Bibby Financial Services Reviews 

962
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often going above and beyond to support their business needs. Many highlight the exceptional customer service, noting the team's responsiveness and clear communication. The overall service is frequently described as efficient, smooth, and reliable, making complex processes feel straightforward and stress-free. People appreciate the personalized approach and the ease of the onboarding process, which is often described as seamless and well-managed. Reviewers also value the continuous support and advice provided, which helps their businesses grow and navigate challenges effectively.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as outstanding, first-class,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives often go above... See more

Response time

People report positive experiences with response times, highlighting that any issues or queries are worked... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the overall process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eleanor used to be my day-to-day contact at Bibby and then she was internally promoted but still kept us within her portfolio of clients - which I was happy about. Eleanor is always really friendly a... See more

Company replied

Rated 5 out of 5 stars

Joe and James they're absolutely brilliant,. They both worked under the pressure 👏 plus their action and ability to complete the task in time. Literally I am a very happy customer plus I highly recom... See more

Company replied

Rated 5 out of 5 stars

It is very difficult to write a review of my experience with Bibby without making it sound like I’m paid to be nice. My experience with Carolyn, Leah and Gero has been nothing but exceptional. They go... See more

Company replied

Rated 5 out of 5 stars

From start to finish Steve at Bibby was a pleasure to work with in getting this facility open. At first I needed some guidance on how the facility worked and he explained it all with full detail and c... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service

Written by the company

Since 1982 we've helped small and medium sized businesses grow and thrive in domestic and international markets.

Our Service Promise

Written by the company

The SME funder of choice
We're the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,800 businesses. We don't just fund your business, we believe in it. This is why we give you a dedicated point of contact to ensure that we can help to maximise your business's potential. Call us on 0808 231 5049 to find out how we can help you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

962 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(962)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am really happy with the service from…

I am really happy with the service from Bibby Financial Services and helping me greatly with cashflow as we grow. Mr.Ben​​​​ Forbes‑Gearey is fantastic, his service is excellent,thank you!

April 18, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Vidur,

Thank you for taking the time to give us your feedback, we are delighted to hear that Ben was able to make the first part of you BFS journey smooth. We will pass on your comments to him

We look forward to supporting your business
Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

Steve Taylor, Ben forbes-Geary & Nicky Churchill A***

Steve Taylor, Ben forbes-Geary & Nicky Churchill have provided excellent support through the entire onboarding process, continuous sound knowledge and explainations in and out of business hours that suited our working practises as we arent your typical 9-5ers! Always on the end of the phone for any query. These 3 people had the patience and understanding we needed to move forward with the facility, what an absolute credit Steve, Ben & Nicky are to the Bibby team! A* service all round.

April 19, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Toni,

We are delighted to hear that your onboarding experience has gone so well. Our teams work hard to deliver the best possible faciltiy and service to our clients.

We will pass your comments onto the team and we look forward to working with you.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

Jordan Cheng and his team are super -efficient

Jordan Cheng and his team are super-efficient, attentive to solving all kinds of needs. Maximum efficiency and competence. Special mention not only for Jordan but also for the exoprt Service Centre operations team and especially Simona and Tash .
Thanks for the support . I am really happy to work with you.
Paolo Giola _Collectible Media Limited

April 19, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Paolo,

Thank you for taking the time to give us your feedback, we appreciate it.

Its great to hear that Jordan and the Service Centre team have been able to support you and we will pass your comments onto them.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

Outstanding from the start!

Everything about my experience with Bibby has been positive from the beginning. Jamie and Liam have kept in regular contact during the changeover period from another facility, always friendly and professional, answering any questions or concerns I've had along the way. I have felt completely looked after by them through a difficult time and honestly can not rate them highly enough. Our facility has gone live today and already within an hour received a telephone call from our new relationship manager Jordan. Absolutely nothing to find fault with at all and wish we'd been with them from the start.

April 18, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Elaine,

Thank you so much for your feedback, we appreciate you taking the time to write to us.

We are delighted to hear that your Experience with Bibby has gone so well and we will pass your comments to our New Business and Relationship Team.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

New start up company

My company has recently set up with Bibby financial services, and we have found them to be excellent in this process with their advice and their help in getting us up and running. I would like to thank particularly James and Connie for their outstanding effort in helping me with an unfamiliar process be pretty plain sailing.

April 18, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Nicola,

Thanks for taking the time to write a review and give us your feedback.

We are delighted to hear that your onboarding journey has gone so smoothly and we look forward to supporting your business. We will also pass your comments onto James & Connie.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

The service delivered exceeded my expectations

I had a great experience with Bibby Financial services. The service delivered exceeded my expectations and the account management was very easy to use and always delivered on time!

April 4, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Kris,

Thank you so much for your feedback, we are delighted to hear that our team have been able to support your business and we will pass on your comments.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

2 pay outs in one month!

2 pay outs in one month!

I am thrilled that Steve Taylor, Harriet and I have managed to secure yet another great client this month! I am one happy broker.

Their dedication and speed is second to none and made this process as smooth as possible for my client.

Hats of to you both once again!

March 26, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Mike,

Thank you again for your review. We are delighted that we are able to secure the right funding for the companies you have introduced.

We look forward to continuing to work with you and support SME's

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

I was completely impressed with Kristy…

I was completely impressed with Kristy Clay and Shannon Murphy with their professionalism and customer service.
It's a pleasure to to be working with you both.Thank you for all the support.

March 18, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi,

Thank you for taking the time to give us your feedback, we are delighted to hear that Kristy & Shannon are able to support you and your business. We will pass on your comments to them.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

Really happy with the service from…

Really happy with the service from Bibby, helping us greatly with cashflow as we grow. Leah and Carolyn are fantastic, thank you!

March 15, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Nicola,

Thank you for taking the time to give us your feedback, it means a lot to us.
We are delighted to hear that Carolyn and Leah have been able to support your business cashflow. We look forward to continuing to work with you.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

Very very good right from the off.

Superb service from the very beginning. Since my initial enquiry, Steve, Harriet and Aaron have been top class assisting us in getting a facility agreed and up and running. Clear communication, prompt responses to queries and a 'lets get this done' attitude that, lets face it, is often missing when dealing with most service providers has really made Bibby FS stand out in my mind. This facility will really aid our company growth as we plan our short and medium term goals and we could not be happier at this stage. I would not hesitate in recommending Bibby FS to our extensive contacts list.

March 13, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Liam,

Thank you for your feedback, we are thrilled to hear that our team have been able to provide you with the funding you need for your business.

We appreciate you taking the time to write a review and will pass on your comments to the team.

We look forward to working with you
Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

We have recently joined the Bibbys…

We have recently joined the Bibbys team. From start to finish Steve has helped us through the process at every stage. Nothing has ever been to much trouble. We have now been passed onto the financing team now our account is set up, and again we have had them on hand whenever we have needed. All in all brilliant service from start to finish.

March 6, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi,

Thank you for taking the time to give us your feedback. We are delighted to hear Steve was able to provide you with a facility to support your business and that your Relationship Team are providing you with such excellent service.

We will pass on your comments to the team

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

Friendly and approachable staff

Friendly and approachable staff, Claire Bott, Stacey Fairclough and Jermey Knowles, were both knowledgeable and easy to approach with any questions. Very straightforward, forms online, would recommend.

March 4, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Suzanne,

Thank you for your feedback, it's great to hear we have been able to support you and your business.

We'd love to pass on your feedback to the team who looks after you, if possible could you please send us the name of your Company to ClientExperienceTeam@bibbyfinancialservices.com

Thanks
Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

Incredible service which outshone my expectations

A great experience from start to finish. It's refreshing to work with people who are quite simply hungry to provide an outstanding service and on this occasion at pace. My facility was completed within a very short period and the additional hours that both James and Ian put into this increased my level of confidence that I had chosen the right people to work with. I do also need to mention Connie who again was so incredibly efficient in her work (again within tight deadlines) and her communication was impeccable.
Thank you again to all involved. I will not hesitate in the future to recommend Bibby to business associates of mine.

February 29, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Andrea,

Thank you for taking the time to give us your feedback. Its great to hear that our sales team were able to provide you with the facility you needed in a short time.

We will pass on your comments to the team and we look forward to working with you.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

Great help

Our day to day contacts (Sangita and Matt) in the company are a great help and always on hand for queries. Also our relationship manager (Ian) is always there for us if needed. All help to make our facility run smoothly.

February 28, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Luke,

Thank you for your feedback, it's great to hear we have been able to support you and your business.

We'd love to pass on your feedback to the team who looks after you, if possible could you please send us the name of your Company to ClientExperienceTeam@bibbyfinancialservices.com

Thanks
Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

Fantastic company

Fantastic company , anything you need financially or short notice, account management team is A star , and always there on call waiting to assist.

February 16, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Shaun,

Thank you for your feedback, it's great to hear we have been able to support you and your business.

We'd love to pass on your feedback to the team who looks after you, if possible could you please send us the name of your Company to ClientExperienceTeam@bibbyfinancialservices.com

Thanks
Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

We have been with Bibbys for years

We have been with Bibbys for years, and I have always been really lucky to have an amazing Relationship Executive who is happy to help with any queries. Bethan Stringer is our current Relationship Executive and she is great, really friendly and professional.

February 16, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Natalie,

Thank you for taking the time to give us your feedback.
We are delighted to hear that Bethan and the team have been able to support your business and we will pass on your comments to her.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

Alicia Byrne

Alicia is very prompt, organized and efficient. she is a credit to Bibby Financial Services. Always willing to help and resolves issue in a timely fashion.

February 16, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Kian,

Thank you for taking the time to give us your feedback. We are delighted to hear that Alicia and the team have been able to support you and your business and we will pass on your comments to her.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Lucy,

Thank you for taking the time to give us your feedback.

It's great to hear that the team, and in particular Bethan have been able to support you and your business and we look forward to continuing to work with you.

Kind Regards
BFS Client Experience Team

Rated 5 out of 5 stars

I joined Bibby last year

I joined Bibby last year, I would have joined earlier if I had known about services they provide. I would also like to thank Joanne who has been really outstanding with her services. I would recommended Bibby to anyone when and if someone asks me.

February 15, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Farah,

Thank you for taking the time to write a review, it's great to hear that Joanne has been able to support your business so well.

We are delighted that you would recommend BFS to others, and we will pass on your comments to Joanne and the team

Kind Regards
BFS Client Experience

Rated 5 out of 5 stars

Great support from the team

The support we receive from the team that look after us at Bibby's is great, I feel over time we have built up a great relationship and trust. Nothing is ever a problem

February 15, 2024
Unprompted review
Bibby Financial Services logo

Reply from Bibby Financial Services

Hi Kelly

Thank you so much for your review. We'd love to pass it onto your relationship team, if you would be able to send through some more information, your full name and company, to our email address we can pass on your comments.

ClientExperienceTeam@bibbyfinancialservices.com

Kind Regards
BFS Client Experience Team

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