I was seeing a message saying I could not make a dental claim. The first advisor I spoke with suggested trying again, which I did & still the same. I rang again & spoke with Manreece Grewal who was ve... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had several email attempts to contact BHSF to help me register and start processing my claim. Eventually I got a reply from Neil Ryder a Helpdesk Assistant. He couldn't have been more hel... See more
Company replied
I had trouble doing my claim online so called helpdesk. Spoke to a professional, polite advisor Neil Ryder. He explained exactly what the issue was. Neil advised due to an update on my policy I had... See more
Company replied
Having just retired from NHS after 32 years service was unsure my cover with Bhsf would continue . However I was made aware of their corporate retirement plan . I rang and spoke with Neil who quickly... See more
Company replied
Company details
Written by the company
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Written by the company
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contact info
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, United Kingdom
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4.8
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BHSF
Hi David,
Thank you very much for your amazing 5* review, and we hope to be of such service for many years to come.
BHSF
Website worked simply and first time
March 27, 2026
Reply from BHSF
Hi Mike,
Thank you very much for leaving such a lovely review, and we'll always be here to help if any issues/ uncertainty arises!
BHSF
Reply from BHSF
Hi customer,
Thank you very much for your great review, and if you can ever think of anything we can do to make life even easier, please let us know and we'll see what we can do!
BHSF
Did what it states
March 27, 2026
Reply from BHSF
Hi Mr Harris,
Thank you very much for your kind 5* review, and we'll always be here to help if needed.
BHSF
Reply from BHSF
Hi customer,
Thank you very much for your amazing 5* review, and we hope to be of such service again in future.
BHSF
A Lifetime of Cover
I’m now 82 and live is an Assisted Living Complex. It is good to know that I can get mist of my new glasses paid for and my Dental work covered. I have been a Member for 60 years. Solid performance from your Company.
March 27, 2026
Reply from BHSF
Hi Judy,
Thank you very much for taking the time to leave us such a lovely review. We do sincerely hope you're doing ok, but if you ever need anything from us, please do not hesitate to get in touch and we'll do what we can to help.
BHSF
My claim was handled very efficiently…
My claim was handled very efficiently and processed promptly within a few hours of submitting it by the Customer Service staff (Katie).
March 30, 2026
Unprompted review
Reply from BHSF
Hi Peter,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with the speed and efficiency of our Claims team. We'll be sure to pass along your kind words to Katie and her manager. We look forward to receiving your next claim.
BHSF
communication was very good
communication was very good responded to any queries immediately no waiting & very helpful
March 31, 2026
Unprompted review
Reply from BHSF
Hi Martin,
Thank you for your excellent 5* rating and review.
It's lovely to hear you're happy with the speed and efficiency of our service. We hope we can be of assistance again in the future.
BHSF
Had an issue with logging in
Had an issue with logging in. Neil from enquiries emailed me and the fix worked straight away
March 23, 2026
Unprompted review
Reply from BHSF
Hi Malachy,
Thank you for your wonderful 5* review.
We're so glad to hear our Helpdesk were able to assist with your issue swiftly. We'll be sure to pass along your kind words to Neil and his manager. We hope we can be of assistance in the future.
BHSF
Great service!
I was having problems submitting a claim and called the helpdesk. Neil Ryder couldn't have been more helpful. We tried to troubleshoot over the phone but needed IT Support. Neil made contact and the issue was resolved in less than a couple of hours. Fantastic customer service.
March 27, 2026
Unprompted review
Reply from BHSF
Hi Ali,
Thank you for your fantastic review and 5* rating.
It's lovely to hear you're happy with your recent experience with our Helpdesk team. We'll be sure to pass along your kind words to Neil and his manager. We hope to be of service again in the future.
BHSF
Outstanding service
Once again you have excelled yourselves with processing and paying my optical claim on the day it was submitted. Thank you for this excellent service.
March 26, 2026
Unprompted review
Reply from BHSF
Hi Mike,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your recent experience with us. If you ever need any assistance, or have any questions, please don't hesitate to get in touch.
BHSF
Pays quickly and effectively and if you…
Pays quickly and effectively and if you use certain things regularly definitely worth it ! Thank you :)
March 27, 2026
Unprompted review
Reply from BHSF
Hi Amy,
Thank you for your wonderful 5* review.
It's great to hear you're happy with the speed and efficiency of our service. We hope we can be of assistance in the future.
BHSF
I wouldn't advise to anyone this company to have a discount card/ blue card
I wouldn't advise to anyone this company to have a support from them. If you don't use this service at all,they are not paying your money back for all years that they have taken from your account every month.
Strongly advise not to use them, invest better in life insurance.
March 26, 2026
Unprompted review
Reply from BHSF
Hi Andzelika Kucinskaite,
Thank you for taking the time to leave us a review, and we’re very sorry to hear of your upset.
Like most insurances, our policies do not give a full refund in the event the cover isn’t used/ needed. Insurance policies usually exist to help cover an individual for a ‘just in case’ scenario (e.g. home insurance/ car insurance) and may never actually be used. Our Health Cash Plans (HCP), while a form of insurance, are different though, as they’ve been designed to be used frequently to help towards those everyday health related expenses (e.g. a dental check-up/ monthly contact lenses/ an appointment with a Chiropractor etc.). A Policyholder can claim on their HCP as much as they want, up to the maximum allowances for their plan & level of cover.
Unfortunately, if you’ve decided not to use a HCP, or had a life insurance plan and your Next Of Kin have not needed to claim, the premiums aren’t refundable. However, if you do have something you’d like to submit a claim for, please let us know and we’ll see what we can do to help.
BHSF
Excellent customer service
Query handled in a polite and very efficient way.
The help desk advisor Neil was very attentive and sorted out my issue immediately.
A job well done
March 26, 2026
Unprompted review
Reply from BHSF
Hi Linda,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Neil and his manager. We hope we can be of assistance again in the future.
BHSF
Great advice
I received very clear and helpful advice on the claim process from Marie Robinson. The claim process was easy dealt with promptly.
March 19, 2026
Unprompted review
Reply from BHSF
Hi Tom,
Thank you for your excellent 5* review.
It's lovely to hear you're happy with your recent experience with us. We'll pass along your kind words to Marie and her manager. If you do have any further queries, please don't hesitate to get in touch.
BHSF
Very simple easy to use system to claim…
Very simple easy to use system to claim on line
March 19, 2026
Unprompted review
Reply from BHSF
Hi Ian,
Thank you for your excellent 5* review.
It's great to hear you're happy with the simplicity of our Online Portal. If you ever need any guidance, or have any questions about your policy, please don't hesitate to get in touch.
BHSF
Excellent service
Excellent service, never had a problem with any claim. Fast and efficient, submitted on a Monday paid out 2 days later. Highly recommended.
March 16, 2026
Unprompted review
Reply from BHSF
Hi Fiona,
Thank you for taking the time to leave us such an amazing 5* review, and we hope to be of such service for many years to come.
BHSF
Marie Robinson
Your operative, Marie Robinson, was very pleasant to deal with, and gave clear and concise information so that I could rectify my mistake when making a recent claim.
March 17, 2026
Unprompted review
Reply from BHSF
Hi Diane,
Thank you for your amazing 5* review,
We're delighted to hear you're so happy with the level of service provided by our Helpdesk team. We'll be sure to pass along your kind words to Marie and her manager. We hope to be of assistance again in the future.
BHSF
Quick Response
Whenever I have a query , I send an email and always get an explained and satisfactory answer. Mostly I am communicating with Neil Ryder and he is prompt in responses. Please keep up the good work!
March 17, 2026
Unprompted review
Reply from BHSF
Hi Busmah,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll pass along your lovely feedback to Neil and his manager. We hope we can be of service again soon.
BHSF
I always receive excellent service from…
I always receive excellent service from BHSF. Enquiries are dealt with quickly along with any payments owing.
Thankyou to Neil for the speedy response to my email. Appreciated.
March 16, 2026
Unprompted review
Reply from BHSF
Hi Babs,
Thank you for your amazing 5* review.
It's lovely to hear you're happy with your recent experience with us. We'll be sure to pass along your kind words to Neil and his manager. We hope to be of assistance again in the future.
BHSF
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