Not the best site, too many problems, even logging on takes ages, the 'cash out' option comes and goes as they please, when you close 'deposit' at the bottom of the page it always puts a bet on your s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... See more
Company replied
Betuk is an average site. Playing a few other sites they need to improve their odds on sports markets in general, and weekly incentives and promos which are poor against most others. Casino options ar... See more
Company replied
Honest review, opened an account yesterday was verified and deposited no problem playing for a few hours and was lucky enough to build up a balance of around £2400. I made a request for a withdraw... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contact info
United Kingdom
- support@betuk.com
- www.betuk.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They make extremelly difficult to…
They make extremelly difficult to remove an account. Require multiple emails and extra documents just to delete it. If you are banned everywhere just open an account on BetUK, I would like to be banned but there is no way to do it they want to keep you forever.
January 18, 2026
Unprompted review
Reply from BetUK
Hello Jakub,
I’m very sorry to hear of the difficulties you've experienced when trying to close your account. Getting this resolved for you quickly is our top priority.
I’ve sent you a request via Trustpilot for more information. This will allow me to contact you directly to discuss what's happened and help get everything sorted for you.
All the best, BETUK
Easy app to use
Easy app to use, very quick withdrawal processing time
January 16, 2026
Unprompted review
Reply from BetUK
Hi there Samuel,
Thank you for your fantastic feedback!
We are delighted to hear that you find our app easy to use and that you've experienced very quick withdrawal processing times.
We continuously strive to make our services as efficient and user-friendly as possible.
Regards
The BetUK Team
Max stake of 37p - LOL
Max stake of 37p, LOL. 37 pennies of a Great British Pound. Trustpilot need to add the option of zero stars because that is what I want to review them at!
January 8, 2026
Reply from BetUK
Thanks for your feedback. We understand your frustration with the betting limits imposed on your account.
We want to assure you that BetUK is committed to reviewing its betting limits policy and the factors that influence them to ensure fairness and transparency for all players.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Good promotional offer
Good promotional offer, good customer service, and fast withdrawal
January 8, 2026
Reply from BetUK
Hi Edward,
Brilliant feedback, thank you! We're thrilled you're enjoying our fair promotions, timely withdrawals, and dedicated 24/7 support. It’s the full royal experience we always aim to deliver. Best of luck and enjoy!
Regards, BetUK
Had fun easy withdrawals really good e
Had fun playing easy withdrawals really good fun.
January 1, 2026
Reply from BetUK
Hi Stacey,
We are delighted to hear you had fun playing and found our withdrawal process easy. We understand that a combination of enjoyable games and a straightforward payout system is key to a positive experience. Our team is committed to maintaining both an entertaining platform and an efficient withdrawal process for all our players.
Kind regards,
Bet UK
Reply from BetUK
Hello Rytis,
Thank you for your feedback.
We are very pleased to hear you find our service easy to use and have had a positive experience with our customer support.
We work hard to provide a user-friendly platform and helpful assistance, so your comments are greatly appreciated.
Kind Regards,
BetUK
Reply from BetUK
Thanks for your feedback. We're sorry to hear you're having trouble depositing funds. We want to assure you that BetUK is committed to resolving this issue for you as quickly as possible.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Reply from BetUK
Hi there Nikolay,
We're absolutely delighted to hear your positive feedback regarding our very good odds!
It's fantastic to know that our competitive odds are enhancing your gaming experience and providing excellent value.
We continually strive to offer the most competitive odds across our platform to ensure you always have the best opportunities.
Regards
The Bet UK Team
Reply from BetUK
Hi there John,
We're absolutely thrilled to hear your positive feedback regarding our fast payouts and the good range of bets available!
It's incredibly rewarding to know that these key aspects are enhancing your experience and meeting your expectations for both efficiency and variety.
We are constantly working to ensure quick processing times for withdrawals and to offer a diverse selection of betting options to cater to all our players
Regards
The Bet UK Team
Bet UK's approach is quite…
Bet UK's approach is quite disappointing as they're not releasing my winnings promptly. I deposited just £50 and managed to win over £1000. However, they've now suspended my account, claiming I need to verify my documents. After completing the verification, they informed me that the safer gambling team needs to contact me, but couldn’t provide a specific time frame. When I requested to speak with a manager, they refused. A customer service representative even accused me of making a negative comment on the live casino, which is puzzling since I didn’t play there. It feels as if they’re looking for reasons to withhold my winnings, especially since they mentioned they can block or suspend accounts without a clear reason under their terms and conditions, which seems unfair.
December 30, 2025
Unprompted review
Reply from BetUK
We understand your frustration with the account suspension and the delay in receiving your winnings.
We apologize for the inconvenience this has caused and want to assure you that BetUK takes security and compliance very seriously, and we are committed to reviewing your case thoroughly.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and be in a position to handle your concerns.
All the best,
BetUK
Love BetUk fast withdraws and great…
Love BetUk fast withdraws and great company!! Lots of fun when kept responsible
December 30, 2025
Reply from BetUK
Hi Liam,
Thank you for sharing your thoughts! We're delighted to hear you're happy with our fast withdrawal speeds and that you consider us a great company.
Most importantly, we really appreciate you highlighting the importance of keeping it fun by playing responsibly. That's a brilliant message and something we are completely committed to supporting.
Kind Regards, BetUK
Reply from BetUK
We're thrilled to hear you're having a great experience with our app!
All the best,
BetUK
Unable to withdraw winnings
Signed up in may done a few bets which lost. Able to deposit and lose no problem. Won a couple this month ,try to withdraw and it triggered an account review 😂 can't get a straight answer as to where my money is or a timeframe for sorting it. Im still able to deposit and bet tho but not able to withdraw MY money? How does that make sense?
December 23, 2025
Reply from BetUK
Hi Stephen,
I appreciate you highlighting this perception. I want to assure you that account reviews are not triggered by winning or losing.
They are a standard part of our regulatory and security procedures, mandated by our licensing bodies (like the UK Gambling Commission). These checks are in place to ensure player protection, prevent fraud, and comply with Anti-Money Laundering (AML) regulations. They can be triggered by various factors, often when a player reaches certain transaction thresholds or when there's a first-time withdrawal request, regardless of the amount.
I have contacted you directly to advise on the successful completion of the review and withdrawals requested.
Kind regards, BetUK
Not as good as other sites
Just doesn’t offer the customer enough
Not enough options on football bets compared to other sites just a bit dull
December 21, 2025
Reply from BetUK
We appreciate your feedback and are always looking for ways to improve our betting options and overall experience. We'll take your comments on board as we continue to make improvements.
All the best,
BetUK
Absolute scam of a company games are…
Absolute scam of a company games are absolutely shocking played 50 pound eyes of horus at 1 pound spins 30x two scatters what a joke of a site
December 19, 2025
Unprompted review
Reply from BetUK
We're sorry to hear you're feeling unlucky and had such a poor experience with our slots.
We understand your frustration with the lack of bonus features and want to assure you that BetUK operates with integrity and adheres to all regulatory requirements. All our games use certified Random Number Generators to ensure fair and random outcomes.
All the best,
BetUK
Worst site ever
Worst site ever. Claiming they've released my funds but clearly they haven't n for me to find out if they really have, I have to wait 3 days. Yeah right dodgy as 🤬
December 12, 2025
Reply from BetUK
Hi there,
Thank you for your feedback regarding the delay with your withdrawal.
We completely understand your frustration when funds have been marked as released from our side but have not yet arrived in your bank account.
Once we process a withdrawal, it enters the inter-bank system which can take a few working days to clear; however, we are committed to ensuring this process is as transparent as possible for you.
Regards
The BetUK Team
Odds are good and the payments are…
Odds are good and the payments are fast, but limits are very low.
December 16, 2025
Reply from BetUK
Hi Alfonso,
We appreciate you highlighting our good odds and fast payment processing. We note the comment regarding low limits, and understand how this can affect betting strategies.
Limits are set for various reasons, including responsible gaming and operational considerations, and we aim to provide a balanced and secure environment for all players.
Kind regards,
Bet UK
Bet odds are quite difficult to…
Bet odds are quite difficult to understand and there isn’t enough options to chose to bet on good odds.
November 24, 2025
Reply from BetUK
Hi there,
Thank you for sharing your thoughts on our betting odds and market options. We recognise that understanding odds formats and finding competitive value are very important for players.
We provide guides to help explain different odds formats, and we continuously assess our pricing to ensure we offer a strong and varied sportsbook for our players.
Kind regards,
Bet UK
I have been trying to update my contact…
I have been trying to update my contact email for weeks and find, what should be simple, hugely complicated
December 14, 2025
Reply from BetUK
Hi John,
We acknowledge this feedback regarding the process of updating a contact email. We understand it is frustrating when a task that should be simple becomes complicated.
To ensure account security, email changes require specific verification steps, and our support team is available to guide players through this process efficiently.
Kind regards,
Bet UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.