BettyandBiddy Reviews 

161
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the jewelry is absolutely stunning, beautifully packaged, and holds up wonderfully over time without losing its visual appeal. Many people also genuinely appreciate the exceptionally prompt delivery services and the friendly, highly responsive customer assistance when ordering special gifts for family. However, some customers also noted frustrating issues with items tarnishing very quickly, turning green, or completely losing their gold coating. A few reviewers additionally experienced significant delays with delivery, missing packages, and completely unresponsive support teams when trying to resolve these urgent problems.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the stunning designs and brilliant quality of... See more

Quality

People report positive experiences with quality, highlighting the stunning design, brilliant craftsmanship,... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting super fast and... See more

Order

Consumers experience great satisfaction when ordering, as reviewers frequently highlight the fantastic... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stunning range of high quality affordable and fashionable jewellery - cant recommend highly enough. Very prompt delivery. Very very happy customer! 5 star rating for sure. Avril

Rated 5 out of 5 stars

Unbelievable customer service - they could not have done anything more 🤩 Sold out item arrived in time for my sister’s birthday all thanks to the amazing team at Betty & Biddy! Ordered Friday receive... See more

Rated 5 out of 5 stars

Always my go to place for genuinely amazing pieces for all occasions. So tasteful and great quality. Super delivery time also. Love love love!

Company replied

Rated 5 out of 5 stars

I started purchasing betty and biddy products for my wedding in 2022 and I could not believe the quality absolutely blown away by how amazing the jewelry is. 4 years later and the earrings and bracele... See more


Company details

  1. Costume Jewelry Shop

Written by the company

We are Betty and Biddy and we believe in jewelry as an expression of yourself. We believe you can style and edit your look with jewelry to show the world the best version of you. Our in house designs are made to empower, inspire and elevate. We create everyday statements for you to shine in.


Contact info

3.7

Average

TrustScore 3.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.7

All reviews

(161)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality

I bought 4 black clover bracelets from betty and biddy, 3 of which were gifts and one for myself. My bracelet broke the first time wearing it back in January. I have since found out, that the friends i gifted the other bracelets too also snapped off on the first wear. This is disappointing as i thought it was just mine and embarrassed that the gifts I gave were poor quality.

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. Fast, free delivery, great prices and fantastic choice! My recent order included the black carre necklace, a lovely delicate chain with a black square pendant that sits beautifully. I also loved the crescent moon hoops, perfect for a night out. I also got the 3 pin stud earrings which are great for everyday wear. I'll definitely be ordering again soon

April 10, 2023
Unprompted review
Rated 3 out of 5 stars

Disappointing

Both necklaces j bought were faulty and I was told I had to pay return postage, wouldn’t buy from again hugely disappointed!!

March 30, 2023
Unprompted review
BettyandBiddy logo

Reply from BettyandBiddy

Hey Nina,

Yes there is a charge for returns but once received we will process a full refund or we can send out replacements.

Whichever you prefer.

Rated 5 out of 5 stars

Chunky Link & Round Hook Toggle

Lovely chunky necklace. I wouldn't normally wear this type of necklace but this one is so thin with small links. This would be a wonderful piece for layering. As usual the price is very reasonable and quality is very good.

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

This is literally the best customer…

This is literally the best customer service I’ve ever received.
Jules is a legend!
I sent my order to the wrong address and Jules had it fixed in less than five minutes after I emailed!!
It arrived the next morning.

March 14, 2023
Unprompted review
BettyandBiddy logo

Reply from BettyandBiddy

Thanks so much Kaci x

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery. I came across the jewellery as a recommendation on Instagram and I have purchased many items for myself and as gifts for others ever since. The designs are so beautiful and unique with thoughtful meaning behind them.
Customer service is always above and beyond, answering queries quickly and helping most recently when I lost an earring which they were able to replace quickly.
I am always delighted with my purchases and will definitely order again. Thank you all at Betty and Biddy.

January 25, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery, excellent customer service

Beautiful jewellery, and at an affordable price. Excellent customer service. I had a small problem with a breakage on a bracelet and they couldn't have been more helpful, or quick to replace it. Very friendly in emails, and even going so far as to give a complementary piece of jewellery to my order. Totally unexpected but definitely appreciated. If only more small business were like this! Will definitely be buying again and recommend to others. ❤️

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

Favouorite Jewellery Company!

Was gifted a necklace for my birthday last year by friends, and it’s still in perfect condition, I wear it everyday. I now use betty&biddy to buy jewellery for myself and for really meaningful gifts for my nearest and dearest too. So unique having the native language on a chain around my neck! Really awesome small business, and Super customer service. 10/10 recommend :)

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Necklace, bracelet & earrings

I ordered items for my daughters for Christmas, they absolutely loved them the quality & prices were outstanding 🥰 delivery was prompt & packaged beautifully ♥️ I will definitely recommend this wonderful lady/business to all my friends & family 10/10 on all aspects.

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Betty and Biddy honest review

I ordered a bracelet from betty and biddy and was talking to Barb who was very helpful. Replied to my email straight away. The bracelet is gorgeous and such good quality. Very impressed and happy! Definitely ordering from them again.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and value for money

I ordered some necklaces off this company, never usually order from small business, especially one's I've seen on social media. I took a chance, as I liked some of their jewellery. I placed my order and it was delayed, I got in touch and dealt with a lovely lady called Jules. She went out of her way to help and got my order to me the next morning. She added something for myself, it was very generous of her, which I will pay it forward. My order was with me before 9am the next morning and the items were lovely. We should support small businesses more and also try to remember that they can't get our orders to us as quick as they would like, or like the big companies, so maybe allow for that. Jules and Barb who I dealt with were lovely ladies and I can't say enough about the customer service, also the products are great value for money, I was very happy.

November 26, 2022
Unprompted review
Rated 5 out of 5 stars

A beautiful customer focused Irish business

This is such a fabulous brand and their customer service is fantastic. I recently lost an item that I had purchased from them and their customer service managed to source the item again for me and sent it to me promptly. Their items are stunning and I especially love their little huggie hoops and their tennis necklace set. Beautiful pieces ❤️. Definitely a delighted repeat customer and love supporting this Irish business.

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing experience

My experience with BettyandBiddy was amazing. A lot of my friends shop here and they all highly recommended them as it is perfect for a gifts and is a Irish brand. Barb was just so helpful and professional I emailed on Tuesday evening 8pm to ask was there a possibility I could come and collect the necklace as I needed it for that weekend within 30 minutes Barb had emailed me back and arranged collection for that week. The customer service was amazing! I was so happy with the necklace I purchased and my friend loved it. I would highly recommend BettyandBiddy. Thanks Barb 😊

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

A great website for gifts for birthdays…

A great website for gifts for birthdays and Christmas, and for some sparkle on nights out. I am a returning customer and find the customer service always very friendly and helpful. Will be ordering again. Great quality and great price. Thanks ladies !

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

Love this brand!

Absolutely love the simplicity of the products, especially the hoops and Irish collection. Exceptional speed of delivery, responsive customer service and a price that is unbeatable. Have recommended to several friends and I always get compliments when I wear BettyandBiddy.

November 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great range of good quality jewelry…

Great range of good quality jewelry which is well displayed on their site.You will be very happy with the items you order as in reality it is as good as advertised.It is great to see a small Irish company doing a good job.The prices are very competitive and delivery is speedy.

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous, quality jewellery

Gorgeous, quality jewellery at a fantastic price point.
I have received lots of compliments on my necklace and earrings. My order arrived within a few days.
I'm delighted with my new jewellery and will be returning to do my Christmas shopping! Fantastic Irish brand.

November 2, 2022
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. Paid nearly €200 for items and paid for express delivery. A week later items not received and I contacted the company who advised in one email that my package was with the courier and then in a second email with was send by an post. Eventually received item and the postage date stamp was the date of my last email to them. One of the earrings I paid €40 arrived broken. They will not reply to my emails so I had to raise a claim with PayPal. Tried to support a small Irish company but such poor customer service I will not use again. The products are also over priced for the quality.

November 4, 2022
Unprompted review

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