Poor customer service at the front desk yesterday (15 Sep) at about 6 in the afternoon. According to the email and phone conversation with the better customer call centre, I need to bring my ID to pro... See more
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Location
Switch locationKathryn Avenue, TO32 9AF Monks Cross, GB
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Set up Togo with care and attention. Very good communication and feedback and follow up after only a couple of weeks. Gives you incentive to try
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Not happy that I asked the receptionist about an instructor and if she had left or was on holiday. Simple enough . The receptionist had no idea was more concerned with eating her lunch . No managemen... See more
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I haven’t started the gym yet as have only just joined so can’t comment on my experience as of yet. The customer service has been excellent. Thank you.
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Kathryn Avenue, TO32 9AF, Monks Cross, United Kingdom
4.5
Excellent
137 reviews
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Reply from Better - York Stadium Leisure Complex
Hi Miss A
Thank you for your review.
We are very pleased to see that you are enjoying your experience at York Stadium Leisure Complex and that you have had the opportunity to meet the centre staff!
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Referral from doctor
I was referred by my doctor with better York stadium Healthwise programme. I have now been attending for just over 2 years with. Knee problem. I am managing to maintain an operation free existence due to my fitness and therapy for my knee been in place. I go swimming 3 times a week where possible.
November 21, 2025
Reply from Better - York Stadium Leisure Complex
Hi Karon,
Thank you for sharing your experience with us!
It’s fantastic to hear that the Healthwise Team at York Stadium Leisure Complex have supported you over the past two years.
We’re so glad that the fitness and knee therapy in place have helped you stay active and avoid surgery.
Warm Regards,
Kaisha
Always Better.
Absolutely fantastic place,the help & encouragement from Josh & the team is incredible,
They are very understanding & empathetic especially to a person who is struggling.
November 6, 2025
Reply from Better - York Stadium Leisure Complex
Hi Famous
Thank you for your review.
We are very pleased to hear that the team at York Stadium Leisure Complex is delivering exceptional service and creating a wonderful atmosphere for you during your visits to the centre.
We will pass your feedback on to the staff to review, and we hope you continue to enjoy your experience with us.
Kind Rgeards
Amir
Reply from Better - York Stadium Leisure Complex
Hi Marilyn
Thank you for your review.
We are very pleased to see that you have had the opportunity to meet the friendly staff at York Stadium Leisure Complex, and we also hope you enjoy using the facilities!
Kind Regards
Amir
Highly recommend, the best one
Very clean, well maintained gym and swimming pool. Really appreciate how lovely the health coaches are and a lot of friendly and helpful patrons too.
October 20, 2025
Reply from Better - York Stadium Leisure Complex
Hi Daya,
Thanks for your review.
We are so happy to hear that you are enjoying York Stadium Leisure Complex!
Warm Regards
Hazal
No problems, very good!
No problems or issues, good gym, good showers now too, very happy to have rejoined now my life allows!
October 14, 2025
Reply from Better - York Stadium Leisure Complex
Hi Matt
Thank you for your review.
We are pleased to see that you are happy with the new improvements at York Stadium Leisure Complex, and we welcome you back to Better!
Kind Regards
Amir
Reply from Better - York Stadium Leisure Complex
Hi Ms Yerrel
Thank you for your review.
We are very pleased to see that you have had the opportunity to meet the centre staff, and that they are taking care of the facilities!
We hope you continue to enjoy your experience, and thank you for choosing Better!
Kind Regards
Amir
Swimming lessons
Lovely staff. Swimming instructor put my daughter at ease. Daughter had a great swimming lesson and she is looking forward to next week already. Thank you.
September 23, 2025
Reply from Better - York Stadium Leisure Complex
Hello,
Thank you for your valuable comments and feedback.
We are pleased to learn that you are finding enjoyment in your swimming lessons at York Stadium.
I will ensure that your remarks are communicated to the swimming instructor at the center.
Kind Regards.
staff always helpful
September 17, 2025
Reply from Better - York Stadium Leisure Complex
Hello Sharon,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
A very friendly space.
Have found all aspects of Better very friendly and helpful. Especially for someone who is a total novice to a leisure centre. The Healthwise programme is a great way to start doing exercise for health.
September 17, 2025
Reply from Better - York Stadium Leisure Complex
Hi RJT
Thank you for your review.
We are glad to hear that you're enjoying the facilities at the York Stadium Leisure Complex and have had the chance to meet our staff.
We hope you achieve your health and fitness goals through the Healthwise scheme and have a fulfilling journey with us.
Kind Regards
Amir
Pretty poor
Pretty poor - website is not easy to navigate. Booking an activity seems overly difficult. Apparently you need a bar code to scan to let you through the barriers but I've never received one in my confirmation emails. All in all not a great experience
May 1, 2025
Reply from Better - York Stadium Leisure Complex
Hello Sam,
Thank you for your comments and feedback.
I regret to learn that you are experiencing difficulties navigating our website.
Our front of house staff would be pleased to assist you in locating the barcode on your membership card, and any other issues that you may be encountering.
Kind Regards.
Healthwise Programme
Although my Better Healthwise programme is limited to 2 week experience and after been involved in only five visits to the gym, I have been extremely impressed with both the excise programme and the helpful advice, assistance and knowledge of the supervisors. It is a most positive experience and I am certain that I will benefit from the programme in the future
September 4, 2025
Reply from Better - York Stadium Leisure Complex
Hi Arthur,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at our York stadium centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
The swimming pool and changing room and…
The swimming pool and changing room and shower are always clean.
Please thank all the staff.
September 3, 2025
Reply from Better - York Stadium Leisure Complex
Hello Customer
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Friendly staff
Friendly staff
Th centre has a warm welcoming atmosphere from the moment you walk through the doors.
September 1, 2025
Reply from Better - York Stadium Leisure Complex
Hi Diane
Thank you for your review.
We are very pleased to see you are enjoying your experience at the York Stadium Leisure Complex, and the staff are creating a warm atmosphere!
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
I have experience with swimming oxygen…
I have experience with swimming oxygen inside the water
January 17, 2025
Reply from Better - York Stadium Leisure Complex
Hi Salim,
Thank you for your feedback!
It’s great to hear that you have experience with underwater breathing techniques. If you’d like to share more about your training or how you developed this skill, we’d love to hear it. Your insights could be helpful to others interested in improving their swimming abilities!
Kind regards,
Charmaine
Switching account type
Switching account type in your app was asking for an admin fee. The staff in York were very helpful and allowed me to switch at their front desk... thanks
August 8, 2025
Reply from Better - York Stadium Leisure Complex
Hello Martin,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
gym support
I am coming for medical reasons and I am coming with a carer to support me luckily my carer does weight training so is used to the gym equipment.I had my induction to show me what equipment I needed to use but going in the next time if I didnt have my carer with me I would not have coped as I have memeory problems and couldnt remember how to use the equipment there didnt seem to be any staff around other than those taking classes I dont know if there are meant to be staff wandering around to call on for support but feel there should be staff visable to ask for help
August 6, 2025
Reply from Better - York Stadium Leisure Complex
Hello Pamela,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Friendly staff and great equipment
Friendly staff and great equipment. Air conditioning too.
July 18, 2025
Reply from Better - York Stadium Leisure Complex
Hi Mr James
Thank you for your review.
We are pleased to see you are enjoying your experience at the York Stadium Leisure Complex, and you have had the opportunity to meet the centre staff!
It is also great to see that the air conditioning is keeping you cool.
Kind Regards
Amir
Classes at York Stadium
Having recently started having exercise classes for a hip problem, I can honestly say my experience has been great. The staff are lovely and the range of exercises is fab. I have yet to experience all of them but I intend to do so! The facilities are new and clean. The other people also taking part are very friendly.
July 10, 2025
Reply from Better - York Stadium Leisure Complex
Hi York Customer,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re enjoying the exercise classes and finding the staff and facilities welcoming at the York Stadium. It’s great that you’re exploring the range of exercises — we’re confident you’ll love discovering them all. If there’s ever anything we can do to support your journey, please don’t hesitate to reach out.
Looking forward to seeing you at more classes!
Kind regards,
Charmaine
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