Eleanor used to be my day-to-day contact at Bibby and then she was internally promoted but still kept us within her portfolio of clients - which I was happy about. Eleanor is always really friendly a... See more
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Review summary
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Joe and James they're absolutely brilliant,. They both worked under the pressure 👏 plus their action and ability to complete the task in time. Literally I am a very happy customer plus I highly recom... See more
Company replied
It is very difficult to write a review of my experience with Bibby without making it sound like I’m paid to be nice. My experience with Carolyn, Leah and Gero has been nothing but exceptional. They go... See more
Company replied
From start to finish Steve at Bibby was a pleasure to work with in getting this facility open. At first I needed some guidance on how the facility worked and he explained it all with full detail and c... See more
Company replied
Company details
Written by the company
Since 1982 we've helped small and medium sized businesses grow and thrive in domestic and international markets.
Our Service Promise
Written by the company
- The SME funder of choice
- We're the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,800 businesses. We don't just fund your business, we believe in it. This is why we give you a dedicated point of contact to ensure that we can help to maximise your business's potential. Call us on 0808 231 5049 to find out how we can help you.
Contact info
First Floor, Pembroke House, Banbury Business Park, Aynho Road, OX17 3NS, Banbury, United Kingdom
- 08082315049
- contactus@bibbyfinancialservices.com
- www.bibbyfinancialservices.com
4.7
Excellent
961 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
moving from lloyds to Bibby.
Customer service at Bibby is five star all round. Margaret, Debbie, Sarah and Caroline at Bibby have been so helpful, and nothing is too much trouble. We were forced to leave Lloyds on 28.11.25 as the invoice finance option was ended and we had to find an alternative through no fault of our own. This whole experience has been very traumatic, due to Lloyds being extremely unhelpful and still refusing to send over payments which have been paid by our customers pre takeover, saying that they have not been paid, (we have sent every proof of payment over again and again, but to no avail). Bibby have been a breath of fresh air, and have helped us continually. We are so happy that we are now with Bibby - Five star service all round.
November 2, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Geoff,
Thank you for sharing such heartfelt feedback. We’re really pleased to hear that Margaret, Debbie, Sarah and Caroline have been able to support you so closely, especially during what has clearly been a challenging transition.
We understand how difficult situations like this can be, and we’re glad our team could provide the clarity, care and consistency you needed. Your kind words mean a great deal, and we’re delighted that your experience with BFS has felt like a breath of fresh air.
Thank you again for the five‑star review, we’re truly grateful.
BFS Client Experience Team
Bibby Financial Services (Yorkshire)
Dylan, Linda, & Maria from Bibby's are an integral part of our team.
The service they offer is really great, they are always available in person on the phone to offer advice and support.
Their suport has helped our company to bloom and grow over a ten year period.
January 27, 2026
Unprompted review
Reply from Bibby Financial Services
Hi Ian,
Thank you for such a great review. We’re delighted to hear that Dylan, Linda and Maria have become such an important part of your team.
Their dedication to being available, supportive and hands‑on is exactly what we strive for, and it’s fantastic to know this has helped your business grow over the past ten years.
We truly appreciate your continued trust in us.
BFS Client Experience Team
Exceptional Service
It is very difficult to write a review of my experience with Bibby without making it sound like I’m paid to be nice. My experience with Carolyn, Leah and Gero has been nothing but exceptional. They go above and beyond, and they’re as focused on helping my business as I am on growing it. I couldn’t be more appreciative. I wouldn’t hesitate to recommend them for a second.
January 15, 2026
Unprompted review
Reply from Bibby Financial Services
Hi Mr Napier,
Thank you for sharing such a fantastic review.
We’re delighted to hear that Carolyn, Leah and Gero have delivered the exceptional support you described. Their commitment to going above and beyond is something we’re incredibly proud of, and it’s wonderful to know their focus has made such a positive impact on your business.
Your recommendation means a great deal to us. Thank you again for taking the time to share your experience.
BFS Client Experience Team
Bibby are a great service provider
Bibby are a great service provider, with every effort to help you through the process, very patient and eager to assist. from guys in credit control to my day to day contact Mark and Sarah , they offer exceptional service . Make what should be hard process very easy. Have assisted us grow our business and offer a sounding board ( which isnt part of their role ) when I need it. Thanks all at Bibby
October 1, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Claire,
Thank you for such a lovely review. We’re delighted to hear that you’ve had such positive support from our credit control team, as well as from Mark and Sarah. It’s great to know they’ve helped make the process feel straightforward and that their patience and willingness to assist has been valuable to you.
We’re especially pleased that our team has been able to support your business growth and be a helpful sounding board along the way. Your feedback means a great deal to all of us.
BFS Client Experience Team
We’ve had a great experience working…
We’ve had a great experience working with Bibby. The entire process has been smooth, efficient, and reliable. Aaron, Eleanor, and Dale have all been fantastic to work with—professional, responsive, and supportive of our business needs. They make everything easy and are always quick to help when questions come up.
November 4, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Abbie,
Thank you for sharing such fantastic feedback.
We’re delighted to hear that your experience with Bibby has been smooth and reliable throughout. Aaron, Eleanor and Dale will be pleased to know their professionalism and support made everything easy for you.
We really appreciate you taking the time to share your experience.
BFS Client Experience Team
A happy customer
Eleanor used to be my day-to-day contact at Bibby and then she was internally promoted but still kept us within her portfolio of clients - which I was happy about. Eleanor is always really friendly and helpful. She understands how our business works and how I like to work on the accounts side of things.
January 7, 2026
Unprompted review
Reply from Bibby Financial Services
Hi Emma,
Thank you for such a lovely review. We’re delighted to hear how much you value working with Eleanor.
It’s great that her understanding of your business and the way you like to manage your accounts has continued to make such a positive difference, even after her promotion.
We really appreciate you taking the time to share your experience.
BFS Client Experience Team
Professional - Efficient, Professional Service when it mattered most
I had an excellent experience with this financial services team. They worked extremely efficiently to ensure funds were released quickly, which was especially appreciated just before Christmas. The staff, led by Ruth Salus, made the whole process straightforward. I'd like to especially thank Ruth for understanding our business and working so hard for our behalf. Everyone was helpful, friendly and professional throughout. I couldn't fault the service and would highly recommend them.
December 22, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Debbie,
Thank you for sharing such a fantastic review. We’re so pleased to hear that Ruth and the team were able to support you efficiently, especially at such a crucial time.
It’s great to know the process felt straightforward and that our speed and professionalism made a real difference when it mattered most.
We truly appreciate your kind words and your recommendation.
BFS Client Experience Team
Highly responsive and supportive service
January 2, 2026
Unprompted review
Reply from Bibby Financial Services
Hi Phil,
Thank you for your feedback. We’re really pleased to hear that you’ve found our service to be highly responsive and supportive. Your comments are greatly appreciated and we will pass them onto your Relationship Team
BFS Client Experience Team
We have been working with Bibby for…
We have been working with Bibby for past 15 years and they have always been professional and assisted when the banks did not not want to help.
January 2, 2026
Unprompted review
Reply from Bibby Financial Services
Hi Robert,
Thank you for your feedback. We’re incredibly grateful for your continued trust over the past 15 years. It’s great to hear that our team has been able to support you professionally throughout, especially during times when others couldn’t.
We truly appreciate your loyalty and kind words and we hope to continue to support you and your business for years to come.
BFS Client Experience Team
I had a great experience working with…
I had a great experience working with Nayan Patel. He was very kind, professional, and easy to communicate with. The work was done quickly and professionally. Nothing was too much trouble and Nayan was very polite helpful and extremely friendly.
I would definitely recommend Nayan to anyone looking for reliable and professional help.
December 18, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Pauline,
Thank you for sharing such lovely feedback. We’re delighted to hear how positive your experience is with Nayan. His professionalism, friendliness and willingness to help are qualities we value greatly, and it’s wonderful to know he has made such a strong impression.
We really appreciate your recommendation and the time you took to write this review.
BFS Client Experience Team
I had a great experience working with…
I had a great experience working with Arish. He was very kind, professional, and easy to communicate with. The work was done quickly and to a high standard.
Arish made the whole process simple and comfortable, and I felt well supported from start to finish. I would definitely recommend Arish to anyone looking for reliable and professional help.
December 1, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Parvaneh,
Thank you for your kind review. We’re delighted to hear how positive your experience was with BFS. Professionalism, friendliness and ability to make the process feel simple and supportive are exactly what we strive for.
We really appreciate your recommendation and the time you took to share your feedback.
BFS Client Experience Team
Helena was great with the onboarding…
Helena was great with the onboarding and making sure we understood the whole process, while Sarah and Elliot having been amazing so far with ongoing support. Highly recommended!
November 29, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Sam,
Thank you for your fantastic feedback. We’re really pleased to hear how smoothly the onboarding went with Helena, and that Sarah and Elliot have been providing such strong ongoing support. It’s wonderful to know the team has made the process clear and easy for you.
We really appreciate the recommendation.
BFS Client Experience Team
From start to finish Steve at Bibby was…
From start to finish Steve at Bibby was a pleasure to work with in getting this facility open. At first I needed some guidance on how the facility worked and he explained it all with full detail and clarity. He was always on the phone after hours supporting us in setting up the paperwork trail and The team made me feel like I was onboarded before the facility went live they were that helpful through the process. looking forward to working with the team of Gemma and Holly.
November 26, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Jay,
Thank you for sharing such positive feedback.
We’re really pleased to hear how supportive Steve was throughout the setup, and that his guidance and availability helped make the process clear and straightforward.
It’s great to know the wider team made you felt fully onboarded even before the facility went live.
We appreciate your kind words and are delighted you’re looking forward to working with Gemma and Holly.
BFS Client Experience Team
We’ve been working with Steve Taylor…
At A4G Chartered Accountants, we’ve been working with Steve Taylor for many years, and we always feel comfortable and confident recommending him to our clients. Steve is not only professional but also incredibly personable, and we know our clients are in safe hands with him.
November 20, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Ayse,
Thank you for sharing such fantastic feedback.
We really appreciate the trust you place in Steve, and it’s wonderful to hear that his professionalism and personable approach give you full confidence when recommending clients to us.
Building a strong partnership with A4G means a great deal to us.
Thank you again for your continued support.
BFS Client Experience Team
The team are supportive
The team are supportive, patient and able to provide experience to our team who were new to process.
The people involved have been able to provide guidance and instruction at every stage. Great to work with.
November 19, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Robson,
Thank you so much for sharing your feedback, we are delighted to hear that everything has gone so smoothly.
We would love to pass your comments onto the team, if you could send over your contact details to us at clientexperienceteam@bibbyfinancialservices.com we would appreciate it.
Kind Regards
BFS Client Experience Team
Working with Bibby
We was unsure of what to expect from our first point bod contact with Bibby but it has been one of the best decisions we have made for the company. Its has been a seamless transition with all the support we could ever ask for from Michael and Sarah from on boarding and to using the system it has helped our company no end. I would recommend them to anybody
November 17, 2025
Unprompted review
Reply from Bibby Financial Services
Hi John,
Thank you so much for sharing your feedback, we are delighted to hear that everything has gone so smoothly.
We would love to pass your comments onto the team, if you could send over your contact details to us at clientexperienceteam@bibbyfinancialservices.com we would appreciate it.
Kind Regards
BFS Client Experience Team
Joe and James they're absolutely…
Joe and James they're absolutely brilliant,. They both worked under the pressure 👏 plus their action and ability to complete the task in time. Literally I am a very happy customer plus I highly recommend Bibby in special those two young gentleman's. In one word I am very triled by their service and hard work.
October 16, 2025
Unprompted review
Reply from Bibby Financial Services
Thank you so much, Cristina, for your kind words and recommendation. We’re thrilled to hear that Joe and James made such a positive impression — they truly embody our values of working together and doing the right thing.
Delivering under pressure is no small feat, and we’re proud to have them on the team. Your feedback means a lot to us and will be shared with them and their manager. We’re delighted to have you as a happy client.
BFS Client Experience Team
5 Stars
After several years with Bibby, we continue to be impressed by their outstanding service. The team's communication is excellent, and they are always helpful and responsive. The initial setup process was seamless, and their hassle-free platform makes our daily operations easy. We highly recommend Bibby to any business seeking a reliable and efficient invoice finance partner.
October 16, 2025
Unprompted review
Reply from Bibby Financial Services
Thank you, Kim for taking the time to share your feedback.
We’re so pleased to hear that our team’s communication and support continue to make a difference to your business. Making things simple and hassle-free is exactly what we aim for, and it’s great to know we’re delivering on that.
We look forward to supporting you for many more years to come.
BFS Client Experience Team
Incredible
I can't recommend Steve Taylor highly enough! He was absolutely amazing throughout the entire process of getting my credit facility open. Steve went above and beyond—working tirelessly day and night, even on weekends—to make sure everything was completed efficiently and on time. His dedication, professionalism, and communication were second to none.
A huge thank you as well to Ruth Salhus and Gemma Johnston, who were both incredibly supportive and knowledgeable. Ruth’s attention to detail and calm, reassuring approach made a real difference, and Gemma was always quick to respond and kept things moving forward seamlessly.
This team is truly outstanding—committed, responsive, and an absolute pleasure to work with. If you're looking for a company who genuinely care and deliver on what they say they will do, look no further!
September 29, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Joe,
Thank you so much for sharing your feedback, we are delighted to hear that everything has gone so smoothly.
We would love to pass your comments onto the team, if you could send over your contact details to us at clientexperienceteam@bibbyfinancialservices.com we would appreciate it.
Kind Regards
BFS Client Experience Team
Bibby support for a specialist architectural metal SME
Our contract with Bibby commenced Dec 24. The onboarding process was efficient. The post onboarding support from the client relationship team headed up by Catherine Gottschalk was excellent. As you sign up more clients and contracts to the ledger, the variables affecting funding availability and the impact on cashflow can be difficult to fully understand, but with the assistance of Catherine and her team, our knowledge and confidence in being able to accurately forecast funding availability, increased significantly. The team were always supportive and flexible when unforeseen funding issues arose.
September 5, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Tony, thank you for such a detailed and thoughtful review.
We’re delighted to hear that Catherine and her team have been instrumental in helping you navigate funding availability and cashflow forecasting. Supporting specialist businesses like yours is at the heart of what we do, and we’re proud to be part of your journey.
Your feedback is a great reminder of the impact strong partnerships can have — thank you again for sharing it.
– BFS Client Experience Team
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