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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, consistently describing it as effective and excellent for providing warmth and comfort. Many appreciate the quality of the product itself and the accompanying underlay, noting its ability to make living spaces more pleasant and even insulate floors. The user experience is also frequently praised, with people finding the product easy to set up and use. However, some people mentioned that the product takes time to warm up and feel the room temperature rise, so instant heat should not be expected. A few reviewers also found the process of cutting a hole in the underlay for the cable to be a bit of a hassle.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its effectiveness in providing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the product as excellent, effective,... See more

User experience

People report positive experiences with the product's user experience. Customers found it easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and quick delivery. Works well in our static caravan and makes the living area a more pleasant place to be on cold nights. Not sure if it will make much difference to heating bil... See more

Company replied

Rated 5 out of 5 stars

Absolutely awesome product. Does exactly what it says it does! Also worth getting the underlay which is high quality in itself too. William is great and I highly recommend getting in touch with him if... See more

Company replied

Rated 5 out of 5 stars

Genuinely fantastic product and my cat absolutely loves it. Got the rugbuddy under rug thing and the non slip insulating layer. It's cheap to run and warms up the room beautifully. Only thing not so i... See more

Company replied

Rated 5 out of 5 stars

Arrived quicker than expected and was relatively easy to set up. Bit of faffing cutting a hole in the underlay for the cable but other than that it was easy. Amazingly effective at heating the room bu... See more

Company replied


Company details

  1. Heating Equipment Supplier
  2. Furniture Store
  3. Boiler and Heating Service
  4. Rug Store

Written by the company

A RugBuddy is like an electric blanket, designed to be placed under a rug to bring warmth exactly where you need it – under your feet. We are sole suppliers of RugBuddy under-rug heaters and FootBuddy heated foot mats. The products are CE Marked and comply with all relevant safety standards. The company has a high trust rating and was established in 2013 in the UK & EU. We operate a no-quibble 30 Days returns policy for your peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely awesome product and great business owner.

Absolutely awesome product. Does exactly what it says it does! Also worth getting the underlay which is high quality in itself too. William is great and I highly recommend getting in touch with him if you have any questions. I've put my RugBuddy on a WiFi enabled timer plug so I can have the living room rug nice and toasty for when I start work every morning. Makes my narrowboat even more cosy :)

October 15, 2025
RugBuddy logo

Reply from RugBuddy

Thanks Chris, that's great to hear. A timer plug is a useful accessory, isn't it?

Rated 5 out of 5 stars

Rug Buddy

Clean, reliable and effective gentle heat

October 11, 2025
RugBuddy logo

Reply from RugBuddy

A perfect description of what RugBuddy does. Many thanks.

Rated 5 out of 5 stars

Footbuddy ideal to move from room to room as needed

I decided to try a Footbuddy as I was sceptical about the concept, but fed up with our cold, old living room. in the NE of England. It has been ideal purchase. . I have thyroid issues and get cold easily. My husband hates being too hot. I have the Footbuddy plugged in with a timer on my side of the sofa over a large rug. It gently warms my feet, no draughts now and if I get too warm I simply move it away. I have central heating, but have not used the gas fire as supplementary heating in the room because the warmth from rug is enough in the late afternoon. Big plus is that It is very useful to move to other rooms when sewing in a room with an icy laminate floor or to a reading nook. This is exactly what I wanted and I can put it away in warmer months. I would like a less industrial grey or a neutral slip over cover, but am very happy with product so far. William has been very helpful and delighted that he isn’t AI.
A real human being selling his product.

November 19, 2025
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks Vanessa. I'm delighted the FootBuddy is proving useful and saving you from having the gas fire on. I'm also pleased you've recognised I'm not AI!

Rated 5 out of 5 stars

Fantastic Product

Fantastic company to deal with, and fantastic product. I have three layers on top of the vinyl flooring under my dining room table: first, a Super Velvet Wool & Rubber Crumb Carpet Underlay (from a separate supplier); second, the RugBuddy and third, a low-pile rug. Clearly a winning combination, as it's transformed the area into a warm, cosy and inviting space. The cats absolutely love it too.

October 20, 2025
Unprompted review
RugBuddy logo

Reply from RugBuddy

That's great to hear and I'm pleased you haven't skimped on the underlay. An insulating underlay always gives the best possible results, which is why we offer a choice on our website.

Rated 3 out of 5 stars

Not a lot of difference

The rug buddy didn't seem to make a lot of difference to the temperature. If I lay down on the rug I could feel the warmth but even with it switched on for several hours it didn't make me feel warmer in the room.
Be warmer were very good about accepting the rug buddy back and refunding.

September 9, 2025
RugBuddy logo

Reply from RugBuddy

I was disappointed the RugBuddy didn't work for your situation, but thank you for trying RugBuddy.

Rated 4 out of 5 stars

I am won over 👍

I must admit to being a bit sceptical about this product, but having had it for a few weeks now, I must admit to being won over and have no regrets. Don't switch this on and expect instant heat, it does take some time to warm up and feel the room temperature start to rise. At last my feet are nice and warm, it's such a wonderful feeling as I do suffer from poor circulation in my feet and as we can all testify, if you have cold feet, the rest of your body feels cold. The only reason the product doesn't get 5 stars is the price. It is a very expensive product so I'm hoping I get many years benefit from it to justify the expense.

November 3, 2025
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks Steve. The RugBuddy is designed with high quality materials to ensure a long life. There is a 2 year manufacturer's guarantee and I'm always here to help. (BeWarmer Limited introduced RugBuddy to the market in 2013)

Rated 5 out of 5 stars

Highly recommend!

Easy transaction, quick delivery, packaged well.
Utterly brilliant product. So pleased with my purchase and so's the cat!

August 19, 2025
RugBuddy logo

Reply from RugBuddy

Thanks Jo, that's great!

Rated 5 out of 5 stars

Cat loves it

Genuinely fantastic product and my cat absolutely loves it. Got the rugbuddy under rug thing and the non slip insulating layer. It's cheap to run and warms up the room beautifully. Only thing not so ideal was the shipping, very little communication and it just showed up one day. But product itself is awesome!

August 21, 2025
Unprompted review
RugBuddy logo

Reply from RugBuddy

Glad you and your cat are enjoying the warmth. You can always trust pets to find the best place for a nap! Thanks for writing the review.

Rated 5 out of 5 stars

A clever solution to cold floors

Great customer service. The product seems great! We had a very cold floor under our dining table and the mat has really warmed it up. Like a little patch of underfloor heating! Just the job. Tempted to get a second for winter under our living room rug.

July 6, 2025
Unprompted review
RugBuddy logo

Reply from RugBuddy

That's great! Thanks for letting us know - much appreciated.

Rated 5 out of 5 stars

Happy to recommend FootBuddy to anyone else who suffers from cold feet while working in their home office!

I've been enjoying the foot buddy for about a month now and I must say it's made a massive difference in how comfortably I can work at home. My feet get cold easily, and if my feet are cold, I am cold. Now, I turn on my FootBuddy under my desk when I get up in the morning, and by the time I'm done with breakfast and coffee, it's nice and warm! I've also discovered on chillier days that if I take my slippers off but leave them on the FootBuddy, I can take the warmth with me when I get up from my desk. Soooo nice!

I'd tried purchasing a heated mat in the past from Amazon, but it turns out that cheap is cheap, and the thing didn't even last 30 minutes before sparking. Returned it and got my money back, and gave up on having warm feet for awhile. Months later I got tired of having painfully cold feet most of the time, so I decided to do a little extra research. That's how I found FootBuddy - due to a Google search for UK locally-made electric foot warmers.

While I was happy to find a UK company that makes heated floor mats, I was a little concerned about the cost. Was it really going to be worth it to have warm feet again? I did some additional research and could find nothing but good things said about RugBuddy, so decided that the cost was worth it if it meant having a reliable way to keep my feet warm that also supported local commerce.

I am not at all disappointed in my decision. Happy to recommend FootBuddy to anyone else who suffers from cold feet while working in their home office!

May 15, 2025
Unprompted review
RugBuddy logo

Reply from RugBuddy

Hello Jackie, Thank you so much for writing about your experiences and I'm delighted the FootBuddy is keeping you comfortable. Warmest regards, William.

Rated 5 out of 5 stars

Rug Buddy equals toasty feet

I was sceptical, especially at the cost, but thought its winter, I have tried everything I can but my feet and legs were still numb with the cold as the hot air pushes the cold down, and with no under floor heating, my toes were telling me enough was enough.

So I took a risk and now the feet are warmer than the body, on occasions too warm, so I turn it off and used the residual heat in the rug. This is my only gripe, I would love it to have a high medium low setting, but it’s not a deal breaker.

February 20, 2025
RugBuddy logo

Reply from RugBuddy

Thanks for writing back, Paul, and I'm pleased the RugBuddy has solved the problem. We're unlikely to add additional controls as you can plug RugBuddy into a timer or smart plug, or even a thermostat controlled plug, to get the control you want.

Rated 5 out of 5 stars

Does the job!

What a fabulous product. Made our kitchen so much more cozy. We have a very cold, tiled floor. So we purchased the mat and thermal underlay and a big rug put them all together and magic, the room is transformed. You can really tell when it is switched on, heats up quickly as well, really pleased.

January 13, 2025
Rated 5 out of 5 stars

Works exactly as promised

Bought a Footbuddy in January because my home office is chilly and no amount of layers would keep my feet warm. The Footbuddy has made a big difference - doing exactly as promised. Gentle warmth that keeps me comfy and almost no impact on my bill.
UPS had an issue delivering but William made sure that was resolved as quickly as possible.

February 13, 2025
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks so much for the review. I'm here to help all of my customers should the need arise.

Rated 5 out of 5 stars

Invisible and efective. Excellent product

After a year of enjoying my first rugbuddy I've recently purchased a second one. Last Christmas we all opened presents on the rug and everyone was amazed at the warmth they could feel.
I haven't turned on the heating so far this winter, I just have my 2 Rugbuddy and a dehumidifier in a 65sq m. space.
It's a ground floor flat and the floors are usually pretty cold, but with these underrugs you can comfortably walk barefoot. Ideal also for yoga practice or any other floor activity. You feel it the most when you are laying on it or touching it directly but it also takes away the chill in the air making the whole atmosphere very pleasant.
The under rug is well made, it feels sturdy and you can place chairs or tables on top. It's completely silent. It would be great if it had a timer incorporated, something like the ones electric blankets have, so it would automatically switch off after 4, 6, 8...hours or so.
I would definitely recommend this product!
The company is fantastic! William is extremely professional, honest and caring. He resplied promptly to all my emails and answered any doubts.
Excellent purchase and excellent experience.

December 21, 2024
Rated 5 out of 5 stars

BeWarmwer solutions are amazing and have transformed my garden office into an all year around room!

I have an aircon unit in my garden office that blows heat but I wasn't able to work in the office for 4 to 5 months of the year as it was too cold due to the cold seeping through the floor and my feet and legs were freezing cold. This has all changed now with the addition of my rugbuddy (and also with the thermal underlay that I had installed under the thin carpet) and I'm now able to use the room all year around and my feet are toasty. The beauty is that the rugbuddy can be used not only under the desk but also under my chair.

October 23, 2024

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