The sportsbook is excellent, and I made a successful withdrawal within 2 hours. (I only use crypto, it may be harder to withdraw another way). Friendly customer service. Negative: casino graphics ar... See more
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Customer service. Theres always someone to talk to about your issues
Company replied
I feel they need to come up with a better plan for payouts 1-2 BUSINESS DAYS kinda sucks when you hit jackpot on Friday!!!!! Ouch. But all in all they put up with my attitude 😬good customer service t... See more
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Good sportbook. Fair odds. Best customer support by far. Saddly, went on a hot streak (12 wins in 15) and they limited my account : cant bet live anymore. Overall, I would definitely recomm... See more
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Company details
About BetUS Casino & Sportsbook
Written by the company
BetUS is one of the pioneers in the legal online sports betting industry and is licensed in Curacao. We provide a safe and secure place for sports wagering to more than 1 Million Clients. BetUS started in 1994 and has been in operation for more than 30 years. Our Mission is to provide recreational sports bettors with an unparalleled experience in which to indulge their passion for sports and sports wagering.
Contact info
Financial Park Tower, NA, Panama City, Panama
- 1 (800) 792-3887
- custhelp@betus.com.pa
- www.betus.com.pa
3.8
Great
4K reviews
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Payout run a round
A payout was approved for $1800 on January 19,2026 for funds that I had won on their website. It is now March 5th and I have still not received the funds. I have given them all the required documents from the bank on 2 different occasions as proof that I have not yet received the money. I have gotten several different excuses. They're now claiming the wire transfers are experiencing delays. I was told that the payout would be wired within 15-18 business days beginning from January 19th, it has now been over 45 days. Their resolution was for me to cancel the payout and request payment in Bitcoin. That is not an option for me. When I deposited money in my BetUs account the money immediately went into the account, now its going on 2 months for me to receive a payout. I am not sure if this Company is incompetent or just a fraudulent business. I strongly recommend using another Website service. This has been the worst experience I've had with a Company ever. Update as of 3/11/26, I was told by BetUs that I would receive my payout by 3/10/26, this still has happened. I will update again when I am paid.
January 18, 2026
Unprompted review
May use AI-assist with repliesRead more
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Sports Deposit Bonus not applying to E-Sports
I was recommended BetUS as a trustworthy sportsbook for betting on E-Sports titles on r/Reddit. I had deposited 120 USD in BTC, and shortly after had a notification and an email asking if I wanted an exclusive 125% bonus for Sports or Casino. I was interested in Sports, and they only mentioned the limitations of 16x rollover with crypto, which I was fine with. Unfortunately, they didn't let me know that E-Sports titles were excluded to count towards the rollover, and the Free Play balance is ineligible for E-Sports. Although I'm aware that I should look through all the terms and conditions, it felt like the support didn't do their best to disclose all the limitations. I was unaware of any deposit bonuses until the popup on screen right after depositing. I'll likely just burn my deposited funds and Free Play balance on random things to lose it all just to deposit again, and it really sucks.
March 5, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Patrick, thank you for sharing your experience. We completely understand your frustration and apologize for any confusion around the bonus terms. We strive to make all limitations clear, and it’s never our intention for any user to feel misled. If you’d like, our support team can review your account to ensure all balances and bonuses are accurately applied and explain your options.
Say you’re one deposit away to get…
Say you’re one deposit away to get another bonus. Make the deposit then they say you are still one away. Stick clear of these BS tactics to get you to deposit.
March 4, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Aklak, our goal is always to make promotions clear and fair. Sometimes bonus progress can take a little time to update due to processing, but we want to make sure you’re getting the correct information. Could you please contact our support team directly with your account details? Thank you for your time
Absolute worst book I’ve ever used….
This is the absolute worst book I’ve ever used. Do not use this mediocre site. If you deposit, you can’t withdraw for 72 hours. When you withdraw they take forever to pay you out. The odds and lines are terrible. They charge you a fee for depositing. I can go on and on and on. Can’t use free play on parlays. Account managers don’t do anything. It’s just an actual shit show. Screw this site. Do not use it.
March 3, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
We understand how frustrating it can feel when policies or processing times don’t align with your expectations. The 72-hour hold applies specifically to credit card deposits as a standard fraud-prevention measure. Processing fees may also apply after a certain volume of credit card deposits due to third-party provider costs. Payout timeframes vary depending on the selected withdrawal method and account verification status, and are processed in accordance with standard procedures. Free Play wagers carry specific usage rules, including restrictions on certain bet types such as parlays, which are outlined within each promotion. Our goal is to apply all policies consistently and transparently across all accounts.
This platform fraudulently OVERCHARGED…
This platform fraudulently OVERCHARGED my transactions by $20+. I sent them screenshots of my credit card statements and that wasn't good enough for them, because I used a virtual card. So the information mismatches my original payment method. So I filed chargebacks. You can close my account I don't CARE. If I get one more threatening or aggressive phone call from you I will be filing a report with the Curaçao Gaming Control Board. I mean that with every fiber of my being. I understand being overcharged a couple dollars for processing, but $20-30 of an overcharge is INSANE. I never had that happen to me with ANY online casino. And I gamble A LOT.
Support staff is so rude and aggressive. The worst I have ever dealt with. And I gamble ALL OVER THE INTERNET.
Call me one more time, and I will file a report with the GCB.
January 15, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Claims of fraudulent overcharging are taken very seriously. We do not add arbitrary fees to transactions. Variations in posted amounts can occur due to third-party processing fees, currency conversion, or how virtual cards reflect billing data. When virtual cards are used, mismatches between the funding source and statement details can require additional verification. Our outreach is intended to resolve billing or account concerns, not to pressure or threaten. If phone communication is not preferred, that request can be honored. Any transaction in question can be formally reviewed and documented for full transparency.
BetUS Sportsbook is the worst betting…
BetUS Sportsbook is the worst betting site I have ever experienced. I requested a withdrawal through bank transfer two months ago, and I still have not received my money. This is completely unacceptable and shows a serious lack of respect for customers.
Customer service has not been helpful at all. Every time I contact them, they just tell me to “wait” and that the money will arrive soon. I have been hearing the same response for two months with no solution.
I am not someone who usually writes negative reviews, but this situation has gone beyond all reasonable limits. No one is taking responsibility or helping to resolve the issue. I strongly recommend that others be very cautious before using this sportsbook.
March 3, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
We understand how concerning a delayed bank transfer can feel, especially when you’ve been waiting longer than expected. Bank wire withdrawals can sometimes be affected by intermediary banks, compliance reviews, or receiving bank processing times, factors that are not always fully visible from our side. That said, a two-month delay is not typical, and situations like this warrant a detailed review. Rather than asking you to simply “wait,” we would like this escalated and fully traced to determine exactly where the transfer stands and provide you with clear, documented information. We take payout concerns seriously and are prepared to review your case thoroughly to reach a resolution.
Extremely difficult to get payout from this company
I played on Betus via deposit as well as freeplay I fulfill the rollover requirements I utilized a virtual card to make the deposit I attempted to make a withdrawal but was blocked I provided proof of identification and an account statement I'm now being told that my statement needs to display my virtual card number I am confused by this request as I can only provide what I have access to and there's no possible solution that customer provides customer service is very poor not helpful at all.
March 2, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
We understand how frustrating this situation must feel, especially after completing the rollover requirements. When virtual cards are used for deposits, additional verification is sometimes required to confirm ownership of the funding method. This is a standard security safeguard designed to protect both the customer and the integrity of the account. If a document does not display the requested detail, there are alternative ways to verify the information. We’re happy to have this reviewed at a higher level to ensure you receive clear and accurate guidance to resolve your inquiry.
I scratch your back you scratch my back
I feel they need to come up with a better plan for payouts 1-2 BUSINESS DAYS kinda sucks when you hit jackpot on Friday!!!!! Ouch. But all in all they put up with my attitude 😬good customer service they all try very hard. Little about out to jamal to make it happen my man
March 1, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
We appreciate the honest feedback Joshua, We understand the excitement of hitting a jackpot heading into the weekend and wanting immediate access to winnings. Business-day processing timelines are in place to ensure secure and accurate transactions, but we definitely recognize how timing can feel in those moments. Thank you for the kind words about our team, and we’ll be sure to pass the shoutout along. We’re glad to hear the service has made a positive impact.
Customer service
Customer service. Theres always someone to talk to about your issues
February 27, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
We truly appreciate you taking the time to share this Jon. Being available when our customers need assistance is a priority for us, and we’re glad to hear you’ve consistently been able to connect with our team when needed. Thank you for the support.
I’ve been with them for a long time
I’ve been with them for a long time , all sudden they blocked and deleted my account for no reason. I called support they cannot help me unless I have my account #. I don’t remember my account #. It why closed my account when I asked for my loyalty complementary? And I’m a gold member btw weak ass support
March 1, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
We understand how concerning it can feel to lose access to an account, especially as a long-time member. Accounts are never closed without reason. When action is taken, it’s typically related to verification, security, or compliance policies. For privacy protection, our support team cannot access or disclose account details without proper identifying information, this is to protect you. If you don’t remember your account number, you can email us directly from the same email address used to create the account, and we’ll be able to securely provide your account number and assist further. We’re here to help resolve this once we’re able to properly verify the account holder.
The best time you can have while not…
The best time you can have while not feeling restricted on any provider from any platform and have the bezt of A1 customer service come try and u wont forget the 25 free play u get when sighing up
February 25, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Christopher, we appreciate the great energy, thank you for sharing your experience! Our goal is to provide a wide game selection with responsive, Top-level customer service so players can enjoy the platform without unnecessary restrictions. We’re glad you’ve had a strong experience and took advantage of one of our available promotional offers. Thank you for choosing BetUS!
This casino has the potential to be the…
This casino has the potential to be the best one online but has 2 flaws. Withdrawals(Crypto)take 2 days every time I’ve done one and even (crypto)deposits take at least a half hour sometimes an hour to post. Every other casino I play completes withdrawals in under 10 minutes the majority of the time and deposits take less than a minute. I’m talking about once the transfer has been confirmed sent. But I’ll tell you what, they have the best game selection and I won on there several times. But who wants to wait two days to get paid. I really wish they could fix that. All the top casinos pay out immediately. This would be my favorite if they did too.
February 24, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Robby, We genuinely appreciate the balanced feedback, especially your comments about our game selection and your positive experiences winning. Crypto withdrawals and deposits are processed according to internal verification and risk-review procedures, even after blockchain confirmation. While some platforms advertise near-instant payouts, we prioritize transaction security and account integrity, which can result in slightly longer processing times. That said, we understand the appeal of faster turnaround times and continuously review our processes to improve efficiency wherever possible. Your feedback is valuable, and we’re glad to hear you’ve had strong overall experiences on the platform.
Stay away from BetUs
Stay away from BetUs. They kind of force you to use crypto deposits to avoid big fees, this is also so you have no way to get your money back, as getting your money out is a endless cycle of excuses and obstacles. They make withdrawal nearly impossible. My advice is to NOT use crypto for deposit.
January 1, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Chris, We’re sorry to hear you feel this way. We do not force customers to use crypto, multiple deposit options are available, and many choose crypto for speed and lower third-party banking restrictions. Withdrawals are processed according to standard verification procedures designed to protect both the customer and the account. They’re not meant to create obstacles, but to ensure secure transactions. If there’s a specific concern with your account, we’re happy to review it and provide clear answers.
Because u give us satisfaction game
Because u give us satisfaction game
February 23, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Junior, thank you for the 5-star review! We’re thrilled to hear you’re enjoying the games. We appreciate your support and look forward to providing more great experiences!
BE CAREFUL THEY WILL TAKE YOUR MONEY…
BE CAREFUL THEY WILL TAKE YOUR MONEY AND IF YOU WIN THEY WILL CLOSE YOUR ACCOUNT AND DISAPPEAR!!
February 22, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Jose, we’re really sorry to hear about your experience. Customer satisfaction is our top priority, and we take these concerns seriously. Please reach out to our support team directly, and we’ll investigate your issue and work toward a resolution.
Scammer?!
Hello, so I recently made a purchase with credit card which was declined, so I got temp credit till I pay off, I asked to pay crypto because I had. I paid in crypto. The 200$ I played with. Now there telling me to wait 72 hour and asking for so much ID and stuff I sent it All but I feel scammed and not safe I am scared they stole my money! Support keeps telling me misleading!
February 21, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Carmela, we’re sorry to hear about your concerns. The verification process can take time, especially with crypto payments, but we take your security seriously. If you’ve submitted the required documents, our team is reviewing them, and we'll get back to you as soon as possible.
Cheaters and theifs
I deposited $25 and have one a total of $458 I use some of the previous amount to bet on tennis to win a total of $2,600 Plus. Apparently they're saying I got a chip so that the max payout is $100 I would have to force it $358 Plus $2600 too withdrawal just the hundred that is not how it works I cleared the rollover both of them so my winnings all of them should be my winnings.
February 21, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Heather, we understand your frustration with the payout process, and we apologize for any confusion regarding the bonus terms and rollover requirements. Our goal is to ensure that all terms are clear, and we want you to have a fair and transparent experience.
Payouts ? nope it’s a scam
Good site for betting as long as you never want a payout. Big scam giving you bonuses with 30x rollovers and even when you can complete and win they find every way to scam you out of payouts!
February 20, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Scott, we're sorry to hear about your frustration with the bonus terms and payouts. We strive to be transparent with our terms and conditions, and we’re constantly working to improve the overall experience. If you’ve had issues with withdrawals or bonus requirements, please reach out to our support team, and we’ll be happy to assist you.
Good and they are fair
February 21, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Devon, thank you for your positive review! We’re glad to hear you had a great experience. We look forward to having you back soon!
There is a reason why the reviews keep…
There is a reason why the reviews keep dropping on betus used to be 4.9 stars then 4.7 now 4.2…. The customer service is terrible.
February 20, 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Todd, thank you for your feedback. We’re sorry to hear about your dissatisfaction with our customer service. We take all reviews seriously and are working to improve our support to ensure a better experience for all our customers. If you'd like to discuss this further, please reach out to our support team.
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