely generous. The environment is comfortable and inviting, with a variety of great options available, which I appreciate the most. Expanding these even further would make the experience truly exceptional.
March 24, 2026
Reply from Better - Woolwich Waves
Hi Harry
Thanks for your lovely review.
We are so pleased to hear that you are enjoying our new Woolwich Waves facility and the activities on offer.
We appreciate you taking the time to leave such wonderful feedback.
Warm Regards
Rachel
Incredibly poor cleanliness
New Woolwich Waves sport centre opened only few months ago but cleaning standards are horrendous despite huge amount of staff present. Changing rooms and showers left uncleaned for hours on all occasions I visted.
March 24, 2026
Reply from Better - Woolwich Waves
Hi Lee,
Thank you for your feedback!
We’re very sorry to hear about your experience with the cleanliness at Woolwich Waves.
Your comments regarding the changing rooms and showers will be raised with the team for further review.
We appreciate you bringing this to our attention and will use your feedback to help improve the experience for all our customers.
We also apologise for any negative impact this has had on your experience with us.
Thank you again for your feedback!
Warm Regards,
Kaisha
It was helpful the staff and seeing…
It was helpful the staff and seeing what they have there.
March 26, 2026
Reply from Better - Woolwich Waves
Hi Jadesola
Thank you for your review.
It is great to know that the staff at Woolwich Waves have been able to assist with your enquiries, and we hope you like the facilities available!
Kind Regards
Amir
Really good facility for family…
Really good facility for family activities. My little one loved it, staff was welcoming and changing rooms cleaned
March 20, 2026
Unprompted review
Reply from Better - Woolwich Waves
Hi Rebecca
Thank you for your review.
We are very pleased to see that you and your family are enjoying the facilities at Woolwich Waves, and it's great to know that the staff have been able to create a welcoming atmosphere!
We hope to see you again soon.
Kind Regards
Amir
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