Not the best site, too many problems, even logging on takes ages, the 'cash out' option comes and goes as they please, when you close 'deposit' at the bottom of the page it always puts a bet on your s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... See more
Company replied
Betuk is an average site. Playing a few other sites they need to improve their odds on sports markets in general, and weekly incentives and promos which are poor against most others. Casino options ar... See more
Company replied
Honest review, opened an account yesterday was verified and deposited no problem playing for a few hours and was lucky enough to build up a balance of around £2400. I made a request for a withdraw... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contact info
United Kingdom
- support@betuk.com
- www.betuk.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The customer service of Betuk is…
The customer service of Betuk is appalling. I have spent a lot of hard earned money and won a certain amount. I have withdrawn this amount but instead of them putting it into my bank they have withheld my withdrawal and suspended my account without notice. I will be taking this further but for now I will wait to see of I get my fairly earnt money or even a reply to the four emails I have already sent the customer services. I wont ever use this site again.
March 14, 2026
Unprompted review
Reply from BetUK
Dear Gareth,
We acknowledge feedback regarding challenges with customer service and account-related issues, such as withdrawals and suspensions. We understand how incredibly frustrating and concerning it is when customers encounter such difficulties. We are committed to providing clear communication, fair processing of funds, and reliable support to all our customers.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK.
Reply from BetUK
Dear Mark,
We have noted your kind comments regarding our betting site. It is very rewarding to know that you are enjoying our platform. We will continue to work hard to provide an excellent and reliable service for everyone.
Kind Regards,
BetMGM.
Extremely poor experience all round
Extremely poor experience all round. App was very slow or froze completely. Then received an e-mail today to provide verification documentation - copy of Bank statement and photo of bank card. Tried 6 or 7 times to carry this out today but on each occassion I was informed that the uploads / photo's had been rejected. Sorry but it's easier to get a Passport or Concessionary Travel Card! BetUk - Thanks but no thanks.
March 11, 2026
Unprompted review
Reply from BetUK
Hello there,
I'm very sorry to hear about the extremely frustrating experience you've described. That's certainly not the smooth and efficient process we aim for at BetUK.
We have dedicated teams to guide you through verification, and we aim to make the upload process as straightforward as possible. So please contact our 24/7 Customer support team and we will help with the journey.
Kind regards, BetUK
Scammers
Scammers. All ok until you don’t win and want to withdraw money. That time the problems start. Verification should be done when register, while they start to care about who you are after you win. Excited that you win? That goes away so quickly. You win once, documents verification, take some time and you get headache by their poor system. You are legit, yet they are not happy to pay out, so when you win again? They want verify your cards detail this time. If you long time customer, they pick old card in their system which you don’t even use anymore. Headache start again as old card you usually destroy and get that information from bank is not easy. They purposely do that in hope you fail and they don’t pay out. It’s honestly disgraceful company.
March 8, 2026
Unprompted review
Reply from BetUK
Dear Tim,
We have noted the feedback regarding delays and complexities in our verification procedures, especially concerning payouts. We recognise how disappointing and stressful it is when these processes cause frustration. Identity and payment method verification are essential legal and security requirements, and we continuously strive to make these as smooth as possible.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK.
Trustful betting site.
March 9, 2026
Reply from BetUK
Dear Yuki,
We acknowledge the positive feedback regarding our betting site's trustworthiness. We are pleased to hear that you find our platform reliable. We are committed to maintaining these high standards to ensure all our customers have an excellent experience.
Kind Regards,
BetUK.
Very helpfull!
March 7, 2026
Reply from BetUK
Dear Terence,
We acknowledge the positive feedback about our helpfulness. We are pleased to hear that you found our service to be beneficial. We are committed to maintaining these high standards to ensure all our customers receive excellent support.
Kind Regards,
BetUK.
Reply from BetUK
Hey there,
We have noted your kind comments about our company. It is very rewarding to know that you are satisfied with our service. We will continue to work hard to deliver an excellent and reliable experience for everyone.
Kind Regards,
BetUK.
Reply from BetUK
Hello Dean,
Thank you so much for that fantastic feedback! We're absolutely thrilled to hear you're enjoying our great offers, find withdrawals easy, and appreciate our user-friendly platform. Providing a seamless and rewarding experience is what we strive for at BetUK.
Kind regards, BetUK
Easy to place bet.will give them chance…
Easy to place bet.will give them chance with my horse betting tomorrow,
March 6, 2026
Reply from BetUK
Hi Iain,
That's great to hear! We pride ourselves on making betting as straightforward as possible. We wish you the very best of luck with your horse betting tomorrow – we hope you back a winner! Mine pulled up!!!
Kind regards, BetUK
Reply from BetUK
Dear William,
We have noted your kind comments about withdrawals being processed in minutes. It is very encouraging to know that you are satisfied with this aspect of our service. We continuously strive to provide an efficient and reliable experience for our customers.
Kind Regards,
Bet UK.
Reply from BetUK
Dear Scott,
We acknowledge your positive feedback about our company. We are pleased to hear that you have had such a good experience with our service. We are committed to maintaining these high standards to ensure all our customers continue to have an excellent time.
Kind Regards,
Bet UK.
Thank you the best betuk
March 3, 2026
Reply from BetUK
That's wonderful to hear! 😄 We're thrilled you think BetUK is the best!
All the best,
BetUK
Reply from BetUK
That's wonderful to hear! 😄 We're thrilled you're experiencing brilliant service with BetUK!
All the best,
BetUK
100% good company
November 5, 2025
Reply from BetUK
That's wonderful to hear! 😄 We're thrilled you think BetUK is a 100% good company!
All the best,
BetUK
Clear and easy app to use
Clear and easy app to use. Withdrawals could be a bit quicker though.
February 21, 2026
Reply from BetUK
Hi there Anthony,
Thank you for your feedback regarding our app's clarity and ease of use, as well as your suggestion for quicker withdrawals.
We completely understand your desire for faster access to your funds, even while appreciating the user-friendly design.
We are actively reviewing our withdrawal processes to enhance their speed and efficiency for all our players.
Regards
The Bet UK Team
Excellent site easy wok
February 20, 2026
Reply from BetUK
Hello Ashley,
That's brilliant to hear, thank you!
We're delighted you're finding the site excellent and easy to navigate. Our team works hard to create a smooth and enjoyable experience for our customers, so your feedback is greatly appreciated.
We hope you continue to enjoy your time with us.
All the best, BETUK
good support available
February 17, 2026
Reply from BetUK
Hello Kristina,
That's fantastic to hear! We're genuinely delighted you find our support helpful.
Our team is dedicated to providing friendly, efficient, and readily available assistance whenever you need it. We strive to ensure every interaction is positive and resolves your queries quickly. Your feedback is invaluable and confirms we're meeting our goal of offering excellent service.
Thank you for your kind words!
All the best, BETUK
Reply from BetUK
Hi there Stephen,
Thank you for your fantastic feedback!
We are absolutely delighted to hear you found both betting and withdrawing easy to do on our platform.
Our team is dedicated to providing a seamless and user-friendly experience for all our players.
Regards
The Bet UK Team
Thanks so much
February 11, 2026
Unprompted review
Reply from BetUK
You're very welcome! We're happy to help in any way we can.
All the best,
BetUK
Signed up for the offer decent win and…
Signed up for the offer decent win and quick withdrawal. No longness
February 11, 2026
Reply from BetUK
Hi there,
Thank you for sharing your positive experience with us!
We're absolutely thrilled to hear you had a decent win and, importantly, experienced a quick and smooth withdrawal without any delays.
We are committed to ensuring our offers are rewarding and that the withdrawal process is as efficient and hassle-free as possible for all our players.
Regards
The BetMGM Team
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