Biasi UK Reviews 

Brilliant service from nicky and the team at biasi UK, nicky has always helped and supported my enquiries whenever needed, I cannot thank her enough for all the service she has provided for me. A+++++++.

It was easy to register guarantee and took just minutes

I am really happy for the service given by Biasi staff even out of hours . Specially thanks to Nicola for helping me out

Unfortunately this is not an message I wanted to send but see no other choice to avoid other customers receiving the misfortune of the service we've received, and hope you can use my experience to make improvements to the workplace.

My Father in law called on Tuesday the 11th of February to report a faulty boiler. However he was advised they would not send an engineer if the boiler was working sometimes but not others, and we would have to wait for it to break completely until somebody would help or we would be charged for the engineer coming out. I find this baffling. The boiler we bought is faulty and still under warranty and it is the companies job to fix it or provide a new one. Luckily my Father-in-law managed to get the error message to show and provide it for the necessary part to be ordered.

My Wife then called on Thursday the 13th of February at 4:30 to stress that we have a two year old child who is cold and cannot be left unattended, but the boiler is in the cellar and not accessible from the main house and so was often unable to manually turn the heating on for this reason while I was at work. She asked for this case to be expedited as an emergency for these reasons and was told the engineer would get back to her on Monday or Tuesday the following week to arrange the repair. She never received this call.

She called again the following Thursday the 20th and again stressed the importance of having a two year old who is freezing cold in a house with no heating in the middle of February and stressed that this was an emergency. She was told to expect a call from the repair man before 4pm and to call him if not as he would have the part required to fix it today, and was given his number. She never received this call.

At this point she was very upset and frustrated and I took over.

After speaking to the engineer myself, he told me he has not been sent the part required and we should not have been told to expect anything today from him for this reason and that he was angry about us having been told this lie. On top of this, the boiler then completely packed in and I was unable to get it working at all.

At this point it has been over 10 days since this issue had first been reported, and then classed as an emergency.

I was then told the part was lost in transit and a new one was sent after my call and would be arriving and fitted on Friday 21st of February. However the part failed to arrive again. Our engineer was kind enough to attend regardless and see what he could do to fix the issue, even on a temporary basis, however the heating is again not working this morning. He will call as soon as the part is delivered, but that is going to be on Monday at the earliest now, meaning our lack of heating and hot water while comforting a cold two year old will have been ongoing for two weeks.

I have some questions I would like answered:

Why was this simple job taken two weeks to fix when a part can be ordered and delivered overnight? (As stated in one of my calls)

Why had nobody checked up on the part after being in transit so long? It would have been detected as lost much earlier if so and my Wife made two phone calls where this could have been done where she stated this was an emergency. Whether that job would be for somebody on the customer service team or an engineer is not my problem, but does need to be addressed by the company to stop this happening in the future. Should there not be an automated system in place if human error persists?

Why have we been told this would be fixed on a certain date for it to not materialise? Numerous times!

I appreciate an apology but that does not undo what has been done nor help me, I would like to be reassured that no other two year old boy in your care will go to sleep cold for two weeks nor a Wife and struggling Mother to feel ignored and fobbed off.

This is the first time we've had to ask for customer service for Biasi and I feel this has been a completely unacceptable experience so far, we feel fobbed off and lied to, passed around and ignored and I need to know how you are going to make this right. I have had to go and spend over £60 on electric heaters to keep my son warm during the night, which is also making my electric bill extortionately expensive.

Until this matter is resolved to my satisfaction, I will continue to review this company poorly to warn off potential customers from an awful experience of upset as we have had to sooth a crying toddler to sleep who is clearly freezing cold for over two weeks.

Bought a radiator off Biasi 3 years ago which has developed a leak and now needs replacing. As Biasi no longer sell radiators they will not honour the warranty or even offer support to get resolved. Not the sort of customer service I would expect. Would 100% not recommend.

Helpful, friendly and professional today when I called with a query and dealt with issue quickly. Thank you 🙂

Service lady 100% helpful. Accounts guy not. Biasi link to register your product Jon existent. The friendly lady sorted this. Thanks.

The boiler heats the property quite well, it does not take long to warm the small bungalow. Alas there seems to be an excessive amount of noise when it is in operation, there is a tinney vibrating noise at times and what I can only presume a lot of noise coming from the pump, I say the pump because there can not be many other moving parts in a boiler.
The system has the correct amount of water in it and the pressure etc is fine.
As the boiler was only installed in November I am keeping everything crossed regarding it's reliability.

great service, happy with them

The manual and installation kit was missing so the fitter charged me extra for his own fitting

Avoid Biasi boilers & water heaters!!! 4 of my customers have had 7 year warranties with annual services carried out but Biasi refuse to cover repairs under warranty, saying water damage or other excuse and won't admit its manufacturing faults. The company get Derek to try and fob customers off with his bullshit! I have even proved primary heat exchanger is cracked yet still not willing to help. They state external damage and refuse to honour warranty. Company is a fraud.Companies House records speak for itself.

They use a sub contractor through Ravi Uppol (Company Director) by name of Satpal (Dan Heating) he attends properties and straight away starts pricing up for new boiler and says his son will install it. People are better off spending a little extra and go for a decent brand. I personally would never install their products again!

It’s very quick and easy to register the boiler also staff are very helpful

I took a chance buying a BIASI to replace my old boiler. But with a 7 year warranty i thought it was worth the risk. The gas safe installer is normally responsible to commission and register the boiler as a gas safe partner of BIASI. Sadly he did not register it and now tells me at that time no one at BIASI was answering his calls in order to register it. he tried to call them over many days but no luck in registering it. So he left it and did not inform me.

Now a year down the road BIASI are refusing to honour the 7 year warranty. My boiler is not broken, i thought i check due to the cold snap. The incompetent response from customer service is that it should have been registered within 30 days of installation. Well my response to that is that multiple attempts were made to register it, but the lack of telephone resources at BIASI hindered this from happening.

As far as i was aware it was registered until i spoke to my installer recently. But customer service tell me it was not.

regardless of registration within 30 days, i have a receipt proving i purchased the boiler 1 year ago, why do i have to register it to prove its age, for godness sake.

In law as long as you can produce a receipt that shows the exact date when an item is purchased, that is sufficient to validate a warranty. This applies to large appliances like Fridge, freezers, tv etc. But for this stupid company it does not apply.

I will in due course have the BIASI removed when it On the plus side it has worked well and has not been a problem, I don't want to be associated to a company that lacks morals and has no ethics.

you would think a country that makes Ferraris, Lamborghinis, Alfa Romeos and Fiats would have some pride in the products they build. But BIASI appears to be a company that perceives the customer to be a "bad actor" and is out to deceive them by contacting them for support. BIASI, please uphold good values, there are many boiler manufacturers in UK, not all customers are out to deceive you.

This review could have been a glowing 5 star. But the ethics of this company is appalling

Quickly got my warranty logged. Thankyou

Have Biasi Uk closed down?
They do not answer their phones or respond to emails.

Excellent service

We paid extra for a boiler with a 7 yr warranty. Despite having records to show servicing every year for the last for the last 4 years we don't have one for 2020 so they are refusing to honour the warranty. Buyers need to have written proof of every service. Derek on the technical desk put the phone down on me because he was too busy to discuss the situation! only way of contacting customer services is by email and they hadn't responded for 2 days so I tried to call.
The boiler has obviously been properly serviced, I wonder how many people are refused work under their warranties!

Very helpful company

Absolute garbage two bit company. Had my boiler serviced regular and all it does is break this is now he 14th time in 16months it has broken and are now refusing to look at it.Boiler is still under warranty. Trading standards will be informed.