Betway Reviews 

They are 100% scammers, giving you wins in the first 2 or 3 spins only to steal your money later. They impose restrictions, and if you complain, they disable you. Please avoid wasting money on this platform and ruining our lives.

Betway casino is the worst online casino I've ever come across, it's taken 6 days and I still haven't received my withdrawal and every time I needed to contact them took me nearly an hour to get a response and they are not helpful at all!
They don't have a phone number nor an email address.
To save yourself loads of trouble don't use the service as they don't pay your winnings!

The worst betting site ever. The offer they give you is total rubbish and not worth you money everything wrong with a betting site look no further than BETWAY. I had to complain the very first day of joining and waiting over half hour. Everything they give you when free bets is bet builder but you cannot use it even thought it is in you account NOT TO BE TRUSTED. Also I still had free bets but cannot use them even thought they are in my account. The worst is the promotion offer 4x £10 bet builder plus 2x £10 4+ accumulator at 3/1 or more. Meaning you lose every bet SCAM. They know you are not going to wait 30+ mins to get thought to them best close the account and put it down to a bad experience COWBOY OUTFIT

Signed up to the bet £10 get £40 in free bets. They nicked my £10 and I never got the free bets.

Trustly audit confirms Betway took £33k from Taylor Beattie while on GAMSTOP. Today easyJet cancels my son's trip. Pay my £14,885 refund now or UKGC gets full proof

CRITICAL UPDATE 18/06/2026: DISGUSTING SILENCE & HOLIDAY AT RISK
It is now 12:00 PM Noon and JackpotCity/Betway are completely ignoring my deadlines.
Their compliance team logged on early at 7:48 AM this morning and used my medical disclosures to blacklist my identity across the national GamProtect system, slamming my accounts shut on other networks. This is absolute corporate proof that they know exactly who I am (Taylor Beattie) and recognize my severe vulnerability.
Yet, they are still withholding my £14,885 refund from an 8-month GAMSTOP failure where they accepted my secure Trustly Open Banking deposits. Their silent games mean my five-year-old son's easyJet holiday faces automatic cancellation tomorrow morning for a £3,264 balance. I am on a 17-hour mandatory work shift tomorrow from 5:00 AM with zero Wi-Fi, meaning they must settle this TODAY.
I have just fired off a final Critical Blackout Notice on our email chain. If they do not transfer my funds via Faster Payments immediately, my final files are going straight to the UK Gambling Commission Enforcement Division. Unethical, inhumane, and completely corrupt treatment of a vulnerable consumer.

FURTHER UPDATE UPDATE (17 June 2026 17:53pm)Your team responded saying someone is looking into this, but it has been complete radio silence since Tuesday. Your compliance team is deliberately dragging its feet to eCOGRA and told them a wrong date for resolution. despite knowing your 8-month failure to run a GAMSTOP check against my Trustly bank data has caused a severe medical and financial crisis.I am currently off work under active medical care for depression/stress and on prescription anti-depressants. This negligence is now threatening to cancel my 5-year-old son’s holiday next week because you are withholding my £14,885 net losses.Your automated systems took £33,000 from my personal Monzo and Bank of Scotland profiles while I was actively self-excluded, and you even let your staff change the account email to my real name in April while sending marketing emails addressing me as "Hi Jordan".A formal enforcement report has been submitted to the UK Gambling Commission’s Enforcement Division today. Do not hide behind automated messages. Have a senior compliance director contact me to arrange an immediate Faster Payment refund before my family's trip is destroyed by your system's failure

UPDATE 17/06/2026: DISGUSTING TIMELINE MANIPULATION & VULNERABILITY BREACHThe operator replied to my case claiming it is being looked into, but they have completely lied to stall for time.They officially promised me in writing a fast-track outcome by Friday, 19 June. However, I have discovered that they secretly backtracked to eCOGRA, claiming their deadline is 25 June, purely to exploit administrative loopholes and delay paying my refund.Manipulating dates to stall a vulnerable single parent—knowing that this eight-month GAMSTOP omission has forced me onto increased prescription anti-depressants for depression and off work—is an absolute disgrace.They are holding £14,885 of my money because their gateway failed to cross-reference my verified Trustly Open Banking name metadata against the GAMSTOP register since 25 November. I have exposed their date-switching deception to eCOGRA and have given them until 4:00 PM today to transfer my full £14,885 via Faster Payments before a formal corporate compliance complaint is submitted directly to the UK Gambling Commission’s Enforcement Division. Resolve this today

Severe GAMSTOP & KYC Failure - £15,000 Net Losses Allowed via Jackpot City

Betway Limited completely failed its regulatory player protection checks. I have been actively registered with GAMSTOP since October 2025. Despite this, Betway's Jackpot City Casino platform allowed me to open and fund an account using my brother's account while accepting £33,000 in deposits entirely from my personal bank account via Trustly.

Trustly transmits the verified bank account holder's name on every single transaction. This means Betway accepted thousands of pounds over 8 months from an identity actively blacklisted on the national multi-operator self-exclusion database. They failed to match the payment details to the GAMSTOP database, causing me a £15,000 net loss while vulnerable.

I have submitted a formal Stage 1 Letter Before Action demanding a full refund of my net losses and have officially logged this systemic licensing breach with the UK Gambling Commission. I expect their corporate compliance director to contact me immediately to resolve this

I have no issues with bet way sport betting. One of the best imop

£500 on slots and not even 1 bonus spin!!

Steer well clear of- don’t use them!
Took my money
I’m now almost 1 month awaiting verification
No response to emails
I’ve asked for my account to be closed
Nothing
No response
I’m going to email them every day now and leave a review EVERY DAY until I get a refund and my account closed.

Don’t use this company. They scam you!!!

Don’t no if a put review on but a deposit 50 pound and won £1000 last week buzzing

Absolutely terrible customer service not able to get hold of anybody live chat keeps closing because I've been sat waiting 2 and a half hours , deposit several times but still not received the welcome bonus

Bet settled as lost coz a player never played in the game!! The only website know to me where they gonna make sure that every possible angle is against you. Contacted cust service convinced it was an error...after 'short' 32mins wait, I got told that indeed my bet lost since the player did NOT play a sng minute. PLEASE DO NOT use this provider since there's much better options available to bettors at nearly every major betting website. This one is a joke. This was my last bet placed on BETWAY and will share my experience every time possible.

My experience with Betway has been extremely disappointing. I've spent a significant amount of time playing the slots and found that they rarely seem to pay out anything meaningful. The games feel incredibly one-sided, and it often seems impossible to make any progress before your balance disappears.
While I understand that slots are based on chance and the house always has an edge, the overall experience left me feeling like there was very little opportunity to win. Combined with the lack of excitement from the payouts, it felt more frustrating than entertaining.
Based on my experience, I won't be using Betway again and would not recommend it to anyone looking for an enjoyable online casino experience. Account closed!!

I deposited 80$ via ETH and I can see the money go through on the blockchain but the money is not getting to my account on Betaway. Most horrible experience trying to get them to answer, still now waiting to get an answer. horrible horrible horrible.

Thier prize wheel promotion is made specifically for its random stops of prizes, which for the first year it was good... Except now for the past year and a half, EVERYDAY I land on the free spin on the one cent game hockey night fever...I've brought this to thier attention three times so far with no change, chances of this being a coincidence for over 365 days in a row and counting when it's made to land on its provided varieties tells me they are capable of manipulating gameplay outcomes, unashamed to manipulate gameplays, and thus far operate without fairness or equal opportunity for all their players. The prize wheel was random for a whole year,the statistical chances of the wheel landing on the same prize everyday for over a year should be impossible...oh well not my business on the line making these choices...

I placed a bet today on a player (Julian Quiñones for Mexico) to score, and the player did in fact score the first goal of the match. The goal was even recognized and settled correctly in another bet I placed, yet this particular wager was voided.
I would like a clear explanation as to why this bet was voided, as the player participated in the match and scored. Based on the terms of the wager, this appears to be a winning bet and should be settled accordingly.
I have noticed similar issues on previous occasions, and I am becoming increasingly concerned about the consistency of how these bets are being settled. The current settlement reduced my payout significantly, from what should have been a winning return to only a partial refund.

Lucky enough to withdraw all money

This bookie is stinky. I wonder their employee are 99% investigation team, only less than 1% are customer services, sales & marketing etc.

I used welcome bonus to bet, Like after winning a high odds ACCA, I got email that they review my account and inform me no longer eligible for FB, I was so shocked and withdraw my money as I considered this is unusual. After 2 weeks later I got another email I was not allowed to place any bet. I wonder they expect customer 100% lose to them.

Bad site zero payouts iv had enough I'm going else were

You wont win at betway but they will 100% rip.you off

Made a withdrawal 2 days ago, keep being advised 24 hours hours for each withdrawal step to complete but it’s been stuck at stage 1 since Monday. And keep being told the same timeframe over and over again even though that has come and gone!

I got a message from my Betway account manager David saying that on May15th there was a $275.00 reverse charge on my credit card and when I looked at my statement there was NO charge for $275.00 on Betway all throughout the month of May now they are saying that I owe them $275.00 and any winnings will be confiscated what freaking BS complete liars and thieves DO NOT TRUST THIS ONLINE CASINO SITE WHATSOEVER