BetUS Casino & Sportsbook Reviews 

3,542
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent and friendly customer service, highlighting staff as helpful, polite, and readily available. Many people also appreciate the ease and speed of payouts, especially for crypto withdrawals, often recommending the site for a smooth overall betting and casino experience. However, some customers noted significant delays and difficulties with withdrawals, with payouts sometimes taking several days or not being received. A few others felt bonus offers had excessively high, unclear rollover requirements. Some reviewers were unhappy with customer support, citing rude agents or inconsistent information, and specific betting options like soccer and horse racing were criticized for limitations.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with many reviewers expressing significant dissatisfaction... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers praising it as the number one... See more

Service

People report ambiguous experiences with service, with many expressing significant dissatisfaction. Reviewers... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising specific individuals like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sportsbook is excellent, and I made a successful withdrawal within 2 hours. (I only use crypto, it may be harder to withdraw another way). Friendly customer service. Negative: casino graphics ar... See more

Company replied

Rated 4 out of 5 stars

Good sportbook. Fair odds. Best customer support by far. Saddly, went on a hot streak (12 wins in 15) and they limited my account : cant bet live anymore. Overall, I would definitely recomm... See more

Company replied

Rated 3 out of 5 stars

​My overall experience with BetUS has been right down the middle. On the positive side, managing my bankroll is easy since they accept crypto—depositing with Litecoin is fast and lets you get straight... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino
  4. Gambling Service
  5. Online Sports Betting Vendor

About BetUS Casino & Sportsbook

Written by the company

Bet-USlogo BetUS is one of the pioneers in the legal online sports betting industry and is licensed in Curacao. We provide a safe and secure place for sports wagering to more than 1 Million Clients. BetUS started in 1994 and has been in operation for more than 30 years. Our Mission is to provide recreational sports bettors with an unparalleled experience in which to indulge their passion for sports and sports wagering.

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Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

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4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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3.8

All reviews

(3,542)

384 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Dont like losing my money

Dont like losing my momey, i like to win

July 6, 2025
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Melissa, we understand, everyone prefers to win. While outcomes can’t be guaranteed, we aim to offer fair odds, transparent rules, and a reliable platform so customers can enjoy the experience responsibly. We appreciate your time and your review.

Rated 2 out of 5 stars

A real take on Betus

I find that Betus has tilted the game 100% in their favor. Their limits on certain bets are a joke, the rollover multiples is absurd, and getting your money away from them is quite a task. I would very strongly doubt if any serious bettors would use Betus. Those that a enamored with Betus are delusional.

January 20, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Richard, we appreciate you taking the time to share your feedback. Our betting limits, rollover requirements, and withdrawal procedures are clearly outlined in our terms and are designed to balance risk management while offering a wide range of wagering options for different types of players. We understand that these conditions may not suit every bettor’s preferences, and we respect that. That said, many customers do successfully wager and withdraw with us every day.

Rated 5 out of 5 stars

Enjoy the versatility

Enjoy the versatility of their book. Lots of options for people who enjoy pretty much everything.

July 8, 2025
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Reply from BetUS Casino & Sportsbook

Hello, thanks for your feedback! We hope you continue to enjoy your experience with us.

Rated 1 out of 5 stars

There rude and don’t care about there…

There rude and don’t care about there customers

January 16, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Tom, we’re sorry to hear this. We aim to treat every customer with respect, and it’s disappointing to hear that wasn’t your experience. We’re happy to look into and address any concerns you have.

Rated 1 out of 5 stars

Cashing out is extremely difficult…

Cashing out is extremely difficult compared to other betting sites.
Bonus have roll overs that are are rigged so they never have to pay out.
Why not have an essy system like PayPal so customers so players can collect instantly instead of making them but Bitcoin that they have to sell just to get their money..
I would not recommend anyone to use this company

January 16, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Phil, we’re sorry to hear about your frustration. Our withdrawal options and bonus rollover requirements are outlined in our terms to ensure security and fair play. While some methods may take longer than others, all withdrawals are processed according to our policies.

Rated 5 out of 5 stars

BetUs is the best betting site

BetUs is the best betting site! The newest games and high bonus paid outs. Definitely recommend to everyone

May 22, 2025
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Ali, thank you for your kind words! We’re glad you’re enjoying our games and bonuses, and we appreciate your recommendation. We look forward to keeping your experience fun and rewarding!

Rated 5 out of 5 stars

I've been betting almost daily on this…

I've been betting almost daily on this site exclusively for over two years so I really have no other apps to compare this to. That being said, their customer service is awesome! I highly suggest that prior to signing up you call and ask for a account manager to go over the rules regarding the rollovers. Most complaints that I see on here are related to people being confused about their rollovers. Unless you meet the amount required in the rollover you can't receive a payout, so know what that number is before accepting one of their deals.

Other than that I've heard complaints about how when you call they ask for your password over the phone. There are two ways around this. First request a pin when calling customer service. I'm not certain that this prevents the customer service representative from seeing your password, but it seems more secure. Second, add two step authentication. Perferably to your email if possible in case you loose your phone. I lost me phone that was linked to the 2-step authentication and it was kind of a hasstle to have them remove it.

I'd definitely recommend them to friends and family. I'd also advise that you don't accept any of their deals until you fully understand how the free play money can be used and how the rollover works. Some bets don't apply towards rollover like live betting and futures (e.g. betting on a team to win the superbowl).

I've only used the app for betting on sports. I have never used their casino, therefore I have no opinion on that.

January 15, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello, thank you for taking the time to share such a detailed and thoughtful review! We truly appreciate your loyalty over the past two years and are glad to hear that our customer service team has consistently met your expectations. Thank you again for recommending us to friends and family and for sharing helpful tips with the community. We’re grateful to have you as part of our platform and wish you continued success with your sports betting.

Rated 1 out of 5 stars

BetUS is a scam!

Do not use BetUS. It’s a scam. They offer you promotion bonus such as matching deposits. If you accept a promotion you will not be able to pull out your money unless you bet thousands. Trust me. I can not withdraw my hundreds of dollars that I’ve won on bet us. Customer services get stands behind it too. You will not be able to withdraw anything! Trust me bet somewhere else.

January 14, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Jordan, we can understand your frustration, we always provide clear terms and conditions for promotions, which include wagering requirements for withdrawals. Thank you for your time

Rated 1 out of 5 stars

Direct and Professional (Formal…

Direct and Professional (Formal Complaint / Resignation Statement)

I am leaving this position due to a lack of knowledge, accountability, and informed support. Leonard, a senior manager, made multiple promises that were not fulfilled, including commitments related to bonuses and other incentives. These offers were made without adequate research, authorization, or follow-through prior to being presented to me.

Because these commitments were not honored and trust has been compromised, I have decided to move on. I will continue my career as a platinum-level contributor with an organization that aligns its promises with execution and professionalism.

January 13, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Tyler, we understand how important clear communication and follow-through are, and it's concerning to hear that our promises were not fulfilled in your case. If you would be open to further discussion, we would appreciate the opportunity to review your experience and address any remaining issues.

Rated 1 out of 5 stars

Absolutely trash rollovers are…

Absolutely trash rollovers are outrageous United States companies don’t even do rollovers they literally don’t ever want to pay 40x rollovers is fing crazy 25X is crazy also don’t waste your money on this trash site ! And the casino is rigged asf as if the odds weren’t already in there favor. Just absolutely save your money! The rollovers are in place to make sure you guys don’t lose money let’s not get it twisted rollovers benefit the costumer zero percent!

December 31, 2025
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Austin, thank you for your feedback. We understand your frustration with the rollover requirements; they are in place to ensure fairness and are standard in the industry. We value your input and are always working to improve

Rated 1 out of 5 stars

Betus is a scam / date several times

Betus is a scam . They flagged my account as up on the house some when I play and a good pattern followed that pays well it will freeze ,continue to roll or say loading error. Even when I play and get free spin with a simple that pays time 25 it will take my money during the free spin I hit more free spin and another symbol that pays x amount it never go into free spin just continue to take my available bal. Even after screenshot and filing a complaint they come back with the decision no error was found with the game although all free spins and multiple remained on the screen frozen to this date. Several chats with there agent has told me I'll have to speak with a manager about removing it from my account but there not allowed to day what it is just that I am flagged as up on the house . I can prove receipts.

December 11, 2025
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello, we understand how frustrating it can be when things don’t work as expected, and we’re sorry that you’ve had this experience, we encourage you to reach out directly with our support team and provide the receipts and screenshots you mentioned, so that we can perform a thorough review. If needed, we can escalate the matter to the appropriate department to resolve this quickly.

Rated 5 out of 5 stars

Funn

Great!!best casino

January 13, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Donald, we hope you continue to enjoy our casino!

Rated 5 out of 5 stars

Great site

Great site, quick payouts

January 12, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello, Thank you for your feedback, we hope you continue enjoying with us.

Rated 1 out of 5 stars

True thieves with big games

Hey I'm going to tell you right now don't play here they're thieves and then they can't show proof of their claims but it's all good if you want to lose your money play here you know when you talk to security and they start laughing at you how they got you for your money I don't think that's very business like this place is a joke they talk about how they have number one security yeah what place have you ever heard that wants you to spout out your account number and password over the phone and unsecured line and then say it's your fault when your information gets stolen and your account gets hacked I'm telling you right now don't play here these dudes are a joke

January 12, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Riky, security and privacy are top priorities for us, and we understand how important it is to feel safe while using our platform. We will address your concerns with our team.

Rated 1 out of 5 stars

I'm not sure when I signed up to this…

I'm not sure when I signed up to this site. I got a bunch of stuff in the mail. They were scratched off cards. Entries for winning a Chevy Colorado truck. And on my scratch off I got $25 to the casino for a winning they wanted me to make a deposit. They Immediately wanted me to make the deposit. They kept responding to me about making a deposit. They sent me to three different people to talk to and kept telling me to wait 15 minutes in the $25 would be credited. They never did any such thing there's such a phony website

January 11, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Amanda, thank you for sharing your experience. Our team is committed to providing clear communication and prompt assistance. Please contact our support team directly so we can investigate and resolve this issue for you

Rated 1 out of 5 stars

SHADY COMPANY

Scam company. I’ve used multiple sport books and never have I had to provide multiple forms just to simply get my money back out. Literally use ANY other sport book. They also only allow Moneylines and Spreads which is extremely outdated. Save yourself some time, money, and stress. SCAM COMPANY.

December 3, 2025
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Zach, we’re sorry to hear about your experience. We understand your frustration with the verification process, but it’s in place to ensure the security of your account and protect against fraud. Regarding the bet types, we’re constantly working on improving our offerings, and we appreciate your feedback.

Rated 1 out of 5 stars

The site is shady

The site is shady, and I would not gamble there anymore.

Issues with payouts, playing, bonuses, gamblers insurance, let alone you never win on their casino.

THE OFFSHORE SITES ARE RIGGED

December 31, 2025
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello CJ, thank you for sharing your feedback. We take such concerns seriously and are committed to providing a safe and fair experience for all users. If you have any specific issues you'd like to discuss, please don't hesitate to reach out.

Rated 1 out of 5 stars

After finding out

After finding out I can’t collect my money until I finalize my huge rollover amount. I got that handled within three months . Now I’ve been waiting on my money for two weeks , still not here ! They said the check is coming thru fedex . Don’t use this company ! There’s so many better services out there.

January 3, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Terry, we understand how frustrating it must be to deal with these delays, we always aim to provide a smooth and timely process for our customers. Please contact us with more details about your situation, and we’ll do our best to assist you further. Thank you for your time.

Rated 5 out of 5 stars

Thomas the casino manager is a true…

Thomas the casino manager is a true class act a great host who helped me with my account issue. He made the process easy and would recommend playing at bet us

January 3, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Jaime, thank you for your kind words, we're so glad to hear about your positive and smooth process. We truly appreciate your recommendation.

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