BetUS Casino & Sportsbook Reviews 

3,539
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 465 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and friendly customer service, noting that support is readily available and quick to assist. Many people appreciate the fast and easy payout process, especially for crypto withdrawals, and find the overall website smooth and reliable. However, some customers also noted that withdrawal processes can be slow, sometimes taking days, and expressed dissatisfaction with significant rollover requirements tied to bonuses. A few other people also felt that certain customer service interactions were unhelpful or pushy, and mentioned concerns about the dated website interface or specific betting limitations.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting fast and easy payouts,... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the fast payouts... See more

Website

Customers consistently note ambiguous experiences with the website, with some reviewers praising it as a "top... See more

Service

People report ambiguous experiences with service, with many expressing significant dissatisfaction. Customers... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising specific individuals like a broker,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sportsbook is excellent, and I made a successful withdrawal within 2 hours. (I only use crypto, it may be harder to withdraw another way). Friendly customer service. Negative: casino graphics ar... See more

Company replied

Rated 4 out of 5 stars

Customer service. Theres always someone to talk to about your issues

Company replied

Rated 4 out of 5 stars

I feel they need to come up with a better plan for payouts 1-2 BUSINESS DAYS kinda sucks when you hit jackpot on Friday!!!!! Ouch. But all in all they put up with my attitude 😬good customer service t... See more

Company replied

Rated 4 out of 5 stars

Good sportbook. Fair odds. Best customer support by far. Saddly, went on a hot streak (12 wins in 15) and they limited my account : cant bet live anymore. Overall, I would definitely recomm... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino
  4. Gambling Service
  5. Online Sports Betting Vendor

About BetUS Casino & Sportsbook

Written by the company

Bet-USlogo BetUS is one of the pioneers in the legal online sports betting industry and is licensed in Curacao. We provide a safe and secure place for sports wagering to more than 1 Million Clients. BetUS started in 1994 and has been in operation for more than 30 years. Our Mission is to provide recreational sports bettors with an unparalleled experience in which to indulge their passion for sports and sports wagering.

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3.9

Great

TrustScore 4 out of 5

4K reviews

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1-star

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3.9

All reviews

(3,539)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Slots have terrible payouts, annoying phone calls

Slots have terrible payouts, gambled about 100-200 dollars total bets and never won more than a 9x.

The literal day after i lost all my deposit, i got a phone call from them asking me to deposit MORE.

I told them maybe after i get paid, and the guy literally started asking "not even $20 today? Just $20."

Terrible slots, terrible marketing, brutally annoying phone calls. I told them to stop calling me, and they said they will call me back in a few days 🤦‍♂️

February 20, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Nathan, thanks for your feedback, and we're sorry to hear about your experience. We understand your frustration with the payouts and the calls. Our goal is to provide a positive experience, and we’ll review our procedures to ensure this doesn’t happen again.

Rated 1 out of 5 stars

RUN!

DON'T PLAY at Betus Casino because when you start winning at the Baccarat game, management will shut down the game.

February 5, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Tony, We appreciate you taking the time to share your concerns. We’d like to clarify that the Baccarat tables referenced were temporarily taken offline as part of a scheduled system upgrade intended to improve overall performance and stability. The timing of maintenance or upgrades is never related to individual player activity or game results. All game outcomes remain independent and system-generated. The tables will be re-enabled once the upgrade process is complete. We’re committed to maintaining a fair and reliable gaming environment for all players.

Thank you for your understanding.

Rated 5 out of 5 stars
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Jimmy, Thank you for the great feedback! We’re glad to hear you’ve had an amazing experience. Our team works hard to deliver strong service and a smooth platform, so it’s always great to see that reflected. We appreciate you being part of the community.

Rated 2 out of 5 stars

I'm kind of aggravated with them they…

I'm kind of aggravated with them they send me a direct message straight through my gaming platform my account with them stating will give you $25 chip if you join us on telegram I did that I contacted them just like the mail says to do then I'm told that oh I don't qualify for that so why is it in my inbox why is it in my inbox I don't understand that's a problem that's false advertisement if you ask me that's my opinion I won't be dealing with them any longer

February 17, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Loretta, we’re really sorry for the confusion and frustration. It looks like the offer you received may have had specific requirements that weren’t clear. We’re reviewing our communications to avoid this in the future. If you’d like further clarification or assistance, please reach out to our support team.

Rated 4 out of 5 stars

The sportsbook is excellent

The sportsbook is excellent, and I made a successful withdrawal within 2 hours. (I only use crypto, it may be harder to withdraw another way). Friendly customer service.
Negative: casino graphics are not very good and the payouts are not real good (7 for a full house in dbl dbl bonus is low).

November 4, 2025
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Jack, thanks for the feedback! We're thrilled you had a smooth withdrawal and enjoyed our sportsbook and customer service. We appreciate your thoughts on the casino graphics and payouts – we’re always working to improve and will take your input into account.

Rated 1 out of 5 stars

The bonuses are scams

I'd give 0 stars if I could I bought in for 2k and got a little under 4k in bonuses. I got up to 15k it told me I had completed my bonus took 10k away from me and left me with 5k telling me I had completed it. Shitty but hey atleast I had 5k. Went to with draw it and they canceled it telling me I had to complete another bonus playing through 198000$ in order to withdraw 5k. So even if I manged to get my account up to 280000$ I could only withdraw 5k. Complete scam

February 15, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Owen, we’re sorry to hear about your experience. Please note that the bonus terms and conditions outline specific requirements for withdrawals, and we understand how frustrating this can be. We’d like to help clarify this.

Rated 1 out of 5 stars

Horrible

Horrible. I won $225 from superbowl squares. I’ve called multiple times I get different answers multiple times. I can’t get a payout.

February 15, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Nicholas, we’re sorry to hear about your frustration. We understand how important it is to receive clear answers and timely payouts. We’d like to investigate the issue with your Super Bowl winnings and get this resolved as quickly as possible.

Rated 5 out of 5 stars

Really good experience with BetUS…

Really good experience with BetUS Casino and Sportsbook so far. The site is easy to use, and I like that both sports betting and casino games are in one place. Bonuses were solid, and everything was clearly explained. Deposits and withdrawals have been smooth for me. Overall, it’s been reliable and fun to use.

January 26, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Antonio, thank you for the great feedback! We’re thrilled to hear you’ve had a positive experience with our Casino and Sportsbook. We work hard to make the site user-friendly and ensure smooth transactions, so it’s awesome to know you’re enjoying it.

Rated 1 out of 5 stars

I wouldn’t recommend to anyone, please just pay attention if you do!

They do not stand up and do what they say there gonna do. They asked me to fill out a survey for a bonus so I did and now they’re saying I don’t meet the requirements for this bonus which I have the email
And there’s nothing on there about anything they’re saying you have to have.Not sure why I even care good luck winning any money there and don’t fall for those 100% bonus don’t you think it’s funny how you have to select one provider and play the whole bonus on there games and if you notice only the low rtp games are there. I will admit I thought they were good until I started playing at other casinos and I actually won at the other sites. I can show proof to where I’ve deposited over $20000.00 and haven’t withdrawn a dime because I’ve never won enough to
Withdraw and if you don’t have the exact card you used the first time they will not pay you. I’m sorry but in my opinion they are scammers doing legal off shore so they get away with it. Good luck to you all and try other sites you might be surprised you really can win at a few of them.

February 12, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Daniel, we’re really sorry to hear about your experience and understand your frustration. We take all feedback seriously and always strive for transparency in our bonus terms and conditions. If there’s been any confusion regarding the bonus requirements or withdrawals, we’d like to get to the bottom of it.

Rated 3 out of 5 stars

in my OPINION

in my OPINION, these are all rigged. They have you win a few times, get you hooked, and then it's just so funny to me how when you're gaining ground, their "dealers" miraculously come up with the perfect blackjack hand. Every. Single. Time. Don't waste your money unless you don't mind losing it all. Or, you can take it out in the back yard and do a number on it there. Same thing.

February 12, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello, we’re sorry to hear you feel this way, and we appreciate you sharing your thoughts. We take fairness and transparency very seriously, and all our games are regularly audited to ensure they operate fairly and according to industry standards.

Rated 4 out of 5 stars

Cool website

Cool website

February 11, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello James, thank you! We appreciate the support and are glad you’re enjoying the site

Rated 3 out of 5 stars

Not sure about sports book but…

Not sure about sports book but truthfully casino in horrible rtp 300 plays so far and like .40 to .50 a spin no bonuses at all and barely a line hit

February 9, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Christopher, thanks for taking the time to leave your feedback. While game outcomes can vary greatly and are based on random number generators (RNG), we continuously monitor player feedback to improve the overall experience. We want to make sure everyone has fun and gets a fair chance.

Rated 1 out of 5 stars

Terrible customer service and very bad…

Terrible customer service and very bad practices.

February 8, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello , we’re really sorry to hear about your experience. Customer service is a top priority for us, and we’d love to understand what happened

Rated 1 out of 5 stars

Sportsbook legit casino don't recommend…

Sportsbook legit casino don't recommend at all and payout out dont even think that's not finna be a hassle deposits already 20+ they will bait winning you have to wait 3 days after depositing your money still have to verify that talk all day only thing this app is good for us customer service 80% views fake literally just was playing blackjack like fake plyer came in messing up the count hitting everything literally just don't deposit your money here trust me online casinos not it if u serious go to a real one even a sportsbook honestly u going to just lose over and over no point when u deposit the team so thirsty they go reply super fast super helpful that payout out idc even if u won and got yo money after 2 weeks everybody know even the good reviews cashout not it look at the reviews
If u betting or on casino don't expect no cash out no time soon definitely 72 hours after u deposit u can cash out that's a hassle definitely sending in your information they mangers go play stupid but when u deposit they all happy and super helpful I promise a payout go take 3hrs just to process don't forget the wait and they process and the delay not 2-5days more like 2weeks- months for first time users maybe 1week-2 weeks for other users

February 5, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello, thank you for your detailed feedback. We’re sorry to hear about your experience. Our team works hard to ensure a smooth process, and we understand your frustration with deposits, withdrawals, and verification delays. Please note, our payout times can vary depending on several factors, including verification processes and payment methods. We're constantly working to improve these aspects for a better user experience

Rated 5 out of 5 stars

Excellent customer service support

Excellent customer service support. The representatives are eager to help. My gambling home for a long time.

February 8, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Andrew, thank you so much for your kind words! We’re thrilled to hear you’re enjoying our customer service and are happy to have you as part of our community.

Rated 1 out of 5 stars

gambling addict and bet us doesn't give a rip

I am a recovering from gambling addiction and I asked at least 20 times to not call, email, or message me one year ago and yet they continually call and message me I even talked with management and it did absolutely nothing obviously!!!!

if you need to sport gamble highly recommend draftkings because they are not like used cars sales people and also respect if you need a break from gambling.

Also their promos make sure you read allllll the fineprint almost criminal but that is fineprint culture.

Please be cautious!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using this site for years

I've been using this site for years, their customer service is very helpful and payouts are fast.

February 5, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello James, thank you for being a valued customer for so long! We're so glad to hear that you've had positive experiences with our customer service. We truly appreciate your continued trust and support.

Rated 1 out of 5 stars

Placed $100 deposit and actually won…

Placed $100 deposit and actually won $200 but went to request a payout with the live chat. The chat bot asks for another deposit! Lol so I email it the site and I get the response that the deposit needs a 72 hour window and today got hit with the mythic rollover of $2000. Lesson learned don’t not trust this site at all.

February 4, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Kevin, thank you for sharing your feedback, some deposits and promotional offers may include specific processing timeframes and rollover requirements, which are outlined in our terms and conditions at the time of deposit, if a bonus or promotional credit is applied to an account, it may carry a wagering requirement before a withdrawal can be complete. We understand that these policies can sometimes be confusing, and that’s never our intention.

Rated 5 out of 5 stars

Excellent Cust. Service, Great Selection of Games

Customer service is excellent. Slots are enjoyable and there are plenty to choose from.

Nick B

February 3, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Nick, thanks for the kind words! Glad you’re enjoying playing with us. We’ve got lots more to check out, so we hope you keep having fun!

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