Better Kitchens Reviews 

428
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

In all my decades of renovation and subsequent kitchen purchases this company is by far the best Ive dealt with. From the wonderfully patient and extemely helpful Lewis and later Julian in Sales to Br... See more

Rated 5 out of 5 stars

From start to finish the whole experience has been exceptional. The design advice was very helpfull ensuring that we had everything that we needed. Delivery was swift and on time and the quality of th... See more

Rated 5 out of 5 stars

Fantastic quality..... ***** Just fitted a new kitchen (ourselves-amateur DIY ers) and it has gone so smoothly.... From the advice at the beginning( the better kitchens team) To the de... See more

Rated 5 out of 5 stars

Great company to deal with and smooth ordering process. Super prices and the kitchens are of very good quality, all assembled (unless for some unknown reason you select flat pack) and ready to fit. I... See more

Company details

  1. Kitchen Supply Store
  2. Cabinet Store
  3. Kitchen Furniture Store
  4. Kitchen Remodeler

Written by the company

Welcome to Better Kitchens, the home of innovative kitchen design. We are dedicated to bringing our valued customers bespoke kitchen wall units to add a little luxury to your home.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

428 reviews

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No recent history of asking for reviews

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4.4

All reviews

(428)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Top quality

Have fitted kitchens from most company’s and Better Kitchens were great value and top quality would highly recommend

January 7, 2020
Unprompted review
Rated 5 out of 5 stars

Good quality units

Good quality units. Friendly and helpful staff to answers questions and organise delivery. All delivered on time and in good condition. Our utility room is much improved!

January 7, 2020
Unprompted review
Rated 3 out of 5 stars

Build quality is good but pre built units needed modifications due to design flaws

Build quality is good but there wasn'y any clear instruction how to install the units at all which made it much harder for new DIY'ers.

I went for true handleless units and all pre built drawers clashed with the rails. I needed to modify these so called pre built units myself which is a let down. I suggest not to opt for true handleless design from Better Kitchens as it is quite likely that you experience the same issue that I had.

January 7, 2020
Unprompted review
Rated 5 out of 5 stars

own design and installed kitchen

we designed our own kitchen to our requirements for storage needs in bungalow. my OH retired engineer, has fitted kitchens since the 70,s remarked that this was the best build quality and design he has ever fitted, excellent fittings and sink design access made fitting a breeze. we both are pleased with result achieved and have already recommended to others.

January 7, 2020
Unprompted review
Rated 5 out of 5 stars

Spot On

Spot On - As Good as Ever!

Have use Better Kitchens in the past and again just recently and they are as good as ever. I have no hesitation to use them again!

January 7, 2020
Unprompted review
Rated 5 out of 5 stars

super Matt white kitchen

Bought my kitchen online for the first time , a little apprehensive, I would like to say that I’m delighted with the super Matt white kitchen .
Good quality and very well built units , would definitely recommend to a friend .

Thank you
David

January 7, 2020
Unprompted review
Rated 3 out of 5 stars

Could Have Been Better

Units are of decent quality and although rather late, the delivery driver was extremely helpful, but there were several missing items and the couple of flatpak units lacked instructions and had to be drilled as not pre-done.

January 7, 2020
Unprompted review
Rated 5 out of 5 stars

Many thanks Matt

Good friendly and helpful service form Matt and others at Better Kitchens.
Initial design drawn up quickly and immediate responses provided to alterations to design. All questions answered and showroom had a good range of examples of fittings to try and choose from. Advice provided for self assembly and for fixing of own appliances.
Pre-assembled items well protected for delivery and notifications provided of when before and on the day.

January 7, 2020
Unprompted review
Rated 5 out of 5 stars

What an excellent kitchen

What an excellent kitchen, the units coming ready made and with solid backs are so easy to fit. Kitchen fitter commented on how well made they are, and they are his favourite to fit from the brands available!
Better kitchens prices are also much more competitive than the competition with much higher quality units. Dealing with the company was very easy and they helped solve some issues while the kitchen was being fitted and a damaged door was replaced with no quibble or fuss. Will be using again for further units and always recommend their kitchens to friends and colleagues with no hesitation.

January 6, 2020
Unprompted review
Rated 2 out of 5 stars

Great product, poor service.

Although the kitchen units themselves are of excellent quality and very competitively priced the overall Better Kitchens experience was poor. Having arranged to travel to London (450 miles) to fit my daughter's new kitchen I was then told that the doors would not be there on the arranged delivery date, with no guarantee when they would arrive. Specific advice received on modifying a unit to fit a specific appliance turned out to be completely wrong. Although they agreed immediately to send the correct parts they then sent the wrong parts, by next day delivery! Eventually had to make modification (using hacksaw and gaffer tape!!!) just to get the job finished, weeks late.

January 2, 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful company- would highly recommend

Better Kitchens are a fantastic company. We had a lot of support in designing our kitchen, including really helpful email and phone conversations with an expert who produced a suggestion of how it could look based on the room dimensions and then suggested parts which we had forgotten to order while looking at our basket order! We are really happy with the quality of the product. We ordered the cupboards already built which saved a lot of work and Better Kitchens were easy to contact and extremely accommodating when there were queries to resolve. We now have a very smart kitchen which has cost us a fraction of what it would have done at other kitchen shops. I would highly recommend this company.

December 23, 2019
Unprompted review
Rated 1 out of 5 stars

Shambles

Ordered just a few units and a worktop for a utility room. Phoned the day before to check that everything was ok for me to collect as arranged. It was - except it wasn't of course. After I'd made the 30 mile journey I was told one of the units was missing.

I asked whether everything else was present, including wall hangers. I was told it was all in the box. When I unpacked the boxes at home, they weren't of course.

Also, the worktop was badly damaged at both ends - luckily I had about 2mm to spare after cutting out the damage.

It took an extra week to get the missing cabinet. Customer service flat refused to reimburse me the cost of the wall hangers that I had to go out and buy to get the job done (when I finally got a response to my emails).

I hope your experience is better than mine, but I wouldn't hold your breath!

December 13, 2019
Unprompted review
Better Kitchens logo

Reply from Better Kitchens

Hello Gary,

Many thanks for your feedback and I'm sorry to hear that your experience with Better Kitchens has not met your expectations.

We pride ourselves on the quality of our products and customer service as you can see by our reviews.

I have had a look at your order and can confirm that some items were missing or delayed, this was due to supply issues during an exceptional workload during this years Christmas period. This has since been resolved and in your case we were able to minimise the delay to within a week but nevertheless, we apologise for this delay.

With regards to the laminate worktop having damaged ends, these are supplied to us as blanks and do have unfinished ends and have varying degrees of chipping that can be caused throughout the manufacturing and delivery processes for these large/heavy products. This isn't normal as issue as laminate worktops are cut to suit customers requirements during the installation process. I’m sorry the frustration this has caused you but I'm also pleased that on this occasion you had enough to complete you installation.

We thank you for your order and I'm sorry that you felt unsatisfied and that you needed to leave a negative review. Please get in touch with our customer service team should you want to discuss this further.


Kind Regards,

Ardene Stoneman
Managing Director
Better Kitchens Ltd

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