Bewley Homes Reviews 

313
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers had a great experience with this company. Customers frequently commend the staff, especially the sales and aftercare teams, for being exceptionally helpful, knowledgeable, and friendly, making the home-buying process smooth and stress-free. Many people appreciated the personal attention and support provided. Locations are often praised for being peaceful and well-designed, with some homes noted for their beautiful construction and quality finishes. However, some customers also noted issues with construction quality, citing poorly built homes and shoddy workmanship, alongside unresolved snagging. A small portion of people experienced dissatisfaction with customer service, mentioning poor communication, ignored inquiries, and slow problem resolution after the sale.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, particularly praising the sales team for being helpful,... See more

Location

People report positive experiences with location, with many expressing satisfaction with developments like... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers expressing disappointment... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive experiences with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our experience with Bewley has been great and mostly due to the wonderful Aly in the Monarchs Grove sales team. His level of knowledge and attention to detail has been impressive, giving us reassuran... See more

Company replied

Rated 4 out of 5 stars

Bewley made the whole process of buying a new home very easy, from the initial viewing through to actually moving in. The personal attention their team afforded throughout the process was very much ap... See more

Company replied

Rated 5 out of 5 stars

My Daughter, Son in Law and Granddaughter have recently moved into their stunning new home on the Kings Water Development at Ashton Keynes. Their whole experience has been excellent to date. They... See more

Company replied

Rated 5 out of 5 stars

The whole process has been smooth from first viewing to fixing of small snags after completion. Would highly recommend. We were nervous about buying a new build due to horror stories you hear but we h... See more

Company replied


Company details

  1. Home Builder

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Welcome to Bewley Homes  


Contact info

4.1

Great

TrustScore 4 out of 5

313 reviews

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4.1

All reviews

(313)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

After visiting a number of new…

After visiting a number of new developments we stopped at Bewley site.
The quality of building, generous room sizes, high ceilings and outstanding customer service helped us to choose the house of our dreams. After we moved in we found just a very minor snagging issues which were resolved within hours
Everything works like a well oiled machine. A month and a half in we just falling more in love with the area, our warm spacious house and fresh air. We would recommend Bewley to every new house buyer.

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful house & amazing customer support!

Moving home is stressful! But the Bewley team did everything they could to get us into our forever home. The whole team treated the journey in such a personal way. You can tell they all care, they're building homes and not just houses. And on that...couldn't be happier with our beautifully finished home! We all love it and feel so fortunate to call it our own. Thanks Bewley for all the support you gave us to get here! 10 out of 10 would definitely recommend!! 😁

September 16, 2022
Unprompted review
Rated 1 out of 5 stars

Steer well clear

We moved in to Elizabeth Park in Hersham 2.5 years ago. Ever since they took our money the post-purchase customer service has been atrocious. We have neighbours who have had snagging lists that still haven’t been completed, roof leaks and to top it off they left the development months ago and haven’t finished it. The roads have not had they top layer added. There are broken curb stones where their site vehicles trashed them and no contact from them at all despite asking for updates numerous times. The estate is a mess. DO NOT BUY A BEWLEY HOME. You will regret it. All they want is your money and then you won’t hear from them.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

So happy to be in our own home

We are really pleased to have finally got into our new home. We have had snags which is to be expected but they are being dealt with and we do feel confident that if anything else arises then we will be looked after.
We had fantastic service from the sales team in Faringdon so we cannot fault them. I’ve read reviews about poor standards in showhomes but actually that’s one of the things to convince us to go with Bewley the showhomes in Faringdon are immaculate, we did visit other house builders and couldn’t say the same for them all.

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Best new builder

We had been looking at loads of new builds around our area all different builders and then we came across Bewley homes. Wow, from the moment we stepped into the sales office we were treated brilliantly, no pressure. The show home was stunning and very impressive. Surprisingly to us we could also get the same finish as standard. All other builders were just add ons and seemed to cut corners.
So we reserved our plot and the fantastic service continued all the way to finally having our keys in our hands. Nothing was to much trouble for the team who went above and beyond to help get us our stunning home. We couldn't be happier. Customer service is also fantastic. You won't be disappointed if you buy through bewley. Debbie, Danielle and Steve come highly recommended to guide you through the process.

September 26, 2022
Unprompted review
Rated 4 out of 5 stars

Overall fantastic

Overall fantastic though intense pressure by Bewley directors to complete to meet their sales targets plus poor after sales rectification of snagging. Otherwise an amazing development with well spaced attractive, individual homes with open views.

September 28, 2022
Unprompted review
Rated 5 out of 5 stars

Big thanks to Leah Blair in the sales…

Big thanks to Leah Blair in the sales office from Ash Lodge Park, in Ash! From day one of our interaction, she made things 100 times easier for me! Her excellent communication skills, attention to detail and awesome customer service made the whole house building process from being a stressful know one to a seamlessly easy process! She always kept me informed with the progress of the house and guided me to the next steps.

Thanks everyone, would definitely recommend Bewley Homes.
5 ⭐️⭐️⭐️⭐️⭐️stars from start to finish!

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Superb sales team

Working with Lynne and Jo at Victory Fields, Tongham. So helpful, responsive and great updates. We are on a waiting list and hope we are able to reserve. The quality of the location and team make Bewley our first choice.

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

A huge thank you to lynn and Mark

A huge thank you to lynn, Mark and rest of team at the Ash lodge Park for making our home buying experience hassle free and excellent.

Lynn and Mark were really helpful and friendly, making the purchase and home choices an enjoyable and memorable experience.

The area is beautiful and have many beautiful walks. Quality of house is excellent. We moved here last year September

Thanks everyone, we would definitely recommend Bewley Homes

Raja Anwar

July 17, 2022
Unprompted review
Rated 4 out of 5 stars

Clockbarn Gardens

This development, although complete yet not fully occupied continues to impress, as was evident through Send village’s first Open Gardens event this weekend.
Where there had been opposition from local residents to the initial proposal of Clockbarn Way, having the opportunity to visit one of the gardens, brought forth such comments as ‘we didn’t even know it was here’ showing it to be unobtrusive and blending with the rest of the village. ‘Isn’t it lovely’ was frequently heard & ‘how well designed’ another comment.
An award is certainly due to whoever at Bewley initiated and planned the layout emphasising God’s design that family and community are the best way to live and creating themselves a design that naturally lends itself to this way of life.
All the residents have come to appreciate the sense of community growing here through several events as they have moved in, proving when we live and work according to God’s mandates we flourish, even in life’s stressful situations.
There is still one house for sale, come and join us.

June 19, 2022
Unprompted review
Rated 4 out of 5 stars

Our First New Build Purchase

Some of our experience with Bewley was good, some not quite so much. The on site staff were great, nothing was too much trouble, we were always met with a smile, they did all they could to make sure our purchase went as smoothly as it could within the limits of there authority. We were some of the last to move onto the development and most of the contractors and site workers were packing up and getting ready to move onto the next development. This meant that some of the snagging issues we had were dealt with quickly but others are still ongoing.
The house was in an area we wanted to live and at a price we were prepared to pay but it was virtually the last one to be released so we had to take what was available. It seems to us that the planning for the property was a bit of an after thought and there are some issues that should have been sorted while it was still lines on paper. For example parking and boundary lines.
Having said that, we are happy with the house, the finish, the standard of fixtures and fittings and the general location and look of the development.
There has been much follow up from Bewley Customer Services since we moved in, they are trying their best to resolve our outstanding issues but the issue is more with the contractors not coming back to do the repairs.
This was our first new build purchase but we wouldn’t have a problem buying another Bewley home or recommending anyone else to buy one.

June 9, 2022
Unprompted review
Rated 1 out of 5 stars

Truly Awful- cannot be trusted

Truly Awful- cannot be trusted

Purchased a home off plan, the home in question on all marketing and legal documents showed the location of the play park near to but with the house not overlooking the park. 6 months after completing and being issued the keys, Bewley have now moved the location of the play park! Despite numerous emails nothing is being done to rectify the situation- bearing mind the the site is not yet finished and workers are on-site daily they are refusing to move the park!, I was asked to trust the plan that bewley provided- I even had to sign the plan on purchasing and now with all that they can apparently move the playpark to a completely different location! There is also no planning permission for this new park location. A fact which has been reported to the council as breach of planning.

I was NOT SOLD a house overlooking a child’s play park NOR I AGREE TO PURCHASE a house overlooking a play park.

Then after taking my money apparently bewley can change the whole development layout even after asking me to sign the plan used to advertise my plot! How is this fair???

I never would have purchased my home if it were advertised as overlooking a play park and now cannot enjoy the use of my garden or even have the doors to my living room open in the summer months!

Absolutely abysmal

May 26, 2022
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

Thank you for providing your feedback and letting us know about this issue. Please contact us personally via the email customerservice@bewley.co.uk, and we will be happy to discuss this further with you at your earliest convenience.

Rated 5 out of 5 stars

Amazing!!!

Steve, Danielle and Debbie at Bellmount View, Bewley Homes were AMAZING! So supportive and helpful through the process - even when it got tough. We love our new house!!! Thank you!!!

May 14, 2022
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

That’s a fantastic review – much appreciated! Thank you for taking the time.

Rated 5 out of 5 stars

Bewley Homes Bellmount View

My partner and I cannot begin to say how happy we have been with our experience buying a Bewley home.
From the generous sized rooms to the amazing sales team Steve, Danielle, and Debbie.Their excellent customer service made the whole buying and moving in process run smoothly.
Bewley have developed/created a lovely street layout of high quality designed houses.
Neil the site manager also has been fantastic.Nothing to much trouble.
Thank you Bewley, five stars from start to finish.

May 1, 2022
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

Thank you so much for the 5 Star review of your experience with Bewley Homes, and your kind comments regarding Steve, Danielle, and Debbie. We will pass those on and wish you great happiness in your new Bewley home.

Rated 5 out of 5 stars

Marlborough Gardens First Home

What attracted us to this development and builder, was the quality of the show home, the floor plan with it's generous sized rooms, and the exterior with the brick and architectural details. This made Bewley stand out compared to other housing developments in the area. David and Debbie, the Bewley sales team at Marlborough Gardens, were wonderful during the whole house buying process for us. They were able to work within our budget and Help to Buy to get us our first home. We experienced some delays with the build, due to Covid, material and labor shortages, but the sales team kept us informed and updated us on the progress. We were also able to visit the plot multiple times throughout the build to see our new home develop. Once we moved in Bewley where quick to fix most of the snags, there were only a few things that took some time to rectify. We had our own contractors install the first floor flooring and bathroom mirrors, and both remarked how straight the walls were and the quality they don't often see in new builds. We're looking forward to many years of happy living in our home.

April 25, 2022
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

That’s a fantastic review – much appreciated! Thank you for taking the time.

Rated 5 out of 5 stars

So pleased with my new Bewley Home

Buying our new home from Bewley has been a great experience and we love living in our beautiful new home. From choosing our home to moving in was an easy experience with Jemma from the sales and marketing suit. We love living here even though the building is on going but all the builders and staff are amazing always keeping us informed and letting us know of what’s happening next. The build of our house is also really well done and good quality. We would recommend to everyone. Not only the home but the place too.

April 4, 2022
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

That’s a fantastic review – much appreciated! Thank you for taking the time.

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