Hallelujah. After 4 days they finally processed my withdrawal. After receiving withdrawal I opened an account at Tonybets. Made 3 withdrawals all were in my account within a few hours. I was als... See more
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Betway is a world-class online Sportsbook and Casino, which aims to share the thrill and bring customers closer to the action. Our customer-centric philosophy means we offer 24/7 customer support, tailor made for each customer. We operate across a number of regulated markets—holding licenses in the UK, Malta, Germany, Sweden, Spain, Italy, Ireland and Belgium. For any Betway account queries, please visit https://help.betway.com/
Contact info
United Kingdom
- www.betway.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 24 hours
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Never received the welcoming bonus!
Did what has been asked for the welcoming offer but never got the free bets. Could not even find the contact for help!!!!!
What's the point?

Reply from Betway
STAY CLEAR
STAY CLEAR! SCAM ARTIST
SIGNED UP AND DEPOSITED, SECOND I DID MY ACCOUNT WAS LOCKED AND NO CUSTOMER SERVICE AVAILABLE TO REQUEST ANY ACTION. NO WAY OF LOGGING BACK IN OR ANYTHING TO DO

Reply from Betway
This company needs investigating
This company needs investigating. Ive officially closed my account after months of deposits and 2, £10 withdrawals. It simply does not pay out. When you get onto a bonus on game youve spent a good £20 on, you get back £2.43. Theres no RTG displayed on the games, theres no volatility displayed, it doesnt tell you the games features unless you start to play the game. In 5 months ive deposited a total of £265 on bet365, ive withdrawn over £2000 from bet365 in those 5 months. Mr Q i have spent a total £140 and withdrawn £120 (thats fine, thats standard gambling and rtg) in those 5 months. on betmgm ive deposited a total of £300 and withdrawn £400+
This site ive deposited over £250 and withdrawn £20.
Thats embarrassing. They need investigating. Never experienced such massive losses from one sites slots in 25 years of gambling. STAY AWAY.
Only just opened account tried to log…
Only just opened account tried to log back in and account is locked saying i have a self exlusion and i have not put anything in place i have not appleid for any break and cant access account the live chat is useless just kept saying there where busy joke of a site

Reply from Betway
first for the app and withdrew £19 went…
first for the app and withdrew £19 went to my bank fine then tried withdraw £100 and my bank has declined it due to withdraw payment method even though the payment method is the same as it was when i withdrew £19 then tried to withdraw £5 again has also been declined so they keep taking my money such a terrible app they are not even trying to help me fix the problem

Reply from Betway
Save yourself some money and time
Save yourself some money and time, one of the worst I've dealt with. Used for about 3 months all ok, actually quite liked the website. Made a few deposits and withdraws all ok. However then had an issue with a simple withdraw, and it took weeks to resolve. Very hard if not impossible to speak to someone, it's all AI or an agent that can't do anything. I would avoid at all costs.
As people can see another example of pointless communication from betway.

Reply from Betway
good but bad support
Had some issues with withdrawal but it was solved within 72 hours. Got my win of NZD 900 on my card. It's a bit difficult to reach their support but I made good money

Reply from Betway
Sign up promotion not honoured
I signed up with an offer of betting £10 and getting £40 in free bets. I bet £10 and followed the requirements. The bet has settled and I’ve not received my free bets. Either false advertisement or deceitful.

Reply from Betway
Absolutely disgusting wants shutting…
Absolutely disgusting wants shutting down this absolute waste of space site pure robbery spent £170 and not 1 bonus how is that even legal its bull save your money the rating speaks for itself worst site i ever played on someone please investigate theese crooks all u get is random number generated 😂 laughable its because the government now tax them all 40% so there taken more than ever I hope you or anyone who works for you have the worst luck in life from now on dirty just pure filth
I'd give 0 stars and should have looked…
I'd give 0 stars and should have looked here before going there and fell for the scam the new customer offer of bet £10 and get £40 in free bets made 2 deposits by debit card as stated they had no problem taking my money when on live chat after over a hour waiting was told my card is restricted and won't get the promo wasn't told why its restricted and feel scammed id dread to think if I won definitely closing this account
Definitely a scam site.
Absolute joke of a website. Withdrawn £5 two/three days ago and the live chat says it would have been in my account next day. Out of 8 attempts of trying to get to a live agent, only 1 of them I succeeded after waiting an hour. Of which they told me it’s been escalated. Still not an update and it’s still not even began to be processed yet. Shocking customer service and I don’t even think I’m getting paid out at this rate. Not using them again or depositing my money again. Quick to take your money but super slow to respond and process your withdrawals. Just posing as a legit site but it’s a scam site. Dont bother
You cannot get a hold of anyone and…
You cannot get a hold of anyone and they updated there promotions and dont give them to you

Reply from Betway
They have terrible customer service and…
They have terrible customer service and just straight up free rolled me, voided a rain out and then just waited settled it and took the winnings when it was replayed. I closed my account and they will never get another dollar from me.
Customer service nil
Without a doubt the worst online gambling site in the UK. Additionally, they have the audacity to insinuate it's your fault. Unbelievable, avoid at all cost.
Shocking casino cant win anything 100…
Shocking casino cant win anything 100 pounds in 20ps on the board once for a 3.80 win.. top betting site with adverts all over the tv and cant get a decent casino sorted for customers POOR
New customer offer
New customer offer, bet £10 receive £40 im free bets. I did this, applying with the T&C’s and never reciprocated my free bets.
Unable to contact them as it’s just automated replies (even when I emailed them).
Useless company! Would avoid them like the plague to anyone thinking of dealing with them.

Reply from Betway
It's a scam!
It's a scam!! Simple.... First you create an acocunt with the promise of giving you free money for making a small deposit. But as soon as you bet your deposit, your account locks. Now way of getting a hold of them. if you get through, they tell you that you need to send them loads of personal documents to prove who you are!!!!! Don't do it. The best part is that they then reply to your trustpilot review and send you back their website, where there is no contact information.

Reply from Betway
No free bets credited no customer service to contact
I joined for the world cup promotion where they offered £40 in free bets once you place a £10 Bet, no free bets were ever credited to my account, i’ve tried every customer service channel available, no answer no response and the number says not recognised, seems like a illegitimate company.

Reply from Betway
Win 10 and withdraw they take a euro so…
Win 10 and withdraw they take a euro so what win 100 take a tenner win a thousand take a 100 shocking worst betting site ever you won't catch me again
When you deposit it takes 1 min but…
When you deposit it takes 1 min but withdrawal they make you wait forever . Wont play there ever again
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