Easy to follow instructions and set up
February 19, 2023
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Bicy Insurance offer excellent value bicycle insurance and cycle insurance. Our bicycle insurance is for the everyday cyclist, get a free quote today.
Contact info
United Kingdom
- www.bicyinsurance.com
3.9
Great
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid at all costs
Avoid at all costs. Buy proper bike insurance instead of the cheapest one. My bike has been stolen from a previous office that went under renovation during the lockdown and all Bicy could say was that they can't do anything because the bike had been locked away from home for more than 12 hours. I left the bike there because Covid started and the government advised against all travel so I couldn't go and retrieve it. But that didn't matter for them at all.
July 27, 2021
Unprompted review
Double standards and poor communication
I signed up with Bicy around July 2020 with my vintage bike. All good. However, when wanting to change my policy, the poo-show started. I had sold my old bike and replaced it with a new one (all parts bought first hand, with receipts but from different vendors). I've now been caught in a 6+ weeks long e-mail correspondence where I get no clear communication. Their e-mails are filled with grammatical errors, their representatives do not properly read my emails, only to send 1-2 corrections to their original e-mail as they "re-read my initial response". Over the last 24 hours, I've had 3 e-mails from them and with every e-mail I've requested my policy cancelled as they do not cover "new bikes bought part-by-part" (??) Yet they keep on ignoring my cancellation request and go on about how they can only insure "my original bike, as it was. None of the new parts"
December 22, 2020
Unprompted review
Reply from Bicyinsurance
Good aftternoon,
Thank you for your review and our apologies there has been confusion around your bike.
I have looked through your emails to us and the replies sent since 04/12/20. Your cancellation request you emailed yesterday 21/12/2020 at 16:23 I have asked a manager to look at for you now. They will also look to feedback to the customer service agents if errors have been found in their replies to you.
Due to all the confusion regarding your receipts we appreciate this has caused you inconvenience and again our apologies for this. The manager will be in touch with you shortly.
Kind regards
The BICY Team
Fantastic customer service 👍 I'm…
Fantastic customer service 👍 I'm covered for using my bike for business use as long as I have gold lock 🔐 which I went out and got
October 13, 2020
Reply from Bicyinsurance
Good morning,
Thank you for taking the time to leave your review. I am happy to see you found the customer service fantastic and I have passed back to the agent you spoke with for feedback.
If you ever need to speak to us again please do not hesitate to contact us on 0203 794 9300.
Kind regards
The BICY Team
Buying is easy enough but i have yet to…
Buying is easy enough but i have yet to recieve policy documents or even an email to acknowlege i bought the inurance,
September 15, 2020
Unprompted review
Reply from Bicyinsurance
Good afternoon,
Thank you for taking the time to leave your review of setting up your policy with us.
We are sorry to hear you have not received your Welcome Pack. I will be resending this now for you. If you have not received this in the next 5 mins and it has also not gone into your junk/spam folder please could you call our customer service line on 0203 794 9300. One of my colleagues will be able to send a different way for you.
Kind regards
The BICY team
Please avoid at all costs.
Please avoid at all costs.. extremely unprofessional set up, barrier after barrier put up when claiming. Provided evidence requested, number of times. Documents lost with personal info on them. Think very carefully before using this set up. You will be better off getting a deal direct with the purchasers of your bicycle. Believe me I wish I had!!
February 12, 2018
Unprompted review
Do not choose them
Do not choose them. They will find any reason to not give you anything. You will pay them for nothing.
Even if the bike was dirty that may be a reason... I do not recommend them!
December 12, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.