BetUS Casino & Sportsbook Reviews 

3,543
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 465 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and friendly customer service, noting that support is readily available and quick to assist. Many people appreciate the fast and easy payout process, especially for crypto withdrawals, and find the overall website smooth and reliable. However, some customers also noted that withdrawal processes can be slow, sometimes taking days, and expressed dissatisfaction with significant rollover requirements tied to bonuses. A few other people also felt that certain customer service interactions were unhelpful or pushy, and mentioned concerns about the dated website interface or specific betting limitations.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting fast and easy payouts,... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the fast payouts... See more

Website

Customers consistently note ambiguous experiences with the website, with some reviewers praising it as a "top... See more

Service

People report ambiguous experiences with service, with many expressing significant dissatisfaction. Customers... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising specific individuals like a broker,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sportsbook is excellent, and I made a successful withdrawal within 2 hours. (I only use crypto, it may be harder to withdraw another way). Friendly customer service. Negative: casino graphics ar... See more

Company replied

Rated 4 out of 5 stars

Customer service. Theres always someone to talk to about your issues

Company replied

Rated 4 out of 5 stars

I feel they need to come up with a better plan for payouts 1-2 BUSINESS DAYS kinda sucks when you hit jackpot on Friday!!!!! Ouch. But all in all they put up with my attitude 😬good customer service t... See more

Company replied

Rated 4 out of 5 stars

Good sportbook. Fair odds. Best customer support by far. Saddly, went on a hot streak (12 wins in 15) and they limited my account : cant bet live anymore. Overall, I would definitely recomm... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino
  4. Gambling Service
  5. Online Sports Betting Vendor

About BetUS Casino & Sportsbook

Written by the company

Bet-USlogo BetUS is one of the pioneers in the legal online sports betting industry and is licensed in Curacao. We provide a safe and secure place for sports wagering to more than 1 Million Clients. BetUS started in 1994 and has been in operation for more than 30 years. Our Mission is to provide recreational sports bettors with an unparalleled experience in which to indulge their passion for sports and sports wagering.

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3.8

Great

TrustScore 4 out of 5

4K reviews

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3.8

All reviews

(3,543)

446 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good job we like free play

April 22, 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello, thank you for the positive feedback! We're so glad you're enjoying the free play feature. We appreciate your support and look forward to bringing you even more fun experiences!

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

the worst office in the world

the worst office in the world, they don't pay, they don't pay, they lie by email and phone, don't play here if you want good things
re:I've been waiting for 500 USD for 5 years. That's all I got from you.

April 1, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Tamas, we’re truly sorry to hear about your experience. We take payment and customer satisfaction very seriously. Please reach out to our support team directly so we can look into the issue and resolve it as quickly as possible.

Rated 2 out of 5 stars

I just wanted my account closed because…

I just wanted my account closed because I am on a significant losing streak but the matter is made alot more complicated by having to call in instead of just closing the account via chat.

April 18, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Jay, we’re sorry for the frustration this has caused. We understand it can be frustrating to have to call in to close your account instead of using chat. Your feedback is important, and we’re looking at ways to make the process simpler in the future.

Rated 1 out of 5 stars

This casino is a scam

This casino is a scam! They're based out of Costa Rica, not USA. They have crazy betting requirements. Not one, but two. Normally, you have a bet requirement on a bonus, but once that's satisfied, you're good. Not here. I had a $40 bonus. They required 40x for bonus requirement. I met that and had a balance of $1600. When I went to withdraw, I was told there's a 2nd requirement, which was $60,000. That's not a typo. $60,000!! Buyer beware.

April 16, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Kelly, thank you for sharing your experience. We’re sorry to hear that you were frustrated by the bonus and wagering requirements. We aim to be transparent about all terms and conditions, and we understand that sometimes these can be confusing.

Rated 5 out of 5 stars

I’m going to be honest I always bounce…

I’m going to be honest I always bounce back from site to site and yes they have very large rollovers with bonuses but there isn’t another site like them to do such bonuses all the time. If you win u get paid sometimes it takes a little bit but their customer service is great u can call in chat with support at time you want. If u want immediate payout all the time stay away from the bonuses if you gamble a ton and a large rollover dosnt matter to you use the bonuses because they pay if you make it though the rollovers great site all around 10/10

April 18, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello James, thank you for your honest and detailed feedback! We’re glad to hear you enjoy our bonuses and find our customer service helpful. You’re right—bonuses do come with rollover requirements, and we appreciate you sharing your perspective on how to make the most of them, we look forward to continuing to provide exciting bonuses and reliable support.

Rated 1 out of 5 stars

Joke ass site!

Joke ass site!! Enough said.

April 17, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Maxwell, we’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important, and we’ll continue working to improve our services.

Rated 5 out of 5 stars

Amazing and fun

April 16, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Great to hear you’re having such a fun and enjoyable experience. We appreciate you taking the time to share your feedback!

Rated 1 out of 5 stars

Wad given a 200 percent deposit bonus…

Wad given a 200 percent deposit bonus told there was a 40x play thru i completed the play thru went to cash out and they come up with 16 thousand more dollars of play thru i wasn't told about when I deposited im thru with them they can keep their casino you cant cash out of there's plenty of others that pay good and fast im very disgusted and disappointed

April 14, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

We understand how frustrating that experience feels, especially after completing what you believed was the required playthrough. Bonus offers can include multiple conditions that impact withdrawals, including how playthrough is calculated across deposits and winnings. These terms are applied based on the promotion used. If there’s any confusion around the remaining requirement, your playthrough details can be reviewed to clarify exactly how it was calculated.

Rated 1 out of 5 stars

I closed my account and they say I…

I closed my account and they say I can’t get my money back due to something about bonuses. I’ve made deposits on my credit card and won over $300 on tennis last year leaving about $185 in my account and now I can’t get it back!
Stay away at all costs.

April 13, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

We appreciate you sharing this experience. We regret that you're having trouble accessing your funds after closing your account. Please contact our support team so we can investigate the bonus restrictions and help clarify this situation for you.

Rated 2 out of 5 stars

Do not bet on the horses at this site

Do not bet on the horses at this site. They don't pay you back your original bet if you win. How this is happening I have no clue. Why would anyone bet on a 5/4 horse if you're going to lose your original bet to the house is beyond me and they should be embarrassed that they are running a site like this. Your response is not true. Why then on a bet of $3 to win $3 to show and $3 to place on a 3/1 horse did you payout $12. How did you come up with that number?

April 8, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

We understand why that would be confusing. On horse racing bets, payouts always include both the original stake and the winnings based on the odds. Bets are settled using official track results and standard industry rules, and the wager is tied to the horse’s number and bet type placed. If a payout seemed to exclude the original stake, it’s likely related to how that specific wager type was graded or displayed. Each bet can be reviewed in detail to show exactly how the final payout was calculated.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Withdrawal request denied because I’m an idiot.

Withdrawal request denied because I need to wager $2476 more. I started with a $100 deposit. Balance is now$1025 with free play balance of $32. I tried to decline the free play but was told deal with it, deposit $3000.
I didn’t want or know about the free play but said I already met the wagering from blackjack.
They seem to not want to pay me or they can’t afford $200. I don’t know anyone who thinks a requirement to wager $3000 but only in games Betus picks. I played 218 hands of black jack with an average bet of $13. But those don’t count.
Some blame Betus and say Betus won’t pay ever. I was told to bet more so I wagered about $3500 in black jack hands. I was ordered to wager in sports betting only. No way I would have agreed to wager $4000 for a credit if $104. My history shows I do t accept free plays. Betus.com. Then closed my account because of a threatening post. The agent told me he couldn’t tell me what threatened him because he hadn’t read the post. He also couldn’t explain why the post causing account closure was dated after the actual closing.
So I can’t wager because my account is closed. I will forfeit my $100 deposit and winnings if $932 unless I wager $3000 more but not in “non traditional table games” like black jack.
I’m an idiot because I didn’t realize a company not subject to our laws may rob someone or try to imitate winners or tell things not supported by facts. I’m an idiot because I thought my masters degree in finance, 30 years of final services, certification in statistics probability and 30 years ga
Ing experience would prevent me from getting tricked. I’m an idiot because a very high win percentage is unlikely over time so most don’t know there is a problem. I’m an idiot because I thought a threatening post would have at be threatening. I’m an idiot. Excuse should have l known a $200 withdrawal request after making $800 in paper profiles and rejecting the free credit would be a red flag. I’m an idiot for being mad Betus is telling people I thought a $3000 in baseball netting is required before I can withdraw any money.

April 3, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Brady, we’re sorry to hear about your experience and appreciate you sharing the details. We understand that wagering requirements and account rules can be confusing. Our team is committed to providing clear guidance and resolving any concerns. Please reach out to our support team directly so we can review your account and assist you further.

Rated 5 out of 5 stars

Great time and easy to navigate

April 1, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Colton, thank you so much for your kind words! We’re thrilled to hear you had a great time. We look forward to welcoming you back soon!

Rated 2 out of 5 stars

Poker review

Im surprised there are no Poker reviews here yet. Their new poker is im between a scam and a fraud based on many variables. Either there are bot/superuser/employee players or these hands are set by ai to keep it fun Fair and interesting but it's certainly not random. It could also go by account status like deposits and withdrawal totals like if youre up you get worse cards and if you're down you'll get better cards. Anyway the system bias is very clear. They'll respond to this review with some copy and paste ai rhetoric denying it but it's very true. They have this poker where they can basically do whatever they want with it. Its interface comes with thousands of options on their control panel. If you play you can see that winning hands were made for you. Also they have it where basically " everyone gets a turn to win a hand" to keep it fair which proves it's rigged
If it's not rigged where are they getting thousands of dollars to pay out in these tournaments when only hundreds are coming in. They claim to have a million accounts but yet less than 100 players sign up to play in these? Less than 100 players per tournament are willing to throw up $10 to play ? Lol and I'd say half of these 100 are Costa Rican or Canadian with access to the cards. Betus is so cheap but they're gonna put up thousands daily and only take in hundreds and then call it an " overlay " ? It's bullshit and they are up to something in the poker and it's very obvious. Every hand is a designed hand. Most hole cards are pure trash. Their same poster boy players or associates get hand delivered hands no skill whatsoever to beat the few actual customers in the game. You see the same similarities each tournament. Even betnow who ironically have the same exact poker but only offer very few tournaments said that betus is up to no good with their poker and would never "overlay" that much . Its clear they paid actors and the majority of the payouts are coming right back to Betus with only a few real players coming in the money and that's based on your account status on deposits, withdrawal amount etc. Ive played basically every tournament since it started in November. The cards are so fishy it's hilarious. When you're big or small blind.. youre ONLY dealt a " big or small blind" hand. 7/4,6/3/6/2,8/5,9/2,8/3,7/2. When you're off the blinds hands improve but like I said each hand is designed for a specific player hand by hand throughout the tournament. They have it set " ace happy" where 3 people will get an ace with ace on flop and system decides who gets out kicked but yet you never see it with any other card. Like players battling with a Q or K and someone gets out kicked only the ace. Ive only had AA 3 times now. Compared to others who you see have it constantly like their associates. No matter what the moderator here says to this post you know because you've experienced it. This poker is fake and only benefits the house. You can win and enjoy yourself ill say that and it's a good sophisticated platform it's new. But it's also set up with the many options betus has at its disposal. Its not just random poker where anyone can win. It wouldn't work business wise because the same people would win and nobody would want to play Anymore.There is definitely something going on its easy to tell. Its fun to play knowing you have a chance but very easy to tell Betus is doing something. And yes they are so dont think differently. You'll see their horse shit reply " oh here at betus we take your feedback seriously " blah blah " we have an RNG to keep the cards BLAH BLAH BLAH
. IF you play you can see for yourself it's fake but if you play you can obviously tell yourself the reasons why you continue to play because there is a slight chance to make it to the final table and collect but youre not only going against real paying customers in a random poker anything can happen poker game. This shit is hilariously rigged like no other poker you've ever played in lol . Let me finish by also saying this. I've requested hundreds of payouts for over 20 years with Betus. I've been paid for each one. Never take a bonus and you'll never have a problem. Play straight up with any sportsbook.

April 4, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Olvera, thanks for sharing your thoughts. We understand your concerns and want to assure you that we aim to provide a fair and transparent gaming experience for all players. Our poker games are designed to be random and unbiased, with no influence based on account status or deposits. If you ever run into any issues or need help, our support team is always here for you.

Rated 1 out of 5 stars

I've spend thousands in the 1 year + I…

I've spend thousands in the 1 year + I been playing and only won 1 time in the beginning. Always get screwed on their "bonuses" and games never hit on deposits. Horrible company

Update: I had this account closed. Don't waste your money with these people. I lost many thousand dollars with no chance of a win

Update 2: just so everyone is aware, a lot of the 5 star reviews are employees of theirs. I wish this site would have worked out but literally tens of thousands of dollars lost, no win. Don't get ripped off here.

April 2, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Jeremy, thanks for sharing your feedback. We’re sorry to hear that you’re not satisfied with your experience. We understand how frustrating it can be when things don’t go as expected. Regarding the bonuses, we’re always looking to improve and make sure they provide value to our players, so your comments will be passed along to the team for review. We truly appreciate your loyalty over the past year, and we hope you’ll give us another chance to improve your experience moving forward.

Rated 3 out of 5 stars

BetUs has great customer care

BetUs has great customer care. But when you buy a package you have to pay a extra charge to your card. And there casino games are not that great. Needs improvement.

April 3, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello, thanks for the feedback! We’re glad to hear you’ve had a good experience with our customer service team. As for the casino games, we hear you and are always looking for ways to upgrade and enhance the experience. Your input is appreciated, and we’ll keep working to make things better for you.

Rated 2 out of 5 stars

Casino has went significantly down hill…

Casino has went significantly down hill and I would avoid it. Very bad slots. Hundreds of spins with mostly dead spins and no bonuses. It used to be fun and you could win a little and make it enjoyable. Now it's just take mode. Save your money.

April 3, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello Sean, thank you for sharing your feedback, we constantly strive to improve our games and promotions, and your comments about the slots and bonuses are very valuable to us. We hope to make your next visit more enjoyable.

Rated 1 out of 5 stars

My broker Sonia was amazing! Online is horrible!!!

My broker Sonia was amazing!! The customer service you call for help are idiots! Rude, lazy and not smart about the system. Online experience was garbage…….. Horribly confusing and not responsive..

April 1, 2026
Unprompted review
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Reply from BetUS Casino & Sportsbook

Hello William, this is not the standard we aim to provide, and we completely understand your frustration. Your feedback is valuable, and we’d like to learn more so we can address the issues you encountered with both our customer service and online experience.

Rated 1 out of 5 stars

This website is a JOKE!!!

Today was the worst customer service experience that I've ever came across. The wait time to get your wins are simply too long it's giving a company that does like to payout but hounds you down to make a deposit. So after waiting over 12 hours to get my wins of $440 they contacted me about some bullshit. The security Jim was the absolute worst!!! He told me that I should "stop gambling because all I do is come on betus to play one game." Long story (short version) he was RUDE and UNPROFESSIONAL. I recorded the whole conversation. I submitted documents and a pic of myself that they requested and you know what?? My money is still sitting on the account!

March 30, 2026
Unprompted review

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