BetUS Casino & Sportsbook Reviews 

3,538
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 465 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and friendly customer service, noting that support is readily available and quick to assist. Many people appreciate the fast and easy payout process, especially for crypto withdrawals, and find the overall website smooth and reliable. However, some customers also noted that withdrawal processes can be slow, sometimes taking days, and expressed dissatisfaction with significant rollover requirements tied to bonuses. A few other people also felt that certain customer service interactions were unhelpful or pushy, and mentioned concerns about the dated website interface or specific betting limitations.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting fast and easy payouts,... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the fast payouts... See more

Website

Customers consistently note ambiguous experiences with the website, with some reviewers praising it as a "top... See more

Service

People report ambiguous experiences with service, with many expressing significant dissatisfaction. Customers... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising specific individuals like a broker,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sportsbook is excellent, and I made a successful withdrawal within 2 hours. (I only use crypto, it may be harder to withdraw another way). Friendly customer service. Negative: casino graphics ar... See more

Company replied

Rated 4 out of 5 stars

Customer service. Theres always someone to talk to about your issues

Company replied

Rated 4 out of 5 stars

I feel they need to come up with a better plan for payouts 1-2 BUSINESS DAYS kinda sucks when you hit jackpot on Friday!!!!! Ouch. But all in all they put up with my attitude 😬good customer service t... See more

Company replied

Rated 4 out of 5 stars

Good sportbook. Fair odds. Best customer support by far. Saddly, went on a hot streak (12 wins in 15) and they limited my account : cant bet live anymore. Overall, I would definitely recomm... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino
  4. Gambling Service
  5. Online Sports Betting Vendor

About BetUS Casino & Sportsbook

Written by the company

Bet-USlogo BetUS is one of the pioneers in the legal online sports betting industry and is licensed in Curacao. We provide a safe and secure place for sports wagering to more than 1 Million Clients. BetUS started in 1994 and has been in operation for more than 30 years. Our Mission is to provide recreational sports bettors with an unparalleled experience in which to indulge their passion for sports and sports wagering.

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3.9

Great

TrustScore 4 out of 5

4K reviews

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4-star
3-star
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1-star

Asks customers to review

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3.9

All reviews

(3,538)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The two times I tried to…

The two times I tried to withdrawl(finally after over $15,000 lost) i was hit with fake sportsbook rollover bs. I've never even did sports book. In other words betus is a fraud. Play at betonline. They are the real deal.

February 2, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Kyle, thanks for sharing your thoughts, we understand how frustrating this can be. Our rollover requirements are outlined in the terms and conditions, but if you’d like further clarification or assistance, our support team is always available to help.

Rated 5 out of 5 stars

Very professional sports book

February 1, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Francis, thanks so much! We’re glad to hear you had a positive experience with us. Hope you keep enjoying the action!

Rated 1 out of 5 stars

Bogus live betting

Bogus live betting. I have been screwed numerous times with score change before wager is accepted.

Most recent issue is the confirming time of bet. The timer keeps spinning like it’s finalizing but never does. I refreshed and one time it took the bet. Another time it didn’t. And it’s all my fault. My browser. My WiFi.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Bait and ditch

Well there really was no experience. I was offered a free casino chip in my secure inbox, and when I tried to claim it they said they wouldn't provide it, simply because they did not want to. I also got a promotional item from them in the mail at my home, a scratch and win card. So I scratched it, and I won. Atleast I thought so. Because when I contacted them and provided an image of my winning promotional card, they decided I was not going to be allowed to have that either. Its sleezy bait and switch, without the decency of a switch. You just get nothing. Thanks for nothing, punks.

January 30, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Thank you for sharing your experience, Jacob. We completely understand your frustration, and we want to clarify that promotions like free casino chips and scratch cards do have specific timeframes and requirements to be claimed. Some offers require action on your part within a set period, and others may no longer be available once they've expired. Additionally, if a promotion has already been claimed in the past, it generally can't be reissued. We truly regret that your experience hasn't been as expected, and we’d be happy to look into your situation more closely to see if there’s any way we can assist you further. We genuinely appreciate your feedback and are committed to ensuring a fair and positive experience for all of our customers.

Rated 1 out of 5 stars

BetUS Stealing $400 off $450 in Winnings

I won $450 in cash off of $375 in free plays. They are saying that because I also received a $10 bonus, my max cashout is set at 5X ($50) and that the remaining $400 will be forfeited.

It’s just straight theft. BetUS is a scam book - stay away.

January 28, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Jeff, thank you for reaching out and sharing your concerns. We understand your frustration, but we want to clarify that the maximum cash-out limits are standard for all non-deposit bonuses, which includes any free plays (bonus credits), as detailed in our Terms and Conditions, specifically in Rule 10.8. These limits are in place to ensure fairness and consistency for all players. While this is clearly outlined, we would still be happy to look into your specific case and see if there’s any way we can assist you further with the maximum cash-out amount. We value our customers and want to ensure that your experience is as smooth as possible.

Rated 5 out of 5 stars

Pay outs are legitimate and they helped…

Pay outs are legitimate and they helped buy my truck “technically” definitely 💯 real!

January 27, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Thanks so much for your positive feedback! We're thrilled to hear that our payouts helped you in such a big way, congratulations on your truck! If you ever need any assistance or have any questions in the future, we're here to help. Enjoy your new ride!

Rated 1 out of 5 stars

BetUS Review – High Pressure, Not Player Friendly

I signed up with BetUS and deposited $500 USD with no promotions or bonuses, just to play live roulette. I like to play slow and methodical. My style is to watch the wheel, observe patterns, track stats, and place a wager only when I feel confident.

After watching 3–4 spins at a live roulette table, I was suddenly kicked out with a message saying my session expired due to inactivity and that I needed to place a bet to continue. I thought it was odd but assumed it might be an issue with that table, so I moved to another live roulette wheel.

Same thing happened again.

At that point I figured maybe it was just the “live tables” (which honestly don’t even look that live), so I tried the video roulette tables instead. Exact same result: after 3–4 spins with no bet placed, I was booted for inactivity.

That’s when it really hit me — this casino forces you to bet every few rolls just to stay at the table. I’ve never experienced this kind of pressure in a real casino, or even most online casinos. This just isn’t how I play.

I contacted the VIP Casino Account Manager via chat and asked why I was being timed out for simply watching. Their response was that this is how their system is programmed and there is no way to change it.

At that point, I completely lost interest. I asked to withdraw my $500 deposit since I had no intention of gambling under pressure. I was then told I had to either:

Wait 72 hours before withdrawals are allowed, or

Go through a chargeback process that could take up to 20 days

Funny how it took 1–2 minutes to sign up and deposit, but days or weeks to get your money back.

If you’re someone who likes to take your time, observe, and play strategically, this is not the casino for you. BetUS clearly uses high-pressure tactics to push players into constant betting.

Total waste of my time. I hope my withdrawal goes smoothly after the 72 hours — at least it gives me time to leave this review.

BetUS is a bad bet in my opinion.
High-pressure casino, not player-friendly.
Hope this helps someone steer clear of this shoddy casino.

January 28, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Ric, thanks for your feedback, and we’re sorry to hear about your experience. We understand that the session timeout may not suit everyone’s style, and we’ll take your input into consideration as we continue to improve. Regarding the withdrawal process, we’re working on making it quicker and more streamlined for our players. We appreciate your patience and hope you’ll give us another chance in the future.

Rated 5 out of 5 stars

Betus

Sportbooks 9/10
Casino 10/10

January 1, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Kyle, thanks for the great feedback! We’re thrilled to hear you enjoyed both our sportsbook and casino. We’ll keep working hard to make your experience even better.

Rated 1 out of 5 stars

Junk-Mail

Please stop sending BetUs promo junk-mail to me at my home address!

January 26, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello JC, sorry for the inconvenience! Please contact us in order to remove you from our mailing list right away.

Rated 1 out of 5 stars

Anybody that signs up with them..don’t

Anybody that signs up with them..don’t. Not only do they not give the free plays they offer but when confronted with the proof, they will gaslight you. For a company to reneg on free play and bonus offers is very sketchy. You can’t trust ever getting paid from a company like that. Santiago is the worst supervisor of the bunch. Avoid at all costs

January 26, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Christopher, we’re really sorry to hear about your negative experience. It’s never our intention to mislead or disappoint our players, and we take any concerns about bonuses or promotions seriously. We’d love to look into this further and resolve the issue for you.

Rated 1 out of 5 stars

Most fraudulent casino out there

Most fraudulent casino out there. Customer service is terrible. You will not withdraw one penny from this scam site.

January 26, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Michael, our goal is to provide a fair and secure environment for all players. If you’ve experienced any issues with withdrawals or customer service, we encourage you to contact our support team directly so we can investigate and resolve the situation.

Rated 1 out of 5 stars

Terrible casino

Terrible casino. Terrible customer service. Don't waste your time.

January 25, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Brittany, thanks for your feedback. We take all reviews seriously and are always looking for ways to improve. If you’ve had issues with customer service, we encourage you to reach out to our team directly so we can look into it

Rated 5 out of 5 stars

Wide Betting & Gaming Options

Options for us betters for
BetUS offers a large variety of sports markets (NFL, NBA, MLB, horse racing, niche events) and a big casino library of slots, table games, and live dealers — all in one place. This makes it appealing if you want both sports betting and casino games.
Generous Bonuses & Promotions
New users can get large welcome bonuses for both sportsbook and casino play, and there are ongoing promotions, loyalty perks, and crypto-specific boosts. These can give your bankroll a boost if you understand and clear the wagering requirements. �
Scores24
Customer Support & Payment Options
BetUS provides 24/7 support through live chat, email, and phone — more ways to reach help than many offshore competitors — and accepts both traditional deposits and cryptocurrencies, with crypto withdrawals often processing faster once verified. So the all around service its fast n great nvr had a issue but wished they would do more casino bonuses

September 17, 2025
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Victor, thank you so much for your review! We’re thrilled to hear you’re enjoying the experience and the supportive community atmosphere.

Rated 1 out of 5 stars

Beware scam site

They will
Steal your deposit and funds and not credit account no matter the proof!! Beware do not use site. Terrible
Customer service

January 24, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello, we’re sorry to hear about your experience, and we take your concerns seriously. We absolutely do not condone any form of unfair practices, and we strive to handle all deposits and withdrawals with the highest level of integrity. If there has been an issue with your account or transaction, please reach out to our support team directly so we can look into it further.

Rated 1 out of 5 stars

Zero if I could

Zero if I could, I have verified with them in past. Then now after that won and played through rollover on a chip I got for free. Now I have deposited much money in this account through a card yes but they never asked about that prior when I just had to verify to get my money back out but now all of a sudden they wanted the cards I used which one of them was compromised I didn't have no more. They needed those cards to be sure that you know to cash out. I stated but I've already verified they did not care I needed both cards not just the most recent one even though I did not use it to win this money. This was provided on a free chip mind you. I had such a hassle with it I will never use them again ever. They can keep it there's a peasley little 80 dep bucks anyways. It's just sad that every other place I've used can you instant turn around except for junk casinos like this. Then since I didn't have the cards they wanted me to send in my bank statements I don't think so. They wanted the account numbers no again no. Ignition and bovada are so much better.

December 10, 2025
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Thank you for sharing your experience, and we’re really sorry to hear about the issues you encountered. Our security and verification procedures are in place to protect both players and the integrity of the platform, but we always strive to make the process as smooth as possible.

Rated 5 out of 5 stars

Fun experience.

January 23, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Emmit, thanks for sharing your thoughts! We’re happy to hear you had a fun experience. We strive to make gaming enjoyable for everyone, and your feedback helps us improve.

Rated 1 out of 5 stars

Big cheat casino if you won $100 you…

Big cheat casino if you won $100 you have to pay fee $45 😂 that is crazy they charging you!
And other think you cannot cashout your money under $100 😂
Anybody that signs up with them..don’t. Not only do they not give the free plays they offer but when confronted with the proof, they will gaslight you. For a company to reneg on free play and bonus offers is very sketchy. You can’t trust ever getting paid from a company like that. Santiago is the worst supervisor of the bunch. Avoid at all costs!!!!!

January 21, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello, thanks for your feedback! We understand your concern regarding the payout fees and withdrawal limits. The fees are in place to cover processing costs, and the minimum withdrawal helps manage transaction efficiency. Just to clarify, crypto payouts are free of charge. We appreciate your input and are always working to improve the experience.

Rated 3 out of 5 stars

Dont like losing my money

Dont like losing my momey, i like to win

July 6, 2025
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Melissa, we understand, everyone prefers to win. While outcomes can’t be guaranteed, we aim to offer fair odds, transparent rules, and a reliable platform so customers can enjoy the experience responsibly. We appreciate your time and your review.

Rated 2 out of 5 stars

A real take on Betus

I find that Betus has tilted the game 100% in their favor. Their limits on certain bets are a joke, the rollover multiples is absurd, and getting your money away from them is quite a task. I would very strongly doubt if any serious bettors would use Betus. Those that a enamored with Betus are delusional.

January 20, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Richard, we appreciate you taking the time to share your feedback. Our betting limits, rollover requirements, and withdrawal procedures are clearly outlined in our terms and are designed to balance risk management while offering a wide range of wagering options for different types of players. We understand that these conditions may not suit every bettor’s preferences, and we respect that. That said, many customers do successfully wager and withdraw with us every day.

Rated 5 out of 5 stars

Enjoy the versatility

Enjoy the versatility of their book. Lots of options for people who enjoy pretty much everything.

July 8, 2025
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello, thanks for your feedback! We hope you continue to enjoy your experience with us.

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