Staff at the reception and some ‘new’ youngsters working at the centre are pathetic and lack people skills. They need to be trained to improve on their client facing skills. They do not know anything... See more
Location
Switch locationWoolwich New Road 49, SE18 London, England, GB
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The facilities are top-notch and the rooms are very spacious. There is plenty of room to accommodate everyone. The pool looks great. The cafe is inciting. Logistically, the centre is perfectly placed... See more
Company replied
Just as the name better I can say its the best gym sauna and leisure centre to be with. The better App has straight forward navigation membership joining process that allowed me join the gym or any ac... See more
Company replied
Good service, new building, fantastic treadmill and lots of good gym equipment. Classroom has large space to fill number of people at one time. Variety of fitness classes and swimming pool. The facili... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Woolwich New Road 49, SE18, London, England, United Kingdom
3.7
Average
120 reviews
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It’s an awesome experience
It’s been an amazing experience, the reception is warm, friendly, and genuinely generous. The environment is comfortable and inviting, with a variety of great options available, which I appreciate the most. Expanding these even further would make the experience truly exceptional.
March 24, 2026
Reply from Better - Woolwich Waves
Hi Harry
Thanks for your lovely review.
We are so pleased to hear that you are enjoying our new Woolwich Waves facility and the activities on offer.
We appreciate you taking the time to leave such wonderful feedback.
Warm Regards
Rachel
Incredibly poor cleanliness
New Woolwich Waves sport centre opened only few months ago but cleaning standards are horrendous despite huge amount of staff present. Changing rooms and showers left uncleaned for hours on all occasions I visted.
March 24, 2026
Reply from Better - Woolwich Waves
Hi Lee,
Thank you for your feedback!
We’re very sorry to hear about your experience with the cleanliness at Woolwich Waves.
Your comments regarding the changing rooms and showers will be raised with the team for further review.
We appreciate you bringing this to our attention and will use your feedback to help improve the experience for all our customers.
We also apologise for any negative impact this has had on your experience with us.
Thank you again for your feedback!
Warm Regards,
Kaisha
It was helpful the staff and seeing…
It was helpful the staff and seeing what they have there.
March 26, 2026
Reply from Better - Woolwich Waves
Hi Jadesola
Thank you for your review.
It is great to know that the staff at Woolwich Waves have been able to assist with your enquiries, and we hope you like the facilities available!
Kind Regards
Amir
Really good facility for family…
Really good facility for family activities. My little one loved it, staff was welcoming and changing rooms cleaned
March 20, 2026
Unprompted review
Reply from Better - Woolwich Waves
Hi Rebecca
Thank you for your review.
We are very pleased to see that you and your family are enjoying the facilities at Woolwich Waves, and it's great to know that the staff have been able to create a welcoming atmosphere!
We hope to see you again soon.
Kind Regards
Amir
Incredible experience thanks to Kelsey!
I had the most incredible spa experience at Woolwich Waves! ✨
A huge thank you to Kelsey, whose hands are honestly magic. I booked in for a hydrofacial and it was hands down one of the best treatments I’ve ever had. My skin feels unbelievably hydrated, refreshed, and glowing — I can already see such a difference.
Kelsey made the whole experience so relaxing and tailored everything perfectly to my skin. I left feeling completely rejuvenated.
If you’re thinking about booking, do it — and definitely ask for Kelsey! 💆♀️💙
March 20, 2026
Unprompted review
Reply from Better - Woolwich Waves
Hi Ellie,
Thank you for your fantastic review!
We are so delighted to hear that you enjoyed your treatment at Woolwich Waves.
Kelsey is amazing, and we are so lucky to have such a talented therapist.
We have also passed on your comments to Kelsey!
Warm Regards
Hazal
What a fantastic facility
What a fantastic facility. There’s something for everyone. Very impressive and definitely worth a visit.
March 17, 2026
Unprompted review
Reply from Better - Woolwich Waves
Hi Bobby
Thank you for your review.
It is great to see that you are enjoying the facilities at the new Woolwich Waves centre, and we hope to see you again soon!
Kind Regards
Amir
Highly recommend this leisure centre
Highly recommend this leisure centre. Friendly staff, spotlessly clean with loads of cleaners on duty, fantastic gym with great equipment and lovely swimming pools.
March 16, 2026
Unprompted review
Reply from Better - Woolwich Waves
Hi
Thank you for your review and recommendation.
We are very pleased to see that you are enjoying your experience at the new Woolwich Waves centre and that you have had the opportunity to meet the team!
It is also great to know that the facilities are being well maintained, and we will be sure to pass your feedback on.
Kind Regards
Amir
• Swimming
• My interest/swimming.
My Aunt's interest Aqua Aerobics, the pool needs to include a shallow end for users of smaller stature.
• The staff are qualified, helpful, friendly & kind.
• Clean and well-maintained facilities
• Clear & precise response to enquiries.
• Various price for membership, suitable for family,
• There are many features.
• I would recommend it because the facilities are good and the environment feels safe and welcoming.
March 7, 2026
Reply from Better - Woolwich Waves
Hi Shay,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying the new Woolwich Waves
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards,
Tom
Members of staff vaping on premises
I booked a Family Fun session for me and my two kids. We thoroughly enjoyed the facilities, especially the slides. However, I was deeply disappointed to see a security guard and a cleaner vaping on the premises. This is a closed environment where children are present, and it felt completely inappropriate.
March 7, 2026
Unprompted review
Reply from Better - Woolwich Waves
Hi Niamh,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
[Update]
Hi Niamh,
Thank you for taking the time to leave your feedback.
We are glad to hear that you and your children enjoyed the facilities and the slides during your Family Fun session.
We are sorry to hear about your experience regarding staff vaping on the premises.
This falls below the standard we expect at Woolwich Waves and has been addressed directly with the team.
This behaviour is not acceptable in any area of the centre, particularly in an environment where children are present.
We have reminded all staff that vaping and smoking are not permitted on the premises, and this incident is being looked into further.
We hope to welcome you and your family back soon!
Warm Regards,
Kaisha
I finds it difficult to book
I finds it difficult to book. when i go on the waiting list Im not quick enough to reserve a place. I think if your name is first on the waiting list that person should be the next to get the 'space'.
i am in my 70s.
March 6, 2026
Reply from Better - Woolwich Waves
Hi Ann,
Thank you for sharing your feedback!
We're deeply sorry to hear that you've found the booking process frustrating.
When a space becomes available, it is offered to everyone on the waiting list at the same time, which is why it can sometimes be taken quickly.
We understand this can be difficult, and we appreciate you sharing your suggestion.
If you ever need help with bookings, please don’t hesitate to speak to a member of the team at the centre.
Thank you again for your review!
Warm Regards,
Kaisha
I have been visiting the Woolwich…
I have been visiting the Woolwich Waves, mainly for Gym activities. The gym is well equipped, with a good variety of equipment, and usually very clean. The only thing missing honestly are equipment for calves, which usually you see in every ordinary commercial gym around. They have space there for this type of improvement.
March 6, 2026
Reply from Better - Woolwich Waves
Hi Camila
Thank you for your review.
We are very pleased to see that you are enjoying the gym at the new Woolwich Waves, and we appreciate your feedback regarding the calf machine.
It is also great to hear that the facilities are being taken care of by the staff, and please do not hesitate to ask the staff for an alternative calf exercise!
Kind Regards
Amir
Convenient
I've been using the new gym and classes at Woolwich Waves since it opened in January. There is noticeably more staff on hand, whether this is permanent remains to be seen as old centre had very few.
there is much natural light - due to glass windows all round, yet still feels quite cramped!
The entrance and reception are were not fully thought through. I watched someone with a walking stick fall over on entering the building due to uneven steps. Glad to see this was promptly addressed, there is now a ramped access. The reception area is a nightmare, always chaotic and congested. This requires a layout rethink!
It seems odd that there's a charge for the sauna when you previously had access through membership. As for the spa facility - far too expensive for the area!
I have yet to use the large pool. Many would prefer the option to swim in private - not to be viewed by the public on the street or from the top of a double decker bus! What was alarming last Thursday evening was watching someone taking pictures or possibly filming people in the pool from the street. I found this worrying, something needs to be done!!
February 25, 2026
Unprompted review
Reply from Better - Woolwich Waves
Hi Paulette,
Thank you so much for your review!
We're thrilled to hear that you're enjoying the new facilities and natural light at Woolwich Waves.
We're saddened by the recent incident involving one of our members falling, but we're grateful that we addressed this promptly to prevent any similar incidents.
Please note that we truly value our customers' feedback, as this helps us to improve.
We'd like to note that our members previously had access to a general health suite facility at our previous site.
This has now been upgraded to a Thermal Spa experience, with a sauna, steam room and relaxation area, along with treatment rooms, should you want to book this in.
We'll take on your comments regarding the concerns you've raised with the pricing and pass this on to the wider team.
Thank you again for your feedback!
Warm Regards,
Kaisha
Reply from Better - Woolwich Waves
Hi Amen,
Thanks for your review.
We are so pleased to hear that you are enjoying Woolwich Waves and we look forward to welcoming you back soon!
Warm Regards
Hazal
Disappointing
So many opportunities to have a great brand new swimming pool but here we are…
Shame the facilities haven’t been built properly for the users: the corridors are very narroe when dropping the kids at swimming lessons, you have to queue to pick up your child where people also wait to shower.
There’s not enough family changing rooms and there’s no viewing area for parents to observe the children during the lessons.
February 23, 2026
Reply from Better - Woolwich Waves
Hi Nancy,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
Warm Regards,
Kaisha
Lovely but would love an upkept environment!
Lovely place! Recently joined and I love the range of fitness classes that are offered and how modern it is.
Would give 5 stars but the cafe area downstairs is not very well taken care of, dirty tables and floors; just quite disorganised for a newly opened place. Would love if staff could do bi-hourly checks / sweep down to ensure an upkept environment. Apart from that, very happy!
February 21, 2026
Unprompted review
Reply from Better - Woolwich Waves
Dear Miss/Mr,
Thank you for sharing your experience at Woolwich Waves with us.
We truly appreciate your feedback as it will help improving in the future.
Kind Regards
No stars disgusted.
First of all the temperature in the pool changing room is cold compared to the temperature in the pool everyone is complaining about it but nothing is being done. When it opened you used a pound for the lockers that returned to you when you finished. This company changed all the lockers and now you have to buy a token for twenty pence to use the lockers. This is disgusting for them to squeeze that little bit extra from the public. Its a new building with many faults the waterfront was aging but far superior to this new build that will look older than the waterfront in no time at all.
February 19, 2026
Unprompted review
Reply from Better - Woolwich Waves
Hi Gary,
Thanks for your latest review.
We are sorry to hear you are unhappy with Woolwich Waves and have passed on your feedback to the centre.
Warm Regards
Hazal
Great staff, shame about the lack of lane swimming.
The staff are great, very helpful and pleasant. They gym is also great, but this week I fancied a swim. Sadly there are no daytime lane swimming slots for under 60s. I could go at 8am or 5pm, but fancied a quieter time. I have flagged how it's unfair to term time workers. I hope it's changed for the, Easter hols.
February 18, 2026
Reply from Better - Woolwich Waves
Hi,
Thank you for sharing your feedback!
We’re delighted to hear that you enjoy using the gym facilities at our Woolwich Waves Centre, and the that our staff have been great.
We completely understand your frustration regarding daytime lane swimming availability for under 60s.
We're more than happy to use your feedback to look into make changes to our timetable where possible, especially during term time.
We appreciate your feedback, and hope to see you again soon!
Warm Regards,
Kaisha
I have been doing a 12 week weight loss…
I have been doing a 12 week weight loss programme at Woolwich Waves with Laurence. He has nurtured a great community amongst us. Its a lively interactive group. Laurence is well organised and makes the classes interesting. He has a light touch and is totally non-judgemental but he also speaks truthfully. I love the group and the weight is coming off. The facilities are excellent
February 16, 2026
Reply from Better - Woolwich Waves
Hi Sarah,
Thank you for sharing your experience!
We’re delighted to hear how much you’ve enjoyed the 12-week weight loss programme at our Woolwich Waves Centre.
It’s fantastic that Laurence has created such a supportive, engaging and non-judgemental environment while keeping sessions organised and motivating.
We can't wait to see you again, and continue to support you on your fitness journey!
Warm Regards,
Kaisha
The front of house staff are not very…
The front of house staff are not very helpful. Gym staff great 5 out of 5. Customers service great 5 out of 5
February 16, 2026
Reply from Better - Woolwich Waves
Hi Janet,
Thank you for sharing this with us!
We're sorry to hear that the concierge at front of house were not very helpful during your visit to our Woolwich Waves Centre.
However, it's great to hear that you're enjoying the Gym facilities, and received great service from our customer service team.
We'll be sure to pass this feedback on with the wider team!
Warm Regards,
Kaisha
Reply from Better - Woolwich Waves
Hi M
Thank you for your review.
We are delighted to hear that you are enjoying the classes and facilities at the new Woolwich Waves and that you find the App easy to use!
We hope to see you again soon.
Kind Regards
Amir
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