BetterHelp Reviews 9,386

They need to ad prescription providing to there service for affordable pricing and they would have a left up against competition in the same space.z

I have been struggling mentally for a while. I had previously went to counseling in person and did not have a great experience. It really put me off from finding help for myself for a while. A friend of mine actually influenced me to download this app and look for somebody to help me after a really hard time. Better helps personalized matchmaking help me find the most amazing therapist. I trust him completely and my life already feels so much better just getting to talk to him. Better helps discounts for also a main contributing factor for me downloading. Better help strives to help everyone no matter their financial status.

I’ve been in therapy with BetterHelp for about 4 months and have had wonderful experiences with my therapist. She was the first person recommended to me because I asked for a female with a Christian background. I had needed someone I could trust and talk too for a long time but I couldn’t get my family to understand it. I guess I couldn’t really understand the feelings myself for a long time. Once I felt comfortable with her, she knew what to ask and I had some surprising answers but we got to the bones of the problem together and we are working through it together. I could not be happier with any therapist anywhere. Rita is a blessing I never knew I could ever find and afford. I’m not planning on things being normal too soon, but I know in my heart if anyone is going to get through it with me it will be Rita.

Originally I was skeptical about online therapy as I felt that it would be too impersonal but as I now have completed several sessions successfully, I can say without any doubt that my therapist is able to make that real connection I'm looking for, show compassion and help my healing equally as well as if I was sitting in his/her office.!

Summary of the issue
I am a licensed therapist who provided services through BetterHelp. In September 2025 I informed BetterHelp that March 31, 2026 would be my last day on the platform. As the months progressed I realized March 31 would not work and that I needed to remain on the service. I sent at least four emails, submitted messages through the BetterHelp site, and placed phone calls well before March 31 to notify them that I needed to stay on service. BetterHelp never acknowledged any of these messages or provided confirmation despite my explicit requests.
On April 2, 2026 my BetterHelp account was canceled without prior notice or any response to my requests to remain active. This cancellation was a surprise given that I had repeatedly attempted to communicate my intent to continue. Since April 2 I have called and emailed every day requesting reinstatement. I also asked BetterHelp to notify my clients that any missed sessions were due to an administrative error and to provide referrals so clients could continue care. I received one message from the company to a client or to me, to which I promptly replied that I was ready and eager to return, but I have received no further emails or phone calls.
Why this is harmful and unethical
This abrupt termination and the company’s failure to respond created an abrupt termination of the therapeutic relationship without notice. According to the American Psychological Association code of ethics abrupt termination without appropriate notice, transition planning, and referrals is unethical and places clients at risk. BetterHelp’s actions have also caused me significant financial harm because the platform is my primary source of income. Clients deserve to be notified promptly, to receive referrals, and to have continuity of care. BetterHelp’s lack of communication and failure to confirm whether clients were notified or referred is unacceptable and may have harmed clients.

Easy to contact a therapist in a range of ways. Knowledgeable, skilled therapist who works with my needs.

Awesome easy way to have someone to talk about everyday issues that I deal with.

The therapist that was chosen to work with me was a good match. I honestly didn't know what to expect in the beginning but I can tell that growth has occurred even in a small period of time.

I like the tools available. The daily mood tracker and journal entries help me keep track of my progress as do the tracking of my goals. Many classes are offered as well.

I tried better help when I was in my lowest place. I only had Medicaid because my job didn’t offer insurance. All my local places that took Medicaid were booked for weeks out. So I scrapped together money for this. At first my therapist seemed good. She had been a licensed therapist for 30 years in my state. I shared info about me and my past that was very hard to talk about. Things that I have problems talking about. She didn’t write anything down so I know some people record so they can document later so I didn’t think anything about it. She gave some advice and told me to read some books. She listed 5 or 6 to look into that would be available at libraries.

The next week, it was like a blank slate. She didn’t remember anything we talked about the week before. She didn’t remember the hard difficult stuff I brought up. So I had to retell her the whole thing. I was also feeling worse, I told her I didn’t want to end things but if I ended up gone I wouldn’t be sad. She told me go to this hospital and do a 72 evaluation. I told her I couldn’t afford that. She told me she didn’t know how to help me if I didn’t take her advice.

I canceled that night. I felt my money was wasted. The entire second session was 90% me telling her the exact same things that I told her session 1. And then go to this hospital and admit yourself. If I had money for that I would have done it already.

The only positive experience I had was with the group therapy sessions that you could sign up for. I don’t think I was really because of the person running it but because I was talking to other people. People who were dealing with the same things I was. Hearing skills they learned to cope and make it day to day.

Do not recommend. Don’t give them money.

And remember you will be warm again. Things can get better. But not with better help.

The Betterhelp approach is simple and efficient. I signed up, was matched with a therapist and scheduled my first session immediately. My therapist is always punctual, always helpful, always professional. Everyone can benefit from support, no matter your circumstances. And the Betterhelp service is affordable. I do all my sessions via video so that they can fit around my schedule. Can't recommend it enough.

Hello my name is Richard Sandiford I am very humbled and greatful for my therapist she is very kind and compassionate and understanding and I appreciate her unconditional love and suport she is ne er undermining or sarcastic wi h is appreciate and she is very wise and knowledgeable and has a certain empathetic way of putting .y issues in a way that is easier for me to comprehend and see the bigger picture and I appreciate that she'll help me come up with positive solutions to remove any issues that im experiencing and she is always easy to talk to and never judgment and I feel safe and comfortable with her sharing things tgat bother me so that we can find ways to deal with those issues accordingly in a positive manner and I appreciate how uplifting and encouraging my therapist is thankyou betterhelp for pairing me with my therapist shes amazing thankyou miss Wilson for everything thankyou letting me confidently confide in you and thankyou foe helping me realize that im not alone and theres always help out there I hope there are others out there that come to realize also perhaps through better help or mabey they realize on there own that there is help out there and there not alone either thankyou everyone 😊 God bless I wish for peace hope and harmony for everyone every where

Look, I'm a very forthright person. After 1 session, it is silly to ask for a review, isn't it? Sort of like asking Nancy Lincoln how she liked the play after her husband getting shot. AI generated websites ask for results before I have results. Is it me, or isn't that odd?

My therapist helped me through a really difficult time in my life, and continues to support me as I heal. It took me two tries to find a therapist I connected with, but the process was very simple. BetterHelp made therapy accessible to me when it otherwise wouldn't have been.

My theraplst is objective, yet supportive and helpful. He raises some good points and gives homework to assist me in figuring out what would work best in my situation.

Marriage counselor was unprofessional, biased, berating, and judgemental. He booked our time and did not offer the services advertised (at the start of the session he redirected us to individual counseling without having offered any marriage counseling).

I later learned his qualifications came from an institution that is now shut down and its accreditation withdrawn. He made generic statements, promoted his personal views of traditional parenting roles, did not facilitate a constructive conversation and did not ask meaningful questions. BetterHelp / Regain is the solution if you want to end your marriage.

The app make keep track of my mental health, the people behind its what make this online service great, being using them 👏 👌🏻 for me and I'm happy with where I am with them.

I had a hard time committing to therapy. This app has removed any and all excuses. It is a reliable app, the therapist is top tier, and access to help is incredible.

Please don’t bother. This is not cheap. Use that same money to go to a proper qualified and licensed therapist once per month you’ll get more out of it. I tried 4 and they’re unprofessional. Nothing like a proper therapist who should provide you with a plan. Another theme is that these “therapists” don’t get their tech sorted so you spend half your session trying to get their tech sorted.

Dr. Kenneally brings a rare depth of classical Jungian practice that goes well beyond surface-level therapy. His work is grounded in a disciplined understanding of archetypes, shadow integration, and the long arc of personal development.

What stands out is his ability to help make sense of what I would call the “baseline trauma” of simply living a full life. After five decades, you accumulate experiences, contradictions, and unresolved patterns. He doesn’t try to rush past that or simplify it. Instead, he helps you engage with it directly, with structure and meaning.

His approach is thoughtful, patient, and intellectually rigorous. Sessions feel less like problem-solving and more like guided exploration, where insights actually stick and compound over time. There’s a clear respect for the individual’s story, without losing sight of the deeper psychological frameworks that make the work effective.

If you’re looking for quick fixes, this probably isn’t the right fit. But if you’re serious about understanding yourself at a deeper level and doing the work properly, he’s very good at what he does.