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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, consistently describing it as effective and excellent for providing warmth and comfort. Many appreciate the quality of the product itself and the accompanying underlay, noting its ability to make living spaces more pleasant and even insulate floors. The user experience is also frequently praised, with people finding the product easy to set up and use. However, some people mentioned that the product takes time to warm up and feel the room temperature rise, so instant heat should not be expected. A few reviewers also found the process of cutting a hole in the underlay for the cable to be a bit of a hassle.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its effectiveness in providing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the product as excellent, effective,... See more

User experience

People report positive experiences with the product's user experience. Customers found it easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good customer service and quick delivery. Works well in our static caravan and makes the living area a more pleasant place to be on cold nights. Not sure if it will make much difference to heating bil... See more

Company replied

Rated 5 out of 5 stars

Absolutely awesome product. Does exactly what it says it does! Also worth getting the underlay which is high quality in itself too. William is great and I highly recommend getting in touch with him if... See more

Company replied

Rated 5 out of 5 stars

Genuinely fantastic product and my cat absolutely loves it. Got the rugbuddy under rug thing and the non slip insulating layer. It's cheap to run and warms up the room beautifully. Only thing not so i... See more

Company replied

Rated 5 out of 5 stars

Arrived quicker than expected and was relatively easy to set up. Bit of faffing cutting a hole in the underlay for the cable but other than that it was easy. Amazingly effective at heating the room bu... See more

Company replied


Company details

  1. Heating Equipment Supplier
  2. Furniture Store
  3. Boiler and Heating Service
  4. Rug Store

Written by the company

A RugBuddy is like an electric blanket, designed to be placed under a rug to bring warmth exactly where you need it – under your feet. We are sole suppliers of RugBuddy under-rug heaters and FootBuddy heated foot mats. The products are CE Marked and comply with all relevant safety standards. The company has a high trust rating and was established in 2013 in the UK & EU. We operate a no-quibble 30 Days returns policy for your peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

5-star
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3-star
2-star
1-star

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Rated 5 out of 5 stars

Toasty toes

Happy with product. Delivery fine. Overall positive experience.
Got a rug buddy for our front room which gets chilly. It has taken the edge off and makes the room nice and cozy now. I added a smart plug so I can set it on a timer. Fantastic.

November 17, 2024
Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. Installation easy and after several weeks has proved a great boon!

November 7, 2024
RugBuddy logo

Reply from RugBuddy

Thank you for the feedback. We strive to make it as easy as possible.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, and my foot buddy arrived very quickly. Very pleased with this product.

October 22, 2024
RugBuddy logo

Reply from RugBuddy

That's great to hear. Thanks for taking the trouble to write the review.

Rated 5 out of 5 stars

I stay in a ground floor flat with…

I stay in a ground floor flat with floor to ceiling windows. Ridiculously cold at floor level in winter despite turning central heating up. I bought a rug buddy and placed under rug beside the settee. This has made a massive difference - no more cold feet

October 8, 2024
RugBuddy logo

Reply from RugBuddy

I'm pleased the RugBuddy is doing its job for you. Works well, doesn't it?! Many thanks for writing.

Rated 5 out of 5 stars

What a difference

Can't believe what a difference it makes in my home office

October 3, 2024
RugBuddy logo

Reply from RugBuddy

That's great! Thanks for letting me know.

Rated 5 out of 5 stars

Fantastic for long periods stuck at a desk

My FootWarmer is fantastic. That extra warm glow under your feet, when you're stuck in front of a computer for too long -- wonderful. I also thought the company was very attentive, contacting me to double-check a typo I had made in the shipping address.

November 4, 2024
Unprompted review
RugBuddy logo

Reply from RugBuddy

Always happy to help, Damon. Pleased the FootBuddy is working well for you.

Rated 5 out of 5 stars

No more cold yoga 😁

I have a cold excercise garden room, no matter how much I heated the room prior to my yoga - the floor was always cold. Shivasna was cold, unrelaxing and not to be lingered over. Not any more! With a rugbuddy, the UNDERLAY, a thin rug on top and my yoga mat - it is absolute bliss. Best purchase of 2024. BIG THANKYOU 🙏🏻🙏🏻🙏🏻

September 30, 2024
RugBuddy logo

Reply from RugBuddy

That's great! You don't want to be cold when practising Yoga. Wishing you well.

Rated 5 out of 5 stars

Brilliant and economical heat source

We have been using Rug buddies for years. They provide such a delightful heat, just where you need it. We decided to get two new Rug buddies as our daughter was using our original ones. They are better than ever. Can’t recommend them highly enough

November 12, 2024
Unprompted review
RugBuddy logo

Reply from RugBuddy

Really appreciate the repeat business. Many thanks.

Rated 5 out of 5 stars

Easy to install

Easy to install - toasty mornings!
We’re really happy with the power of the rug buddy which we can feel after just two mins. The underlay was a big help.

October 21, 2024
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks Dan. Good to hear the new 'Thermal Insulating Wool-Rich Rug Underlay for Cold Floors' has given you the result you wanted.

Rated 5 out of 5 stars

Rug buddy

Just bought the largest rug buddy for our conservatory and it definitely feels lovely and warm under your feet & now the nights are cooling down we can feel the difference it makes to the air temperature in general so it’s a great addition to a usually cold room that’s hard to heat this time of year :)

October 31, 2024
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks so much for the review. Sounds like the perfect set-up.

Rated 5 out of 5 stars

Early days but so far on the colder…

Early days but so far on the colder nights we've had so far this autumn the rug buddy is proving a winner, especially for our cat!

October 29, 2024
Unprompted review
RugBuddy logo

Reply from RugBuddy

Ah well. You can trust a cat to find the cosiest spot! Thanks for writing.

Rated 5 out of 5 stars

Great products

I already have a RugBuddy which is excellent for the main lounge as I suffer from very cold feet. I bought a FootBuddy for where I do my admin and, once again, it does the job admirably. Love these products!

July 22, 2024
RugBuddy logo

Reply from RugBuddy

Thanks for the lovely review. So pleased the new FootBuddy is working for you. It's that time of year, isn't it?!

Rated 1 out of 5 stars

I purchased a large rug buddy (paid…

I purchased a large rug buddy (paid full price no offers) the rug buddy never heated properly, I contacted the owners who advised me to purchase another type of underlay which I did, this had no affect there is no heat I can feel, without the carpet and it’s bare it’s still not warm. I’ve never been offered a replacement or anything. Shocking product and service

February 1, 2024
Unprompted review
RugBuddy logo

Reply from RugBuddy

I am truly sorry you didn't get the performance you wanted from your RugBuddy. After I sent you the troubleshooting guide, you described the RugBuddy as 'warm'. As the RugBuddy was on a ceramic floor, I recommended trying a more insulating underlay which can normally be expected to improve performance. I regret this hasn't happened in your case. Since then, I understand you have passed the RugBuddy on to a friend. A refund is not usual in such circumstances. Should you wish to return the RugBuddy, please get in touch with me by email.

Rated 5 out of 5 stars

Great product from a great company

My Rugbuddy meets all expectations - a high quality product. It was delivered quickly by BeWarmer, and the owner of BeWarmer, William, genuinely cares about his customers experiences.

February 22, 2024
RugBuddy logo

Reply from RugBuddy

Thank you for the kind words.

Rated 5 out of 5 stars

Definitely a good choice!

Definitely a good choice! It's perfect under my rug and light yoga mat for practicing yoga, especially on cold mornings. A lovely gentle heat, delighted I bought one.

February 28, 2024
Unprompted review

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