Eleanor used to be my day-to-day contact at Bibby and then she was internally promoted but still kept us within her portfolio of clients - which I was happy about. Eleanor is always really friendly a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joe and James they're absolutely brilliant,. They both worked under the pressure 👏 plus their action and ability to complete the task in time. Literally I am a very happy customer plus I highly recom... See more
Company replied
It is very difficult to write a review of my experience with Bibby without making it sound like I’m paid to be nice. My experience with Carolyn, Leah and Gero has been nothing but exceptional. They go... See more
Company replied
From start to finish Steve at Bibby was a pleasure to work with in getting this facility open. At first I needed some guidance on how the facility worked and he explained it all with full detail and c... See more
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Company details
Written by the company
Since 1982 we've helped small and medium sized businesses grow and thrive in domestic and international markets.
Our Service Promise
Written by the company
- The SME funder of choice
- We're the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,800 businesses. We don't just fund your business, we believe in it. This is why we give you a dedicated point of contact to ensure that we can help to maximise your business's potential. Call us on 0808 231 5049 to find out how we can help you.
Contact info
First Floor, Pembroke House, Banbury Business Park, Aynho Road, OX17 3NS, Banbury, United Kingdom
- 08082315049
- contactus@bibbyfinancialservices.com
- www.bibbyfinancialservices.com
4.7
Excellent
961 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mark @ Bibby is a credit to your company
Mark has been tremendous in helping us get settled in and swiftly approved for invoice factoring. Everything mark and his team have done has been conducted professionally and have always been available on the phone at every given opportunity. Mark and his team have been an absolute pleasure to deal with and are a credit to your company.
September 18, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Chris,
Thank you for sharing such great feedback. We’re really pleased to hear how helpful Mark has been in getting everything set up smoothly.
His professionalism, availability and support are qualities we value highly, and it’s wonderful to know they made such a positive impression on you.
We truly appreciate your kind words, Mark and the team will be delighted to hear them.
BFS Client Experience Team
RUTHLESS - IN ONE WORD
After almost 7 years as a client my account with Bibby was suddenly terminated citing a few trivial reasons.
Due to a lack of working captial the business stopped trading for 3 months.
I suddenly got a call from my client manager informing that my agreement will be terminated. Despite my assurance that i intent to restart with a some funding from my sister that was just not good enough. I regret using Bibby for so long. I now offer my customers a early payment discount which seems to be working
August 12, 2025
Unprompted review
Reply from Bibby Financial Services
Dear Mohammed,
We're really sorry to hear this, as it’s not the experience we want for any of our clients. At Bibby Financial Services, we aim to support businesses through both growth and challenge.
We understand that a three-month trading pause can be difficult, and decisions around account closure are made following a careful review of the agreement and the circumstances at the time.
We appreciate your feedback and wish you continued success moving forward.
Many thanks,
Client Experience Team
Easy transition
Easy transition, always reply and on the end of the phone. Great customer service. Would recommend.
July 1, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Margaret,
Thank you for your fantastic feedback. We’re really pleased to hear how smooth the transition felt and that the team have been easy to reach and quick to respond.
It’s great to know the service has met your expectations and that you’d recommend us.
BFS Client Experience Team
The team at Bibby Financial Services…
The team at Bibby Financial Services made securing a confidential invoice finance facility simple and stress-free. The team was efficient, knowledgeable, and flexible, truly understanding our needs. Special thanks to Jeremy (Jez) Knowles and Harriot Hancock for their support and professionalism throughout. Highly recommended.
August 20, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Carl,
Thank you for your great feedback. We’re really pleased to hear how simple and stress‑free the process felt and that the team were able to deliver a facility that truly met your needs.
Jez and Harriot will be delighted to know their efficiency, flexibility and professionalism made such a positive impact.
We really appreciate your recommendation.
Warm regards,
BFS Client Experience Team
Excellent communication and fight your…
Excellent communication and fight your corner.
August 15, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Andrew,
Thank you for your feedback. We’re really pleased to hear that you’ve experienced strong communication from Relationship team and that you’ve felt supported throughout.
Your comments are greatly appreciated.
BFS Client Experience Team
Worked alongside Alicia for the last 12…
Worked alongside Alicia for the last 12 months. Always positive and keen to help. Very efficient in making things happen!
August 2, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Tony,
Thank you for your great feedback. We’re really pleased to hear how positive your experience has been working with Alicia.
Her positivity, efficiency and willingness to help are exactly what we aim to deliver, and it’s wonderful to know this has made such a difference.
We really appreciate you taking the time to share your experience.
BFS Client Experience Team
Happy costumer
I am very pleased and lucky working with Nayan and Caroline. Always helpful and answers my questions in simple and easy way. We are working with challenging client and Nayan is always on the top of all challenges. After a year working with Bibby services i am glad i chosen this company.
August 5, 2025
Unprompted review
Reply from Bibby Financial Services
Hi ,
Thank you for your great review.
We’re really pleased to hear how positive your experience has been with Nayan and Caroline.
Their helpfulness, clarity and commitment to staying on top of challenges are qualities we value greatly, and it’s wonderful to know they’ve made such a difference to you and your business.
We truly appreciate you taking the time to share your feedback.
BFS Client Experience Team
Outstanding Service from Gursharn at Bibby Financial
Working with Gurshan Mistry at Bibby Financial has been nothing short of exceptional. Her unwavering commitment to managing our account debt has brought a level of efficiency and reliability that has truly transformed our financial processes.
Gursharn’s organisation is second to none — every detail is meticulously handled, and nothing ever falls through the cracks.
What truly sets Gursharn apart is her outstanding communication. Whether it’s providing timely updates, working on concerns, or proactively identifying solutions, she ensures that we are always "in the loop" and confident in the process.
Her knowledge of our business and understanding of each of our clients’ unique needs have made a measurable impact. Gurshan approaches every interaction with precision, enabling her to make decisions that are not only strategic but also empathetic.
We are incredibly fortunate to working with Bibby and have Gursharn supporting us, and we look forward to continuing this successful partnership.
July 11, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Filipe,
Thank you for such an exceptional review.
We’re delighted to hear how much Gursharn’s organisation, communication and deep understanding of your business have supported your processes. Her attention to detail and proactive approach are qualities we value highly, and it’s wonderful to know they’ve made such a meaningful impact for you.
We truly appreciate your kind words and look forward to continuing our work together.
BFS Client Experience Team
Great service
Bibby financial really supported my business with cash flow and helped me grow my business.
Special mention to my Relationship management team who have made facility simple for me (Maria, Kristy & Emma)
Especially when banks are getting more automated and generic Bibby have made it a pleasure to work with and made the service really personable
July 10, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Bek,
Thank you for sharing such great feedback.
We’re really pleased to hear how much our support has helped your business with cash flow and growth. Maria, Kristy and Emma will be delighted to know they’ve made the facility simple and easy to manage.
At a time when many services feel automated, it’s wonderful to hear that our personal approach has made such a positive difference.
BFS Client Experience Team
Being Introduced to Bibby Business…
Being Introduced to Bibby Business Finance has been my best banking experience in over 24 years of running my own business.
From the first telephone call 6 months ago and subsequent meetings they have listened understood and worked with us to help maintain and grow our business. They are responsive and the systems are first class and easy to use. Staff are always available and forward thinking, Michael is very much on the ball and very helpful.
They are always open to new ideas and if they unable help they will point you in the right direction. We all enjoy working with Bibby and look forward to the future with them, Thank you
July 9, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Adrian,
Thank you for such a fantastic review.
We’re delighted to hear how positive your experience has been. It’s great to know the team have listened, understood and supported your business so effectively, and that our systems and responsiveness have made things easier for you. Michael will be especially pleased to hear your kind words.
We truly appreciate your feedback and look forward to supporting your continued growth.
BFS Client Experience Team
I have been really impressed with the…
I have been really impressed with the team at Bibby. My first contact was with Mike Stevens who was outstanding throughout. He was very experienced and knowledgeable about invoice finance. He exceeded all expectations and did what he said he would at every step. Since onboarding it has been a pleasure to deal with Ian, Alana, Jane and Jordan. All of whom have been super helpful and gone above and beyond to help me. I can see this service and this team transforming my business over months to come. I just wish we did this sooner. Thank you.
July 7, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Louis,
Thank you for your 5-star review. We’re pleased to hear that your experience with BFS has met your expectations. Building strong, reliable partnerships is central to our work, and your feedback is truly appreciated
We will pass your comments onto Mike and your relationship team.
Kind Regards
BFS Client Experience Team
Worst experience ever
Worst experience ever, when in court Bibby were told nothing they have shows we were personally liable for just under 4K it was adjourned and they were told they need to look at the evidence they submitted as there is nothing signed for personal liability. We waited and waited but never another court date. They even submitted paperwork with what is my signature which was clearly not. Then I. April letter comes in from Wilson and Roe with a high court order, why has Bibby on informed us of the court hearing as I would have attended due to I never signed anything making me personally liable and I had also left the company. My solicitor looked at everything and made it clear I’m not liable in his words we will have our day in court. But Bibby didn’t allow that and did not send me the summons. I paid the high court order as I don’t need bailiffs on my door. Since then I’ve been trying to get confirmation that this has been paid but both sides refuse to send a receipt of payment made. Bibby I want my money back I was nothing to do with the company court already said you don’t have anything placing liability with me
July 6, 2025
Unprompted review
Reply from Bibby Financial Services
Hi,
We're really sorry to hear this and we would like to look into this further.
If you’re able to provide me with further information regarding the issue along with contact details via the email address below, we will investigate this as a formal complaint.
Many thanks,
Client Experience Team
clientexperienceteam@bibbyfinancialservices.com
My Experience with Bibby’s
From initial contact right through the whole onboarding process and once live, the team go the extra mile to assist you in any way they can. Always available with a genuine desire to help the business achieve its goals.
July 1, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Trevor,
Thank you for your great feedback. We’re really pleased to hear how supportive the team have been from first contact through to going live. It’s wonderful to know they’ve consistently gone the extra mile and are always available to help you work towards your goals.
We really appreciate you taking the time to share your experience.
BFS Client Experience Team
Very Efficient Team
Very Efficient Team. Thorough in everything - Very good experience.
June 27, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Nilesh,
Thanks for your review. We’re delighted to hear your experience reflects that you are finding your facility to be efficient. We always work to make things run smoothly, and we're pleased to know that came through. We will pass your comments onto the teams
BFS Client Experience Team
Customer Service Second To None!
Customer Service Second To None!
I was currently on holiday and I was unable to remember my log in details. I need to urgently log on an make substantial updates.
My Relationship Executive went above and beyond to assist me, putting in hours of work when I was stuck. I am pleased to say, even contacted my currency exchange company to send them the money directly.
Brilliant !!!
June 27, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Lee,
Thank you so much for your review, we are delighted to hear that you were still able to run your business while on holiday and that your Relationship Executive was able to quickly help. We will pass on your feedback to the team looking after you.
We appreciate you taking the time to give us your feedback
Kind Regards
BFS Client Experience Team
Absolutely terrible company
Absolutely terrible company worse than loan sharks tie up your money and will not release it ,happy to send your company to financial ruin and self regulated never use this company, start off OK but the deeper you get the worse they are
June 20, 2025
Unprompted review
Reply from Bibby Financial Services
Dear Mr May
We're really sorry to hear this as it isn't the experience we want for any of our clients, we would like to look into this further.
If you’re able to provide me with further information regarding the issue along with contact details via the email address below, we will investigate this as a formal complaint.
Many thanks,
Client Experience Team
clientexperienceteam@bibbyfinancialservices.com
Easy process from Start to finish
Easy process from Start to finish
Portal is super easy to use
Everyone I've dealt with have been extremely helpful - special mention to Kristy, Maria, Joanne and Liam
April 10, 2025
Unprompted review
Reply from Bibby Financial Services
Hi Marissa,
Thank you so much for your review, we are pleased to hear that your facility is working well for your company. We will pass on your feedback to the team looking after you.
We appreciate you taking the time to give us your feedback
Kind Regards
BFS Client Experience Team
Pleased with the services
Pleased with the services, responsive and keen to help.
June 10, 2025
Unprompted review
Reply from Bibby Financial Services
Hi,
Thank you so much for your review, we are pleased to hear that your facility is working well for your company. We'd love to pass on your feedback to the team looking after you, if you could email us with more details about your company to ClientExperienceTeam@bibbyfinancialservices.com
We appreciate you taking the time to give us your feedback
Kind Regards
BFS Client Experience Team
Reply from Bibby Financial Services
Hi Cristina,
Thank you so much for your review, we are pleased to hear that your facility is working well for your company. We'd love to pass on your feedback to the team looking after you, if you could email us with more details about your company to ClientExperienceTeam@bibbyfinancialservices.com
We appreciate you taking the time to give us your feedback
Kind Regards
BFS Client Experience Team
Outstanding Service
I don’t usually write reviews, but I had such a great experience that I had to share. From start to finish, everything was smooth, easy, and honestly way better than I expected.
Everyone was super friendly and helpful, specially Maria and Kristy also the whole onboarding team! and it really felt like they cared about my business. You don’t always get that kind of attention these days, so it definitely stood out.
Most of the time once I signed up to a contract the level of service has always dropped and with Bibby I have been for over a year now and I think the service is even better. I would definitely recommend Bibby to any business!!
June 9, 2025
Unprompted review
Reply from Bibby Financial Services
Hi,
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that your experience with us — especially with Maria, Kristy, and the onboarding team — has been so positive. It’s great to know our service has continued to exceed expectations even after a year.
We truly appreciate your recommendation and look forward to supporting your business for many more years to come!
Kind Regards
BFS Client Experience Team
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