Biasi UK Reviews 595

Hi on going issues with boiler.
Very poor customer service and lack of professionalism.
Not interested in getting problem resolved quickly.
Won't even speak to you.
Be careful....

3rd party technicians brilliant.

Change terms of the warranty after you take it out and charge £120 call out fees without actually doing anything.

They offer quality boilers at affordable cost with long term warranty... They offer a free training , gives a valuable amazing knowledge provided by nice welcoming staff (Nicky & Rav)... Wishing them all the best 🙏..

From the day it was installed, this boiler has never worked properly. I installed a Biasi Basica Cond model and it started having problems from day one.
Every single month parts were replaced in an attempt to make it work, but the issues never stopped.

Italian customer service was absolutely terrible. Even after contacting the parent company through a lawyer, they refused to replace the boiler. No real support, no responsibility taken.

In the end, I had to replace it at my own expense with a Bosch boiler — and since then, zero problems. That says everything.

I wasted around €1000 between the boiler and spare parts. One of the worst experiences I’ve ever had with a heating system. I will never recommend Biasi and will share this negative experience whenever possible.

I promised this review for the patience and help from Bobby.
A big massive shout out to bobby on technical helpline. Found him very knowledgeable and patient to fix an older biasi Riva he . He help me from start to finish to set up a new PCB I fitted. He made my day ,and my whining customer who was crying last night. Tbh always their technical guys top notch in getting the problem solved .
Thanks again Bobby your help is greatly appreciated
Thanks Dave Birmingham boiler repairs

I have installed Biasy 25 in 2021, as I been reassure that they got better and the warranty is good.
Guess what, the boiler start giving problems in 2024, called Biasy they come fixed the issue and said that I have to pay because it was not manufacture problem.
Avoid these boilers, they are cheap for a reason, and I will not count on their warranty either.
You have been advised.

Worst company, doesn't have a proper engineer to fix any problem

Very good thanks

You never truly appreciate a good boiler, like a Worcester Bosch until you live, or move into a house using a Biaisi. Ever lived somewhere, where you never think about the boiler? Probably wasn't a Biaisi. Don't buy a Biaisi. Terrible boiler. Works a bit, dies, requires repressurisation every few weeks and occasionally makes horrendous sounds like it'll blow and your house is going with it.

Had boiler fitted from engineer April 2025. Moved into property in September 2025. It was ok for a short time but kept bringing up fault codes and not working. I called Biasi in Walsall West Midlands ,and was advised the warranty hadn’t been registered by engineer. I sent the paperwork over myself and they advised they can only cover for 1 year instead of 5 years because it’s supposed to registered within 30 days. ( don’t know why that matters along and is fitted by qualified engineer and have paperwork) but I can live with that. I called today after few days of the initial call because we was out of Birmingham due to first cousin passing away with cancer within a week of being diagnosed . I rang Biasi and spoke to so called lady (NICKY ?) and she was very rude in her tone from the start . She starting asking me questions about technical side of the boiler which I haven’t a clue. I told her we have been away at relatives and funeral, to my shock in her rude tone said I don’t want to hear stories !!!! I was shocked and very angry and said that was a horrible thing to say to somebody who has just lost a loved one!!! I was trying to explain to her the reason I hadn’t been contact again is because wasn’t at home .
She then said that I have to call their engineer myself and might have to pay a call out charge for this .
I’m still in shock how this person is allowed to speak to customers and when I asked to speak to manger she told me she was the manager . I stating I was going to complain and could I have her name and she said NO
Biasi really need to look at hiring staff with a little common sense and humanity and customer skills. Since then I have spoke to various gas engineers and have been told that these latest Biasi models are the worst ever and have so much manufacturers faults etc and some engineers refuse to fit them !!!
Absolutely shocking service and product .

Boiler failed because of electrodes. My gaurantee was worthless as they said I needed to pay a call out charge and for the parts as they were no longer part of the gaurantee!

I recently ( my fault completely) made the mistake of wiring the existing controller to a new biasi rinnova adaptive boiler it ended up blowing the PCB
I purchased a new PCB and fitted it I followed the instructions that came with the new PCB and managed to Set it up unfortunately when I turned it back on it came up with a fault code I rang biasi technical department and I was put through immediately and put straight onto a technician who talked me through the whole process from start to finish I was on the phone for at least 15 minutes I can honestly say the technical department at biasi are extremely knowledgeable and are more than happy to help with any problems as for the new boiler range they are brilliant every thing is so accessible and easy to change well done biasi 👍

The boiler I had was just not very reliable or long lasting. Kept breaking every year and costing me lots of money in repairs.
The PCB board went twice in 3 years, the tank at the back broke. Every year something different broke.
So at the end I replaced it with another brand boiler with a 10 year warranty. You can guess which brand.

Plus 1 star goes to Biasi tech support staff who genuinely tried to help the boiler engineer every time it broke.

Had a good experience

Brilliant service from nicky and the team at biasi UK, nicky has always helped and supported my enquiries whenever needed, I cannot thank her enough for all the service she has provided for me. A+++++++.

It was easy to register guarantee and took just minutes

I am really happy for the service given by Biasi staff even out of hours . Specially thanks to Nicola for helping me out

Unfortunately this is not an message I wanted to send but see no other choice to avoid other customers receiving the misfortune of the service we've received, and hope you can use my experience to make improvements to the workplace.

My Father in law called on Tuesday the 11th of February to report a faulty boiler. However he was advised they would not send an engineer if the boiler was working sometimes but not others, and we would have to wait for it to break completely until somebody would help or we would be charged for the engineer coming out. I find this baffling. The boiler we bought is faulty and still under warranty and it is the companies job to fix it or provide a new one. Luckily my Father-in-law managed to get the error message to show and provide it for the necessary part to be ordered.

My Wife then called on Thursday the 13th of February at 4:30 to stress that we have a two year old child who is cold and cannot be left unattended, but the boiler is in the cellar and not accessible from the main house and so was often unable to manually turn the heating on for this reason while I was at work. She asked for this case to be expedited as an emergency for these reasons and was told the engineer would get back to her on Monday or Tuesday the following week to arrange the repair. She never received this call.

She called again the following Thursday the 20th and again stressed the importance of having a two year old who is freezing cold in a house with no heating in the middle of February and stressed that this was an emergency. She was told to expect a call from the repair man before 4pm and to call him if not as he would have the part required to fix it today, and was given his number. She never received this call.

At this point she was very upset and frustrated and I took over.

After speaking to the engineer myself, he told me he has not been sent the part required and we should not have been told to expect anything today from him for this reason and that he was angry about us having been told this lie. On top of this, the boiler then completely packed in and I was unable to get it working at all.

At this point it has been over 10 days since this issue had first been reported, and then classed as an emergency.

I was then told the part was lost in transit and a new one was sent after my call and would be arriving and fitted on Friday 21st of February. However the part failed to arrive again. Our engineer was kind enough to attend regardless and see what he could do to fix the issue, even on a temporary basis, however the heating is again not working this morning. He will call as soon as the part is delivered, but that is going to be on Monday at the earliest now, meaning our lack of heating and hot water while comforting a cold two year old will have been ongoing for two weeks.

I have some questions I would like answered:

Why was this simple job taken two weeks to fix when a part can be ordered and delivered overnight? (As stated in one of my calls)

Why had nobody checked up on the part after being in transit so long? It would have been detected as lost much earlier if so and my Wife made two phone calls where this could have been done where she stated this was an emergency. Whether that job would be for somebody on the customer service team or an engineer is not my problem, but does need to be addressed by the company to stop this happening in the future. Should there not be an automated system in place if human error persists?

Why have we been told this would be fixed on a certain date for it to not materialise? Numerous times!

I appreciate an apology but that does not undo what has been done nor help me, I would like to be reassured that no other two year old boy in your care will go to sleep cold for two weeks nor a Wife and struggling Mother to feel ignored and fobbed off.

This is the first time we've had to ask for customer service for Biasi and I feel this has been a completely unacceptable experience so far, we feel fobbed off and lied to, passed around and ignored and I need to know how you are going to make this right. I have had to go and spend over £60 on electric heaters to keep my son warm during the night, which is also making my electric bill extortionately expensive.

Until this matter is resolved to my satisfaction, I will continue to review this company poorly to warn off potential customers from an awful experience of upset as we have had to sooth a crying toddler to sleep who is clearly freezing cold for over two weeks.