Not the best site, too many problems, even logging on takes ages, the 'cash out' option comes and goes as they please, when you close 'deposit' at the bottom of the page it always puts a bet on your s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... See more
Company replied
Betuk is an average site. Playing a few other sites they need to improve their odds on sports markets in general, and weekly incentives and promos which are poor against most others. Casino options ar... See more
Company replied
Honest review, opened an account yesterday was verified and deposited no problem playing for a few hours and was lucky enough to build up a balance of around £2400. I made a request for a withdraw... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contact info
United Kingdom
- support@betuk.com
- www.betuk.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Permanent Self Exclusion
Thanks Bet UK,you encourage safer gambling and put tools in place for people to use,but if you use them they will self exclude you for life
February 8, 2026
Unprompted review
Reply from BetUK
Hi there Daniel,
Thank you for your feedback regarding our safer gambling tools.
I understand your concern that using these protective measures might lead to what feels like permanent self-exclusion.
Please know that self-exclusion is designed as a significant, long-term step to support those who need it most, and we continuously review how we communicate all our safer gambling options.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
Great site, good games and fast payouts
I liked the setup of the site, the slots and fast withdrawals.
First withdraw was within a few hours, I then won a substantial amount and done some withdraws and it's been nearly 3 weeks now for account verification but i had an email today finally stating my review is complete and my withdrawals should be processed by the end of today.
Don't be put of about the negative reviews as once your account is verified you will receive you winnings.
Thankyou
Louise Rowland.
February 8, 2026
Unprompted review
Reply from BetUK
Hi there Louise,
Thank you again for your feedback, and for the update on your £3500 withdrawal. I completely understand your continued anticipation and concern regarding the 4-5 day waiting period after submitting your documents.
We're actively prioritising the review of your verification and the processing of your withdrawal to expedite its completion.
Regards
The Bet UK Team
Winners not welcome
August 14, 2025
Reply from BetUK
Thanks for your feedback. We want to assure you that BetUK operates under strict regulations and licensing agreements to ensure fairness for all players.
Kind regards,
BetUK
Reply from BetUK
That's wonderful to hear! We're delighted that you find playing with us a good way to enjoy your time.
We always aim to provide top-class entertainment, so thank you for letting us know!
Regards, BetUK
Reply from BetUK
Hello Gabriel,
Sincere apologies for the difficulty you've had reaching us. We understand how frustrating this is.
For a quick response, please use our Live Chat feature on the website or app, and we will resolve your query as soon as possible.
All the best, BETUK
Just joined bet uk great site very…
Just joined bet uk great site very quick payout really enjoying the experience
February 2, 2026
Reply from BetUK
Hi Steven,
Thank you so much for the wonderful feedback. We work hard to ensure LeoVegas is a fair, safe, and entertaining place to play, so it is brilliant to hear we are hitting the mark for you.
We really appreciate you taking the time to share your experience. Best of luck with your next session!
Best regards, BetUK
Slow withdrawal process and logs you…
Slow withdrawal process and logs you out all the time but rather than that ok.
February 1, 2026
Reply from BetUK
Hi Maggie,
Thank you for the honest feedback. I’m sorry to hear about the delays and technical interruptions. We aim for instant withdrawals, though some methods can take up to 3 working days due to bank processing times.
Regarding the logouts: for security, the system automatically logs users out after a period of inactivity to protect your funds. However, if this is happening during gameplay, it may be a technical glitch.
Please contact our 24/7 livechat team so we can sort this out for you.
Kind regards, BetUK
Reply from BetUK
That's excellent to hear! We're always striving for a smooth and enjoyable experience for our players.
If anything does come up in the future, please don't hesitate to get in touch. We're here to help!
Kind Regards, BetUK
It was easy to set up my account
It was easy to set up my account. The bonus came straight away
January 30, 2026
Reply from BetUK
We've worked hard to make the sign-up process as smooth as possible and to ensure our promotions are credited instantly, so you can dive straight into the fun. It's fantastic to know we got it right for you.
Enjoy your bonus and best of luck on the games!
Best regards, BetUK
Reply from BetUK
That's great to hear! 😄 We're glad you find our communication easy and accessible!
All the best,
BetUK
Hardly take proper bets
Hardly take proper bets, Mickey Mouse of a company and stopped best odds. Waste of time betting with these!
January 27, 2026
Unprompted review
Reply from BetUK
Hello Aled,
I am sorry to hear you feel this way, and I understand your frustration.
Bet acceptance can be subject to restrictions based on commercial trading decisions. Similarly, promotions such as Best Odds Guaranteed are also subject to review and can be amended or removed over time.
I appreciate that these decisions are very disappointing, and I will pass your valuable feedback on to the relevant teams. We are sorry that your experience has not met your expectations.
All the best, BETUK
Reply from BetUK
Hello,
Thank you for the brilliant feedback! We're thrilled to hear you're enjoying our selection of games.
Providing fast and efficient payouts is a huge priority for us, so it's fantastic to know we're getting it right for you. We truly appreciate you sharing your positive experience.
We wish you the very best of luck on your next visit!
All the best, BETUK
Didn't issue promotional bets
Didn't issue promotional bets after completing sign up offer. Wouldn't give a reason either, other than that they can revoke promotion at any time. Not a great look to rug pull new customers. Avoid
January 26, 2026
Unprompted review
Reply from BetUK
Hello Ryan,
We are truly sorry to hear about the issue you've experienced. We want to investigate this thoroughly and resolve it for you as quickly as possible.
To help us do this, we've sent you a direct message via Trustpilot requesting more specific account details. Once we have the necessary information, our team will look into this as a matter of urgency.
All the best, BETUK
I depostited 10 pound an cpuldnt evem…
I depostited 10 pound an cpuldnt evem log in nor play let alone withdraw the money out for hours will never attempt to use betuk again never had it happen before
January 26, 2026
Reply from BetUK
Hello,
Thank you for your feedback. I am very sorry to hear about the difficulty you had accessing your account after making a deposit. This is certainly not the experience we want our customers to have.
Please contact our customer support team directly. We want to resolve this for you as quickly as possible.
All the best, BETUK
The money supposed to come in same as…
The money supposed to come in same as deposit without a delay when you win and sometimes if you want to log in to do some changes while marches are playing you have to wait for like 30 minutes it doesn’t help at all
January 26, 2026
Reply from BetUK
Hello Christian,
I understand your frustration regarding withdrawal delays and login issues, especially when you're trying to manage your account during live events.
We aim for swift processing, but withdrawals involve essential security checks, which can mean they take a little longer than instant deposits. Regarding login delays, we apologise for any inconvenience; this can occur during peak traffic or maintenance.
We appreciate you highlighting this.
All the best, BETUK
Don't waste your money
Please please don't waste your money on this site out of nearly 600 I managed to pull 100 back then when confronted the betuk team they closed my account so now I don't even have the chance to win it back backed them into a corner they close your account please just don't bother
January 24, 2026
Unprompted review
Reply from BetUK
Hello Jamie,
We're truly sorry to hear of your negative experience and understand your frustration.
Account closures are always taken seriously and are actioned only after careful consideration, typically due to regulatory compliance, responsible gambling measures, or breaches of our terms, not in response to player winnings
I've sent a request via Trustpilot. This will allow me to investigate your case further and contact you directly to address your concerns.
All the best, BETUK
Reply from BetUK
Hello Tony,
That's absolutely fantastic to hear! Thank you so much for your brilliant feedback.
We're thrilled you find our app easy to use and a brilliant experience. We put a lot of effort into making it intuitive and user-friendly, so your comments are truly appreciated.
We look forward to you continuing to enjoy it!
All the best, BETUK
Very good site quick withdrawal without…
Very good site quick withdrawal without any fuss
January 22, 2026
When you withdraw it takes ages
When you withdraw it takes ages . Utterly not like other sites that are instant .
January 21, 2026
Reply from BetUK
Hello Daniel,
I can certainly understand your frustration when you're expecting a quick withdrawal.
While some transactions can be very fast, all withdrawals are subject to standard security and regulatory checks required by our UK licence. This is to ensure your funds are safe and that we meet our legal obligations.
If you have a specific withdrawal you're concerned about, please contact our customer service team, who will be happy to help.
All the best, BETUK
Reply from BetUK
Hello Nigel,
That is wonderful to hear!
We are thrilled you're enjoying your time with us at LeoVegas. Your enjoyment is our top priority, and we're delighted to be providing you with a great experience. Thank you for sharing!
Kind regards, BetUK
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